Update to review (below): Z Gallerie responded to me after I posted the review below and was extremely helpful in arranging a return of the navy blue pillows. Here are my comments to them: It... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I pre-ordered an item, it wasnt shipped at the promised time, I decided to cancel my order because I found something else. I have been calling and emailing this company for days and since the order... See more
Company replied
The item that arrived broken due to the fact it was very fragile but was quickly replaced and resent to us with the option of having a refund instead. However when the second one arrived it was in per... See more
Company replied
Z Gallerie has excellent customer service! Hazel and Josh have both been amazing! ...and not to mention their white glove delivery service-- amazing! They delivered my furniture, two weeks earlier t... See more
Company details
Written by the company
Anything but ordinary. Step into our world of inspiration, get lost in the details and turn your home into a work of art.
Contact info
139th Street 1855, 90249, Gardena, United States
- 424-999-4626
- yourvoice@zgallerie.com
- www.zgallerie.com
4.0
Great
466 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Eren is awesome! I recommend Z Gallery
Eren, my contact with regards to scheduling my delivery was incredible! She was so helpful, knowledgeable, punctual, thoughtful, and professional +.
I will definitely shop at Z Gallery again following this experience.
February 5, 2026
Unprompted review
Reply from Z Gallerie
Dear Customer,
Thank you so much for taking the time to share this wonderful feedback on Trustpilot! We are absolutely thrilled to hear about your positive experience with Eren regarding your delivery scheduling.
It is fantastic to know that she was helpful, knowledgeable, punctual, thoughtful, and professional in assisting you. This is exactly the level of service we strive to provide to every customer.
We will make sure to pass along your kind words to Eren and the team—recognition like this truly makes their day and motivates us all.
Thank you for choosing Z Gallerie, and we sincerely appreciate your intention to shop with us again. We look forward to welcoming you back!
Warm regards,
Z Gallerie Customer Service
My original package was never received…
My original package was never received and I was able to get a replacement after making a claim with no problems. I would definitely recommend
January 25, 2026
Unprompted review
Reply from Z Gallerie
Dear customer,
Thank you so much for taking the time to share your experience and for your wonderful recommendation on Trustpilot. We truly appreciate it.
We sincerely apologize for the inconvenience caused by your original package not arriving. However, we are very glad to hear that the replacement process through your claim was handled smoothly and to your satisfaction. Providing a positive and reliable resolution is our top priority, and we're delighted we could achieve that for you.
Your trust and willingness to recommend Z Gallerie mean the world to us and serve as great encouragement to our entire team.
We hope to have the pleasure of welcoming you back soon and helping you discover more unique pieces for your home.
Warmly,
Z Gallerie Customer Service
Disappointing quality and customer service
I had a very disappointing experience with Z Gallerie. The products I ordered arrived damaged and were clearly made with very poor quality, which was shocking given the price point. Customer service was equally disappointing. Even after providing photos of the damaged items, I was denied any resolution due to a rigid return policy, with no flexibility or consideration for holiday gift purchases or defective merchandise.
December 29, 2025
Unprompted review
Reply from Z Gallerie
Dear Diana,
We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment this has caused—especially during the holiday season. This is certainly not the level of quality or service we aim to provide.
We understand how upsetting it is to receive items that arrive damaged, particularly given the price point and the expectations you had for a gift. We also regret that our return policy felt inflexible and that you did not feel supported after taking the time to provide photos and details. Your feedback is completely valid.
Please rest assured that your case is important to us. A member of our customer service team will reach out to you directly to review the situation more closely and work toward a resolution. We truly appreciate you bringing this to our attention and giving us the opportunity to make things right.
Best Regards
Z Gallerie Customer Service
great customer service!
We had a problem with product called customer service dealt with Quenne, who was very professional and followed through until problem was solved. Great customer service.
December 15, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for your kind words and for sharing your experience with us. We’re truly grateful for your patience throughout this process.
We’re delighted to know that Quenne was able to support you and stay with the case until everything was resolved. Your recognition means a lot to both Quenne and our entire customer service team, as we genuinely strive to make things right for our customers.
Thank you again for choosing Z Gallerie and for taking the time to leave this wonderful review. We look forward to assisting you again and hope to continue providing you with a great experience.
Best Regards
Z Gallerie Customer Service
Excellent customer service
Update to review (below):
Z Gallerie responded to me after I posted the review below and was extremely helpful in arranging a return of the navy blue pillows. Here are my comments to them:
It took a while to get Z Gallerie’s attention, but once you realized I had a problem, support was amazing. I have never experienced such thorough and thoughtful communication from any customer service organization.
