Ziggo Reviews 

Very disappointing experience with this provider.
After having been a customer for a couple of years, I tried for months to cancel my home internet subscription by visiting the store and contacting customer support (since it become too expenssive). And every time I was promised it would be cancelled the following month. Despite these promises, the contract was never properly terminated ( they say “something went wrong in our system” as excuse ). I eventually stopped using the service and switched providers because I was losing money, yet they are still asking me to pay for a month of service that I did not use. Extremely frustrating process, poor customer support, and a costly experience overall.

Pushy sales tactics and misleading promises disguised as “helpful advice.” I was told I could downshift the contract later, which is not true, and I was not clearly informed that this was a 3-year contract. I would never have agreed under transparent terms and would leave immediately if I could.

Ziggo's door-to-door salespeople are annoying, rude, and aggressive. I just had to literally kick one out of my front door after I declined to switch my provider and he kept insisting in a very pushy way. Whenever I'd try to explain that I was NOT interested, he'd say "What?" in a rude, aggressive way. I ended up telling him to get out and shut the door in his face. Ziggo are NOT welcome here anymore.

Access to domestic servers is fast, but access to overseas servers is far too unstable.
This is fatal for an internet service provider.

Try cancelling within 14 days of an order, which is a consumer right. They take your details and put you on hold for like 30 minutes and if you drop off you can start over. Absolute misery!

I am writing to formally lodge a complaint regarding a recent interaction with one of your customer service representatives.
I contacted Ziggo to cancel my internet subscription due to moving out of my residence. During this call, I was assisted by an employee named Gijs, whose behavior was highly unprofessional and inappropriate.
Throughout the conversation, his tone was rude and dismissive. He appeared displeased with my decision to cancel my contract, mocked my request, and ultimately ended the call abruptly without providing any assistance or completing the cancellation process. This conduct is unacceptable and does not align with the standards of professionalism expected from Ziggo.
As a customer, I expect to be treated with respect, regardless of whether I am continuing or terminating a service. I trust that Ziggo will take this matter seriously, investigate the incident, and take appropriate action to prevent similar occurrences in the future.
I would appreciate confirmation that this complaint has been received and information on how it will be addressed.
Kind regards,

Klantenservice did nothing what we have agreed, if they say call you back nothing happens. Ziggo is blocking other non-aligned news on You Tube, "must follow EU recommendations" (must is only die one day), like RT Balkans. Very stupid and pathetic, as other internet providers are not blocking it.

I called directly to ziggo many times. No solution at all!

Worst service and employees on phone who cut down my phone and does not help!
Don’t use ziggo

I switched back to Ziggo as they had a nice offer for me - 2 year contract, with 1 year 50% off (in addition Disney+ free for a year, let's see how that goes when I try to cancel it later...).
Then I moved to a new address... and the problems started!
First, I had to wait for a whole week for the technician to show up, so an entire week without internet, for which I was already paying.
Then I noticed on the invoices (on my new address) that I am being charged the full amount of the monthly subscription (instead of the 50% discount, which I still have 1/2 a year to go with).
Contacting customer service resulted in them admitting this is a bug in their system... and yet, they continue drawing a higher amount from my bank account every month!
So now I regret my decision of returning to Ziggo...

What a joke of a company, tried calling customer support. When she heard I spoke English she hung up the telephone in my ear...

Internet connection keep on breaking down from time to time, do not recommend these clowns.

Unexpected price increase on my Internet package. Can't stop them from calling me. They are pestering me to ask me to extend my contract or increase the package. Each time I ask them to stop calling me... it makes no difference, and they keep phoning me with their overseas call centre.

When my account is closed, I requested my invoices of my previous year for my tax / claims. Customer care does not respond properly and also denied they cannot provide and no other solution for this. They are very rude in reponding and cut the call.

Normally works like a regular ISP. No issues there. However, at least once a day, my internet goes down for 10-30 minutes at random times of the day not during scheduled maintenance. Doing something important? Ziggo says F You in particular. Finally got home after a long day at work and wanna watch a movie? Ziggo says F you. Wish to call some friends via discord? You can guess what Ziggo says.

Trust going down. Been with Ziggo for a number of years but now feel customer service is going downhill somewhat. Called today (and yesterday) for a long time only to be told what I knew was wrong. Lost the argument to fight as the person didn't get it... I'll save my argument for another day..

