The customer supporter response very quickly and really help you. The SWIFT account should be applied. The time of opening a SWIFT account is about 3-5 working days. You can deposit Bitcoin or USDT... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kymm, my account manager, has been very responsive and helpful. The chat staff are also available 24/7 and replies instantly. Xapo boasts a wide array of services, especially BTC-backed loans so that... See more
Company replied
I’m extremely grateful and satisfied by Ximena’s work and her team. They’ve been very helpful in every step since the onboarding, considering I’m new to the bank and very far from an expert in finance... See more
Company replied
The App is easy to use, customer service is responsive, its nice to see a business that actually replies via a person and does not rely on often hopeless chatbots. Having a published email address is... See more
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Company details
Written by the company
Xapo Bank is the first fully licensed, Bitcoin-enabled bank that combines the security of traditional banking with access to Bitcoin and stablecoins. Regulated by the Gibraltar Financial Services Commission, Xapo Bank facilitates wider use cases for crypto by providing simple and secure ways to store, save, earn and transact in fiat and crypto across borders 24/7. Established in 2013, Xapo Bank was founded on the belief in the long-term potential of Bitcoin. As the first crypto company in the world to be awarded a banking license, Xapo Bank has since evolved from an e-money wallet into a digital-first bank. Xapo Bank’s proprietary technology provides a seamless bridge between traditional finance and digital assets. Following the sale of its institutional custody business to Coinbase‘s custody arm in 2019, Xapo Bank pivoted to service solely retail customers, focusing on the protection, growth and diversification of wealth.
Contact info
One Grand Casemates Square, GX11 1AA, Gibraltar, Gibraltar
- support@xapo.com
- xapobank.com
3.9
Great
1K reviews
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The experience has been great
The experience has been great. The App is super user friendly and has services almost taylormade. If you have bitcoins, this is a great bank to have them deposited or "working".
November 3, 2024
Reply from Xapo Bank
Thank you for sharing your positive experience. We're thrilled to hear that you find it user-friendly and appreciate the services we offer. We strive to provide a seamless and convenient platform for Bitcoiners.
Reply from Xapo Bank
Please contact us via talktous@xapo.com so that we can assist you. Thank you!
In general the service is good.
In general the service is good but they can improve if the people from custumer service could directly help you with your issues instead of just open tickets.
October 29, 2024
Reply from Xapo Bank
We appreciate your feedback and understand your perspective on customer service. We strive to provide efficient and helpful support, and we're always looking for ways to improve our processes.
I wrote a negative review, must correct
I wrote a negative review about a misplaced transfer and ability to contact chat on the app. I emailed support and was dealt with promptly and efficiently. It restored my trust in Xapo.
I stand corrected.
October 28, 2024
Unprompted review
Reply from Xapo Bank
We appreciate you taking the time to update your review and share your positive experience with our support team. We're glad to hear that our team was able to resolve your issue promptly and efficiently.
Reply from Xapo Bank
We appreciate you taking the time to share your positive feedback. We're thrilled to hear that you're enjoying the benefits of earning BTC interest on your USD balance. We offer institutional Bitcoin price to our members too. I am sure you will find it exceptional.
Basically
Basically, the user experience is very smooth, but there is a suggestion that if you accept legal currencies other than the US dollar, I hope to keep multiple foreign currency accounts.
October 28, 2024
Reply from Xapo Bank
Thank you for your feedback and for highlighting the smooth user experience. We appreciate your suggestion about supporting multiple foreign currency accounts. We value your input and will consider it as we continue to improve our services. For now, we can move GBP and EUR from your USD account.
Very good,nice
October 26, 2024
Reply from Xapo Bank
Thank you for taking the time to leave your feedback!
Good service from Salvador and app…
Good service from Salvador and app functionality easygoing
October 23, 2024
Reply from Xapo Bank
We're delighted to hear you had a positive experience with Salvador and found our app easy to use. We strive to provide excellent service and appreciate your feedback.
Not what they say they are
This bank is somehow of a facade. They prentend they are crypto friendly but when asked deeper they actively refuse crypto investor clients (personal experience and got this written on email from their team as proof)
When talking to their customer service in English it feels like you are talking to a robot. Or they don't speak English at all or they just auto generate their emails by chatgpt. Either way, if you try to ask a human question, you get a totally different response about something else.
Getting in contact with this bank is horrible as I not only experienced myself but also other users have given me this feedback.
Long story short I think this bank is not all what it seems and has alot of work to improve.
October 23, 2024
Unprompted review
Reply from Xapo Bank
We are very sorry for your experience. We appreciate you bringing this to our attention and will use your feedback to improve our services. I would kindly request that you contact us via talktous@xapo.com so we can look further into your communications with Xapo Bank. We need to be able to identify you as a member, to investigate further. Much appreciated!
Increase the convenience of transfer
1. Increase the transfer on other chains, such as BSC chain, TRC chain, etc. Digital currency wallets do not contain enough chains of ERC, and XAPO transfers are not convenient enough. 2. Please reduce the annual fee. $1,000 per year is too much. Adopt consumption target, deposit target strategy? Is there a detailed strategy for reducing the annual fee?