Thank you.
I have amended my rating of them accordingly.
Previous review:
Ordered black and rust pillow covers, received black and navy blue pillow covers. Contacted Z Gallery three times.
No response at all. Do not trust this company.
November 18, 2025
Unprompted review
Reply from Z Gallerie
Dear Marjie,
We’re truly sorry for this experience and sincerely apologize for the frustration it has caused. This is certainly not the level of service we aim to provide, and we completely understand how disappointing it must have been.
Thank you for bringing this to our attention. A member of our customer service team will be reaching out to you as soon as possible to personally follow up and address your concern. We want to make this right and ensure your issue is properly resolved.
We appreciate your patience and the opportunity to improve. Your feedback is important to us, and we truly hope we can restore your confidence in Z Gallerie.
Best Regards
Z Gallerie Customer Service
BUYER BEWEAR!!!!!Z-Gallerie is selling TOV furniture as their own.
BUYER BEWEAR!!!!!Z-Gallerie is selling TOV furniture as their own. They laughed in my face and told me they will not match the price for the same chair after I sent and showed proof that is the same chair, and they are selling it under another name at a higher price.
I am reaching out to formally request a price match for a recent purchase I made at your store. I found an identical item being offered at a lower price by another retailer. Z-Gallerie is advertising the same chair under a different name, but at a significantly higher price and free shipping. I believe a price match is warranted in this case.
Note: The chair from Z-Gellerie is clearly labeled with an alternative advertised retail name, along with the accent pillow that comes with it.
My Order Information:
Item Purchased: [Lottie Swivel Chair, SKU 012198768]
Date of Purchase: [12/04/2025]
Order/Receipt Number: [XXXXXXX]
Price Paid: [$698.99, QTY 2, Total with Shipping $1,760.86]
Competitor's Information:
Competitor Store Name: [TOV Kenndy Swivel Chair]
Competitor's price: [$599.00]
Evidence of Price: [Link to the product page or attach a photo/screenshot of the competitor's current price/advertisement]
December 18, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you for bringing this to our attention through your review. We sincerely apologize for the frustration you’ve experienced and for any impression that your concerns were not taken seriously.
Please know that we are looking into the specifics of your situation right away. A member of our customer service team will reach out to you soon to better understand your experience and work toward a resolution.
Thank you for your patience while we follow up with you directly.
Kind regards,
Z Gallerie Customer Service
Great furniture pieces and outstanding…
Great furniture pieces and outstanding customer support...second to none!! Lyka is exceptional in customer support.
December 18, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share your wonderful feedback on Trustpilot. We are truly delighted to hear that you love your furniture pieces and had a great experience with our customer support team.
It means the world to us that you highlighted the quality of our furniture and the service provided by Lyka and the team. We strive to offer products that bring both comfort and style to your home, and our customer support team is dedicated to being there for you every step of the way. Your kind words about them being "second to none" and "exceptional" are incredibly motivating.
We sincerely appreciate your support and are so glad we could meet your expectations. We look forward to serving you again in the future and hope to continue providing you with outstanding experiences.
Warm regards,
Z Gallerie Customer Service
I received my order with the throws I…
I received my order with the throws I ordered, and they are absolutely beautiful. Thank you so much to Erin C. for her attention and excellent support throughout the entire process. Highly recommend!.
December 15, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear that your throws arrived safely and that you find them absolutely beautiful—it truly means a lot to us.
We’re especially grateful for your kind recognition of Erin C. Providing attentive, thoughtful support is something we value deeply, and it’s always rewarding to know when a team member has made a positive impact. Your compliments will certainly be shared with Erin and our leadership team.
Thank you again for choosing Z Gallerie and for your high recommendation. We sincerely appreciate your trust and look forward to assisting you again in the future, whether for décor inspiration or any support you may need along the way.
Best Regards
Z Gallerie Customer Service
Kat perfume bottle…
I bought a few perfume bottles from Zgallerie, Black Friday sale, and when I received them, every single one of them were broken 😞. I then called the customer service line and got an amazing representative by the name of Quenne M. and when I tell you she took the time out and apologized to me, she sympathized with me, and then rectified the situation, in no time flat, her customer service skills were impeccable. I never ever received any customer service like that. And the way she treated me I forgot I was upset with Zgallerie. I really appreciate Ms. Quenne M. she reassured me that there are still some people who really do care. Thank you again Ms Quenne M.
