Justmylook Reviews 54

Placed an online order of which the package was placed unattended on my driveway. Apparently this was my authorised safe space… it was not.
The package had a large roll of bubble wrap inside and that was all.

I raised this with customer service and was informed they don’t send out empty parcels…
Well that is indeed how it arrived, but apparently as it was a safe space to be left unattended then they will not resend or refund the order.
But I am expected to pay for the empty package.
Avoid this company.

Wrong delivery address used.error spotted immediately ( within minutes)and seller contacted. Undertook to remedy the situation but after several emails from pretty incompetent staff the item was still despatched to the wrong address

Not sure if genuine product ? Or could be old stock that cannot sell. Had a few issues with products not fit for purpose

Ordered of this website and have had no confirmation of the order despite the amount coming out my bank account
The checkout address was different but still no confirmation via email , can’t
Speak to anyone over this and just keep
Getting the same message
Furious
AVOID AVOID

I previously ordered with JML and item was tracked arrived but nothing was there, started a dispute which they never resolved after 3 months got my bank involved and got my money back. After 6months just bought another item and they emailed me saying the cancelled my order, THEY HAVE BANNED ME FROM SHOPPING THERE! Eww, I hope they go bust - NEVER AGAIN

Theft practices, no refund despite the fact that the parcel was not received, I do not recommend, they are very incompetent and ignorant when it comes to customer service. After being informed by Customer Service that it would not be possible to receive the delivery before Christmas, I informed them that I like immediately cancel the order, which in fact had not even left the warehouse and had not been prepared yet, so there would be no problem. However, they are clearly trying to force me to buy goods that I no longer need at the moment. J27798031

I ordered 100ml of Givenchy gentleman but received some other smelling stuff, they’ve refused to take it back because I opened the box, how would I have known it was wrong without opening the box, steer clear of this unscrupulous company

I only intended to purchase the toner, but multiple add-ons were included without my clear consent. By the time I reached payment, the total had jumped to £94. This was not made clear upfront and feels misleading. I would not have proceeded had the final cost been transparent.

Package arrived on time with one item missing, I tried to report this but just kept receiving an automated customer care message with no resolution. It’s an expensive product and still waiting to hear back from customer care even though their timeframe is 24 hours.

Do not believe delivery times. Customer service is AI Bot. Certainly wouldn’t use again or recommend

Ordered and paid for 4 items package arrived but only 2 inside, package had not been tampered with - how can I prove this - they must have done this to others

Avoid scam company

Scammed out of €238. Avoid at all costs

I AM FEELING SCAMMED, I purchased some products 150 Euros on the 29th November, ORDER#J27586018 and never received it. They sent me a number tracker that does not work, they don't attend properly, they keep asking to be patient and do not care at all. ITS a scam! AVOID AT ALL COSTS!!!!!!

Contacted company after receiving an incorrect product. Made to jump through hoop after hoop, including sending and resending multiple photographs and my personal details over and over again. Unwilling to send out correct item (despite the fact that I need it to go on holiday) until they received the incorrect item back. Then had to chase again as four days after receiving the incorrect item, they've still not sent the right one back. This means I've had to contact Justmylook FIVE times and I've still not received the product that I've paid for. Their small discount is definitely not worth the hassle!

although paid extra for next day delivery ..it took ten days..i bout 2 lynx bodysprays...it was buy 2 get one free...but instead of the normal 150ml cans...i recieved 3x35ml cans...never knew these existed...must be 'testers'...not botherin g to contact them as others on here have not been dealt with in a proper manner...please avoid

If i could rate it less I would. Package says dispatched 2 weeks ago, not received, maybe not their fault, however the countless ignored emails since and the lack of phone number are the issue, £160 down and no response, absolute joke!

So basically they sent my order out and decide to not tell me they didn’t know my house number and sent it out anyways so Royal Mail sent it back to them so I messaged support and they told me they can send it back out or give me a refund once they receive it they have now received it back as Royal Mail has told me it has been sent back to seller and there ai bot also told me they had received it back so I asked for it to be sent back out and now there lying to me saying they haven’t received it back when it’s been a week and they most definitely have

ABSOLUTELY AWFUL CUSTOMER SERVICE!!! THE IDIOTS SEND OUT WRONG ITEMS!!! AND THEN HAD THE CHEEK TO WANT IT SENT BACK BEFORE THEY WOULD SEND ME, THE ITEMS I ORDERED!!! CONTACTING MY LEGAL TEAM TOMORROW!!! DO NOT USE THIS AWFUL, PATHETIC COMPANY!!!