Zazzle UK Reviews 

2,653
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic product selection, highlighting how much they enjoy the bespoke options and beautiful personalised gifts available on the platform. Many people also point out that the shipping is impressively fast and well-handled, ensuring items arrive safely and promptly for special occasions. Some reviewers were not happy with delayed orders, noting that packages took weeks to arrive or failed to show up on time for important events. A few consumers additionally experienced poor customer service when trying to resolve issues, alongside occasional problems with print quality, smudged text, or damaged goods.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers expressing delight over... See more

Order

Users describe ambiguous interactions with order experiences, as some reviewers report that delivery times... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers experience prompt... See more

Quality

People report ambiguous experiences with quality, as while some reviewers were extremely disappointed by... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products and the bespoke options were simply fantastic. The graphic and image selection was perfect. The time from order to delivery was great too. The product i selected (metal d... See more

Rated 4 out of 5 stars

Fast Delivery. The medium mans top is supposed to be loose but it looks a little snug more like a small so if ordering go for at least 1 size up.

Rated 3 out of 5 stars

This is the third time I have ordered bible verse stickers to pop into Christmas cards. The previous two orders have worked really well. This time, the stickers arrived very promptly but were slightly... See more

Company replied

Rated 3 out of 5 stars

Box arrived damaged. Invitations inside has not been wrapped in plastic like the first set of them had meaning that they were very damaged upon arrival.

Company replied


Company details

  1. e-Commerce Service
  2. also in
  3. Decoration and Interior Design Store
  4. Online Marketplace
  5. Printed Clothing Store

Written by the company

Shop and Customise Millions of Products


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(2,653)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor Quality Triathlon Towel

I was extremely disappointed with the printing and quality of the Triathlon Towel I purchased for a Christmas present. Not as shown in the picture. Only positive was that it arrived quickly.

November 28, 2025
Zazzle UK logo

Reply from Zazzle UK

Hello Sally,

I am so sorry to hear of the custom towel received and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.


I look forward to assisting you further!
Thank you,
Laura

Rated 1 out of 5 stars

Birthday card never got delivered Poor service delivery and aftersales

I ordered a card for my brother in New Zealand, I paid for it and they took the money. The website said it was made and delivered.. I spoke to my brother he has received nothing. It seems to take 2 weeks for the card to be made and sent let alone receive.
I tried to contact Zazzle and found it extremely painful to request a refund or just deliver the card. They have a chat bot or similar that does nothing at all, there is no email help.
VERY POOR SERVICE.

November 14, 2025
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello David,

We are so sorry to hear about your custom card order delivered not received.

Please contact our customer service department for assistance. We can be reached at social@zazzle.com.

We look forward to assisting you further

Thank you,
Laura

Rated 3 out of 5 stars

This is the third time I have ordered…

This is the third time I have ordered bible verse stickers to pop into Christmas cards. The previous two orders have worked really well. This time, the stickers arrived very promptly but were slightly misaligned, which made it difficult to read the whole text.

November 28, 2025
Zazzle UK logo

Reply from Zazzle UK

Hi Carol,

I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Rated 5 out of 5 stars

Wedding Invitations

I ordered my wedding invitations from Zazzle. I didn't have super high expectations to be honest, however I was pleasantly surprised by the quality of the paper and printing, and relatively quick delivery of 1-2 weeks. I was a little disappointed by the envelope quality, however they are still perfectly neat and functional.

November 28, 2025
Rated 1 out of 5 stars

Not premium business cards at all.

The pictures on the website were glossy and beautiful. What I received was dull and the edges were white when they should've been black. Completely disappointed. Will not buy from here again.

December 4, 2025
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello Mr. Ghaus,

We are very sorry to hear about your cards received we would love to make this right.

Please contact our customer service department at social@zazzle.com with images of the cards so we can resolve this for you.

We look forward to assisting you further

Thank you,
Laura

Rated 2 out of 5 stars

Really disappointing stickers

Really disappointing stickers. The image is fine but very poor quality stickers that don’t peel off the original backing paper well. Good job I had way more than I needed as I went through at least 10 that peeled off just as bits of paper without any stickiness. I can’t recommend this company at all.

November 21, 2025
Zazzle UK logo

Reply from Zazzle UK

Hi Sarah-Jane,

I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Rated 4 out of 5 stars

Great selection of products

Great selection of products and the bespoke options were simply fantastic. The graphic and image selection was perfect. The time from order to delivery was great too.
The product i selected (metal disc keychains) were a little sharp on the edges. Fine for adults but I would be worried if I was giving this to a kid.

November 28, 2025
Rated 1 out of 5 stars

Fedex have still not delivered my order…

Fedex have still not delivered my order to my house.I am 84 housebound widowso cannot collect it 5 miles away.There have been 5 phone calls to fefex from me + 13 frim them repeating the same useless promises.zazle now tell me I have it.I DONT HAVE IT

November 28, 2025
Zazzle UK logo

Reply from Zazzle UK

Hello Terry,

I am very sorry to hear that your order has not been received and will be reaching out to you by email to further assist with this matter.

I look forward to assisting you!
Thank you,
Laura

Rated 1 out of 5 stars

Won’t use again…

There’s plenty of choice so it seems great for a one stop shop. The design templates are limiting and feel outdated. We ordered on the 10th and three separate deliveries later the last item arrived on 24/11. We didn’t know they’d be coming from different places - UK and USA. The different items look alike, but not the same. Quality not great - colours seem washed out compared to the website, which is the only reference. You can’t ask for samples. Cuts to the edges of the cards were frayed not clean. Shop around more. Find someone else.

November 24, 2025
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello Tim,

I am so sorry to hear about your order. That is definitely not the kind of customer experience we strive for and I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Laura

Rated 1 out of 5 stars

Bad quality image

Quality of printing was shocking despite paying extra for better quality.

November 28, 2025
Zazzle UK logo

Reply from Zazzle UK

Hello Sarah,

I am so sorry to hear of your order and will be reaching out to you by email to resolve this.

I look forward to assisting you further!
Thank you,
Laura

Rated 5 out of 5 stars

EXELENT QUALITY!

So pleased with my 3 ordered ( photo collage plaque, photo collage card and anniversary 39 photo canvas),and they didn't disappoint. I absolutely love all, it’s brilliant!
I would highly recommend this company, and I will use the service again!

November 11, 2025

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