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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the subscription model, citing issues with automatic renewals without notification and difficulty canceling memberships. People also felt that the service offered poor value for money, with many considering it a waste of their time and financial resources. The pricing was frequently criticized, with consumers feeling they paid for a dysfunctional service. Some people were dissatisfied with the website's functionality, describing it as confusing and difficult to navigate, with technical problems and issues with profile management. Conversely, a small portion of people felt that the site was affordable and worth becoming a member, with some even reporting successful offline meetings.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website. While some customers consider it one of the best... See more

User experience

Consumers find the user experience to be ambiguous. While some reviewers report positive outcomes, such as... See more

Subscription

Customers had negative experiences with subscription. Many reviewers expressed frustration with automatic... See more

Value for money

Reviewers express strong dissatisfaction with the value for money, frequently describing their experience as... See more

Price

Clients share negative opinions on price, with many feeling they received nothing for the money they paid,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When I chose the standard subscription I did not know that communicating with any woman I found interesting was limited to just a "like." I had a very unpleasant experience prior with another site w... See more

Rated 1 out of 5 stars

I always get the ugliest and oldest women's photos set to me, these women look like my mother or older, no good choices and I can't change the settings to adjust the ages. This site is a waste of my t... See more

Rated 1 out of 5 stars

After 2 years away from Zoosk, I found the same persons on line that have not even bothered to even update their photos. That's my bad for signing up with Zoosk again. However, I have been unable t... See more


Company details

  1. Dating Service

Written by the company

Zoosk is the online dating platform that makes love happen. Discover advanced security, more personalized matches, interactive virtual dating experiences, plus free online dating tips. Ignite more meaningful connections today.


Contact info

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Site functions.

While I had problems with the site, I followed the instructions to correct the problem. All seems to be fine now.

December 17, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear about your experience with Zoosk. We recommend deleting and reinstalling the app to make sure you're using the latest version available. If the issue persists, please reach out to our customer support team so we can assist you further. Thank you!

Rated 1 out of 5 stars

Horrible site

Horrible site. They don't care about your filters, they push on you face accounts, scammers, bots. Zoosk is a fraud.

December 15, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear this! We have a dedicated team focused on removing fake profiles and ensuring user's safety. If you encounter any fake accounts or receive suspicious messages, please report them to us immediately so we can take immediate action. For more information about search settings, please contact our customer support team, who will be happy to assist you with any questions. Thank you!

Rated 3 out of 5 stars

Subscription and refund?

I terminated my subscription before the renewal date and a charge for renewal was processed on my credit card. I was never fully reimbursed and was informed, it usually takes 5 to 10 business days for a refund. That was my experience.

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Membership is basic scam

Membership is basic, except to pay more for extra visibility & y horrible customer service!!

December 4, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

Thank you for your feedback! Our paid subscriptions include unlimited messages, ensuring no extra charges for this feature. Additional features, such as Boosts and Add Ons, are available separately but are entirely optional. Please reach out to our customer support team again to share your valuable comments so we can continue to improve our features.

Rated 5 out of 5 stars

A Dating App that Works...

Zoosk provides an excellent platform to meet that special person you always dreamed of having in your life. Zoosk provides the platform but the User has to put in the time and effort to make it work...

August 11, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience & the usual BS response!

Terrible experience! Rare to find a woman within 100 miles. Most of them don’t have the courtesy to respond.
In response to their reply. I had parameters set for women within 50 miles, but 99% of what you showed me were much more than that and some over 1000 miles away. I'm sure that this is standard practice when there aren't many nearby regardless of your paramters.

November 9, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear about your experience with Zoosk. To find more singles in your area, please review and adjust your search criteria if needed. For further assistance, feel free to contact our customer support team. Thank you!

Rated 1 out of 5 stars

Zoosk IS compromised as in the first 5…

Zoosk IS compromised as in the first 5 minutes of joining someone stole money off my credit card from this company. DO NOT USE THIS TERRIBLE APP OR SITE

September 14, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

Thank you for informing us. Please review your bank account statement to verify the details of your transactions. If you notice any discrepancies, contact our customer support team with more details via our contact form available on any of our Help pages so we can assist you.

Rated 1 out of 5 stars

Membership is basic

Membership is basic, except to pay more for extra visibility etc.
Many fake profiles. Read other reviews before wasting your money.
Plenty of Fish is the same

November 10, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

Thank you for your feedback! With our paid subscriptions, you can enjoy unlimited messaging at no extra cost. Optional features like Coins and Add-Ons are available for an additional charge. We are committed to your safety and have a dedicated team working to eliminate fake profiles. If you encounter any suspicious accounts, please report them to us immediately.

Rated 2 out of 5 stars

I'm going to be nicer to Zoosk than they were to me

I'm going to be much more kind to Zoosk than what they were to me. Although like most online sites they do have a lot of garbage profiles, however I did meet several actual real people in person. No real connections however they were real people. THERE HORRIFIC PROBLEM HOWEVER, IS THAT THEY ARE TOO QUICK TO LABEL REGULAR PROFILES AS SCAMS!! And then to add insult to injury they go on a public humiliation campaign and spread this lie to everyone else on the site. In my case they eventually corrected it, but by this time the damage had already been done. They are despicable for this. The fact that they target regular people and not real scammers shows that their system is totally flawed. They harass real people while letting the true scammers run free on their site. I'm not sure what constitutes a "scam", my guess would be some vindictive moron on the site upset that you rejected them so they retaliate with a false scam report. Zoosk needs to clean this garbage up, otherwise one day they will do this to the wrong person and they will have to hell pay.

