The macarons were wrapped in foil and arrived on time and fresh. They were delicious and reminded us of the macarons we had in France a few years ago! We had the Signature Collection. My wife's favori... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife loved it, she said the chocolate was amazing and the packaging came perfectly. The shipping was fast and communicative and everything that was customized was high quality. Chocolates were... See more
Company replied
I Was VERY SATISFIED & IMPRESSED With Quality & Taste & Presentation Of Your Chocolates I Was Left With A Very Smooth Rich Velety Texture I Enjoyed The Variety Of Fresh Tasting Fillings Your... See more
Company replied
I recently tried chocolate from this company and was honestly impressed. The quality is amazing rich, smooth, and full of flavor. You can tell they use great ingredients and put a lot of care into t... See more
Company replied
Company details
About zChocolat
Written by the company
ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates. Available in 26 exclusive flavor variations from World Champion Chocolatier Pascal Caffet, each recipe represents the highest commitment to quality ingredients and epicurean excellence. Coupled with sophisticated packaging, elegant artisanal details, and boundless customization options, the result is a line of products both boldly luxurious and uncompromisingly chic à la française - delivering on the promise to make your gift recipients feel genuinely special and forever grateful.
zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL.
zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL.
zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
Contact info
ZA Les Chalus, 04300, Forcalquier, France
- +33 (0)4 42 91 43 65
- feedback@zchocolat.com
- www.zchocolat.com
4.9
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great packaging and amazing chocolate…
Great packaging and amazing chocolate selection with great flavours and quality ingredients. Enjoyed every single one!
December 25, 2025
Reply from zChocolat
Thank you for your review. We are pleased to hear that you enjoyed the packaging, chocolate selection, and flavors. It is wonderful to know that the quality of our ingredients and craftsmanship enhanced your experience.
Edward Sergeant | zChocolat
Customer Service Assistant
Qualite’ et gout du chocolat excellent!
Reaction tres positive de ma fille qui a reçue les chocolats…excellent et gout superbe!
Livraison était un peu longe mais heureusement le paquet est arrivé le 26 Decembre.
December 26, 2025
Reply from zChocolat
Merci beaucoup pour votre retour Karin !
Nous sommes ravis que votre fille ait eu une réaction si positive et que le goût et la qualité de nos chocolats aient été appréciés. Nous comprenons que la livraison ait été un peu longue, mais nous sommes heureux que le colis soit arrivé à temps pour le 26 décembre. Nous espérons avoir le plaisir de vous ravir à nouveau très bientôt !
Alejandra Sevillano | zChocolat
Assistante Service Client
Chocolates were very well presented
Chocolates were very well presented, beautifully wrapped, the taste of them was amazing they look to nice to eat, but the flavours and the texture are delicious absolutely wonderful. They are well worth the price, the effort and hard work that goes into making these chocolates reflects in the taste and presentation. Were so good that I ordered more and I hid them in my wardrobe. Shipping was really quick and I was kept updated on dispatch and delivery. Thank you 🤩
December 26, 2025
Reply from zChocolat
Thank you for your review. We are delighted to hear that you enjoyed the presentation, flavors, and texture of our chocolates. It is wonderful to know that the quality and care put into our products enhanced your experience. We also appreciate your comments regarding the shipping and updates, and are pleased that your order reached you promptly.
Edward Sergeant | zChocolat
Customer Service Assistant
Great experience
Great experience ! Thank you :-) As you know, Switzerland is a 'Chocolat country' and we love to taste Chocolat! so for us it was a new experience to taste your kind of chocolat. It was wonderful!!
December 25, 2025
Reply from zChocolat
Thank you so much for your lovely feedback Herbert!
We’re truly honoured to have delighted chocolate lovers from Switzerland. We’re glad our chocolates offered a new and wonderful tasting experience for you. We hope to delight you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Luxurious chocolate
Very easier to order. Prompt delivery. I do think they were very expensive however you get what you pay for. The people I bought them for thought they were delicious and they were wrapped beautifully. A real treat.
December 25, 2025
Reply from zChocolat
Thank you so much for your thoughtful feedback Kelly!
