Ordered the Ross Halfin Metallica book and on the website it was showing as in stock. Turns out I waited weeks for it to arrive. It was nice to be kept in the loop by Zavvi but it should’ve stated... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The stuff I get from Zavvi is always top quality. I am happy that they have started selling Funko Pop again. We will see whether the promise to take money for pre-orders when you pay for them instead... See more
Company replied
I really wanted to give Zavvi the benefit of the doubt, but here I am. I Pre ordered 3 blasters Deadpool chrome, not only was the money taken out automatically (it states mine won’t be taken until ite... See more
Company replied
Every single order I've had delayed dispatch or cancelled over the past 9 yrs never had a smooth experience I do try to avoid but sometimes the products are too tempting lol.. but michael is Fantastic... See more
Company replied
Company details
About Zavvi
Written by the company
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- www.zavvi.com
3.0
Average
54K reviews
Asks customers to review
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Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
If their system fails, they will make you pay for it. Avoid at all costs.
I had a nightmare experience with Zavvi ordering MTG.
Despite following every instruction, they used their own internal delays to deny my right to a return.
I requested a cancellation on 04/12/2025 immediately after being charged for a preorder, but was told it was already "locked" for dispatch. Broken
When the item arrived, the official returns portal didn't work, forcing me to start a manual ticket on 15/12/2025.
They demanded specific photos of the seals and labels. I sent these on 24/12/2025 and they took 19 days to reply just to ask for the information again.
After their own technical errors and weeks of silence, they finally responded on 10/02/2026 to refuse the return. They claimed the item was "outside the 14-day timescale," completely ignoring that the delay was caused by their own slow customer service and broken website.
I will be complaining to trading standards if this is not sorted.
December 4, 2025
Unprompted review
Reply from Zavvi
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
All good as usual!
May 14, 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Lisa in the Zavvi Customer Service Team…
Lisa in the Zavvi Customer Service Team couldn't have been more helpful. Fantastic service and much appreciated. Thank you!
May 11, 2026
Unprompted review
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Every single order I've had delayed…
Every single order I've had delayed dispatch or cancelled over the past 9 yrs never had a smooth experience I do try to avoid but sometimes the products are too tempting lol.. but michael is Fantastic in customer service he fixed my issues fast! Shame zavvi shows no signs of improvement but they could be amazing if their system was overhauled because its not working right now at all.
May 4, 2026
Unprompted review
Reply from Zavvi
Hi Claire,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Special birthday gift
I purchased this limited edition hulk as a gift for my son's special birthday from ordering to delivery was so quick I am very impressed couldn't ask for anything else (it makes a nice change)🤗the item was so brilliantly packaged I can't wait to give it to my son 🥳🎉thank you.
May 11, 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Always a nice simple process using…
Always a nice simple process using Zavvi. You find what you want, you put it in you basket and you checkout.
May 13, 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Do not buy from
Preorder an item, they shipped out the wrong one and refuse to send out the correct item, I now expect me to take time, effort and my own money to fix their mistakes before they will attempt to send out the correct item, and the customer service response is ridiculous, no phone number to call can only message and the response rate is in the days making a conversation impossible, I have several pre orders that I will now be cancelling
15/5/26
Update
Thanks for the response on here I did finally receive a response yesterday but it was the same copy paste answer and not addressed any of my concerns or questions,
They just repeat that I need to return the item before they will send out the correct item, I have made it clear again that I am unable to return and if you are unwilling to send out my correct product (2 weeks later) then you need to send a courier to pick it up, I've also asked to be put through to their manager and I have not been and I have asked what zavvi will do to help reduce the stress and the water of my time in order to sort this out, seems like customer service is just a chat bot!
Update 15.5.26
Have since been contacted by a different member of the customer service and they were a lot more helpful and professional and helped to resolve the issue.
May 13, 2026
Unprompted review
Reply from Zavvi
Hi Josh,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
I preordered a banpresto figure last…
I preordered a banpresto figure last October (2025)the day after the release date (26thbApril 2026) I heard nothing about the preorder I contacted them to find out the release date had moved to the 30th (no one advised me of this previously) and they assured me that my order would be on its way.
The 4th of May comes and I receive an email saying they can't forfill my order!! I contacted them to find out why and am told they weren't sent the item I preordered.
Absolutely ridiculous it was a birthday present for my partner that he'd been waiting for since October 2025! Shocking customer service , email replies are generic and sound scripted like a copy and paste job. Don't preorder anything from them or their partner company HMV!!
May 12, 2026
Unprompted review
Reply from Zavvi
Hi Jennifer,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
I have used zavvi many times in the…
I have used zavvi many times in the past to purchase 4k uhd blue movies - more than likely to be sold in a steel book case
Have always been totally impressed by the service I receive from them
I tried amazon when avatar 3 was given a release date and sadly was not able to get a copy - so i tried zavvi again
Once again the service i received was 2nd to none and was able to get a 4k uhd copy of avatar 3 which really pleased me
Won’t be using amazon again for purchasing 4k uhd
May 11, 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Next Day Express Delivery Not Honoured
Ordered an in stock item 3 days ago and paid for express, next day, courier delivery. This item was needed for a gift which will now not be received on time. I still have not even received a tracking number and can’t get a reply to my message. Cannot even find a customer service number to contact.
Would not use again.
May 12, 2026
Unprompted review
Reply from Zavvi
Hi Michelle,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Terrible company
Terrible company, they take an age to despatch and process orders , and then if something is out of stock the site isn't updated and you wait for weeks for absolutely nothing, they're basically everything you don't want from a company, its 2026, orders should be placed and despatched the same day and delivered the next.
May 12, 2026
Unprompted review
Reply from Zavvi
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Issue sorted
Michael from Zavvi sorted out my issue with ease. Well done on great customer service
May 12, 2026
Unprompted review
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
SCAM Fake Selling
SCAM: Selling items they don't have in stock. Dodgy scam company. Also, impossible to unsubscribe. Spamming every day. Terrible, avoid, avoid, avoid!
April 9, 2026
Reply from Zavvi
Hi Lucas,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Cut-price classic
As always when dealing with Zavvi, the interaction went well and the experience is always positive.
The item I wanted was easy to find and pay for and so I eagerly await its arrival.
What made the experience even better was that the item had been reduced by a fiver, so it was a win win!
May 9, 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Easy to use.
May 10, 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Ordering was easy
Ordering was easy. Email with details came through straight away. Delivery was within a week. Will order again from Zavvi.
May 3, 2026
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Undisclosed delay
Ordered the Ross Halfin Metallica book and on the website it was showing as in stock.
Turns out I waited weeks for it to arrive. It was nice to be kept in the loop by Zavvi but it should’ve stated before purchase that they would be a delay with delivery.
That being said, it arrived in perfect condition and was well packaged.
Small gripe I know but i feel it’s worth mentioning.
January 6, 2026
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
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