This would be a 5 star review if my order had met the expected shipping date. Order was touchy from the start, from constant delays to dodgy phone calls. Ordered my mats for my B9 RS5 Coupe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had ordered seat covers and mats from this company, and even though it took a few months to ship out it was well worth the wait. Everyone who sees the car said that the quality is really good and my... See more
Company replied
I just wanted to share with that I really love your guys work, the effort you put into making the custom mats for my Challenger. I then bought my wife mats for her 23 Durango, she totally loves them a... See more
Company replied
I ordered some custom seat coverts for my 2012 Camaro ss , the following morning I received a call from Maverick from X1MATS . He wanted to go over my order to make sure about all the colors and opti... See more
Company replied
Company details
Written by the company
Step into a new era of innovation and luxury with X1Mats, the premier manufacturer of custom-made leather floor mats formerly known as F1Mats. Our legacy of excellence continues as we embark on a new chapter under the X1Mats banner, where innovation and luxury converge to redefine the driving experience We know that customers welcome our attention to detail from the elevated sides to the extra durable heel support. From the start, we put the needs of our customers first, whether you’re a certified car fanatic or someone who simply appreciates finer things. Protect and treat your car interior with X1Mat's impeccable luxury style, and durable and comfortable automotive premium leather floor mats.
Contact info
Lewes, Delaware, 19958, Lewes, United States
- 3022468008
- support@x1mats.com
- x1mats.com
3.4
Average
298 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
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Absolutely love them!
Absolutely love them! Great quality, wait time wasn't terrible. Fits so well and no sliding around at all. Looks great, easy to install and I have 0 complaints! Even great follow up, which is something I appreciate as I work in sales myself! Great work.
October 12, 2023
Unprompted review
Reply from X1Mats
Hey Skyler,
Thank you so much for your fantastic feedback! It truly brightened our day.
Did you know that our High-quality Leather Mats are crafted from five-layer materials? The fifth layer, the "Gecko Grip Material," ensures the mats stay securely in place, whether you're cruising calmly or pushing the limits during spirited driving.
Our customer service team is all about going the extra mile, and we believe that these small touches make a world of difference in instilling confidence in F1Mats. It's the kind of personalized care that's often missing from online shops these days.
Thank you for choosing F1Mats! Safe travels, and may the road ahead be filled with endless adventures!
Warm Regards,
First One Mats
F1Mats
Excellent company and the products are…
Excellent company and the products are fantastic. Great customer service, they make sure that you’re happy. I get a lot of compliments on these mats and they are very high-quality and easy to install. A huge upgrade for my RS Q8.
October 12, 2023
Unprompted review
Reply from X1Mats
Hey Tim,
Wow! That's awesome. You have a pretty awesome car there, I'm sure your interior looks way more prestine just as how it looks like from the Exterior! Our customer service really made sure that you're not only buying a high-quality product but as well as to go beyond your expectations with the company by giving you Top-notch assistance.
Thanks again for choosing F1Mats! Safe travels, and may the road ahead be filled with endless adventures!
Warm Regards,
First One Mats
F1Mats
Great communication
Great communication, fast delivery, awesome product, and phenomenal service! Highly recommended to use F1 Mats
September 29, 2023
Unprompted review
Reply from X1Mats
Hey Jack!
Thanks for the feedbck! Really appreciate it, we can't wait to have you back and assist you again on your future order!
Have a great one!
First One Mats
F1Mats
Love my F1 Mats for my Tesla Model Y!
Love my F1 Mats for my Tesla Model Y. The build quality is incredible and fits the car perfectly. Adds a little bit of personalization to the car. The customer service was great to deal with, answered all my questions and called me once the order was placed to confirm the order details. For me the order was placed and delivered the next week! Can’t say enough how pleased I am with my experience!
September 12, 2023
Unprompted review
Reply from X1Mats
Hey Mark,
Thanks for that awesome review and that you're loving your F1Mats in your ride. Quality is at the heart of what we do, and we're confident enough and made sure that they fit your Tesla Model Y like a glove.
Our customer service team is all about going the extra mile, and it's wonderful to know they answered all your questions and ensured your order details were spot on. It's the little things, like that follow-up call, that make a difference, right?
A week from order to delivery is lightning-fast, and we're over the moon that you're pleased with your overall experience. Your satisfaction is our ultimate goal, and we can't thank you enough for choosing us to enhance your Tesla Model Y.
Thanks again for choosing us, and here's to many more show-stopping moments on the open road! 🚗💫🌟
Cheers,
First One Mats
F1Mats
Red Demon Charger great experience
Had a great experience from start to finish. Awesome communication thru out the process. Order my mats and had a custom text that I wanted. They sent me a preview and started on making the text by embroidery. That took about 2 weeks, which I completely understand. Once they had that done, the mats were also ready to be shipped. They did a special rush shipment and received the mats within 4 days. I couldn't wait to get them in my car. I've had 2 others before these, but once I got them installed, WOW.. they fitted amazing and looked awesome in my custom show car. Better than any of the previous mats I had. I went to a car show and received the most amazing comments. I became an affiliate and gave several people my link to get there own custom mats ordered. Thanks again.
