This is a large company that deceives customers by promising gifts that they simply don't deliver and then blames the companies they work with, even though the contract is with them. I do not recommen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I switched from KPN to Ziggo/Vodafone after receiving a 'good' deal via a phonecall. Everything was fine, but then after creating an account to login to 'my ziggo' the customer code, e-mail a... See more
Company replied
Network performance has completely died over the past +/- 2 weeks, dropping from an already mediocre 100/30 Mbps (good speed for 2006) to a horrifying 0.4-4 Mbps download and 0.3 Mbps upload. It fee... See more
Company replied
We have experienced issues due to their behalf and they refuse to prioritise us. Their customer service is also very rude and brutal. We have been clients for 17 years and yet there’s no loyalty on th... See more
Company replied
Company details
Information provided by various external sources
Ziggo is een innovatieve en betrouwbare leverancier van (digitale) televisie en radio, internet en telefonie via de kabel.
Contact info
Netherlands
- www.ziggo.nl
1.4
Bad
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
stay away
In short, stay away. I have cancelled my subscription two and a half months ago. They confirmed by an email that they received my wish to cancel and said that they will contact me within 10 days with details about what to do. That never happened, but they keep sending me the bills, eventhough I am not even registered on that address anymore. Cheap thiefs. Should I also mention that their app does not work, online customer account is not available most of the time? Again, stay away, there are much better services out there.
May 1, 2024
Unprompted review
Reply from Ziggo
Hello Balazs, it`s disappointing that you have had this negative aftertaste after leaving us. For departing customers, we also want you to look back with a good feeling about your time with us and the use of our services.
There may have been some confusion about the way we bill the subscriptions. Your subscription will continue to be billed until the end date of your contract. We do this because the invoicing is linked to the activation of your services. This means you could receive an invoice for a period when you are no longer a customer with us. Of course you don`t pay to much because of this. Any excess subscription costs charged will always be corrected on the final invoice. If you have additional questions about this, don't hesitate and start a chat via www.ziggo.nl/chat
If needed, please contact us by chat if you have any questions about this.
A scam.
A scam.
Their abonnement was sold to me linked with the promise of the fiber speed but I discovered that fiber WAS NOT even available in my apartment and wouldn't be before a while. I am now paying for a service I am not receiving. I contacted the company several time and I have not been helped. Ziggo is a joke and a literally scam.
April 29, 2024
Unprompted review
Reply from Ziggo
Hi Anna, I am sorry to read you see us as a scam due to the missing fiber and you not getting the proper help when contacting us.
I am wondering what went wrong. Because fiber speed: the Ziggo network gives a good speed and can compete with the fiber speeds when downloading. I expect this coax connection to be in your home and no need to wait for this fiber connection.
If you still need help or want some information. We want to give you the help you need and also review the moments you have contacted us. Please contact us on Facebook Messenger, Instagram or X(Twitter) DM to @ZiggoWebcare and include the link to your Trustpilot review.
I have cancelled my contract three…
I have cancelled my contract three times since January and every time a Ziggo employee has told me that they cancel my contract. None of this ever happens and Ziggo keeps sending me bills. There seems to be no way of cancelling a contract with them. It's now April and I keep getting bills. Stay away and never sign up with them.
April 5, 2024
Unprompted review
Reply from Ziggo
Hi Sami, that is not a great thing that you have cancelled the contract 3 times and still the invoices keep coming.
To check if something went wrong: did you receive a confirmation of the cancellation by e-mail stating the date of the order? If so, a new invoice sometimes is created when the date of the cancellation is around or just after the invoice date.
The subscription costs that are charged up front will be corrected en refunded.
They are calling me every week to make…
They are calling me every week to make a contract with me, even if I told them that I am not interested
April 23, 2024
Unprompted review
Reply from Ziggo
Thank you for your review.
We sometimes call people with great promotions and offers. But this should certainly not be the case every week. That`s not our intention.
Do you no longer want to be called by one of our salespeople? Then you can also easily unsubscribe via: https://www.ziggo.nl/customerservice/subscription/data-wachtigen/recht-van-verzet-geen-klant.
