Excellent support services! Although I had some difficulties to install the product my experience is very good. I received support very fast and finally I have what I wanted.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service, i bought a product that would not activate and got a refund.
Company replied
I just purchased a software license through the Wyrel website from the seller MS_GENUINE without any problems. It's completely trustworthy; they sent me the key within a couple of hours of payment. I'... See more
Company replied
I wholeheartedly recommend the seller, even though there was a slight delay, they responded and sent everything correctly. It's worth it when you find a good store; it worked and is original. You can... See more
Company replied
Company details
Written by the company
🎮 Digital Store for Gamers 🎮 🌟 Welcome to the world of gamers! Here, you can buy game keys, game cards, top-up cards, subscription cards, and software products. 🛒 🔥 Discover an incredible selection: from the latest game hits and exclusive in-game items to essential tools and software for productivity. 💻🎮 Whether you're enhancing your gaming experience or expanding your digital library, our store offers great prices, secure transactions, and fast delivery for every product. ⚡ Join our gamer community and enjoy a shopping experience made just for you! 👾
Contact info
Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 142, 11317, Tallinn, Estonia
- support@wyrel.com
- wyrel.com
4.1
Great
437 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Scammers copycat site of Difmark
The owner of this site is the same of that other scammer site called Difmark. This only is smaller though.
If you are scammed by them, I urge you to contact software vendors of the counterfeit products that they sell, because they are now authorized on selling them and are liable to law because of that. As of this moment I am speaking authorities to report this site and Difmark.
Also, I urge you to contact Trustpilot, with evidence, of the practice of posting positive reviews in exchange for gifts.
May 7, 2026
Unprompted review
Ms_Genuine
Ms_Genuine is a great seller, the attention during and after the sale was fast and excellent. I have made multiple purchases with him and never had any problems. I will keep buying
May 3, 2026
Unprompted review
Reply from Wyrel
That review was smoother than a frame-perfect combo.
Thanks for showing us love with the precision of a seasoned pro.
We’ll be ready with more pixel-perfect service next time.
I stated in support chat multiple times…
I stated in support cha tmultiple times i bought the wrong article but i got my right to refund refused only seconds after i bought. Or rather the support ignored my rightful wish to refund
April 15, 2026
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via ticket system on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
Scammed with used key, No Refund, Ignored by Support
I got scammed. Bought a key, got a duplicate that was already used, so basically paid for nothing. Support is useless, slow, keeps closing tickets, no refund, no real help. Contacted them multiple times and got nowhere.
They act polite with copy-paste nonsense like “we understand your frustration,” but they’re selling fake keys and doing nothing to fix it. Dispute ID 1867, order ID 224333, all ignored.
They dragged it out for a week pretending to help, then did nothing. Dispute closed, no refund, no product. You can’t even open new tickets anymore. Feels like they protect scammers because that’s how they make money.
They’ll probably reply here with some fake excuse acting like they care, but don’t fall for it. They won’t do anything.
Avoid this site at all cost.
*Update* scammers replied. No refund, No key, lost my money, and closed all my cases while haven't received any working product and neither a refund.
Calling me a blatant liar, ironic. Stay away from this den of thieves. They run away with your money.
April 17, 2026
Unprompted review
Reply from Wyrel
Dear Customer
We understand how frustrating this situation must feel, especially when you expected a quick resolution.
However, your description does not reflect the actual situation. According to the full communication and system logs, your order was actively handled, placed under investigation, and followed up consistently with the supplier.
There was no case of “ignored support” — responses were provided multiple times, and your case was escalated properly. The delay occurred due to the necessary verification process with the supplier, which is a standard procedure when checking activation details or potential issues with a product.
It is also important to clarify that the dispute was reviewed and officially closed by the system, and the order status was updated accordingly. This is not done arbitrarily, but based on the available data and case handling process.
There is no scam and cannot be any on our platform — all sellers undergo verification, and every transaction is tracked transparently. Situations like this require proper validation before any final resolution is issued, which is exactly what was happening in your case.
If there is still any uncertainty or if you need further clarification, you can receive full assistance directly in the seller chat. We are here to ensure that every case reaches a proper and fair resolution.