September 23, 2023
Unprompted review
Reply from X1Mats
Hey Mike,
From start to finish, it's awesome to hear that you had a fantastic experience with us. We take pride in clear communication, and we're thrilled it made your journey with us smooth.
Customization is all about making it your own, and we're happy that your special text request went off without a hitch. We get it; waiting two weeks for embroidery can feel long, but good things take time, right?
The rush shipment that got your mats to you in just four days was all about feeding that excitement. We couldn't wait for you to see how they'd fit perfectly and make your custom show car look even more amazing!
And speaking of amazing, the comments you got at the car show are a real win. We're thrilled you've become an affiliate, spreading the word and the link for others to enjoy the same awesome custom mat experience. Thanks again for choosing us, and here's to many more show-stopping moments on the open road! 🚗💫🌟
Cheers,
First One Mats
F1Mats
Amazing product and quality
Amazing product and quality ! Definitely worth the wait and money spent .. outstanding costumer service they went above and beyond to satisfy my custom needs for my mats .. bought 2 sets one for my 2023 slingshot and one for my 2017 maxima , they both came out outstanding they look and feel great.
September 23, 2023
Unprompted review
Reply from X1Mats
Hey Jorge,
Thanks for sharing your fantastic review with us. W're absolutely thrilled to hear that you're head over heels for our products.
It sounds like the customer service team really hit it out of the park for you. Going above and beyond to cater your needs is what we're all about. We believe that you car should be as unique as you are, and we're delighted that you're loving your customized mats.
Feel free to hit us up if you ever want to chat more about all things automotive or if you need anything else. Safe travels, and may the road ahead be filled with endless adventures!
Cheers,
First One Mats
F1Mats
And I would do it again!
I recently purchased my fourth set of F1mats. As always, my experience was great. Even though I expect it, the quality still amaze me. They're so well crafted.
August 18, 2023
Unprompted review
Reply from X1Mats
Hey Lamont,
Thanks for being such a loyal customer! Your feedback made our day, this keeps us pumped to improve our products.
Just so you know all our mats come with warranty. If you ever notice wear and tear after years of use, we've got your back with replacements.
Stay awesome and keep rolling with F1Mats.
Cheers,
First One Mats
F1Mats
This was the second set of F1 mats I…
This was the second set of F1 mats I have had the first set for my Charger the second set for my 2023 Camaro SS both sets were made impeccably to the letter.
August 18, 2023
Unprompted review
Reply from X1Mats
Hey Willam,
That's great to hear, I'm sure both your whip are rocking our Custom Leather mats!
Thank you so much for the support! it means a lot to us, please do send us photos of your interior set-up with F1Mats so we can feature you on our social media!
Warm Regards,
First One Mats
F1Mats
Completely changed the interior
Bought a brand new 23' Audi S5 and wanted to enhance the interior. Found these custom floor mats and they completely changed the game. Everyone who steps foot in the car always compliments them. If I had to recommend a specific style, definitely go with the hybrid line to get the best of both. High quality leather material. It does come a bit wrinkled after shipping, just keep pressing them in place periodically and eventually they start to settle.
September 4, 2023
Unprompted review
Reply from X1Mats
Hey Shahrukh,
Thanks for that awesome feedback! It's always rewarding to know that our products are making a difference and drawing compliments from your passengers.
The Hybrid line is indeed an excellent choice, making it unique from the rest of the market. We made sure that all our products are made of the finest and high-grade leather material.
Regarding the slight crease after shipping, this can occasionally happen due to the way the mats are packaged. Your tip to periodically press them in place is great advice, as they will naturally settled and regain their pristine appearance with time.
Thank you for choosing F1Mats, and we look forward to serving you in the future.
Warm Regards,
First One Mats
F1Mats
Beware, this company doesn't deliver!
I ordered my mats and for $90 extra I ordered the trunk mat. In December of 2021, after a long wait my mats showed up without the trunk pad, I called and they said they would send the trunk pad, it never came. Frustrated, I called again twice, each time they said they would send the mat, instead of reimbursing me my money. The company was sold, which I found out upon my next call... The new owners said they would honor the deal, and send me the mat, it's been months, and no mat was ever sent...mats are made in Dubai, sent to either New York, or Delaware for distribution to customers in United States... I regret my order, the original mats fit loosely, and do not look professional... Of course, never receiving my full order including trunk mat, is very unprofessional... I feel as though I have been ripped off, with no where to turn.... Be very careful paying upfront 100%, be very leary, this company is a RIP OFF... BUY SOMEWHERE ELSE... YOU'VE BEEN WARNED!!!!
