zenintcg.com Reviews 50

Pretty good customer Service, may take some time to get an answer, but adequate for a small business.
Their support is reliable and it was easy to enlarge my Order.

A small, but understandable issue is the 10% cancelation Fee.
It would be nice if they had a cancelation fee cap or standard fee, but I think it's understandable for a small Company to have such a 10%, especially if some people cancel their pre-order, just because it's some weeks late....
It's a small company with limited capabilities, you can't expect shipping on par with amazon😂.

TL;DR:
A cool company, especially if your a Digimon Fan

Ordered a Vpet case on here for my 70th edition Vpet. Arrived no issues well packed fairly quick. Would use again.

Can’t with this company… read before you buy anything buys beware

Delaying products and not giving paying customers updates on their preorders is bad enough. Even worse this company charges 10% order cost for cancellation which makes me think this is actually a scam business model. Sell more units than they’re getting, force customers to cancel, and make 10% of the item value from every extra item “sold” with no ability to deliver on that sale.

I would like to give 0 star if I can. Their service makes me feeling terrible. For example they delay shipments but will not notify you. When you leave a message to ask them, they will only answer bullshit. Summarize, if you don’t have patience, PLEASE DON’T FIND THEM TO BUY ANYTHING!

Preordered two of the new Tamagotchi Paradise devices which Zenin commited to shipping out in July-Aug. They have yet to send them and haven't communicated proactively. When I reached out they claimed the order would ship in Mid August. That has come and gone. I reached out again and now was told "sometime in September". They also have a 10% fee for any canceled orders which is predatory when they fail to fulfill orders and gives them a disincentive to fulfill orders in a timely manner. Avoid them.