Look, I get it. As a first time customer of Zavvi, it's obvious that positive feedback gets fed into the loop. But shooting me a Trust Pilot submission form at the point of sale - long before my order... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Useful photo images of the item. High quality offering in line with other Zavvi listings. When trying to load the individual images, the page would often point to a Facebook location, and backing... See more
Company replied
It seems to take your company a bit of time to advertise some of the advanced releases when l have already heard about their release but with time at least you have them to order which is great. Maybe... See more
Company replied
When it comes to buying 4K Blurays that are European sourced, especially ones we do not have access to in Australia readily such as new Disney titles, ZAVVI is fantastic. Provided things are in stock... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.zavvi.com.au
3.8
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
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Great Movies
It seems to take your company a bit of time to advertise some of the advanced releases when l have already heard about their release but with time at least you have them to order which is great. Maybe l just have to be patient.
August 10, 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Decent prices and flexibility
Flexible shipping and cancellation policies, wide range of boutique releases and reasonable prices
August 10, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
2 for $50 deals
2 for $50 deals. Love em. Only thing that could have topped it would be free shipping... ahh well maybe next time
August 8, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Get movies from Zavvi you can't get elsewhere
I like the fact that you have movies that other mainstream retailers don't have
August 7, 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
fast and easy
August 6, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
I feel like this is a waste of time as…
I feel like this is a waste of time as it happens years after year and no one at Zavvi seems to give a shit. I bought THREE 4K disc from you, one not available and 2 due out shortly. You sent me the two and when the third one was due for payment a few weeks later, you sent me an email saying I owed for ALL THREE items, and wouldn't send the third until I paid. I message you telling you this was wrong, and that I had already paid for the other 2. You totally ignored that, and said "You're outstanding for all three". Again i told you this was wrong. You ignored me AGAIN. You sent ANOTHER email saying "we can't send this until paid". I then sent you screenshots proving 2 of them were paid for. THEN you responded saying "this is correct, you only owe us $52 AUD for the third one". When i went to pay it, at checkout you STILL tried charging me for all THREE!! I emailed you AGAIN, and said "Send me an invoice for the correct amount, instead of me having to log in to pay." You IGNORED me... then CANCELLED the order!! So I had to find the damn thing elsewhere after PRE-ORDERING it through you and waiting months for it.
Your service beggars belief - you get it wrong, you ignore what you're told, you don't read what's being asked, you don't apologise, then when it's all too hard you cancel orders without warning. It's disgusting - i've been buying from you for 5 years. This is the THIRD time you've done this. Why should i bother ordering when i can't trust you'll charge me correctly, and ignore all communication, then cancel an order i've been waiting for because none of you have any idea what customer service means?
August 1, 2025
Reply from Zavvi
Hi,
Thank you for leaving your review.
I have passed this over to our in specialist, They will be in touch shortly.
We look forward to getting this resolved.
Kind Regards,
Ben
Very happy customer
Website easy to use, packaging is secure and items arrive in good time
July 31, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Ease of use for their app
Ease of use for their app, and all round great shopping experience with delivery of orders
July 29, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
I ordered Hellsing Ultimate on blu-ray…
I ordered Hellsing Ultimate on blu-ray and it arrived earlier than expected. Works perfectly and everything. Im hoping that Raw will too.
July 28, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Don't rely on fast postage and good communication
If you are going to buy from Zavvi please beware.
1) On their website during check out they promise 3-5 working days for delivery in Australia. it took 3 weeks for delivery.
2) I contacted them on multiple occasions to ask about the order and delivery. I did not receive even one response.
You will essentially just have to wait until things arrive and hopefully not have to ask a question.
The only positive is the T-Shirts I ordered seem to be good quality.
July 5, 2025
Reply from Zavvi
Hello Ian,
Thank you for your review. I am sorry to hear of this issue!
i have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Easy to order
Easy to order, good update communications & good protective shipping materials used.
July 22, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
So far so good.
So far so good.
Great price, easy purchase.
Hopefully the shipping is as easy and it gets here no fuss.
July 23, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Classic original t-shirt
The classic original t-shirt I was after. Only after I placed the order though did I see that it was coming from England! But didn't take too long. It arrived today, ideal colours and material, comfortable and perfect fit despite having to guess the size.
July 6, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Everything as long as we in Au can get…
Everything as long as we in Au can get films I’m happy as the local company’s suck!!
July 19, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Great service and selection of many…
Great service and selection of many movies that I have wanted to see in 4K and if possible with steel book with exciting artwork
July 17, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
The prices on the Australian version of…
The prices on the Australian version of your site are highly inflated and we feel ripped off, when we could order from the UK site I used to order from there alot, I believe 20 or more orders, since been force to use the Australian version I've only ordered twice, I have ordered from other places and they are generally cheaper.
July 17, 2025
Reply from Zavvi
Hello Michael,
Thank you for leaving your review.
I am sorry to hear of this issue. I have logged this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
easy to find the item required and…
easy to find the item required and straight forward to check out with the ochoice to either have a account or not.
July 15, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
King of physical media in Australia!
Zavvi is a great website for unique physical media! Super easy sign-up, they offer a great selection of titles, and they have quite a few amazing limited editions!
July 14, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Rapid quality service
Rapid quality service. Quality products delivered quickly and in good condition.
July 11, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
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