Zocdoc Reviews 13,944

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,745 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, kindness, and helpfulness, making their visits pleasant and stress-free. The service is consistently described as excellent, with many appreciating the ease and efficiency of the booking process and the overall user experience. People find the website user-friendly and effective for finding and scheduling appointments quickly, often for the same day or week. However, some people were dissatisfied with issues related to appointment accuracy, with instances of bookings not being recorded by the provider's office. There were also concerns raised about the platform's handling of insurance verification and duplicate bookings, which sometimes led to unexpected charges for providers.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Reviewers highlight positive aspects of service. Customers praise the ease of finding specialists, quick... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Booking process

Customers had positive experiences with the booking process, praising its speed and ease. Many reviewers... See more

Website

People report positive experiences with the website. Customers find it easy to navigate and user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It doesn't get any easier than Zocdoc. I always get the doctor I want and can see ALL available time slots..without having to wait on hold interminably. I've used it several times now, and my appoint... See more

Rated 5 out of 5 stars

Easy online scheduling, as it should be the standard in the 21st century. I wanted to schedule an appointment with a specialist, and with the medical facility I usually use, the first availability was... See more

Rated 5 out of 5 stars

It was very positive I have high blood pressure which I've had more issues with the symptoms from treatment than discomfort from High Blood pressure. I typically have major issues with fatigue and c... See more

Rated 5 out of 5 stars

I was pleased to find a comprehensive list of local doctors on Zocdoc. Details, including a picture of the professional, where they were educated, and a bit about their personal style, are much more... See more


Company details

  1. Pharmacy

Information provided by various external sources

Zocdoc is the beginning of a better healthcare experience for millions of patients like you. With Zocdoc, you can find doctors you love and make appointments online, instantly – no more phone calls or long wait times! But simple appointment-booking is just the start. You can also see what other patients are saying with Zocdoc reviews, stay on top of important checkups with our wellness reminders, even fill out medical forms online – just once – and use them for future appointments. And while there are many ways we work to unite modern patients and doctors, Zocdoc has just one mission: to give power to the patient. We believe there’s no better way to deliver the great healthcare experience you deserve.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Rated 5 out of 5 stars

Found specialist the same day

I was able to find the specialist I was looking for on the same day and was able to do so via telemedicine which was very convenient. Very helpful. The doctor was excellent.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

It doesn't get any easier than Zocdoc

It doesn't get any easier than Zocdoc. I always get the doctor I want and can see ALL available time slots..without having to wait on hold interminably. I've used it several times now, and my appointment has always been acknowledged by the doctor's office. It's a no brainer.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great visit

I had a great visit. Everyone was friendly. And my Dr. was right on and helped me understand everything clearly. I am keeping her as my gynecologist.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great place, and I highly recommend Cody Skinner, DMD, and his staff at Dentistry on First! Very informative, and the customer service from the staff was just as good.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Independence returned.

It's tough navigating a complex medical history. The process of finding the right provider on your own can feel exhausting, especially with the endless phone calls, insurance inquiries, accepting new patients or not, long holds, practically bargaining appt availabilities, the shock of next appt availability some time in the next century, and occasionally feeling like you're bothering medical office staff. There is something empowering about being able to SEE your options and choose what works best for you. It gives you back a sense of independence that can feel lost when you are actively seeking help and almost begging for care. I love that ZocDoc gives me the ability to browse providers, READ REVIEWS, check availability, and book an appointment all on one site. Easy Peasy.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

This has been a disaster

This has been a disaster. I booked an appointment online and the provider had to cancel it at the last minute due to an elevator malfunction in his building (I can't climb several flights of stairs to get to his office). This is no one's fault but ZocDoc keeps contacting me about my appointment even though I have repeatedly responded that the appointment had been cancelled. I will never use them again!!!

April 29, 2026
Unprompted review
Zocdoc logo

Reply from Zocdoc

Hi Randie, thank you for reaching out. We’re truly sorry to hear about your experience on our platform. We work hard to ensure a smooth booking process for all our patients, and it’s disappointing to know that things didn’t go as expected after you scheduled your visit. We understand how upsetting it can be to receive notifications for a cancelled appointment. This can happen if the office doesn't cancel the appointment through Zocdoc directly. We apologize for this and assure you this isn't the level of service we aim to provide. We're sorry for the inconvenience.

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