Zenco Legal Ltd Reviews 

9,385
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the intuitive website and straightforward online forms, noting how remarkably simple it is to complete legal paperwork without unnecessary delays. Consumers frequently highlight the exceptionally friendly and professional staff who go out of their way to provide wonderful guidance and total reassurance throughout the entire journey. Though some reviewers initially felt a bit unsure or experienced minor confusion when navigating the digital platform independently, prompt phone assistance readily cleared up any worries. People also mentioned that receiving clear updates and properly checked documents gave them complete confidence in the final results.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the online process is... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professional and patient... See more

Service

Clients share positive opinions on service, praising the fast, efficient, and professional handling of... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are exceptionally... See more

Website

Consumers experience great satisfaction with the website, expressing that the online process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The simplicity of the form and everything was straight forward. The questions were not complicated. However, I note the form was asking for a separate email and phone number for my 90 year old dad who... See more

Company replied

Rated 5 out of 5 stars

Superb service from Zain re setting up my Power of Attorney documentation. Extremely friendly manner,informative,helpful and patient.Cost:very reasonably priced. Thank you so much Zain,you're a... See more

Company replied

Rated 5 out of 5 stars

We decided to get Power of Attorney documents for me and my husband. Googled it and Zenco had so many positive reviews. Well they’ve got another from me. Everything was so simple to do online,... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend this service . thought this process would be so difficult to do but found the online process easy . I did need some questions answered, so I booked a telephone call and they... See more

Company replied


Company details

  1. Paralegal Services Provider

About Zenco Legal Ltd

Written by the company

Zenco Legal

We focus on you to bring legal services that separate us from the rest by being; accessible, affordable with amazing service.

We offer our customers same day phone appointments for their convenience for Lasting Powers of Attorney documents, basic and Trust Wills.

We're on average 65% cheaper than high street solicitors with a best price guarantee for peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,385)

2,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use

Easy to use, efficient communication

September 15, 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for your lovely review 🩷

Rated 4 out of 5 stars

The service was fine a bit slow but…

The service was fine a bit slow but good.

November 7, 2025
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for your feedback. We apologise that you found the service was slower than expected. Please contact us if you would like any details on your order ☺️

Rated 5 out of 5 stars

Cannot fault this company whatsoever

Cannot fault this company whatsoever, found a slight error on some documents ( my fault!) They sorted it out no problem. Will be using this company for my other legal business in the future.

September 14, 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for your lovely feedback ☺️

Rated 5 out of 5 stars

Very helpful

After paying in full and then finding out the registration of your power of attorney is not part of the Zenco fees, this is paid separately to the office of public guardian ontop of the Zenco fees. I contacted Zenco they was extremely accommodating and helpful in the matter and all was resolved. Thank you.

September 14, 2026
Unprompted review
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Hello Katrina,

Thank you for taking the time to share your feedback. We understand that our team has since been in contact with you directly and has worked to resolve the matter.

If there is anything further we can assist you with, please don’t hesitate to get in touch. We’re always happy to help.

Kind regards,
Zenco Legal

Rated 5 out of 5 stars

Double LPA so simple

Filled in a dual LPA for me and my partner and doing her LPA all the attorneys and certificate checker details have been saved making it so simple

September 11, 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for your lovely feedback ☺️

Rated 5 out of 5 stars

I would highly recommend this service

I would highly recommend this service . thought this process would be so difficult to do but found the online process easy . I did need some questions answered, so I booked a telephone call and they contacted me and answered everything simply and straightforward. The staff are so professional and courteous
I'm just waiting on my paperwork to be delivered to be completed and that's it .

September 7, 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for your lovely feedback 🩷

Rated 5 out of 5 stars

Very easy to use

Very easy to use , lasting power of attorney, site,
Very quick service,
Thanyou so much

September 8, 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely feedback Christopher ❤️

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