November 11, 2023
Unprompted review
Zoosk logo

Reply from Zoosk

We’re sorry to hear you’re disappointed with our app, but we appreciate your feedback! We’d love to learn more about your frustrations so we can improve our features. Please contact our customer support team to share your valuable comments. Thank you!

Rated 1 out of 5 stars

Do not pay for membership it is a waste…

Do not pay for membership it is a waste of money. I searched free for one year and then decided to pay for membership for 6 months, it is no different, there are very few paid members so therefore any non members you can’t message them and zoosk just automatically send you pics of woman miles away from you.
Do not waste your money.
replying to Zoosk , why should I pay another premium ? that should be included in the membership fee. Also my search criteria is right for me, you just haven’t got enough members on your site.

October 29, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We’re sorry to hear about your experience. One option to improve your interactions is to subscribe to Premium Messaging, which allows all users to reply to your messages, regardless of their subscription status. Additionally, to see more singles near you, we recommend double-checking your search criteria to ensure they match your preferences. If you'd like any help with this, please contact our customer support team. Thank you!

Rated 1 out of 5 stars

Not worth 50p

Trust Pilot needs to do something about the FAKE GOOD REVIEWS on here. It's so obvious they're fake, all written by people who have none or 1 previous review lol. The negative reviews are the only one's worth reading. Zoosk is not worth a 50p subscription. Don't say I didn't warn you. No need for me to repeat WHY - read the bad reviews.

October 25, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

Thank you for taking the time to share your thoughts with us. We’re committed to creating a genuine and enjoyable experience for our users. We understand how important it is for reviews to be trustworthy and accurate, and we continually work with platforms like Trustpilot to ensure a fair and transparent review process. Please feel free to reach out to us directly so we can better address your concerns.

Rated 1 out of 5 stars

Scam

So I paid my subscription and then in less than 24 hours they blocked me from the site said they "noticed inconsistencies" and now I can't log in to cancel the subscription.
They demanded my driver license front and back.. like that doesn't sound like a scam.

If you're a guy you're not entitled to the same safety that they give the women.

I'm disputing the charges with my bank and they advised me to seek out pressing wire fraud charges. Something you might consider too if they rip you off.

October 24, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're genuinely sorry to hear about your experience. Our commitment to maintaining a secure environment for all our users sometimes requires us to take certain measures to ensure the integrity of our platform. We take privacy and security seriously, which is why we may request additional information when inconsistencies are detected. Please be assured that these measures are in place to protect both you and our community. If you have any further concerns or questions, please don't hesitate to reach out to our team. Thank you!

Rated 1 out of 5 stars

Total ripoff filled with grifters and…

Total ripoff filled with grifters and fake accounts. Then after I paid my money in good faith, they kept recharging me for hidden things that I already paid for like being able to text someone your interested in!! Run from this site!! Save your money

October 17, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We’re sorry to hear that the renewal of your subscription was unexpected. Please note that our subscriptions renew automatically unless canceled through the app or our website, depending on your purchase method. Our paid subscriptions offer unlimited messages with no extra charges. We have a dedicated team working to remove fake profiles and prioritize our users' safety. If you come across any fake accounts, please let us know immediately by reporting them. If you need any assistance, feel free to reach out to our customer support team. Thank you!

Rated 1 out of 5 stars

Who *are* these people

I never signed up for this website. Am very concerned.

October 15, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear this. If you did not sign up for Zoosk, it’s possible that another user accidentally created a profile using a typo in their email address, which resulted in your email being linked to the account. Please contact our Customer Support Team via our contact form available on any of our Help pages so we can assist. Thank you!

Rated 5 out of 5 stars

Great experience, but...

I was able to search Nationwide to find someone using Zoosk. Sight was easy to use navigate sand and receive responses. Very reasonable cost. I joined for one week. Quick response from customer service to understand my needs. While Zoosk allows to meet people of cultural ethnic background, Zoosk can't cure or resolve ignorance, partiality, even bigotry.

October 2, 2024
Unprompted review
Rated 1 out of 5 stars

Zoosk is a scam

Zoosk is a scam , they restricting my messages whenever they see a serious conversation leading to serious relationship they will be blocking both party in other not to continue they chat I sent 8 messages non was deliver to the person lastly they delected that person profile completely by hiding it from me can’t see the person again to continue the chat . You cannot even get them to contact on the fake help page the message won’t go . They are wasting peoples time and taking people money they don’t want people to get together so that the subscription can continue forever….. whoever operating the site is a theives

October 6, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

Thank you for sharing your feedback, Kemmy. We’re truly sorry to hear about the frustration and challenges you've experienced with our platform. At Zoosk, our goal is to provide a safe and enjoyable environment for all of our users, so it's concerning to hear that your experience did not meet these expectations. Please contact us directly so that we can investigate this further and assist you.

Rated 1 out of 5 stars

Trash website and the subscription fee…

Trash website and the subscription fee is way too much for a month just to maybe meet someone in your area. Not worth a subscription fee and everything is locked behind a Pay-wall after Sign up. Waste of time use Facebook Dating it's free to use.

These apps and websites money gouging for doing very little work is problematic. 🙄

October 5, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear that your experience with Zoosk didn't meet your expectations. We strive to offer a quality service with features designed to help you connect with potential matches in your area. We're constantly working to improve our platform based on feedback like yours. If you have any suggestions or specific concerns, please don't hesitate to reach out to our customer support team. Thank you!

Rated 1 out of 5 stars

apparently a good site not

apparently a good site not ! Fake profiles/so much spam ! People asking for money

September 15, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear this, Paul. We take such concerns seriously and are consistently working to enhance our platform. If you encounter any fake or suspicious profiles, please report them so that we can investigate and take appropriate action. Thank you!

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