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XCover.com Reviews 68,410

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TrustScore 4.5 out of 5

4.5

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 15,549 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the user experience, from setting up an account to navigating the website and submitting documents. Many people appreciate the straightforward process for making claims and the overall efficiency of the service provided. Conversely, some people were dissatisfied with the claims process, mentioning difficulties in getting claims approved or receiving timely communication. A few other people also felt that response times were slow, and some experienced issues with receiving payments after claims were approved.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of creating an account, navigating... See more

Claim

Customers consistently note ambiguous experiences with claim. Many reviewers report an easy, straightforward,... See more

Service

Reviewers highlight positive aspects of service. Many customers express satisfaction with the quick, easy,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers report significant delays and a... See more

Product

Customers had ambiguous experiences with product. Many reviewers found the coverage concept good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have great piece of mind when I use XCover. I have been unfortunate enough to file a claim in the past, but it was an easy process. Apart from taking and uploading photos of the product, I didn’t ha... See more

Rated 5 out of 5 stars

At the high cost of flying and hotels, having insurance in case of an emergency can safe you tons of money. Sure enough, we needed to cancel a trip as a family member ended up in the hospital. Having... See more

Rated 5 out of 5 stars

I was skeptical about buying this insurance because I thought I'd be able to make this event, but something told me I should get it just in case. I ended up needing an emergency root canal two days pr... See more

Rated 5 out of 5 stars

The directions were simple. I can't mention the coverage or customer service but it was easy to set up an account.

Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Travel Insurance Company

Written by the company

XCover makes insurance simple, fast, and stress-free - which is why millions of global customers trust us to protect the things they love and do. Our worldwide, follow-the-sun support is right here when you need a helping hand - anywhere, any time. When it comes to claims, no one likes to wait. We've replaced snail mail and paper trails with an easy online process and instant payments. You can trust us, as we are backed by some of the world’s largest insurers.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

68K reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Awful experience


I was stealthily enrolled into their insurance cover when I booked a hotel, I didn't ask for it and didn't want it.
When I tried to complain and cancel the policy I was completely ignored.

April 28, 2026
Unprompted review
XCover.com logo

Reply from XCover.com

Hi Richard,

Thanks for your feedback, we understand delays can be frustrating.

Updates on your request are sent to the email linked to your XCover Account. We recommend checking your inbox and spam folders, or logging in to your account to view the latest status.

If you’re still unable to find any updates, please contact us via our support form (https://www.xcover.com/en-us/contact-us) and include reference TP-7078523 so we can review this directly.

The XCover Team

Rated 5 out of 5 stars

Bought insurance to insure against not…

Bought insurance to insure against not being able to travel on a train journey. Very competitive pricing. Have not travelled at the time of writing and therefore do not have knowledge of how the company will handle the claim should there be a need to.
Will update if there is a need to claim and how this company handled my claim.
At this time feel re assured that should I make a claim it will be honoured. Ed.

May 11, 2026
Unprompted review
Rated 3 out of 5 stars

Good perhaps but unclear why it is…

Good perhaps but unclear why it is needed?

May 10, 2026
Unprompted review
XCover.com logo

Reply from XCover.com

Hi Deby​,​

Thank you for sharing your feedback with us.

We look forward to hearing about your experience with XCover Protection in the future.

If you require assistance at any time, please feel free to contact us.

Thanks for choosing us,
The XCover Team

Rated 4 out of 5 stars

RECENT COVER PURCHASE

I've only just taken out the cover a couple of days ago for a projector. Verifying my cover was very easy/simple. Obviously not had to use plan, but, if I do, I'll happily add a further review.

May 9, 2026
Unprompted review

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