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Rated 1 out of 5 stars

Horrible company that literally mocked an autistic customer (I have the emails to prove it!!) No wonder they ended up shutting down with an awful attitude like that..

Rated 5 out of 5 stars

We saw the pop up shop in Newport when visiting IOW over Christmas. We loved their idea of repurposing salvaged bouncy castles and inflatables. When home we found the company online and ordered a back... See more

Company replied

Rated 5 out of 5 stars

I have been following Wyatt & Jack for a while and love their ethos of re-purposing old bouncy castles, paddling pools and other inflatables into beautiful bags. I finally bought a paddling pool beach... See more

Company replied

Rated 5 out of 5 stars

I saw this marvellous idea and immediately ordered a tote bag & matching "purse" bag of the rainbow design. Being made to order meant it took a little longer so arrived too late for my daughter-in-law... See more

Company replied

Company details

  1. Bags and Luggage Store

Written by the company

Wyatt & Jack are a sustainable brand, making bags from recycled beach deckchair canvas, up cycled bouncy castles and broken inflatables Home of Wyatt and Jack's Inflatable Amnesty®


Contact info

3.9

Great

TrustScore 4 out of 5

626 reviews

5-star
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Rated 4 out of 5 stars

Lovely items when they finally arrived…

Lovely items when they finally arrived - BUT - not very clear on ordering that make/delivery would take so long! 6 weeks and even when I asked for an update was just fobbed off with made to order No delivery date. As a result birthday gifts were lovely but late. So only order if you can wait, a while…

June 28, 2022
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Reply from wyattandjack

Hi Maggie, I am sorry it took a while for your order to get out to you. It does say on order confirmations that we could be making your order, and this does usually take a week to 10 days. We replied to your email letting you know that we were running a bit behind and we were working flat out to get orders out as fast as we could. We have since transferred to a new model of working and have much more in stock options ready to send out, in most cases, same day! Thank you for your review and we are definitely aiming for the unusually long wait time in your case to not happen in future.

Rated 5 out of 5 stars

This is such a fun bag & well made too

This is such a fun bag, I love the colour and the design actually everything about it 😂 it holds all my stuff and shows everyone that I have a slight rainbow obsession.

June 9, 2022
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Reply from wyattandjack

Hahaha! Thank you so much for your lovely review. I hope you are head to toe Rainbow! :) M x

Rated 5 out of 5 stars

Wyatt & Jack always give such good service!

Wyatt & Jack always give such good customer service! A bag I ordered wasn’t quite right and they took it back, altered it and got it back to me really quickly. Thank you!

May 30, 2022
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Reply from wyattandjack

Thank you so much for your review. We always try to make things right, and really appreciate you getting in touch with us to sort it out. M x

Rated 5 out of 5 stars

My bag is gorgeous

My bag is gorgeous. Just used it for pride and got several comments. Perfect material for a rainy day. Holds up great to cramming a few extra things in. Straps have two different adjustable parts.

May 29, 2022
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Reply from wyattandjack

These bags often hold more than they look like they will! Really happy that you love our stuff. Thank you, M x

Rated 5 out of 5 stars

Excellent communication

Excellent communication, kept informed of the progress of the bag, answered my queries and very happy with the finished products and had loads of compliments of which I direct people to look on the website x

May 15, 2022
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Reply from wyattandjack

Thank you so much for your lovely review! We are so happy that you love your bag and thank you for showing people what we do x

Rated 5 out of 5 stars

Fabulous company

Excellent product from an amazing company! Would highly recommend!

May 8, 2022
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Reply from wyattandjack

Thank you so much for your lovely Review! M x

Rated 5 out of 5 stars

Amazing colours, love my recycled bag

Making the bag and delivery takes a little time as it’s not massed produced and I’m happy with that. What arrived was a professionally made, clean, brightly coloured quality bag. Very pleased with it and love the life warranty that’s offered - just such a nice touch. On the lookout for more bags once I have a use for them! Kids swim bags would be great please 🙏

May 6, 2022
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Reply from wyattandjack

Hi, thank you so much for your really lovely review. We do hand make everything on site, and sometimes it can take a little bit longer, but we do aim to get orders out as quickly as possible, while still having a wonderful quality finish. M x

Rated 5 out of 5 stars

Fabulous item

Fabulous item, very well made and quick dispatch. This is the third item I've bought and they never fail to impress me.

May 3, 2022
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Reply from wyattandjack

Thank you so much for your review, and thank you for coming back to us for your bags :) M x

Rated 5 out of 5 stars

Large tote

Strong, attractive tote. Arrived in good time.

May 2, 2022
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Reply from wyattandjack

Thank you for your Review. We're so glad you like it x

Rated 5 out of 5 stars

Absolutely beautiful bag

Absolutely beautiful bag, very happy! My only complaint is that you may have started an addiction...

April 30, 2022
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Reply from wyattandjack

Thank you for your review! We are so happy that you love our bags. M x

Rated 5 out of 5 stars

Great business ethos

It was worth the wait for my Peace bag, great little bag. Love the ethos of this business, well done!

April 29, 2022
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Reply from wyattandjack

Thank you so much for waiting! Sometimes it does take a bit longer to get orders out, but we do work as fast as we can here, and hand make all our bags on site. x

Rated 4 out of 5 stars

Love the design and capacity of my 10…

Love the design and capacity of my 10 litre backpack. Wasn't prepared for it to smell like a damp scout hut, but this is fading with exposure to the air!

April 25, 2022
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Reply from wyattandjack

Thank you so much for your review. Our premises do have a lovely bouncy childhood memory aroma about them, but all our products are washed, cleaned and repeatedly wiped with nice smelling scrub to try to minimise that rubbery tang. The fresh air should clear up any lingering scents though. M x

Rated 5 out of 5 stars

As usual Wyatt and Jack deliver on all…

As usual Wyatt and Jack deliver on all levels.. ethically, quality, use friendly and speedily. Thankyou. I'm proud to live on the Island where you run your business

April 25, 2022
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Reply from wyattandjack

Thank you so much for your review! We can't imagine a better place to be than right here. M x

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