It drizzles and our power goes out. We live in Minneapolis mn, in the heart of the city, there is no reason this should happen. Our power goes out AT LEAST 4-5 times a month a summer. It’s out for AT... See more
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Xcel energy provided electricity to my restaurant in Minnesota. Two months after the business closed, the electrical bill remained the same despite absence of operation and equipment. On top of that X... See more
I have lived in several places in the US and Xcel Energy takes the cake for the worst customer service in the industry (and many other industries for that matter). I recently moved to a city serviced... See more
Best company, One Gas were brilliant from start to finish. Special thanks to Derry Malloy and Hassam. I was kept up to date throughout the process. I cannot thank One Gas enough for giving us such... See more
Company replied
Company details
Information provided by various external sources
Gas deliver mains gas pipes and meter connections throughout England, Scotland and Wales. Our professional services include installations, relocations, upgrades and disconnections of gas pipes and meters. We undertake these for a wide range of businesses customers big and small to large industrial sites.
Contact info
Longley Lane, DE21 7AT, Derby, United Kingdom
- 0800 999 3315
- info@xcelenergy.co.uk
- xcelenergy.co.uk
1.5
Bad
30 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Xcel Energy
Great to hear, thank you for your review Mrs Samra. Richard Hearne, Director.
Good service all around
Used them to connect 3 houses with gas and would highly recommend them. Will be using them again in the future!
June 8, 2014
Unprompted review
Reply from Xcel Energy
Thanks for your review Brian. We look forward to assisting you again in the future. Richard Hearne, Director.
These people couldn't be any more helpful!
I just wanted to add a few lines of appreciation for the service this company has given to me. They went out of their way to give me a great deal of advice, relating to services that had absolutely no intrinsic financial benefit. In this darn age you rarely come across a business that does something selflessly but this company went above and beyond. Excellent service, sincere thanks.
May 28, 2014
Unprompted review
Reply from Xcel Energy
Good evening Sarah. You are very kind. What lovely comments. This makes me smile a lot, and positive feedback like this makes it all worth while. All the best to you. Richard Hearne.
Very good service, team arrived on time and completed the job.
April 5, 2014
Unprompted review
Reply from Xcel Energy
Thanks for your testimonial Eddie. It is good to know you we kept you happy. Enjoy the rest of your weekend. Richard Hearne, Director.
Excellent communication and workmanship
I was guided very well through the whole process by Derry from start to finish. Having gas laid on was new to me and everything was explained, so that I knew what to expect. Everything happened on the day, and the making good afterwards was excellent.
March 25, 2014
Unprompted review
Reply from Xcel Energy
Delighted to read your review John. I'm very glad Derry served you well. Richard Hearne, Director.
Very good in organising and executing our gas connection excellent communication highly recommended
Yes I have passed your details to a friend of mine who is a developer
February 14, 2014
Unprompted review
Reply from Xcel Energy
I'm delighted you were pleased with our service. Richard Hearne.
Thankyou very good service.
I will use this company again and also recommend it to my friends.
February 4, 2014
Unprompted review
Reply from Xcel Energy
Thanks for your feedback Mazeer.
Richard Hearne
Director
Excellent service
It was a seamless service from start to finish. The work was carried out in a professional manner, the workmen were very polite. Even though they had two inspection audits during the work, they just carried on regardless of the interruptions. The site was clean and tidy when they had completed the work, everything backfilled and surfaced to a high standard. We would recommend them to anyone.
January 4, 2014
Unprompted review
Reply from Xcel Energy
Hi Graham
It's lovely to read your review and I am very grateful to you.
Thanks for your time,
Richard Hearne.
Great service and price.
Great company to deal with, good communication, prompt quotation and great value for money.
September 15, 2013
Unprompted review
Reply from Xcel Energy
Fantastic comments. Thank you very much for taking the time to share your opinion. Richard Hearne.
Five star service, five star product.
Friendly and helpful staff organised our project with expertise and efficiency. The team connected our house to gas without fuss or drama. They were professional in all aspects of the operation.
September 9, 2013
Unprompted review
Reply from Xcel Energy
Wonderful feedback Leslie. Thank you so much.
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