Zezgo - USA - Miami Reviews 1,115

Do your due diligence on a Car rental company you use called Zezgo.
It's corporate name is Corpusa rent a car. You show a 3.7 rating on them but the truth is they are a 1 star or zero if allowed. Check Trust pilot. Solid one star.
These clowns operate in Miami FL and there are hidden fees and charges they tack on without a hope of you getting a refund. The location is a dump and the car needed brakes, wiper blades and a good cleaning.
Please remove this so called company from your booking site!
They are on Travelocity and Expedia.

If I could give zero stars, I would.

Waited 1.5 HOURS at Fort Lauderdale–Hollywood International Airport (FLL) for a shuttle while every other rental company ran like normal. Zezgo showed up once. That’s not a delay that’s incompetence.

Tried calling? No answer. Mailbox full. “Customer service” doesn’t exist.

Pickup was total chaos no staff, no organization, people cutting in line with zero control.

After nearly TWO HOURS, we finally got to their location. Check-in was painfully slow, and the employee clearly didn’t care. The entire room was full of frustrated customers.

Car was beat up, full of scuffs/dings, and only 3/4 tank of gas.

Then the breaking point:
Came back later that night and the car was INFESTED with German cockroaches. Completely unacceptable.

Tried calling again — nothing. Even Travelocity couldn’t reach them.

We ended up renting a completely different car from the airport just to avoid being stranded.

Avoid Zezgo at all costs. This company should not be operating like this.

Avoid this Car Rental company like the plague. It is shady. Just trying to find their shuttle from the Miami Airport to their off-site lot is an ordeal, the checkin process takes forever, and fees above and beyond what you signed up for are added. Then they send you out to their lot and the car you have keys for is nowhere close to where they told you it was parked. If you have issues once you leave the lot, do not expect anyone to answer the phone number they gave you and their voice mailbox is full. Any email you send them returns as undeliverable. I got signed up with Zezgo thru Expedia and they definitely need to do a better job of vetting their business partners. Don't do it! Book with a reliable rental agency

Terriific bad experience.
First to pick up the car i had to travel fae from the airport. Was not on the rental center área, was more outside.
2nd the place was a mess and the service was really bad.
3er at the moment of pick up they obligated me to pay usd 400 as an insurance . Without this, they were not able to give me car.
4th the car was in bad condition. A lot of paintings details and very dirty inside.
THE WORST COMPANY IN THE WORLD.

Reserved a car from Zezgo thru a package deal on Expedia. They usually show the logo of the carrier next to the price and type of the car. This time Expedia was only showing the price and type of car. I didnt see who the carrier was. I booked the package and later saw the carrier was Zezgo, a company I never heard of. At the airport we found out the carrier was offsite so we took the shuttle bus to the carrier. At the carrier we were quickly told our insurance was not acceptable and we would have to buy insurance for an extra $140. Other people in line were being told to pay $200-300 and some were told their insurance was good but there would be a $1000 hold on their credit card. I called Expedia and asked to be booked with another rental carrier but they refused and instead offered me $70 for my troubles (which I never got). Zezgo was banking on me giving in being I was stranded out of town, away from the airport with my wife, son and luggage.. I did not take the bait, I tipped the shuttle driver to take me back to the airport and booked with Enterprise, who had a car available. This company is predatory and should not be patronized. Expedia should sever ties with them as it is not in their best interests to screw their own customers like that

Scammers! Unreliable, Horrible customer service, hidden charges and fees designed to scam people. They take advantage of bookings through Expedia that selects default drop off timings and even though you pay for the entire day, they will sneak in additional charges to charge you twice for same day the car gets dropped off. Beware of their hidden charges!!!

I'd stay away from this company.

They claimed our insurance (Liberty Mutual) was not good enough, and the first car they rented us had a non functioning AC. The second car got a flat tire and the insurance they made us pay for did not cover roadside assistance. Luckily, Liberty was able to repair our tire.

I agree with the comments. DON'T let a bundler like orbitz trick you into using this service. Stick with more established companies.

Believe all these reviews. Hidden fees, inconvenient locations, a virtual rental experience, shady insurance scams. It’s amazing Expedia can claim to value customers and steer people to this criminal operation.

ZezGo is a well-oiled scamming machine; they attract customers with low rates and then force them to purchase additional services at the last minute when they are already at the airport for pick up and have no other choice - if they don't want to leave by foot.