Customer harassments
Customer harassments, keep calling while I have been stop using the service for 2 years.
April 22, 2024
Unprompted review
Reply from Ziggo
I`m to read that you see our promotions as harassment. That was never our intention.
If you no longer wish to be contacted by us with our promotions and offers, please complete the form on: https://www.ziggo.nl/klantenservice/abonnement/gegevens-wijzigen/recht-van-verzet-geen-klant
We will then unsubscribe you from all our communications.
Moving my account to new address nightmare
Trying to move my Business account for internet and TV connection to a new address and Ziggo is making mistake after mistake and 1,5 weeks later still no internet. Ziggo refuses to send a technican before the weekend so this will add another 3 days. Totally unacceptable. Avoid Avoid Avoid.
April 19, 2024
Unprompted review
Reply from Ziggo
Hello Harm, thank you for your review. What a shame to read that something went wrong with the administrative conversion of your subscription.
If the subscription hasn`t yet been administratively converted, our colleagues can`t schedule a technician because your subscription isn`t yet at the new address. The work order will then be created at your old address and that isn`t the intention.
I hope this situation has now been resolved for you. If you have any additional questions about this or could use help, please contact our business helpdesk via: www.ziggo.nl/zakelijk/contact
Criminally incompetent, definitely to be avoided
The only ISP that refuses to fix the cabling in your house, because ‘its not their job’. We had two different technicians sent for the exact same issue, cs told us they will fix it but when they arrive they say ‘its not their job’. Literally every other ISP in the country does these basic things during the installation.
When calling CS we were hung up on multiple times across various departments, including when we were cancelling. Just avoid them, criminally incompetent, they are also known to have very frequent outages that go on for days.
Edit: I see they responded to my review, which is more attention I have received from them during my painful 1 week experience being their client :D
They claim you need to arrange for a 'specific type of technician' but thats bs, both the technicians said 'this is not their job', for the second one I SPECIFICALLY arranged a visit for my issue. When I called them online, I had to explain to them that Ethernet is not 'electicity related' since they were refusing to even send someone over because 'electricity is not their job'
I switched to KPN and the technician fixed everything in 10 minutes, free of charge :)
April 17, 2024
Unprompted review
Reply from Ziggo
Hi Teodor, that's not great indeed that you've had 2 different technicians who refuse to fix the cables in your house. It can depend on what type of technician order that was planned during the contact with the customer service. You can find all details about our possible technicians here: https://www.ziggo.nl/klantenservice/monteur/
I am sorry to hear that your idea of Ziggo is this bad. At the start as a new customer is that's not something to be proud of. If there is still anything that needs to be settled, let us fix it! Please contact us on X/Twitter with a DM to @ZiggoWebcare or use Facebook Messenger/Instagram. Include the link of this Trustpilot review in your message so we can help you.
Bad signal and zero customer service
Bad signal and zero customer service. What a nightmare company to deal with:(
April 16, 2024
Unprompted review
Reply from Ziggo
Hi Sarah, a bad signal an no service was given at all? That sounds terrible and sorry for your experience.
Is this signal issue still going on? Or do you want to give feedback on the earlier contact? We want to to provide you the proper service you are asking and searching for. Please contact us on X/Twitter, Instagram or Facebook Messenger and provide us in your message the link to your Trustpilot review. We are there to assist you!
THis is not optical, even if they say it is!
When you make the contract, it is clearly stated that this is optical internet! IT IS NOT! You get an old coax connection!
Deceptive marketing and BS service!
April 14, 2024
Unprompted review
Reply from Ziggo
Thank you for your review. I understand from your review that you have some confusion about our network.
We do use optical internet (fiber). Fibercables runs from our data centers to the street corners, which is ideal for bridging large distances and sending a lot of data. From the streetcorners to your home we use the proven and reliable technology crom our special coax.
Thanks to increasingly smarter software, we can achieve even higher speeds in the future. We have already successfully tested download speeds of 10 Gbit/s.
If you have any questions about our network, please visit: https://www.ziggo.nl/glasvezel or contact us at www.ziggo.nl/contact. We are happy to tell you how our network works.
