Update to review (below): Z Gallerie responded to me after I posted the review below and was extremely helpful in arranging a return of the navy blue pillows. Here are my comments to them: It... See more
Company replied
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Review summary
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Reviews shaping this summary
I pre-ordered an item, it wasnt shipped at the promised time, I decided to cancel my order because I found something else. I have been calling and emailing this company for days and since the order... See more
Company replied
The item that arrived broken due to the fact it was very fragile but was quickly replaced and resent to us with the option of having a refund instead. However when the second one arrived it was in per... See more
Company replied
Z Gallerie has excellent customer service! Hazel and Josh have both been amazing! ...and not to mention their white glove delivery service-- amazing! They delivered my furniture, two weeks earlier t... See more
Company details
Written by the company
Anything but ordinary. Step into our world of inspiration, get lost in the details and turn your home into a work of art.
Contact info
139th Street 1855, 90249, Gardena, United States
- 424-999-4626
- yourvoice@zgallerie.com
- www.zgallerie.com
4.0
Great
467 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The response to my was adecuate
The response to my was adecuate, AND with great manners
May 8, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share your experience with us — we truly appreciate your kind words!
At Z Gallerie, we are committed to not only resolving issues promptly, but also doing so with the utmost care and respect. It means a lot to hear that our team’s response was not only adequate, but also delivered with great manners. Feedback like yours encourages us to continue striving for exceptional service in every interaction.
If there’s anything else we can do for you, now or in the future, please don’t hesitate to reach out. We’re always here to help, and we’re grateful to have you as part of the Z Gallerie community.
Wishing you all the best,
Z Gallerie Customer Service
The best Vase!!
Yes, very professional and prompt with addressing my issues and concerns. Not only was the customer service representative reaching out to me every day, they also reached out the day my vase was delivered to ensure that I wanted my item. I would order from them again
May 10, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for your kind words and thoughtful review! We’re truly grateful for your recognition and delighted to hear that our service met your expectations. Ensuring you feel supported and informed throughout your experience is something we truly care about, so it means a lot to know our efforts made a difference.
We’re so pleased that your vase arrived safely and that you’re happy with your purchase. It was our pleasure to assist you, and we would be absolutely thrilled to welcome you back again in the future.
With sincere thanks,
Z Gallerie Customer Service
New Shopping Experience
This was my first experience shopping at Z Gallerie.Unfortunately an item purchased was damaged during shipment and had to be replaced. Customer service was helpful throughout the process in resolving the problem.
April 28, 2025
Unprompted review
Reply from Z Gallerie
Dear Lora,
Thank you so much for taking the time to share your experience with us . While we're truly sorry to hear that your first order with Z Gallerie arrived damaged, we're very glad we could assist in resolving the issue quickly.
Your kind words about our customer service team mean a great deal to us—we're always here to help and committed to making things right. We hope your replacement item is exactly what you hoped for and brings beauty and comfort to your space.
We truly appreciate your patience and understanding, and we look forward to welcoming you back for a smoother and even more enjoyable shopping experience in the future.
Warm regards,
Z Gallerie Customer Service
Looked for several years for the…
Looked for several years for the perfect coffee table and the Sequoia coffee table more than exceeded my expectation. It is an exceptional statement piece! The shipping was delayed however customer service representatives kept me updated every couple of days and were very friendly and easy to work with.
April 18, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to leave such a wonderful review! We’re absolutely thrilled to hear that the Sequoia coffee table exceeded your expectations and is serving as a statement piece in your home. We truly believe in the beauty and quality of our products, and it’s always gratifying to know they are making a positive impact on our customers’ lives.
We also appreciate your understanding regarding the shipping delay. We always strive to provide the best service possible, and it’s great to hear that our customer service team kept you informed and was able to assist you throughout the process. It’s feedback like yours that inspires us to continue improving and delivering a seamless experience for all of our valued customers.
At Z Gallerie，we aim not only to provide exceptional furniture but also to contribute to creating spaces that bring joy, comfort, and happiness. We are so grateful that our products have been able to enhance your home, and we truly hope that they continue to bring warmth and enjoyment for years to come.
Thank you again for your kind words and your trust in us. We look forward to serving you again in the future and helping you find more pieces that make your home even more special.
Warmest regards,
Z Gallerie Customer Service
I love me some Zgallerie!!
I love zgallerie and have been ordering from them for years. I have a lot of zgallerie items in my home! I love their nice selection and their great sales. I have always had excellent customer service whenever I call and no issues with returns. If items are damaged in shipping they send out a replacement right away.I have had nothing but excellent experiences with zgallerie.