Best Customer Service
April 3, 2026
Unprompted review
Reply from Wyrel
Your feedback hit us like a perfectly-timed power-up!
Thanks for sharing your experience — it fuels our team to keep bringing the fire.
Get ready for even more epic moments next time!
Scammers protected – fake link, no cancellation
Maybe this site was legit before. Now? Wyrel protects scammers – and profits from them.
Fake link trap, immediate cancellation ignored, sold overpriced 25-old game. Seller SolidKeys has scam history. Every fake sale means fees for Wyrel – that's why they don't help. Rating: 1.8/5 stars elsewhere. Never again. Chargeback in progress. Wyrel is customer-hostile, not customer-friendly.
Be glad I can't upload screenshots and videos here.
April 14, 2026
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via ticket system on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
Great experience whith this vendor
Great experience whith Ms_Genuine. Quick delivery. Easy buying.
I had a question about the installation and I got quickly an answer.
Fine.
April 20, 2026
Unprompted review
Reply from Wyrel
Your review is like a hidden achievement unlocked!
It’s the kind of feedback that makes our team feel like champions.
We’ll continue to give our best for the next round.
Excellent service
Excellent service from the seller, 100% recommended
April 17, 2026
Unprompted review
Reply from Wyrel
Your words hit harder than a final boss KO!
Thanks for dropping this legendary feedback — we’ll keep sharpening our gear to make your next visit flawless.
Complete scammers
Complete scammers, bought a key that was already activated and they did nothing, no refund, no key, lost my money.
April 18, 2026
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via ticket system on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
Everything correct
April 10, 2026
Unprompted review
Reply from Wyrel
That review was pure legendary status.
You’ve just boosted our morale to the next tier — thank you for being part of our adventure!
Everything was perfect
Everything was perfect. The seller was attentive and activation was easy. Highly recommended.
April 10, 2026
Unprompted review
Reply from Wyrel
Your feedback entered the chat like a glowing legendary sword.
We’re honored to wield your trust — and promise to keep striking true!
It works
It works. I bought a key con Ms_Genuine , they sent it to me, and everything works correctly.
April 9, 2026
Unprompted review
Reply from Wyrel
Your review hit our hearts like a perfect parry.
Thank you for the awesome vibes — we’ll keep our reflexes sharp for the next round!
Perfect
I ran into a small issue, but the support was very responsive and helped me out within a few hours. Perfect!
April 6, 2026
Unprompted review
Reply from Wyrel
Your feedback? Straight-up legendary status!
It’s like we’ve hit a high score with your review.
We’ll keep leveling up to give you even more epic moments.
I purchased a microsoft office pack …
I purchased a microsoft office pack and it worked well
March 24, 2026
Unprompted review
Reply from Wyrel
Your review? Total boss battle victory!
We’re pumped to keep delivering smooth experiences like this for you.
Thanks for the boost!
SCAM
SCAM
GLOBAL key do not work in my region)) Support and seller did not answer
March 13, 2026
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via ticket system on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
Bought Microsoft Office license for 3…
Bought Microsoft Office license for 3 eur
March 9, 2026
Unprompted review
Reply from Wyrel
Your feedback hit us like a perfectly-timed power-up!
Thanks for sharing your experience — it fuels our team to keep bringing the fire.
Get ready for even more epic moments next time!
Reply from Wyrel
You just hit the critical hit of all reviews!
Thank you for your amazing feedback.
We’re charged up and ready for whatever’s next
Quick and easy delivery
Quick and easy delivery, looks a little odd that there is a download but it was a zip that contained the key.
March 1, 2026
Unprompted review
Reply from Wyrel
Your words are like a power-up in the middle of a tough boss fight!
You’ve given us the motivation we needed. We can’t wait to keep improving!
Competitive pricing for volume license…
Competitive pricing for volume license Office 2024 Pro.
Fast download and secure paying process.
Installation process slighly more complex due to volume license agreement versus direct personal license purchase.
February 26, 2026
Unprompted review
Reply from Wyrel
We’re in the endgame now, and your review just made us feel invincible!
Thank you for the praise.
We’ll keep bringing our A-game for your future experiences.
Reply from Wyrel
You've officially earned us a 5-star rating!
We’re so glad you had a legendary experience with us.
Your review is the ultimate achievement!
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