I'm not even started my Ziggo Internet…
I'm not even started my Ziggo Internet connection and I am facing a huge chain of disappointments.
1. The connection has been offered via third party company Ziggo co-operates with (Quick Net Solutions). They have promised that my 3 year long contract can be cancelled anytime after the first year without any penalty. Later I discovered this was a plain lie made up by the operator who probably gets paid commission for the sale.
2. When I called just 3 day after, long before they shipped any modem or provided any service and wanted to cancel that contract, another operator said this is not possible. Then I asked abut the "14 day bedenkt periode" that suppose to be mandatory by law, he discussed this with the manager and told me this is not possible for the business customers and applies for the private customers only. I'm not sure about this is true but a lawyer told me it is another lie as the 14 day bedenkt periode applies for everyone.
3. Modem arrived. Nice box, nice modem - without adapter. So I called again asking for the adapter. A friendly operator said this is not a problem and he will ship one right away today and I should get it tomorrow.
4. Tomorrow is here. The operator calls, that actually he cannot ship an adapter at all. Only a technician or a complete new modem so I need to pack the other new modem and ship it back. Seriously ??
5. I am calling them again, apologizing that my Dutch is still not good and kindly asking to speak in English. Until now, everyone immediately switched to English or at least tried to - but this lady, she plainly refused. And yes, I know we are in The Netherlands, but hanging up a phone call on a business customer is across the line.
The result is this - Yes, I will need to stay with this miserable company for 3 year, but taking in account such a long chain of lies, problems and mistakes I feel so cheated by Ziggo, that the second my contract is over, I'm out.
Ziggo you are a terrible company, I truly don't understand how can you still be in business.
April 12, 2024
Unprompted review
Reply from Ziggo
Hello Robert, thank you for taking the time to write this review. What a shame to read that you have this negative impression about our services after a miscommunication occurred somewhere during contact with an external sales partner.
Our business helpdesk indeed has a number of subscriptions without the option to cancel. If you have additional questions about this, please don`t hesitate to contact us.
Have you already received the adapter?
You should certainly not be reluctant to use our services for the next three years. We want you to be our customer with pleasure and a smile. If you could use help with the installation, or have any questions about the subscription, please let us know. Our helpdesk is available every day on: 0800 0620 from 8:00 am to 10:00 pm. Also on weekends.
We are here for you!
Constant spam from fredschoor email address
Constant spam from fredschoor email address.
April 9, 2024
Unprompted review
Reply from Ziggo
Bedankt voor je review. Niemand zit te wachten op spam, daarom werken we ook elke dag hard aan het voorkomen van spam.
Wil je weten wat wij doen tegen spam en wat je zelf eraan kunt doen? Bekijk alle informatie hierover op:
https://www.ziggo.nl/klantenservice/internet-wifi/veiligheid/spam
Mocht je er niet uitkomen en heb je hulp nodig bij het voorkomen van spam of uitleg willen ontvangen hoe je hiermee om kunt gaan? Neem dan gerust contact met ons op via www.ziggo.nl/contact . We zijn elke dag aanwezig om je hierover te woord te staan :)
A door to door sales man force me to…
A door to door sales man force me to change to Ziggo, it was a scam and make me loose my time, hate the company now.
April 8, 2024
Unprompted review
Reply from Ziggo
Hi Asmodeo, forced to change to Ziggo, that is not a great start at all. I am sorry to hear this and that this way you lost time to contact us. This does not help how you see our company and trust me: this is not how we want this at all.
If there is anything wrong or you need any help, please contact us on X/Twitter DM to @ZiggoWebcare or use Facebook Messenger or Instagram. Include the link to this Trustpilot review and we will assist you properly.
What a rude customer service!!!
What a rude customer service!!!
I call today to receive some information regarding my internet contract transfer and after waiting 5 minutes for the call I receive the rudest reaction.
As soon as the Ziggo employee picks up the phone I ask her: Is it okay if I speak in english? Her reply was: No only in dutch. ( Mind that this was with a perfect english accent) I inform her that I do not speak dutch and she replies with: Well then bye bye its not possible. And closes the phone immediately.
