The product was good quality and X Sense was easily to deal with. I returned the product and received a full refund. There was nothng wrong with the product, I miss understood the description about... See more
Company replied
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Review summary
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Ling was very helpful, friendly, and above all, quick to reply to all of my questions and request for warranty service. She promptly resolved my request and helped restore my confidence in X-Sense... See more
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X-sense company is not that well known but the products seems to be good. I bought water leak sensors and base station. There was problem in configuring and installing base station. I found contacting... See more
Company replied
Love this company... the products are good quality and affordable. We purchased 4 water sensors with wifi and they work amazingly well! We also got smoke and co2 detectors... they all hook up to... See more
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Company details
Written by the company
X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
Contact info
1209 Orange St, Wilmington, 19801, DE, United States
- +1 (833) 952-1880
- service@x-sense.com
- x-sense.com
4.2
Great
276 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Dispatched from China so import taxes apply
Order placed on the German website and payed in Euro. Claimed delivery time of couple of days, while in fact it is dispatched after one week from freaking China and I will probably have to wait weeks before delivered. This will add VAT and a handling fee when it is delivered, increasing the price with 40%. Complete rip off as the website clearly has the intention to hide this from the customers.
January 20, 2022
Unprompted review
Shipped from China and customs duty is payable on arrival in destination country.
Ordered X-Sense camera from the German website. They telephoned to say only available with US plug. That was OK for me. It took 25 days to be delivered from China (so the EU web site is rather misleading in that respect and should be more transparent). I was required to pay a customs tariff (in Spain) plus 21% VAT on the tariff. Total of 7.69 Euro so be aware of this additional cost which I assume will vary according to the destination country.
October 5, 2021
Unprompted review
Purchased a carbon monoxide/smoke…
Purchased a carbon monoxide/smoke detector after five months battery is now flat, contacted x sense and despite a commitment stated on their literature to respond I am still waiting.
May 19, 2021
Unprompted review
Goods will be delivered fro China (customs, tax and duties apply)
Thy run a shop de.x-sense.com in German language pretending the goods will be delivered from Germany or at least from Europe and payments will be in Euro. After purchase in Euro payment is swscued fro the credit cad in US-Dollars adding around 10% bank charges. Then they send an E-Mail saying that the are sorry for no goods beeing in their (fake) german warehouse and that goods will be delivered within 4 weeks time directly from China. They do not mention that customs (20% from purchase amount) and import-tax (19% from purchase amount) plus customs service charge of 15€ will be on top when receiving the delivery from China.
At the end the goods will be at least +49% of the prices shown on the webpage. They do not respond to E-Mails. The invoice they send does not comply to any european tax regulations. Recommendation: Do not order on this page. If you think you need their products order at a european store which has an Imprint and contact information and a european tax-registration number (VAT-Number) and who ships from germany and
March 23, 2021
Unprompted review
Useless
I bought a "10 year" smoke alarm through Amazon which failed after 18 months. Following Amazon's instructions I contacted X-sense numerous times but they ignored me. I then complained to Amazon which refused to help because they only "fulfilled" the order, Be warned about this company and about anything that Amazon "fulfils" - they will leave you high and dry.
May 29, 2019
Unprompted review
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