March 24, 2025
Unprompted review
Reply from Z Gallerie
Dear Candice，
Thank you so much for taking the time to share such a wonderful review.
We are truly honored to have been a part of your home over the years, and hearing about your continued trust and support means more to us than words can express.
At Z Gallerie, we are passionate about providing a beautiful selection, great value, and a service experience that makes every interaction a pleasure. Knowing that we have been able to meet your expectations time and time again fills us with gratitude and inspires us to keep striving for even better.
Thank you for being such a valued member of the Z Gallerie family. We can’t wait to continue bringing you more pieces you’ll love for many years to come!
With heartfelt thanks,
Z Gallerie Customer Service
Perfect Gift for all occasions!
I was looking for the perfect gift for a friend turning 50! I wanted something different but useful. Found the perfect set of glasses. They were heavy and of great quality. The set of 4 was not overwhelming expensive and they were delivered on time and packed so nothing was broken.
I will always search first at Z gallerie when searching for the ideal gift for birthdays or weddings.
April 2, 2025
Unprompted review
Reply from Z Gallerie
Dear Jan，
Thank you from the bottom of our hearts for taking the time to share such a kind and thoughtful review here. Feedback like yours is incredibly meaningful to us — not only does it uplift our team, but it also reminds us why we do what we do every day. Your words are a true encouragement, and they mean everything to us.
We’re especially touched to know that you thought of our brand when you needed a gift for a special occasion. Moments like these are deeply personal, and it’s a genuine honor to have played even a small part in making it memorable. Knowing that our products were chosen to represent care, thoughtfulness, and beauty is the highest compliment we could receive.
Our mission has always been to create more than just beautiful objects — we aim to offer pieces that bring joy, inspire emotion, and add a touch of artistry to everyday life. We hope your experience with us reflects that, and that our designs continue to bring warmth and inspiration into your space.
We would be absolutely delighted to serve you again in the future. Please don’t hesitate to reach out if there’s ever anything we can do for you — whether it’s helping with a future purchase or simply sharing a little creative inspiration.
Thank you once again for your trust and support. We’re truly grateful to have you as part of our community.
Warmest regards,
Z Gallerie customer service
Beware of return policy! VERY EXPENSIVE
Beware of return policy. I paid for shipping both ways but ZGallerie has the customer find their own return shipping. UPS ground was $57 for two pillows. Product quality was great but colors didn't match. I asked for help with shipping and they put me off for weeks. I eventually had to return the items on my own and it was a massive waste of money. THEN they offered to send me a return label but it was too late.
April 22, 2025
Unprompted review
Reply from Z Gallerie
Dear Beth,
Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience caused. We deeply regret that your experience did not meet your expectations, especially regarding the return process. We understand that the shipping cost you incurred was quite high, and we acknowledge the frustration this has caused.
Regarding the delay in providing the return label, we sincerely apologize. Our customer service team escalated the issue, and by the time we were able to offer the return label, you had already returned the item at your own expense. We realize this has added unnecessary inconvenience to the process, and for that, we are truly sorry.
As outlined in our after-sales policy, returns for personal reasons typically require customers to handle the return shipping themselves. This information is also available on our website. However, we understand that in certain situations, like yours, the return shipping costs can be unexpectedly high. We sincerely apologize that our customer service team did not immediately recognize the difficulty you were facing and provide a more flexible solution.
We are committed to continually improving our service, and your feedback has been invaluable in highlighting areas where we can do better. We will ensure that future returns are handled with more empathy and care.
Thank you for bringing this to our attention, and we sincerely appreciate your understanding. If there is anything further we can assist with, please don't hesitate to reach out.
Warm regards,
Z Gallerie customer service
Excellent service
Patrick was excellent in his service, very kind, and resolved everything very quickly.
Thanks.
April 3, 2025
Unprompted review
Reply from Z Gallerie
Dear Neici,
Thank you so much for taking the time to leave us such a thoughtful and uplifting review. We’re truly grateful for your kind words.
We’re especially touched by your kind feedback about our customer service team. It’s always our goal to provide not only beautiful products, but also warm, reliable, and thoughtful support throughout your shopping experience. Your recognition is deeply appreciated by the entire team—it motivates us to keep doing our very best for customers like you.
We’re so glad we had the opportunity to serve you and sincerely hope we’ll have more chances to do so in the future. If there’s ever anything you need, or if we can be of help again , please don’t hesitate to reach out.
Wishing you continued joy, comfort, and beauty in your home—and all the best in everything you do.