September 30, 2022
Unprompted review
Reply from X1Mats
Hello Rick,
I sincerely apologize if we didn't meet your expectations. I'd like to clarify the timeline and circumstances surrounding your order. You placed an order for Leather Mats in January 2022, and we successfully delivered the item in February. During the waiting period, our customer service team informed you that this specific order would take longer than usual due to it being the 2006 model. Additionally, this information is also available on our website under our order and shipping policy. This extended lead time was necessary because we needed to ensure a perfect fit by thoroughly testing the measurements for this older model.
However, in an effort to minimize your wait time, we proceeded to send you the mats without the trunk component. This decision was made because our team encountered an error in measuring the trunk. We also requested a few photos from you to ensure that we send you the correct trunk, given that there are 2-3 different versions available. Unfortunately, we have yet to receive these photos, which would significantly expedite the process of completing your mats.
I'd like to clarify that our company has not changed ownership or identity; there was merely a reconstruction of our customer service team. We are still the same F1Mats you placed your order with.
We have been trying to reach out to you continuously, but it seems that we have not received a response from you despite our multiple attempts. We genuinely value each and every one of our customers and are eager to fulfill your order. Please get back to us at your earliest convenience so that we can send you the mats you've been waiting for.
Thank you for your understanding and patience.
Best regards,
F1 mats for my slingshot
After placing my order customer service contacted me to verify that what they had received was actually what I wanted. After receiving the mats, they were very easy to install, and the colors I chose were very close to my bikes colors. They actually cut the heat in the cockpit way down, I am very happy with my purchase.
August 2, 2023
Unprompted review
Reply from X1Mats
Hello Michael,
Thank you for the incredible review! We've been closely listening to our Slingshot community, and we're thrilled to have delivered a solution to address the heat issue in your Slingshot.
Our mats not only provide fantastic heat insulation but also add a stylish touch to your bike. We're delighted that you chose us, and we're even more excited to welcome you as a valued member of our Slingshot community, all while keeping your ride comfortable with F1Mats.
Enjoy your Sling with F1Mats floor mats.
Cheers,
The F1Mats Team
Best mats ever well designed and made…
Best mats ever well designed and made thanks F1mats
August 23, 2023
Unprompted review
Reply from X1Mats
Hey Kenneth,
Thanks for the good feedback! We hope to assist you again with your next purchase.
Cheers,
The F1Mats Team
Awesome mats... Full coverage
These mats are full coverage and are very well made. They are easy to clean and look awesome. I had one issue with the rear mats and F1 customer service was able to fix the issue and send a replacement mat that works perfectly.
June 19, 2023
Unprompted review
Reply from X1Mats
Hi there!
Thank you for your awesome review! We're thrilled to hear that you love your full-coverage mats. 😄 Our team takes pride in crafting top-quality mats that are not only easy to clean but also look fantastic in your car.
While we aim for perfection, sometimes issues can pop up. We're delighted that our F1 customer service team was able to swiftly resolve the problem and send you a replacement mat that fits the bill perfectly.
Your satisfaction is our top priority, and we're here to ensure you have the best experience possible with our products. If you ever need anything else or have further questions, feel free to reach out. Enjoy your awesome mats!
Cheers,
The F1 Team 🚗💨🌟
If you want the best, F1 is where you go!
They called to ensure exactly what I wanted. They followed up after that regrading delivery. Others may complain but my experience showed me that they were all that, a bag of chips and twelve cokes to go! The product (the cargo area of my 370Z) was not good. it was superlative. So much so that I may very will forced to purchase a far more expensive set for mu front seats. I am all in for F1. If you want the best, look no further and tell them that Ken (the owner of the DARKSIDE) sent you!
July 24, 2023
Unprompted review
Reply from X1Mats
Hey Ken (the owner of the DARKSIDE)!
Your review has us revved up and ready to roll! 😎 We're stoked you appreciated our attention to detail, follow-up, and delivery. Your cargo area upgrade for your 370Z being "superlative" is music to our ears! 🎶
If you're considering an upgrade for your front seats, we're here to make it happen. You're all in for F1, and we're all in for making your ride exceptional.
Thanks a million for choosing F1, Ken! When you're behind the wheel, you're not just driving; you're making a statement. Here's to many more stylish journeys ahead!
Cheers,
The F1Mats Team 🚗💨🌟
I really have an experience with them…
I really have an experience with them and good and responsive communication from the starting process until it’s deliverd. Love the way they made it.. I claim my 2 years warranty of driver side mats because clips were broken and guess what they send me the whole leather mat and upper layers mats and more clips.. I wasn’t expecting that much but as a gift they send me. JAY was very helpful during all through the process and communication.. I’ll order 1 more for my wife’s car.. Thank you F1Mats
July 31, 2023
Unprompted review
Reply from X1Mats
Hello Abuzar,
We can't thank you enough for taking the time to share your wonderful experience with us! 😊 We're absolutely thrilled to hear that you had such a positive journey with F1Mats, from the very beginning to the moment your order was delivered.