November 28, 2025
Unprompted review
Reply from Z Gallerie
Dear Jason,
Thank you for taking the time to share such a heartfelt review of your experience with Zgallerie. We were truly concerned to learn that the perfume bottles you purchased during our Black Friday sale arrived broken—this is certainly not the experience we wish for any of our customers, and we sincerely apologize for the disappointment this must have caused.
At the same time, we are deeply grateful that you highlighted the exceptional service provided by Quenne M. The way you described her care—from her genuine apology and empathy to her swift resolution—means a great deal to us. It is incredibly rewarding to know that she was able to not only address the issue efficiently but also restore your confidence in Zgallerie. This is exactly the heart of the service we strive to deliver: thoughtful, person-centered, and solution-driven.
Please know that we have shared your kind words with Quenne M and her team. Employees like her, who truly listen and go above and beyond to care for our customers, are our greatest asset. Your recognition is a wonderful encouragement to her and inspires all of us to continue upholding this standard of service.
Once again, we apologize for the initial inconvenience and thank you for giving us the opportunity to make things right. Feedback like yours is invaluable—it reminds us why genuine customer care matters so much.
We look forward to welcoming you back for a flawless Zgallerie experience in the future. Wishing you many delightful moments ahead.
Best Regards
Z Gallerie Customer Service
I love being a Z Gallerie customer
I love being a Z Gallerie customer. I've always received quality items, and they are reasonably priced. This was the first time I had to deal with customer service for an item, and it was great. They responded promptly and offered a replacement. I didn't have to wait long for the new item.
December 8, 2025
Unprompted review
Reply from Z Gallerie
Dear customer ,
Thank you so much for sharing your experience! We’re delighted to hear that you’ve consistently enjoyed the quality and value of our products, and that your first interaction with our customer service team was a positive one.
Providing prompt and helpful support is something we truly care about, and we’re glad we could quickly resolve your issue and get a replacement to you without delay.
Your feedback is incredibly meaningful to us, as it motivates our team to continue delivering excellent products and service. We truly appreciate your loyalty as a Z Gallerie customer, and we look forward to helping you create more beautiful spaces in your home in the future.
Best Regards，
Z Gallerie Customer Service
Beautiful
Z gallery products are fabulous. The service is professional and prompt. My black velvet nutcracker pillows are gorgeous.
The black deer are beautiful.. I ordered a set. One of them was broken. I sent a picture and they responded professionally, and quickly with a refund. I hope they carry the same one next year. I will buy it again , along with a stunning nutcracker that I did not purchase quickly enough, and it sold out.
Great company . Exceptional products and service.
December 1, 2025
Unprompted review
Reply from Z Gallerie
Dear customer,
Thank you so much for sharing such a thoughtful review. We’re delighted to hear that our pieces have added something special to your home—especially the black velvet nutcracker pillows and the black deer décor. It means a lot to us when customers notice the care and detail that go into our designs.
We’re truly sorry that one of the deer arrived damaged, but we’re glad our team was able to step in quickly and make things right. We always want our customers to feel supported from the moment they place an order to the moment their items arrive, and your feedback lets us know we’re on the right track.
We also appreciate you sharing which items you hope to see again. Insights like yours help guide our buying team as we plan next year’s holiday collection. We’d love to bring those favorites back—and we’d be even happier to welcome you again when they return.
Thank you for choosing Z Gallerie and for taking the time to recognize both our products and our team. We’re grateful for customers like you.
Best Regards,
Z Gallerie Customer Service
Great customer service
The item that arrived broken due to the fact it was very fragile but was quickly replaced and resent to us with the option of having a refund instead. However when the second one arrived it was in perfect condition. The service representative Eren C. did an excellent job following up with us constantly. She wanted to make sure that we were satisfied and everything was in great condition.
November 26, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share your experience with us. We truly appreciate your patience and understanding regarding the initial issue with your fragile item.
We’re so glad to hear that the replacement arrived in perfect condition and that Eren C. provided such excellent and attentive service throughout the process. Our team always strives to ensure our customers are completely satisfied, and it’s wonderful to know Eren made such a positive impact.
We appreciate your trust in Z Gallerie and hope you enjoy your item for years to come. We look forward to serving you again soon!