Warmest regards,
Z Gallerie Customer Service
Awesome products and customer service
I've been a Zgallerie shopper for about 10 years now. I was so happy to hear about the Z VIP Rewards program. I had a few questions and the customer service team help me understand the program. Liesel originally assisted and Nica followed up to make sure all was well. Both have awesome customer service skills. I'm loving all my Zgallerie home decor.
March 28, 2025
Unprompted review
Reply from Z Gallerie
Dear Forlisa，
Thank you so much for taking the time to leave us such a thoughtful review here. Your kind words truly mean the world to us, and they serve as an incredible source of motivation for our team. Knowing that you’ve been a loyal customer for over 10 years is not only an honor but also a deeply touching reminder of the trust you’ve placed in us over the years.
We are absolutely thrilled to have customers like you, and your continued support inspires us to constantly improve our products and services. Rest assured, we will continue striving to exceed your expectations and deliver the quality you’ve come to expect from us.
We are also very grateful for your recognition of our customer service team. We will be sure to share your feedback with them, and your words will undoubtedly serve as a great example for our entire team to continue offering exceptional service.
Wishing you all the best in everything, and we’re already looking forward to the next opportunity to serve you.
Warmest regards,
Z Gallerie Customer Service
Great experience
I absolutely love my Alexandria Mosaic Coffee/End Tables.I also had a wonderful experience with customer service, who were quick to respond to my emails. Thank you!
April 15, 2025
Unprompted review
Reply from Z Gallerie
Dear Isha
Thank you so much for taking the time to leave us such a thoughtful and uplifting review. We’re truly grateful for your kind words and are so pleased to know that the item you ordered has brought a sense of beauty and enjoyment into your home. Knowing that our products can play a small part in creating a more inspiring and comforting living space means the world to us.
We’re especially touched by your kind feedback about our customer service team. It’s always our goal to provide not only beautiful products, but also warm, reliable, and thoughtful support throughout your shopping experience. Your recognition is deeply appreciated by the entire team—it motivates us to keep doing our very best for customers like you.
We’re so glad we had the opportunity to serve you and sincerely hope we’ll have more chances to do so in the future. If there’s ever anything you need, or if we can be of help again , please don’t hesitate to reach out.
Wishing you continued joy, comfort, and beauty in your home—and all the best in everything you do.
Warmest regards,
Z Gallerie Customer Service
The support at Z Gallery was truly…
The support at Z Gallery was truly amazing! They went above and beyond any of my expectations. Mellow and Jason communicated effectively and often as I was trying to replace a piece of glass on a dresser that was five years old. They came thru for me in a huge way!
Thank you!
April 5, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to leave us a wonderful review here！
We truly appreciate your kind words and support — it means a lot to our team. Your feedback motivates us to continue delivering the best possible service and experience for our customers.
If there’s anything we can help with in the future, please don’t hesitate to reach out. We’re always here for you.
Thanks again for being a valued customer!
Warm regards,
Z Gallerie customer service team
Terrible !!!
What a disappointment this company has become! Terrible customer service. I bought all the pieces for my room, and they arrived completely damaged, broken, and the packaging didn't have a label specifying the weight and the delicate nature of the niche jewelry and the dress chest. The shipping company and Zgallerie don't respond.
April 2, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
We sincerely apologize for the inconvenience caused by the damaged nightstand and drawer chest you received. This is certainly not the experience we want our customers to have, nor does it reflect the level of service we are committed to providing.
Upon checking, we noticed that you reached out to us both by phone and email, and we truly appreciate you bringing this matter to our attention. Since receiving your feedback, our team has been actively working to follow up and resolve the issue as quickly as possible.
We’re glad to see that a resolution has already been agreed upon regarding the damaged items, and we appreciate your understanding and cooperation throughout the process.
Please rest assured that the items were in good condition when they left our warehouse. We’re very sorry that the damage occurred during transit. We will be contacting the logistics company to further reinforce our packaging and shipping safety standards, and your feedback has been extremely valuable in helping us improve.
Thank you again for your patience and understanding. If you have any further questions or concerns, please feel free to reach out.
Warm regards,
Z Gallerie customer service team
10/10 experience with Z Gallerie
My experience with Z Gallerie went amazing. Truly I tell you Liezel I, the customer service agent gives you nothing but QUALITY customer service. I purchased the ellipse vase and needed my address updated. She was so attentive with that and answering all my questions and concerns. The vase had some damage to it and I expressed that to Liezel and she was able to send me a replacement. I been wanting this vase for years and not only do I have it in my home now but I felt with this agent, I was talking to a friend! I’m so attached and will miss her lol I still highly recommend Z gallerie and will be purchasing more items in the future. 10/10 experience I love my Vase!! Thank you Z Gallierie and thank you Liezel I 🥲🩵 !