It's fantastic to know that our team's communication was up to par and that Jay, in particular, was a helpful guiding star throughout the entire process. Our aim is to always go that extra mile for our customers, and it's heartwarming to know that you appreciated the gesture.
We look forward to serving you again when you order mats for your wife's car. We're here to ensure that you both have a comfortable and stylish ride!
Thank you once again for choosing F1Mats, and please don't hesitate to reach out if you ever need assistance in the future. Drive safe, and enjoy your new mats!
Much Love,
The F1Mats Team
It’s the premium quality for mee!!!! 🗣️
These guys definitely deliver great quality. The mats are a beauty to see, I actually like the “maroon red” vs the “racing red” with my Porsche Panamera S. The mats are the cherry on top for anyone who’s looking to sprinkle some style and luxury on to their vehicle. Premium quality for sure so it’s 5-stars for meeeeeeeee!!!! 🗣️ I will be buying another combination set in the near future.
June 4, 2023
Unprompted review
Reply from X1Mats
Hey MarzelliNY!
You rock! 🤘 Thanks a bunch for the amazing review!
We're stoked that you dig the "maroon red" mats on your Porsche Panamera S! It's all about adding that extra splash of style and luxury, right?
Our Customer Service team can't wait to hook you up with another killer combination set!
Cheers,
F1Mats Family
Truck Mats
Ordered some mats from this company I can definitely say that their mats are far superior than other mats. I work with a Industrial construction company and bring some power tools with me and they never get scratched. Cleaning is the best because since my mats get dusty all the time I just simply wipe it off with micro fiber cloth with a sprinkle of water. I'm ordering another batch for 1500 truck and mustang. In addition to that customer service is excellent!
June 4, 2023
Unprompted review
Reply from X1Mats
Hey Robert,
Thank you for the awesome feedback! We're thrilled to hear that our product has exceeded your expectations. Not only did you purchase a luxury set of floor mats, but you also discovered the ease and convenience they bring to cleaning your interior. Fun fact: our mats are so durable that even sandpaper can't scratch them! (WINKS*)
We're excited to assist you with your Mustang and 1500 truck! Our top-notch customer service team is dedicated to providing an excellent experience that goes above and beyond your expectations.
Thank you again for the fantastic feedback. We can't wait to continue serving you with our exceptional products and outstanding customer service.
Cheers,
F1Mats Family
NOT ABLE TO DELIVER
i purchased f1mats for my 2011 Porsche 911 Carrera 2S Cabriolet with the stock Bose Sound system back in November 2022. It is now July 6, 2023 and they have not been able to deliver the correct mat for the passenger side, which was confirmed at the time of purchase. Poor Customer service. Be very careful when buying these mats!!
July 6, 2023
Unprompted review
Reply from X1Mats
Hello David,
We apologize for any inconvenience you've experienced with our mats and the delay in delivering the correct mat for the passenger side. Our customer service team has been working diligently to address the issue and provide you with transparent information throughout the process.
It's important to note that our mats are designed to fit the exact floor measurements of a vehicle. However, in the case of optional stock accessories like the Stock Bose sound system in your 2011 Porsche 911 Carrera 2S Cabriolet, there can be fitting challenges. We understand that this may have caused frustration.
Our team has been eager to work with you to find a solution, but unfortunately, we were not able to proceed without your cooperation. We genuinely value your satisfaction and would be more than willing to assist you if you change your mind.
Once again, we apologize for any inconvenience caused. We appreciate your feedback and will continue striving to improve our products and customer service.
Warm regards,
F1Mats Family
Excellent products with excellent…
Excellent products with excellent customer service. This is my third time purchasing mats thru them.
July 3, 2023
Unprompted review
Reply from X1Mats
Hey Bryan,
Thanks for being one of our Loyal Customers! At F1 Mats, we value our customers and strive to build long-lasting relationships. We understand that taking care of returning customers is just as important as providing excellent products and service. That's why we go the extra mile to ensure that your experience with us is consistently exceptional.
Your loyalty and support inspire us to continually improve and exceed your expectations.
Thanks again for your ongoing support, We look forward to serving you again!
Cheers,
F1Mats Family
Floor No. 1
Everything fit perfectly
Everything fit perfectly. Mats, interior, and seat covers. Easy installation.
Tim
Indy
June 30, 2023
Unprompted review
Reply from X1Mats
Hey Tim,
Thanks for the review! Send our team some photo so we can feature you on our Social Media!
Cheers,
F1Mats Team
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