Zezgo refused my Progressive car insurance even though it's local and transfers over to rental cars. ZezGo also refused to look at my second layer of coverage, from my credit card.
Weeks prior to my pickup date for the car I had managed to established contact with ZezGo via email, to verify if they would accept my insurance. They had asked me to send my documentation for review, which I did immediately (I sent my Declaration page + my credit card letter of coverage); and then they never responded, despite my many follow ups.
They deliberately kept me in the dark when I had enough time to cancel for a full refund and organize alternate plans for another rental car company.
ZezGo also tried to pressure us into paying for a daily fee of $15 + tax to use for their SunPass Transponder: they said otherwise we would be assessed a "charge by plate" fee for every toll + a penalty fee, if we did not use theirs. But when I declined and told them I had brought my own SunPass transponder, ZezGo said I actually could not use it because they already had one permanently installed in the car, and it was linked to its number plate.
So ZezGo was planning to hammer us with maximum fees & penalties on one hand, while paying regular SunPass fees on the other hand.

Not having a choice, we had to agree to pay for an obscure mandatory ZezGo additional insurance of ALMOST 3 TIMES the price we had already paid for the rental (so called "paid in full") on Orbitz months ago for our rental car; otherwise, as ZezGo employee stated plainly "you pay; or you walk".

Later, after returning the car (early, because we were tired of driving to avoid tolls), we filed a dispute with our credit card.
Unfortunately, since we had indeed "agreed" (or rather been forced to, since we had no other choice but to pay as we were in a remote location outside of Miami International Airport) to pay for the additional charges in person, ZezGo was able to get off the hook as the bank could not enforce the refund of the extra $$$$$ charged by ZezGo.

Despicable.

What a pain. First have to take shuttle from airport then when you get to place there is no physical person there. You have go into a box and wait 20 plus minutes for somone to show up on a screen. Finally get to talk to someone. Now the guy tells you that they will only maybe expect your insurance after they email you a form and you fill it out. This is there scam. By this point it has been 2 hours since got off plane and all you want to do is get car and start your vacation. Unless you want to waste no one knows how many more hours filling out forms and waiting for answer on if they will take your insurace you are forced to buy there insuarnce. After paying extra for insuance could have gotten a rental car at the airport and saved myself alot of hassle. Do yourself a favor and use a differt rental. I don't why expedia has this company as option.

This company is a 02SCAM to sell car insurance and a $15 per day toll fee package!

The worst renting Co service i rented a SUV from them in miami Florida I had to mia mover to car rental area from there I had to take a shuttle to the office they send me a link to up load drivers license the app did not work I to wait in line over an hour I called them they told me You don't have to buy insurance if you have full coverage on your own car they told bring dec page of policy I did bring all they asked they told me pay $100 or we don't give you a car I had no choice I paid I paid for a SUV they gave a small car I got back to counters I had to argue to get the vehicle I paid for they are gangsters

Scam,SCAM! If it looks too good to be true, beware! Tried to scam me an extra $1000 for insurance. I showed them my policy and they had some BS reason why it was unacceptable. I told them I would not be screwed and walked out. I had gone through Expedia. Have filed for refund with Expedia and hopefully it goes through! I’m not done with this protest! I can be a pitbull!! This was in Miami!
DO NOT USE ZEZGO!

This company have misleading charges and besides fact that they push you to purchase covers that you already have, never offer nor inform you of possible toll charges. Charge per toll are stounding $25 dollars and without noticing when, got charged $79.53 for 3 tolls. I wish they had offered me to include the SunPass instead of the extra not needed insurance cover. Is hard to understand how serious companies like Expedia and Travelocity still work with these types of companies which in the end would affect them as well

This may seem like an inexpensive option, but, if renting in Florida add $16 per day to the cost of the rental; that is what they charge for road tolls. There is no option, I felt ripped off; used about $30 in tolls and paid over $160. Just be mindful of the extra fee.

SCAM! Travelocity/expedia should be ashamed being associated with this company. Forced to purchase insurance - even after proving we’re fully covered, gouging for toll fees and holding $1000 on the credit card — even after we were refused the car because we wouldn’t pay for their unnecessary insurance or pre pay tolls. They wouldn’t not cancel or refund

Never again. Hide fee and charge your card after you come back home. Told me they are not accept my Canadian travel car insurance, all other companies do.

Booked through expedia and will never again. You are charged a package price and you think thats the cost but when you get there you get a bunch of hidden fees and required insurance at pick up. Also didn't know this place was not at the airport. Like all the other reviews, save yourself from starting your trip terribly and stay away.

Just terrible. Won’t waste my energy explaining. Just stay away.

Complete and utter scam company, Expedia booked this company for us in a different state and the only reason they are "cheaper" than the rest is because they try to get you to pay a $1000 deposit which they obviously have no intention of giving back. Clean driving record, have our own insurance, they wouldn't allow us to use. Waiting for our booking fee back from Expedia, did not use this crap service.