I have never been more offended than that in The Netherlands. If internationals are not welcome to use your services then stop selling those to them and send them is a more internationally friendly phone carrier.
April 8, 2024
Unprompted review
Reply from Ziggo
Hi Viktoria, with a lot of shame I read your review and horrified by this conversation. This is not how we expect our colleagues to behave, this is unheard of. Please accept my apologies and allow us to prove better.
I expect that you have had contact with us again by phone or some other way and was helped perfectly. If not, please let me know on the Mijn Ziggo app, Facebook Messenger, Instagram or X/Twitter DM so we can assist you. If possible, let us know what date + time stamp + your phone number is, so we can investigate this call for feedback.
Orders keep getting cancelled NON STOP AND FOR NO REASON
Had a Ziggo salesman come to my house more than a month ago. Promised they would cancel my service with Odido and that I would not have to worry about a thing. Two weeks go by and nothing was happening. After calls with Ziggo, I found that my Ziggo order - for internet, TV and mobile transfer from Odido - had been cancelled WITHOUT ME BEING WARNED NOR ANY REASON BEING PUT ON MY ZIGGO ORDER. I place another order over the phone - gets cancelled again. Now repeat this last step TWO MORE TIMES, for a TOTAL of 4 ATTEMPTS TO GET ZIGGO SERVICE. Always with no cancellation reason whatsoever given. They claim it could be because I have something to pay to Odido or my contract with Odido has not expired, but none of those are true ! Contract with Odido expired in 2022 and all payments are 100% made. So what sick joke is this Ziggo ????? You want me to try a 5th time ??
April 1, 2024
Unprompted review
Reply from Ziggo
Thank you for your review. I completely understand your surprise and frustration when these orders continue to be canceled. The reason for this must be investigated. It`s possible that a switching service can`t be accepted if the ascription (name, data of birth, etc) doesn`t correspond to that stated by your previous provider.
We would like to resolve and investigate this for you. I hope I can get more information from you for this investigation.
Of course, our online helpdesk is also available every day via www.ziggo.nl/chat.
Excellent speed and efficient service
Called the helpdesk Tuesday spoke to a lovbely and very helpful chap called Mike. We had TV picture problems on bbc1 and bbc2. Just 3 days later on Friday as promised the ziggo engineer arrived and sorted the problem. Totally delighted with the speed and efficiency of the service
March 29, 2024
Unprompted review
Reply from Ziggo
Hello Jill, thank you for taking the time to rate us with 5 stars after this great contact. That is greatly appreciated. I`m very pleased to read that Mike was able to leave this impression with you and that you look back happy on this contact.
Cheap despicable company.
I made the mistake of subscribing for internet with Ziggo a few years back.
It was a pain with day one, terrible customer service that can't even spell an email address.
They refused to account closure claiming it was past the retraction period (because they conveniently backdated the date of the.
I had to patiently wait then end of the contract to stop this masquerade.
6 months after eventually closing the account , I received some unwanted calls from a Ziggo exec who was trying to gather feedback from lost customer. I started to laugh at her company practices on the phone, and she did hang up as she probably felt insulted.
This was 4 years ago.
A few month ago, I received a letter from a debt collector when Ziggo was asking me to fix my account (closed more than 2 years ago) by paying about 1 euro for some unpaid invoice. They were seriously threatening to sue me for one euro missing apparently form years ago. Note this was the first time I even was informed on this.
So I paid them that euro and 32 cents they were so adamant to get.
Now for the last 3 days, young door-to-door people with Ziggo jackets on keep ringing my doorbell and manage to get inside the building to try to get me to sign in with them again. I told them to leave me alone, but a different one come the next day.
I am considering calling the cops for harassment.
Despicable company.
UPDATE - tried to edit the setting
I have never seen an URL with spaces, but I guess they are internet providers they know what they are talking about.
'Je had vast wat anders in gedachten dan 404'
Like other companies, automatically opt in, and make the opt out option as hidden and difficult to use as possible.
The last Rep who came in my complex was asked to go away and still proceeded to follow me back to my door.