We’re delighted to hear that the chocolates were enjoyed and appreciated by the recipients, and that the ordering and delivery process was smooth. We take great care in crafting high-quality, luxurious chocolates, and it’s wonderful to know they made a beautiful and delicious treat. We hope to assist you again soon!
Alejandra Sevillano | zChocolat
Customer service Assistant
I Was VERY SATISFIED & IMPRESSED With…
I Was VERY SATISFIED & IMPRESSED With Quality & Taste & Presentation Of Your Chocolates
I Was Left With A Very Smooth Rich Velety
Texture
I Enjoyed The Variety Of Fresh Tasting Fillings
Your Packing Was So Unique & Completely Complimented The Entire Gift
The Recipient Was In Complete Awe & Is Asking If & When There Will Be Anymore & I Simply Said ...
That Will Be Up 2 You.
December 13, 2025
Reply from zChocolat
Thank you so much for your incredible feedback Anthony!
We’re thrilled to hear that you enjoyed the quality, taste, and presentation of our chocolates, as well as the variety of fresh fillings. It’s wonderful to know that the packaging made the gift even more special and that the recipient was so delighted. Your kind words mean a lot to us, and we look forward to delighting you both again in the future!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Luxury Chocolate - great gift idea!
Really nice team, which makes all the difference. Impeccable packaging with high detail to small touches and luxury vibe. My mom sends me these chocolates every year we live far away, and I always enjoy them as part of my Christmas ritual now. Thanks for being a high quality company with great service and great chocolate!
December 26, 2025
Reply from zChocolat
Thank you so much for your wonderful feedback Erin!
We’re thrilled to hear that our chocolates have become a part of your Christmas tradition and that the packaging and attention to detail made the gift extra special. Your kind words about our team, service, and quality mean a great deal to us, we look forward to delighting you and your family for many more holidays to come!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Recieved very quickly and they are…
Recieved very quickly and they are absolutely delicious and I have ordered Chocolate through out the World! Highly recommended.
December 25, 2025
Reply from zChocolat
Thank you so much for your wonderful feedback Dawn!
We’re thrilled to hear that you found our chocolates delicious and that they arrived quickly. Your recommendation means a lot to us, and we’re looking forward to assisting you again in the future!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Chocolates are so delicious
Chocolates are so delicious. Only issue was having to have a signature on delivery
December 25, 2025
Reply from zChocolat
Thank you so much for your feedback Logan!
We’re thrilled to hear that you enjoyed the chocolates. Regarding the signature requirement, with prior notice before your parcel is shipped, we can arrange to have the signature requirement removed for your delivery. We look forward to delighting you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
The package was a Xmas present for my…
The package was a Xmas present for my son. It says it was delivered and shows signature as Ray. He never signed anything and did not receive the package. It‘s very disappointing - I paid for the order but apparently nothing was shipped.
Will not order again from your establishment.
December 22, 2025
Reply from zChocolat
I am very sorry Helga to hear about your experience and completely understand your disappointment, especially as this was a gift for your son.
I have initiated an investigation with the courier to determine to whom your package may have been delivered in error.
I am contacting you privately to resolve this regrettable incident as quickly as possible.
I sincerely apologize for the inconvenience and truly appreciate your patience while we work to make this right.
Laurence Chassany | zChocolat.
Customer service manager
Wonderful service and the chocolates…
Wonderful service and the chocolates were beyond delicious. They were presented very well, and the recipient loved them.
December 25, 2025
Reply from zChocolat
Thank you so much for your kind feedback Peggy!
We’re delighted to hear that the chocolates were enjoyed and beautifully presented, and that the recipient loved them. Your support means a lot to us, and we hope to assist you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
they were received in good condition…
they were received in good condition and love by the recipients
December 25, 2025
Reply from zChocolat
Thank you for your feedback Beverly!
We’re delighted to hear that the chocolates arrived in perfect condition and were loved by the recipients. We hope to assist you soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Oh God's…
I have never heard so many oh God's from my wife as she unwrap the package.
Your chocolates were a Xmas gift to my wife.
She loved them. The packaging and all the presentation was spot on.
Thank you and well done.
Mr. Bankston
December 25, 2025
Reply from zChocolat
Thank you so much for your wonderful feedback, Mr. Bankston!
