Z Gallerie Reviews 

I bought a set of 4 custom chairs. After waiting 6 months for delivery when the chairs came one of them had a big stain on it. I immediately told the delivery person and was told the company would contact me for a resolution. The company sent out someone that was supposed to clean the chair and that person actually made the stain worse and also damaged the chair with the brush they used to clean it. ZGallerie will not exchange the chair or refund me the amount of the chair and so the entire set is ruined. I am contacting the Attorney General I am also taking them to small claims court but do not buy from this company. What they are doing should be illegal

I purchased 2 Omni nighstands and a dresser. The 2 nightstands arrived and they had a Horrible CHEMICAL SMELL. I asked the delivery guys and they said its fine after a week it will be gone. It wasn't my entire 2600 sq foot house smelled like chemicals! I waited another couple of days, opened my doors hoping that would help, and the smell did not go away. Then I started getting headaches. I called and told them to pick up the nightstands immediately and I canceled my dresser order.

They told me I would have to pay a 25% restocking fee for a preference return. This is not a preference! Its chemicals that your store put on the product that never goes away. Its a health hazard.

I called several times asking for a supervisor and they said sorry its a preference return

The guy on the phone told me its the mold inhibitor they put in the container when it ships from overseas and many customers have this issue

This is completely unacceptable and you should not be delivering furniture with chemicals that do not dissapate and give you a headache! I want my 25% restocking fee refunded.

I ordered a sectional last year and did not have this issue. I also have 2 viola nightstands coming and now I'm concerned I may have this issue all over again. Cust service said you'll have to wait and see.

Worst customer service ever!!!!

Do NOT buy the mirrored furniture

They make you pay for shipping ($25) and if you want to return it, you have to pay for shipping ($25). It costs you money for something you order online and don’t see in person

Their products are BEAUTIFUL and well made. Their customer service is exceptional. We ordered 48 varied plates to be delivered. Out of the 48 only 2 were broken and are being replaced quickly and easily. Dulce is great to work with!

Update to Delivery-our furniture was finally delivered. 3 beds, 2 nightstands and 1 dresser. To our dismay, 2 out of the 3 beds, CUSTOM beds, are MISSING pieces. They could not be assembled. 1 bed was missing both side rails. The other bed was missing the foot board and a side rail. The delivery company said they would be back the next day with the missing pieces-of course that DID NOT HAPPEN. I called customer service and talked to the "escalation department". I think they call it the escalation department because this department escalates conflict and the people that work there are very rude. I told them we should get a discount for the long delay in receiving our furniture (this furniture was ordered in May) and then once the furniture actually did arrive, it was incomplete, his response was-Z gallerie does not give discounts and also they don't give them "for every little thing." So dismissive and combative. I'm not sure what type of customer training they receive. He was not interested in trying to resolve the situation. We have had issues with other furniture companies and their reps have been apologetic and they have given discounts.
So I have sent pictures to Z Gall of what we actually did receive, who knows when we will get our missing pieces and what shape they will be in. I expect so little of this company.

Very difficult to get a hold of customer service. Called the 1-800 number and waited for over 30 minutes. Hung up and called an alternate number posted on their website, and waiting the same amount of time. Paid $40 shipping on a $240 order, and it took over 2 weeks to ship (although site stated it would ship within a few business days). Not impressed.

The best customer service. Thank you Álvaro! I recently purchased (8/2023) several items from Z Gallerie. Two items were frames, and on one frame the glass was broken. This is so easily done and so tricky in shipments, but I thought it was worth a try reporting it was broken. Alvaro was courteous and professional. Through a really easy process, Alvaro said Z Gallerie would send new frame. No need to return mine. I was so thankful and impressed.

I had some issues placing my order online so I opted to call the phone number at the bottom of the page. I was connected with Caroline who was quick and very efficient. When I called back 15 minutes later to place a second order I had forgotten about on the first call I was connected with Caroline again. What a blessing to deal with someone with such great customer service.

Caroline was phenomenal with assisting me with 2 orders placed over the phone. A+ Customer Service!

Customer Service is excellent. My representative Karla was prompt and knowledgeable when addressing my concerns about my order.

Finally reaching Gabriel to give me accurate and concrete information regarding two orders made May 11, 2023 gave me confidence that our money had not been taken. .My first shipment left California on Aug. 24, 2023!

Beware of Z Gallerie’s deceptive and unfair trade practices. I am going to be reporting them to the FTC as well. Any response they post on here is just a lie. They ask you to contact them as though they will help resolve your problem, but do not respond to emails afterwards. DO NOT TRUST them.

I have had furniture on back order since early April 2023 and its late July 2023. The company does not actively contact you to let you know there have been delays in your order. You have to constantly contact them. One item was finally available, and the delivery company damaged it! I would not recommend buying from ZGalleries under any circumstances. I would give them a zero rating, if I could.

Fernanda Atenas was great help during the return process. Very friendly and knowledgeable.

Super responsive and solved my issue scheduling my delivery within 24 hours. Thank you Gabriel!

Worst website !
They are good to send you emails two times a day regarding their incredible discounts, but then if you I have a problem you have to pay for your return (mine was expensive than my item) and cherry on ice for some items returned they apply also a drop in value of 25 % !!!! Always more....
Also they sold articles sold out, and they sent you an email one week after your payment saying the item is not anymore in their stock. CRAZY
Please don't go, google is full of great furniture websites, so GO YOUR WAY !

Elias was very helpful and went above and beyond to help me today. He provided me with great customer service and he was extremely patient.

Fernanda Atenas provided excellent service and adjusted my account! Thank you Fernanda!

I would give ZGallerie a 0 star if I could. Worst quality furniture for the amount you pay, do not buy from here. I received my 2 night stands and a dresser and 2 of the 3 items are completely damaged and cannot be used. And it wasn’t a delivery damage the internal boxes had no dents or damage. Product is cheap material none of the drawers open and close easily. I feel like the drawers are falling apart. Don’t buy from here better off shopping at Amazon or Wayfair. They have better quality for sure!

DO NOT BUY FROM ZGALLERY! I ordered a table online and they placed the incorrect shipping address. After over 5 phone calls to the call center which could not modify information or contact a supervisor I had no choice but to attempt to cancel —which they couldn’t do either—and had to place a claim on my card for a refund. Save yourself the aggravation and shop elsewhere!

I have placed about 3 orders through ZGallerie's website. I love the store and the items they feature on their website are beautiful. The first order was received and was exactly as the website described and was delivered without a problem. The second order was a mirror that arrived shattered. I contacted customer service, they contacted the manufacturer who told me not to bother returning the broken mirror and promptly sent a new one that arrived undamaged. The third order was a set of 2 nesting mirrored tables. The first order cam and the little table was missing a piece of the mirrored side. I contacted customer service again a began working with Karla--she is extremely helpful and prompt in her replies and seemed to genuinely care about my experience. I needed to package up the tables and return via FedEx, which is somewhat difficult as it was a large box and awkward to get into the Walgreens which is the drop off site. However, I did this and waited a month for the replacement. When it arrived, again the smaller table had a chunk of the mirrored side missing. I loved this set of mirrored tables and had the perfect places for both the large and the small tables. I sent a picture of the damage to Karla, but the only answer was to go though the process again of packaging up the return, muscling it into Walgreens and waiting another month hoping that the 3rd set was not damaged. I decided to just forget the whole return process and made the decision to never order anything again from the ZGallerie website--it is not worth the aggravation. Even with a great customer service rep, the online shopping experience can be a nightmare