Warm regards,
Z Gallerie Customer Service
Big Improvements in Customer Service
I purchased the Roberto Headboard from the store in Baton Rouge, LA, but it didn't have the side rails. I tried to contact customer service, but they were nonexistent. I later found out that Z Gallerie went into bankruptcy. Months later, I found out another company purchased Z Gallerie, and I reached out to their customer service department. Eren C. was extremely helpful, she followed up many times and ordered the side rails for me. I am so excited to finally get the complete bed together. The new company that took over Z Gallerie has a top-notch customer service department.
November 25, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share your experience on Trustpilot. We are truly grateful for your kind words and are thrilled to hear that you were able to finally complete your Roberto Headboard with the help of Eren C. and our customer service team.
We sincerely apologize for the initial challenges you faced, especially during the transition period of Z Gallerie’s restructuring. Your patience and perseverance mean a lot to us, and we’re so glad that you reached out again after the company’s acquisition.
Eren C. is an invaluable member of our team, and we’re proud to have her representing our commitment to exceptional service. It’s wonderful to know that her efforts made such a positive impact on your experience.
Thank you again for your trust in us and for acknowledging the hard work of our customer service department. We’re excited to have you as part of the Z Gallerie family and look forward to serving you again in the future.
Warm regards,
Z Gallerie Customer Service
Thank you, Queen!
I had an issue with shipping (not by the fault of ZGallerie) and Queen in the customer service department was truly impressive. Not only was a replacement promptly sent, Queen followed up after shipping to be sure I had received the new item in good condition. This is one of the highest levels of customer service I have seen and I am very happy with Queens service, response, professionalism and ownership. Thank you very much!
November 19, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share this wonderful feedback about your experience with us.
We are truly delighted to hear that Queen provided you with such a positive and memorable service. At Z Gallerie, we always strive to turn a challenging situation into a positive experience, and we are incredibly proud to have team members like Queen who embody this commitment. Your comments about her professionalism, ownership, and especially her proactive follow-up are the highest compliments we could receive.
We have made sure to share your glowing review with Queen and our entire customer service leadership team. Recognition like this is a tremendous source of motivation and pride for us all.
Thank you again for your kind words and for choosing Z Gallerie. We look forward to the pleasure of serving you again in the future.
Warmly,
Z Gallerie Customer Service
Had a great experience and very…
Had a great experience and very attentive customer service from David S. I was interested in obtaining a sample of a bed I am interested in and that color sample was not available. David worked on this issue and was able to have a sample sent out to me!
November 18, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for sharing your wonderful experience with us!
We’re truly grateful that you took the time to let us know. It means a great deal to our team to hear that David was able to assist you and make sure you received the sample you needed.
Your feedback reminds us why we strive to provide attentive, thoughtful service every day, and we’re thrilled that your voice is being heard. If there’s anything else we can help you with as you explore your options, please don’t hesitate to reach out—we’re always here for you.
Thank you again for choosing Z Gallerie!
Best Regards
Z Gallerie Customer Service
The online purchase product was…
The online purchase product was severely damaged when received.
The customer service department refused to respond and when they finally did, they refused to replace or refund the purchase.
This was an expensive purchase and even though I do like the product offerings of the gallery, I would never do business with them again and even 1/10 the price that they are charging.
The customer service is nonexistence. They’re not a trustworthy company and not honest.
There’s a reason why their storage disappeared, and they will disappear online also because of extremely poor ethics and business practices.
November 17, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you for taking the time to leave your feedback. Please accept our sincerest apologies for the significant disappointment and frustration you have experienced with your recent purchase and our customer service. This is not the standard we strive to uphold at Z Gallerie.
We take your comments very seriously. To help us investigate and resolve this specific issue you've encountered, could you please provide us with your order number and the name of the product in question? Our records show a recent order for a Century Table Lamp placed on April 28, 2024 – could you please confirm if this is the order you are referring to?
Your experience is important to us, and we are committed to addressing your concerns. Once we receive this information, we will give this matter our priority attention and work towards a resolution.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your faith in our brand.
Sincerely,
Z Gallerie Customer Service
Miserable experience
I agree with most of these reviews. I ordered a relatively simple product for which I was charged a lot of money and never heard when it was shipping until I called customer service more than 10 days after purchase. Then it took 3 weeks to ship for whatever reason and then the local dispatcher didn’t deliver within the window I repeatedly had to confirm. So I canceled half a day to sit at home and get nothing. Then I was offered $40 for the inconvenience of the whole thing. NOT RNOUGH! I DO NOT recommend this company.