April 1, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for your kind review ! We’re truly grateful that you took the time to share your experience here！
Your thoughtful words mean a great deal to us — not only did you help us know that our customer service efforts made a difference, but your kindness, patience, and cooperation throughout the process were sincerely appreciated.
It’s customers like you who inspire us to keep doing our best every day. Thank you once again for your support and for being such a valued part of our community.
If there’s anything we can assist with, we’re always here for you.
Warmest regards,
Z Gallerie customer service team
I purchased the Aspar Sconce in the…
I purchased the Aspar Sconce in the larger size but recieved the smaller one. Upon trying to return I was given the absolute hardest time. I sent photos measuring the length, and they continued to say it was the accurate size even though the measuring tape showed otherwise. They ultimately did not let me return the item. I would think twice before purchasing from zgallerie. I definitely won’t be again.
February 24, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
We are truly sorry for the inconvenience this has caused you. Please accept our sincere apologies—we never want our customers to experience any issues with their orders, and we deeply appreciate your patience while we work to resolve this for you.
To assist you in the best way possible, we’d like to confirm the exact measurements of the sconces you received. Could you please place the sconces in an upright position and measure from the very top to the very bottom? We kindly ask that you avoid measuring them while lying flat, as this may lead to inaccurate results.
If possible, we’d greatly appreciate it if you could send us a photo of the measurement. Once we have this information, we will promptly provide a fair and appropriate solution.
Again, we sincerely apologize for any trouble this has caused, and we truly appreciate your time and cooperation. Please let us know if there’s anything else we can do to assist you.
Best regards,
Z Gallerie
Paid for white glove delivery instead…
Paid for white glove delivery instead it was delivered in box left on porch no assembly nothing called to complain said someone would get back to me. This used to be one of my favorite stores never will I shop there again.
February 21, 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you’ve experienced. At Z Gallerie, we deeply value our customers’ trust and strive to deliver exceptional service at every step.
To ensure we address your concerns thoroughly, we kindly ask you to provide additional details, such as your order number and any relevant information about your purchase. Unfortunately, we’re currently unable to locate your specific order in our system, which limits our ability to investigate promptly.
Please feel free to contact us at any time and we’ll prioritize resolving this matter for you. Your feedback is invaluable in helping us improve, and we appreciate your willingness to bring this to our attention.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand and service.
Sincerely,
Z Gallerie Customer Service
Currently undergoing hostage negotiations…
Currently undergoing hostage negotiations with Z Gallerie over the second half of our order after some back and forth on delivery of a coffee table we ordered, we have confirmed proof of life with the shipping company. However, apparently, they state that they attempted delivery and we were not home. We have confirmed that they attempted delivery outside the delivery window provided to us, got the day correct but showed up earlier than expected. We are now at the point in the negotiations that they either want another $85 to deliver or a 25% restocking fee for a refund. We try not to negotiate with retail terrorists but the Z Gallerie negotiators assure us that they are working on a solution.
We did manage to safely secure the console we ordered; however, it had been tortured during its time with Z Gallerie and the shipper and was damaged. That negotiation effort resulted in a partial refund and I was able to repair the injuries myself instead of paying to have it shipped back.
We have found the customer service to be the only redeeming quality, thus the two stars instead of one. Unfortunately, Z Gallerie has not quiet figured out how to ensure a safe journey of products as they exchange hands and their policies make first time purchases, the only purchases new customers make.
February 3, 2025
Unprompted review
Reply from Z Gallerie
Dear Beedeviled
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you’ve experienced. At ZGallerie, we deeply value our customers’ trust and strive to deliver exceptional service at every step.
To ensure we address your concerns thoroughly, we kindly ask you to provide additional details, such as your order number and any relevant information about your purchase. Unfortunately, we’re currently unable to locate your specific order in our system, which limits our ability to investigate promptly.
Please feel free to contact us at any time and we’ll prioritize resolving this matter for you. Your feedback is invaluable in helping us improve, and we appreciate your willingness to bring this to our attention.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand and service.
Sincerely,
Z Gallerie Customer Service
Z Gallerie has gone downhill
Z Gallerie has gone downhill. It’s so disappointing. I loved z Gallerie. I was in there so often the employees knew me. So disappointed since it’s all online. Not much new merchandise ever becomes available. 2/5 of my recent order arrived damaged. You can’t talk to anyone who can really do anything. Also recently ordered lamps and one came damaged. They didn’t replace it like they said they would. So sad because my house is nearly entirely decorated in Z. Miss the stores.