March 18, 2024
Unprompted review
Reply from Ziggo
Hello Vincent, thank you for your extensive review. I find it disappointing to read that you have this negative impression about our company.
I completely understand your surprise when you receive a letter about 1 euro. We often don`t initiate a collection process for such small amounts. Presumably this claim fell through our checks and was therefore deposited with the collection agency. I`m sorry for this situation. We will be more careful about this in the future.
If you no longer want to be contacted by our salespeople, please complete the form at: https://www.ziggo.nl/ customer service/subscription/data-wachtigen/recht-van-verzet. With this form you unsubscribe from all our marketing campaigns.
Hopefully this way we can put this situation behind us.
Lazy customer service that will make you mad
The worst company, very corporate with lazy customer service who if they don’t want to help you , just tells you wait and sit tight. At the end they never do anything, just mistreating customers. Change to another provider , they treat you like they are making you a favor.
March 19, 2024
Unprompted review
Reply from Ziggo
Hello Marco, thank you for your review. I`m sorry to read that you have this impression with you that we are a bad company.
I understand from your review that our employee has asked you to be patient with a planned action. We naturally want to process all requests as soon as possible, but some processes take time or can`t be processed immediately. This will be the same with every provider.
If there is anything unclear about this situation, you may alway contact us for additional explanation by our chat at: www.ziggo.nl/chat.
We had a fine with wrong information
As a new customer, We had a technical appointment today. Even though we waited at the door for the technician, no one came. Meanwhile, we received an e-mail stating that we were not at home and the technician could not find us at home, and we were fined 35 euros. The strange part is that the technician reported that he called us 3 times, left a card under the door, and that the door to our house is a green door with 4 windows.
BUT
1-we did not receive any calls from anyone this morning (which is recorded on both sides).
2- No card was left at our door
3- Our door has 2 windows, even no door on the street has 4 windows!
Moreover, this penalty was immediately reflected in our bill.
a big disappointment
March 18, 2024
Unprompted review
Reply from Ziggo
Hello Onru, thank you for your review. I understand that you would`ve liked to have a better first impression now that you have just become a customer with us.
Reading your review, I suspect this whole situation arose from a misunderstanding. Our technician may have accidentally been in front of the wrong house. Our technicians are people too and they can sometimes make a mistake. Sorry for that.
We want to make a new appointment for you for this installation assignment and will be happy to discuss these costs with you.
Download our My Ziggo app and send a Messenger message via the speech bubble in this app. Our (online) helpdesk is available online every day to fully discuss this situation with you.
I`m convinced that we can resolve this on a good way so that you can become a happy client.
Misleading
Misleading. 6 nations rugby shown as live, but clearly wales/italy NOT england / france
I now understand why you MUST have a VPN
March 16, 2024
Unprompted review
Reply from Ziggo
Hello Erik, thank you for your review. I`m sorry to read that you have given us a negative review because a certain sports match was not broadcast. Our colleagues from Ziggo Sport always make a clear overview of all matches broadcast on Ziggo Sport. You can find this overview here: www.ziggosport.nl/programmagids/
Hopefully you enjoy all the other broadcasts besides this single situation.
The worst internet provider in the…
The worst internet provider in the Netherlands.
If your internet is not working then you are in for a treat of the most horrible customer service that you can imagine.
Internet is completely unstable and after 6 months of not fixing it you will start getting invoices for technical support.
Stay away if you can.
March 13, 2024
Unprompted review
Reply from Ziggo
Hey Alda, I am sorry to hear this whole lot on horrible things you face with us. A not working internet connection and even worse contact with our customer service, I can imaging that this is not what you expected and please trust me that we also expect more from our colleagues.
I cannot combine that you still face issues in your connection with the invoices for technical support. These extra costs will be for a visit of a technician, because there are no other extra fees I know of. These costs are only charged when a technician states the issue is not on our part/responsibility.
If you disagree on these costs or the issue is not fixed or want some explanation about this? Please contact us by using the Mijn Ziggo app and include the link to your Trustpilot review. In the Mijn Ziggo app you find Messenger when selecting the 2 text balloons.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.