We’re thrilled to hear that your wife loved the chocolates and that the packaging and presentation made such a memorable impression. We truly appreciate your kind words and look forward to delighting you and your family soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Packaging was great
Packaging was great, delivery was faster than expected. The code to see what the flavors are is helpful but could be simplified, size, shape of chocolates and flavors were exceptional. Thank you
December 25, 2025
Reply from zChocolat
Thank you so much for your wonderful feedback Suzanne!
We’re delighted to hear that the packaging, fast delivery, and exceptional flavours met your expectations. We also appreciate your comment regarding the flavour QR code, your suggestion to simplify it is very helpful, and we will certainly take it into consideration.
Thank you again for your kind words, and we look forward to delighting you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Reply from zChocolat
Thank you so much for your feedback Brandon!
We’re delighted to hear that you found the process fast and easy, and that you enjoyed your experience with us. We truly appreciate your support and look forward to assisting you again!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Delightful!
Omg! I will certainly continue to order from Z Chocolat years to come! Within the first bite and even the smell you can tell it was delightful and truly quality premium chocolate! The plays within the recipes and flavors are so tasty and smooth!
December 25, 2025
Reply from zChocolat
Thank you so much for your wonderful feedback Shirley!
We’re thrilled to hear that you enjoyed every bite and aroma of our premium chocolates, and that the flavours and textures delighted you. We can’t wait to continue delighting you in the future!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Delightful chocolates/Impeccable…
Delightful chocolates/Impeccable customer service. Macaroons were perfect in sweetness and in texture. The chocolates were smooth, and the flavors all send you on a culinary journey of both excitement and surprise. Satisfying, fun, and worth it. You must try everything. Also-fantastic gift ideas! 11/10 recommend!
December 22, 2025
Reply from zChocolat
Thank you so much for your amazing feedback Pari!
We’re thrilled to hear that you enjoyed the macarons, chocolates, and the full experience, from flavours to textures. It’s wonderful to know that our treats made such a memorable impression and that you found them perfect for gifting. Your recommendation means the world to us!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Top chocolate!
December 24, 2025
Reply from zChocolat
Thank you so much for your feedback Catalin!
We’re thrilled to hear you enjoyed our chocolate and hope to delight you again in the future.
Alejandra Sevillano | zChocolat
Customer Service Assistant
Perfect Gift - She Was Thrilled!
Found zChocolat while searching for a birthday gift for a dear friend in Bulgaria.
As I live in the US it was a matter of easy delivery, minimum customs issues and finding a nice gift that she would not ordinarily buy for herself.
zChocolat was the perfect solution.
The ability to customize the order and personalized it just for her could not have worked out better.
It was delivered on time, in perfect condition and she told me the chocolates are excellent, of the highest quality and she was thrilled with the gift - doesn't get any better than that!
One never knows how such things will turn out, especially when dealing with a company half-way around the world, but I will tell you I would totally recommend zChocolat and will most definitely use them again.
Thank You zChocolat for making my friends birthday a very memorable one.
December 18, 2025
Reply from zChocolat
Thank you so much for your wonderful feedback Darryl!
We’re thrilled to hear that the chocolates and personalised gift made your friend’s birthday so memorable. It’s fantastic to know that the delivery went smoothly and that everything arrived in perfect condition. Your recommendation and trust mean a great deal to us, and we look forward to delighting you and your friends again in the future!
Alejandra Sevillano | zChocolat
Customer Service Assistant
WOW!!
We received your chocolates as a gift. They were shipped from the US to Canada. We were impressed with the beautiful packaging and how securely they were able to be shipped; there was absolutely no damage to the packaging or the chocolates. The chocolates are the best we have ever eaten, bar none! Wow, really does work here!!
December 23, 2025
Reply from zChocolat
Thank you so much for your wonderful feedback Lorrie!
We’re thrilled to hear that your gift arrived in perfect condition and that you enjoyed both the beautiful packaging and the chocolates themselves. It’s fantastic to know they’re among the best you’ve ever had! We look forward to delighting you again soon.
Alejandra Sevillano | zChocolat
Customer Service Assistant
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.