October 23, 2024
Reply from Xapo Bank
Thank you for your feedback which helps us improve. We are not considering reducing the annual fee. We are enhancing the Bitcoin experience with:
The Bunker: Taking BTC security to a whole new level!
Lower Spreads: Reducing BTC transaction costs to exchange levels.
Income: Generate 1% yield on your BTC.
Support: Now available every day of the week.
White Glove Service: Premium customer care just for you.
New Services: Coming soon to help your BTC grow.
Excelent App and amazing services
Excelent App and amazing services
Thank you Xapo Bank!
Aldo
October 19, 2024
Reply from Xapo Bank
We appreciate your kind words and are thrilled to hear that you're enjoying our app and services. Your feedback means a lot to us and motivates us to continue providing the best possible experience for our customers.
Fast easy and simple!
Fast, easy, simple! All it promises to be are true. Great for banking!
October 17, 2024
Reply from Xapo Bank
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our service fast, easy, and simple, and that it meets your banking needs.
Is it worth $1K/year. Not by a long run...
It works well as a payment system and I don't have many issues in receiving USDT or USDC. But if I receive any fiat payments, there's always an issue.
I used to receive EUR in seconds, now no matter what I have to call in and they will confirm its in, tell me to wait 48 hours every time, and after 48 hours I need to start another chat for them to open a ticket and I receive it 5 days later.
They refuse to open an investigation on why this happens and confirmed that I don't have any restrictions on the account.
Support is a 5/10 experience at best. Slap a $1k yearly fee on this and it's not worth it by a long run.
October 17, 2024
Reply from Xapo Bank
We understand your frustration with the delays in receiving fiat payments. We strive to provide a seamless experience for all our users, and we apologize that you've encountered these issues which we will investigate. We appreciate you bringing this to our attention and will use your feedback to improve our services.
Reply from Xapo Bank
Thank you for your kind words! We're thrilled to hear you're enjoying our service and platform.
great company especially for the speed…
great company especially for the speed of transactions, responsibility and trust
October 18, 2024
Reply from Xapo Bank
Thank you for your kind words and for taking the time to share your positive experience. We appreciate your recognition of our commitment to speed, responsibility, and trust. We strive to provide our customers with the best possible service and are glad to hear that we have met your expectations.
I wanted tested this service but now i…
I wanted tested this service but now i know it seems scam. I sent 3 euros instanst sepa transfer to my sapo euro account. Of course never arrived, be careful before use their service
October 18, 2024
Unprompted review
Reply from Xapo Bank
Please write to us via talktous@xapo.com so that we can investigate what you are saying. Thank you!
Great app, poor communication and service.
I opened my account in Australia and i was planning to use the debit card on my long travel across europe. I send the money to the account and waited for the card to arrive, it was taking long so i check with support why, and they told me that they dont have debit card for Australian users (they didn't said this in the whole process of the account set up).
I ask to support if i could talk with a supervisor and they made me to book a video call (it wasn't a close date for that so i had to book for the next month) and when the date finally was close, i received a mail to postpone it because the account manager wasn't available.
The app works great and im happy with that, but for a service that cost 1000 usd per year, you expect better communication about which services you are going to get and what not.
And of course you expect a better support service.
So i couldn't speak with my account manager (salvador) and i have money in the account but i cant use it because i dont have a debit card.
October 17, 2024
Reply from Xapo Bank
We understand your frustration with the lack of clarity regarding debit card availability for Australian users. We apologize for the inconvenience this has caused. We are committed to improving our communication and ensuring that all relevant information is readily available throughout the account setup process.
We appreciate your feedback regarding the support experience. We strive to provide timely and efficient assistance to our customers. We will investigate the delay in scheduling your video call and the postponement due to the account manager's unavailability.
My experience has been so go
My experience has been so go until now.
The Bank issued the debit card and sent it to Argentina in less than a week!
The app is easy-to-use, fast and reliable.
Xapo deserves five stars!
I´m just putting four because i am worried about the possibility that they will want to charge me 1000 USD in annual commission next year. If that happens, I'll delete the app forever.
October 16, 2024
Reply from Xapo Bank
We appreciate your kind words about our services and the speed of delivery. We are glad you find our app easy to use, fast, and reliable and we hope you decide to stay when the fee goes up.
On 12
On 12, oct I sent some btc to my personal wallet. It is oct, 15 and the transfer did not happen.
October 12, 2024
Reply from Xapo Bank
Hi Francisco, I saw the transfer was completed. We are sorry for the delay you experienced. Please make sure to contact us via in-app chat, so that we can assist you in any future transaction. We appreciate your support.
Reply from Xapo Bank
Since 2013, we have continuously invested in advanced security measures, innovative financial products, and personal support to ensure you receive the highest level of service. We are adjusting pricing to reflect our improved value proposition.
We're enhancing your Bitcoin experience with:
The Bunker: Taking BTC security to a whole new level!
Lower Spreads: Reducing BTC transaction costs to exchange levels.
Income: Generate 1% yield on your BTC.
Support: Now available every day of the week.
White Glove Service: Premium customer care just for you.
New Services: Coming soon to help your BTC grow.
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