November 29, 2024
Unprompted review
Reply from Z Gallerie
Dear Rachel，
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you’ve experienced. At ZGallerie, we deeply value our customers’ trust and strive to deliver exceptional service at every step.
To ensure we address your concerns thoroughly, we kindly ask you to provide additional details, such as your order number and any relevant information about your purchase. Unfortunately, we’re currently unable to locate your specific order in our system, which limits our ability to investigate promptly.
Please feel free to contact us at any time and we’ll prioritize resolving this matter for you. Your feedback is invaluable in helping us improve, and we appreciate your willingness to bring this to our attention.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand and service.
Sincerely,
Z Gallerie Customer Service
A bit disappointing…
I purchased two abstract art pictures. Both were packaged completely different. One was fine, the other was damaged due to shipping. The frame was damaged. I called Z and they would not return nor replace the picture. They gave me a disappointing low resolution discount. Note, the damage was on no part my fault.
November 22, 2024
Unprompted review
Reply from Z Gallerie
Dear Cheryl Eckart，
Thank you for sharing your feedback with us, and we’re truly sorry to hear about the issue you’ve encountered with your abstract art pictures. We completely understand how frustrating it must be to receive a damaged item, especially when the damage occurred during shipping .
We have reviewed your order and understand your disappointment with the partial refund which has been processed. We deeply apologize that we didn't meet your expectations in this case, and we truly appreciate your patience and understanding.
We will make sure to pass your concerns regarding packaging and shipping along to our team to prevent future issues. In the meantime, if there's anything further we can do to assist or help resolve this, please don’t hesitate to reach out. Your satisfaction is incredibly important to us
Best regards,
Z Gallerie customer service
Customer for many years in disbelief!
I have ordered many items online before the stores closed and after. Ornaments, throws, pillows (so many pillows!), king comforters and shams, a stunning 4’x4’ canvas, vases, Halloween skulls that were fragile glass, the list goes on.. I’ve only ever received 1 damaged item, and reached out to customer service, sent pictures, and they reimbursed me. Everything else I received was perfect condition, and the longest I’ve ever waited for anything was 3 months for my canvas, which was packed really well. I LOVE Z Gallérie! I’m not crazy about all the styles, but they have a lot that meet me sense of style when it comes to home decor. For years I’ve ordered with them. I’m shocked at all the negative reviews, and I can’t help but wonder if some are just angry in life? I mean, really..! It’s not amazon, guys, it will take longer to arrive. Trust the process!
January 28, 2025
Unprompted review
Reply from Z Gallerie
Dear Jamie Augustyn，
Thank you so much for taking the time to share such kind and thoughtful words! At Z Gallerie, we are incredibly grateful for loyal customers like you who not only appreciate our collections but also champion the care and passion we pour into every product.
Reading about your positive experiences—from the beautifully packed canvas (we know the wait was long, but we’re thrilled it was worth it!) to the seamless resolution of the one damaged item—means the world to our team. Your loyalty over the years and your trust in our process inspire us daily to keep striving for excellence in both quality and service.
We’re especially touched by your gracious understanding of the effort behind each delivery and your unwavering support. Stories like yours remind us why we do what we do, and they fuel our passion to continue creating pieces that resonate with unique styles like yours.
Thank you again for being such a wonderful advocate and for letting us be part of your home’s story. We can’t wait to bring you even more stunning decor in the future!
Best regards,
Z Gallerie Customer Service
Sharing My Shopping Experience
My experience with the Z Gallerie has been excellent. I called to request a price adjustment for items I purchased a few days earlier, as the prices had dropped shortly after my purchase. They approved the price adjustment, and I am also very pleased with the quality of the merchandise.
January 29, 2025
Unprompted review
Reply from Z Gallerie
Dear Terica Prodhumme，
Thank you so much for sharing your wonderful experience with us—your feedback truly made our day! At Z Gallerie, we’re thrilled to hear that our team could swiftly assist with your price adjustment request and that you’re delighted with the quality of your purchases. Moments like these remind us why we’re passionate about delivering both exceptional products and service that puts our customers first.
Your kindness in acknowledging our efforts means the world to us. We pride ourselves on fairness and transparency, and we’re so glad this resonated with you. Knowing that loyal supporters like you trust us to make things right (and love our merchandise!) is the greatest motivation to keep raising the bar.
Thank you again for taking the time to spread positivity and for letting us be part of your decor journey. We can’t wait to continue inspiring your space with beautiful pieces for years to come!
Best regards,
Z Gallerie Customer Service
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