Failed to cater for dietary needs despite advance notice and agreement
We gave advance notice for the dietary needs of my partner. In my emails with the restaurant, the restaurant supervisor assured us that we could order plain, boiled vegetables for my partner when we arrived.
When we arrived, my partner was served was boiled vegetables seasoned with black pepper. We sent this back to the kitchen.
What came next was a plate of boiled vegetables that were undercooked. The potatoes were tough because they were not fully cooked, not because they were "al dente" (which is what the restaurant supervisor tried to have us believe).
While the correct order was belatedly served, and the supervisor made genuine efforts to rectify the restaurant's shortcomings, we still left the restaurant feeling disappointed with the experience as a whole.
The consommé and turbot dishes I ordered were underwhelming. I was not excited by these dishes. The Croatian red wine that was recommended by the wait staff was good.
There are definitely better places to eat in Zagreb that won't sting your wallet or purse.
I also want to recognise the accommodations that were made, such as moving us to the quieter outdoor seating area to avoid the loud, disruptive group of people at the nearby bar.
People with dietary requirements should not be excluded or disregarded, especially when the calibre of the restaurant implies freshly-made food to order with a high degree of accuracy and care.
(Note, this review was also posted to another popular navigation and transport app/website, but was never published because it allegedly violated policies.)