zooplus.nl Reviews 

We are regular customers for nearly a year now. We chose Zooplus because we get a great variety of products and a lot of good brands that are not available in local stores.
The option of buying big packages with a discount saves us a lot of money. The bonus point program is definitely nice for regular customers and you can get nice rewards.
The delivery was always fast and reliable. The mailman probably hates us for our 30kg packages, but at least the cats are happy!
Small minus for customer service though. I sent a contact request four weeks ago and still haven't gotten any reaction.

After shopping with Zooplus for over two years, spending over 100 euros per month on the supplies for my two cats and one dog, I was beyond disappointed when I asked to be refunded for a product that causes great harm to one of my cats, Zooplus NL simply said it was a side effect and not their problem. To elaborate on this, I bought three Seresto flea collars, and noticed after a few days, one of my cats was not well. I picked her up to try and comfort her and after stroking her head, was shocked to see there was blood and fluid on my hand. I removed the collar and found three huge open wounds that can be described as burn like in appearance. I then removed the collars off my other pets in fear of the same happening and contacted Zooplus right away with photos of the wounds. This was their response:

"Thank you for your e-mail.

This is stated on the website: In rare cases, reactions may occur at the injection site, such as dermatitis, inflammation, eczema or lesions and is recommended to take off the collar in these cases.

Thank you for your understanding."

Terrible service from a company I once held in high regard.

prima service

When I first ordered by zooplus nl my delivery was under all acceptance. They failed to deliver to an address 3 times. Although I kept giving the right address, zooplus altered my address (cut it in half) to DHL so they could not find the address. And they did it again even after I called zooplus about this problem. And when I called DHL about the right address they could not change it because of regulations, zooplus must do it, not the receiver. And this zooplus failed with 3 times until one driver of DHL actually knew where I drive the package because the driver knew personally where the company lays to which the package was supposed to be delivered. So zooplus did not solve this at all. The only reason the package found its way was because if that DHL driver who knew the destination company's real adress. And this took 2 or 3 weeks of deliverance because of this incompetence. And the boxes was in an unacceptable state too. Completely bashed up and ripped in some parts. Luckily nothing inside was broken. Really bad work zooplus!

Delivering directly to homeadress the second time went better.

My orders are always great well delivered but the delivery time is too long.

Zoo plus is top

Very fast delivery, the order arrived as expected and in a very good state. The free delivery for order above € 35 is a great bonus.

Been using Zooplus for a couple of years now. Products are always delivered in good condition and in a timely manner. Really appreciate the frequent coupon codes and the spaarplan is totally worth it. Super service!

My order was placed on May 18th and after several calls to the service center it was finally shipped on May 21st. Too late.

It was shipped with DHL who failed to follow my written instructions on the door for the driver to leave the order by the door as I was next door. He chose to ignore my instructions meaning that the dog food will not be delivered until May 23rd after 18.00. I ran out of food and had to pay a premium price at the pet store.

Two days wait "in the warehouse" followed by an incompetent delivery service is not on !!!

Super Website , Super Service

I am a customer of zooplus now for years. Usually delivery happens within a day or two. However its now for the second time that i am waiting for days. One time in Germany and now in NL. i ordered Tuesday last week, Thursday the package was finally sent. Looking at the transport data, it is still not in NL ... big shame...

We have a lot of pets ourselves and we foster another bunch so we spend thousands of euros per year, ordering in a monthly basis or even twice a month and it always goes smooth with our orderings from Zooplus, and when it hasn't gone 100% right they have fixed it immediately with compentation.
KEEP UP THE GOOD WORK!!

this is a very good site for anyone whit pets , here you will find so much for your lovely pets,from food to medicine ,from beds to play things, at a very good price,as well as special food for your special pets, I have a diabetic cat and a urinary problem cat, in zooplus I have been able to find food for my cats, and that makes me able to look after my cats moche bater.

Super easy ordering, very fast delivery without any problems each time. Also,very broad variety of products.

I have been a custumer since 4 years and I am so pleased with the products service and delivery time. If I have a question alway rapid respons and this is like a candy shop for animal lovers.
Else-Marie Jonsson

quick delivery, never any problem!