Ziggo performs unjustified enrichment and unlawful debiting.
Cheating customers and making money on services that they don’t provide. So, never again and I recommend everyone to AVOID ZIGGO.

In December 2024 I had to make a new Ziggo contract in my old house after I had moved out and the house was on sale, I needed internet to maintain heating system.
Ziggo was by far the only option (as the cables in the house belong to them).
During contract negotiation I asked if I could cancel the contract earlier than 1 year (which is the minimum contract duration at Ziggo). The sales manager confirmed it was possible, but then the discount applied would be gone and I would have to pay more for previous periods (which is ok, I find it fair).
In January 2025 I signed a sales contract for the house and called Ziggo to cancel my contract. Which they declined, because it’s a yearly contract.
End of February 2025 I transferred the ownership of the house to the new owner. He conducted a new contract with Ziggo from March 2025. But Ziggo continued to direct debit me for the whole 2025.
While I couldn’t physically use the internet as I was neither resident nor the owner of the house.
After multiple calls and chat with Ziggo they
1) refused to return money for the service they haven’t actually provided (and I have all the documents from them stating 0mb internet used throughout 2025).
2) blamed me for “not properly managing” my subscription
3) the contract is over 17-12-2025 and they still continue to charge for subscription till 31-01-2026.

In all honesty, I find it difficult to understand how this whole story aligns with Burgerlijk Wetboek and basic consumer rights EU Consumer Rights Directive (2011/83/EU).

Under Dutch Civil Code (Articles 6:74, 6:203 and 6:265 BW), payment can only be charged for services that are actually provided. Since the service was not physically delivered after 20-02-2025, Ziggo had no legal basis to continue charging me, regardless of the contract duration.
I’m now planning to bring this case to the attention of Geschillencommissie.

Cases like that should not exist where internal company procedures and contracts violate law and basic consumer rights.

I took out internet with Ziggo. When i went to move, I cancelled as per my legal agreement.

They did not cancel this - so I called them to ask why they took my payment. No one had cancelled my internet.

Over the next three months they continued to take money out of my account. I called multiple times and was verbally abused by a number of colleagues who made poor excuses.

What makes them even more insidious is they make it near impossible to contact them.

I will be taking them to court next year, as they extract value through people through effectively bullying and stealing.

I would be VERY VERY careful about engaging with them.

I live in a 80 meters apartament in my room is really slow, doorbell has problems with internet connection. The only way to contact them is through a 900 number where you have to pay. On top in the when I log in the app I am able to see my number but nothing else. Before I have KPN and was not problem with internet. I regreat deeply have ziggo.

Dear Ziggo,

This is a public complaint regarding my ongoing internet outage, which started on Sunday, December 7. It’s now been five days, and I still have no connection, no updates, and no resolution.

On Monday, I had a technician appointment confirmed for Thursday, December 11 (10:30-13:30). That same day, Ziggo canceled it, saying the issue was outside my home and would be resolved without a visit. Since then: total silence.

I’ve contacted your support six times in one day, spending over 3 hours. The experience was a complete disaster:
1. 30-minute wait then line cut
2. 15-minute wait then line cut
3. 15 more minutes then line cut again
4. Got someone after another long wait, didn’t speak English, promised a call back in 10 minutes but no one ever called
5. Another long call disconnected mid-conversation
6. Finally reached someone. She had no info other than the same 4-day-old email, couldn’t escalate, only option is to wait blindly for God knows how long. I asked to file a complain, she said the complaint team would call me. Of course, no one did.

I don’t speak Dutch, so I’m forced to blindly navigate your phone menu each time hoping that someone can pick up the phone and redirect me to a relevant department. It’s exhausting, random, and completely ineffective.

As a result, I’ve already signed up with KPN even though they need 11 days to install, at least they give clear information and a date. For now, I’m keeping both services, but Ziggo is on the clock and it’s not looking good.

I work from home. No internet means lost income and regulatory risks. Your service failures have already cost me time, money, and a lot of frustration.

I’m not just complaining to you. I’m sharing this experience publicly so others know what to expect with Ziggo if they ever consider it.

At this point, I expect:
• A real update on when this will be fixed
• A reason why I am having this issue
• An explanation for this level of service
• Compensation for lost service and time

This has gone far beyond inconvenience. It’s complete negligence.

worst provider ever
worst support ever
worst connection ever
worst price ever
waste of money and time.