November 6, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Please accept our deepest and most sincere apologies for the extremely frustrating experience you have had with your Timber End Table order.
We ‘d like to address your concerns about the shipping time. For larger items like the Timber End Table, we utilize LTL (Less-than-Truckload) shipping. This method is chosen specifically to ensure greater safety for your furniture and to offer cost-efficiency, which we pass on to our customers. However, an drawback is that LTL shipping is not as fast as standard parcel carriers as the shipments are consolidated to fill a truckload. We clearly failed to set the right expectations and keep you informed throughout this process, and for that, we are truly sorry. We also sincerely apologize for the failure of the local dispatcher to arrive within the confirmed window, which is the most critical part of the service and where we let you down the most.
Please be assured that your case has been immediately escalated. Both our Customer Service team and a dedicated member of our Escalations team are now involved and prioritizing your situation.
A member of our team will be reaching out to you to present a fair resolution that we hope will demonstrate how seriously we take this matter and our commitment to making things right for you.
Thank you for your patience during the process.
Sincerely,
Z Gallerie Customer Service
I love Z Gallerie. It was my very first time trying their products and they did not disappoint. Their products are elegant and top quality! I absolutely love everything I purchased
Eren C. my customer service agent stayed on top of everything and she is patient and kind even when I got anxious. She stayed in touch with my while she monitored my products shipping and arrival time.
October 15, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for your kind words and for taking the time to share your experience with us! We’re truly delighted to hear that your first Z Gallerie purchase met your expectations and that you love everything you ordered.
Our team takes great pride in curating elegant, high-quality pieces that bring style and sophistication into your home, and it means a lot to know that you’ve enjoyed them. We’re also thrilled to hear that Eren provided such attentive and caring service—she’ll be so happy to know her efforts made a difference.
We sincerely appreciate your trust and support, and we look forward to welcoming you back for your next shopping experience. Thank you again for choosing Z Gallerie to be part of your home!
Best Regards
Z Gallerie Customer Service
Fantastic customer service
Erin C. and the entire Z Gallerie team were super helpful with an issue I had with a chair I had ordered online. They went above and beyond to fix the issue. What I really appreciated was that I didn't have to follow up and stay on hold for hours(like I have to for pretty much every other company). Eric C. was very professional and proactive with her communication and took care of the issue perfectly. I will definitely shop again!
October 30, 2025
Unprompted review
Reply from Z Gallerie
Dear Syed,
Thank you so much for sharing your wonderful experience!
We’re thrilled to hear that Erin and the Z Gallerie team were able to take care of your chair issue quickly and professionally. It truly makes our day to know that you felt supported throughout the process — especially without the hassle of long hold times or follow-ups.
We’ll be sure to pass along your kind words to Erin and the rest of the team — they’ll be so happy to hear this. We really appreciate your trust in us and can’t wait to have you shop with us again soon!
Best Regards，
Z Gallerie Customer Service
A Maze of Dog Shit
Jesus Christ, I want to rip my hair out dealing with this company. Once you place an order get ready for a collosal headache. If you have to call to resolve a stock issue, a delivery arrangement or need to cancel your order, it is an ordeal. The phone representatives are friendly and polite but they're Filipinos who have no idea how to navigate complex English or handle complicated requests. It's just a crappy call center in Metro Manila full of reps who can't do anything. They can't change or cancel orders. They can only send an email to Texas and that takes 2-3 days.
The resurrection of this once very good name in furniture is a slap in the face to the original company. ZGallerie used to be a pleasure to do business with. Reps and stores were there for you and they knew their system and knew how to handle customers.
What ZGallerie is now is a completely maddening maze of dog shit and spoiled cottage cheese. It's worse than a shit show.
I have spent over an hour on the phone today trying to get an order cancelled.
Also keep in mind that their website is very inaccurate. Just because something says "Ready to Ship" it means absolutely nothing.
October 13, 2025
Unprompted review
Reply from Z Gallerie
Dear customer,
Thank you for bringing this to our attention — and please accept our sincerest apologies for the frustration and inconvenience you have experienced.
We want to help resolve this as quickly as possible. To allow us to look into your situation further, could you please provide your order number or any relevant details? We will escalate this internally and ensure you receive a timely update.
We also want to assure you that your voice is being heard. Feedback like yours is essential as we work to improve our systems and customer support processes.
Again, we are truly sorry for the experience described, and we are committed to making this right for you.
Sincerely,
Z Gallerie Customer Service
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