zooplus.de Reviews 

Most useless customer service.
Their product reviews are also dishonest because they actually decide which ones they publish or not.

They had a special offer to try out a new dog food before ordering a bigger quantity. Everything went well, solid faeces etc., so we ordered 12kg. The new food started to cause our dog diarrhoea. I contacted customer service and they replied with something that was probably a copy + paste reply from their templates.

This was the last time ordering from there.
Don't get fooled!

Super overall :many options, fast delivery, good customer experience

Excellent prices - fast delivery - same time as Danish e-shops.

Gern mehr Whimzees-Snacks in Sortiment (vegetarisch)!

So you want 20 euros because some customers buy more items? Are you crazy? That's the worst decision ever, and frankly it's a outrageous way to treat loyal customers. You must find it tiresome with customers. No worries, we can certainly go elsewhere.

Have ordered from Zooplus.de many times and so far there were no problems, shipment to Lithuania was quick and prices were reasonable. However, this time I received a call from the DPD driver that he will not carry the packages to the door of my flat because “they are too heavy”. He told me that if I want them delivered to my door on the second floor that would cost extra EUR 15. I contacted the Customer Service of Zooplus but this was completely useless, they answered that some drivers may choose to carry the packages themselves but they are not required to. This is complete nonsense, it is enough to check the DPD website where they state that they deliver to the door packages up to 31,5 kg without extra charge. The people at Zooplus didn’t even take time to check it or to try to help. Fortunately, I’ve managed to get through to the right person at DPD and those packaged were delivered to my door. But if anything similar happens again, I know I won’t get any help from Zooplus. This is something to take into account when ordering from this company.

Big Jump in Price

I've bought dog food from the zooplus.de site for several years and the service and price has been excellent. My order cost consistently around €126. However, the German site no longer services Ireland and the price on the .ie site has jumped to €163 - an increase of 30%. The UK site does service Ireland and the price from there is about €142. BUT the order still comes from Germany! Whats going on???

I always ordered from this site and now they refuse to ship to Ireland. Instead they charge higher prices on the irish site to steal from us. I am not happy

Zooplus is a really disastrous company. My latest experiences are catastrophic. The latest makes me decide to no longer trust Zooplus and order from this day thru other companies. Zooplus did not respect my request to deliver in Belgium via DHL (and not via GLS which is a dishonest company that does everything not to deliver the parcels or stores it in the neigbouhood...with no respect to privacy).
My DHL package was virtually destroyed, and there were products missing. Zooplus does not answer my request about this ...
  Zooplus after having told me canceled the delivery via GLS delivers anyway. Evidently in my absence and the driver refuses to come back another time or dispose of in a relay point (packages of 30 kg!).
Zooplus has a habit of sending overweighted packages (more than 30 kg !).
Shameful. Zooplus does not answer my many messages and when I have an answer, they pretend not to understand ...
I will ask my bank to cancel the VISA transaction (about 750 EUR). I really advise Zooplus! No respect for customers ...

Good prices and a lot of products.
Good customer-care service.
Often promotion items.
I recommend it to all people with a pet!

Good choice, great prices and quick delivery!

I have done my shopping at zooplus.de for many years. I live in Denmark, but prices her are fare to expensive, so its good to be able to shop online from Germany. Zooplus.de has good prices, a wide selection for both cats and dogs, and have an okay delivery time up to approx. 5 days.

I love this company and the products and prices that are available

We have used a couple of other on-line suppliers for our pet products. In the past five years, we have had rabbits, cats, dogs, and fish. Zooplus has top quality over other providers, such as offering nutritious food without inappropriate fillers or additives, and natural litters (chemical free and biodegradable). They use cartons that reduce waste and shipping costs, and combine products to reduce deliveries. We are thrifty and find the products we choose are slightly less with Zooplus than other on-line providers (we're part of the bonus program). Customer service has needed twice to contact us, and was courteous, prompt, and succinct. The website we find easy to navigate and appreciate that our recent products can easily be 'repurchased' without having to 'look them up' again. Very thought out

Very good quality of goods, wonderful prices, very fast and pleasand delivery company.
Politics of returns is fast and fair.
Strongly recommend!

This opinion is for Zooplus.pl. I leave it here, because the website is not registered on TP...
As a regular customer I must say that I am displeased with the level of customer service they offer. It's hard to contact anybody on the phone and the response to email is after 1-2 days. Product descriptions are incomplete. Once I purchased Animonda cat food thinking it will be meat in gravy, but I received pate instead. My cat does not like pate, so the food was useless to me. I informed zooplus about this and they did give me my money back, which is nice. I also made a suggestion if they could add such infomation to their website and that it would be very helpful to customers knowing about this. After nearly two days they only gave me a standard response that my complaint has been recorded. Couple months after the product description did not change. So I tried again with different flavour from Animonda and got a pate again... I stopped ordering products from Animonda, which is a pity, because they make good products.
They don't rush with order dispatch either. Last time when I ordered I did it on Wednesday and I needed the order with me on Friday, but the order was only dispatched on Friday...
It looks as though with the growing popularity their level of service is dropping, which is s shame, because I always considered you guys my main supplier of goods for my cat...
Another order came in and this time they sent not what I ordered, because the photos of the products do not much the description and they are not bothered to change that...

[Sorry that it is not in German but I speak only English]
I do not rate the product (rabbit cage) here since I still haven’t received it. Anyway Zooplus made very poor choice in the case of carrier company. The package was send in two pieces (what is incomprehensible for me). One was sent by Hermes second one sent by GLS. I waiting for my package for almost two weeks. In case of GLS: package was twice marked as "no recipient in home" what was not true and supplier was lying (I spent two days waiting for package) and then sent to parcelshop. Since the package is heavy (about 15 kg) and the parcelshop is about 2.5 km from my place (in the middle of nowhere), I tried to intervene in GLS. Friday I was informed that package will be resent Monday or Wednesday (Tuesday was a free day). When I called Wednesday asking what happens with my package I was informed that is not possible to resent the package to my place. I called to Zooplus and it was promised that they try to force GLS to resent my package. After half of hour I obtained email that it is impossible and I can easly [sic!] take it from parceshop. In the meantime I was informed by GLS that it is possible to resent package but it has to be ordered by Zooplus. No one take responsibility for they work. Nobody even said sorry. So now I have to go by myself and take 15 kg package by myself! About Hermes package I still don’t know, since package returned twice to warehouse without trial of deliver it. It is quite possible that I will stay with only half of the product since I don’t belive that Hermes will do better than GLS.