A quality product, careful shipping and great after-sales service. I made a mistake in my delivery address when the product had already been sent and the company was very reactive to solve the p... See more
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See what reviewers are saying
Excellent backpacks, even if you disregard the gimmicks. Having owned the Original and the Hero, I personally don't care much about the material being cutproof, nor the usb hub they include in those... See more
Trying to force me to download an app to be able to following my order status. Have a link to follow status online with small text after all big things pointing towards the app. This can only be a one... See more
A carabiner of our one and a half year old Bobby Bizz bag broke down. So we asked whether it would be possible to acquire a new one - unfortunatelly not. Instead, we got a new bag for free. :) We re... See more
Company details
Written by the company
Bags with a purpose
Contact info
Lange Kleiweg 6-28, 2288 GK, Rijswijk, Netherlands
- support@xd-design.com
- xd-design.com
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I never received my order
I am at a loss for words. 12 days after receiving confirmation of my order, I still haven't received my parcel and have no idea where it might be. I contacted customer services both via email and chat, but they have been unresponsive and completely unhelpful. They even suggested I just check on my order myself without giving me any information. I would not recommend to buy from you.
April 8, 2023
Unprompted review
Reply from XD Design
Hi Cristina,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
Thanks & regards,
Nick
XD DESIGN Team
Good website
April 7, 2023
Reply from XD Design
Hi Ihor,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Reply from XD Design
Hi Olivier,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Don’t know what my order status is…
Don’t know what my order status is after 72 hrs although the website said that I’d get a shipping tracking number in 24 hrs
I used the customer service chat too and there still isn’t any reply
After three days, I did receive the update and got the package in about a week. The product itself is quite good
April 1, 2023
Reply from XD Design
Hi Sheng- Fu,,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
Kindly reach out to our customer support in case of further need.
Thanks & regards,
Nick
XD DESIGN Team
Great products and speed of service.
March 31, 2023
Unprompted review
Reply from XD Design
Hi BM,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Reply from XD Design
Hi Jr 1,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
My husband had one for years so I’ve…
My husband had one for years so I’ve ordered the smaller size for my son. This one was on sales so very good price for this quality
March 11, 2023
Unprompted review
Reply from XD Design
Hi Catherine,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAMHi Melanie,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
This company is a scam
I ordered a bag for my wife. It arrived but was the wrong size for her needs. XD designs kindly provided me with a courier collection for return. After collection, I got confusing emails from the courier about customs charges. I contacted XD designs and here is where the service level drops. The agents send terms and conditions to me stating that I have to pay for customs and taxes. That’s fine I said, but this is for a return which your T&Cs say nothing about, so this is your fee to cover. They forward it internally, asking for it to be resolved but I never hear back… the bag eventually gets returned to me by the courier! I ask XD for a new courier label with the customs info attached so I can return again. They ignore me for weeks, despite numerous messages. I get in touch via live chat and they ignore me. Eventually they reply saying customers have to pay for customs fees for deliveries, which enraged me considering how many times I had to mention that this is for a return that THEY offered. And we’re back to the silent treatment. Utterly disappointing service -Sonny
January 3, 2023
Unprompted review
Reply from XD Design
Hi Evelyn & Sonny,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
We have double-checked your order in our system and it seems that your order is in fact delivered & refund in full. Kindly reach out to our customer support in case of further need.
Thanks & regards,
Nick
XD DESIGN Team
All perfect the backpack is amazing
March 21, 2023
Unprompted review
Reply from XD Design
Hi Elena,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
the bag i got was not what i expect
the bag i got was not what i expect. The zipper was nog good manufactured and the strip for holding my laptop was als not good sewn into the bag.
I had a similar bag for several years that was one but the zipper broke. You say you are int recycling and invirement friendly production, why don't you take that bag in return to use some of the parts again?
February 20, 2023
Unprompted review
Reply from XD Design
Hi Marnix,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
Thank you for your product feedback it has been passed on to our product team.
Thanks & regards,
Nick
XD DESIGN Team
Do not trust this company
Do not trust this company. Bought from Spain a trolley didnt fit my expectations and returned to them the same day following the instructions/courier provided by XD. A month later no news and they asked me to check with the courier. The Spanish courier confirmed they delivered the parcel at a Belgian delivery company as instructed who we suppose it is mean to do the final delivery to XD. The Spanish courier said they cant do anything else as they have done their part. I shared the feedback with XD and just got radio silence. So no money back after more than a month despite processing the return the very same day and not expectations I will ever get it back. Very disappointing. Dont trust them. Sound friendly but truth is, they are keeping my money despite I return the product through their courier. Never happened before buying online. Super disappointing. I am working with my bank to recover the money. A lot of inconvience while XD goes silent and the product was not even that great (nice design but super bulky)…never again!
Update: they processed the refund months later only after I was force to escalate the situation with VISA and they concluded I was fully entitled to the refund. I stand by my evaluaton.
March 18, 2023
Unprompted review
Reply from XD Design
Hi Gemma,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
We have double-checked your order in our system and it seems that it was delivered also we have confirmation the refund did actually go through, please reach out to our chat if you have any doubts.
Thanks & regards,
Nick
XD DESIGN Team
There is a problem with the site
There is a problem with the site. Every time I want to buy something , it doesn’t load the confirmation page .and now Here I am buying 3 bags, but I only need one
March 16, 2023
Reply from XD Design
Hi Roland,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We appreciate your feedback and have informed our webshop team.
As we are aware of customers issues throughout this period due to ongoing testing, please reach out to our customer support chat on our website we would like to offer you a 10% Discount code as a courtesy for this inconvenience.
Thanks & regards,
Nick
XD DESIGN Team
Amazing products
Amazing products. Well thought. Great quality. But the ordering process is a bit confusing. Once you place an order you cannot cancel it anymore. Different browsers provide you a different experience and the adblock apps made it even worse. The support team replied very quickly to my problems but I have actually never managed to order the backpack from the website, just the accessories to it. I was forced to order the backpack from a different website which was not my goal at all…
March 8, 2023
Unprompted review
Reply from XD Design
Hi Anselmo,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Het is perfect!
March 14, 2023
Reply from XD Design
Hi Danjela,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Great quality product!
Great quality product!
I've been using the Bobby Hero Regular bag for about 3 years now and it still looks and feels new! I use it as my work bag so it sees very regular use in good and bad weather conditions.
Recently bought the dividers for my bag so I can also start using it as a camera bag. Am looking forward to using them.
March 15, 2023
Unprompted review
Reply from XD Design
Hi Jesse,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Great price and excellent design which…
Great price and excellent design which is practical.
March 13, 2023
Reply from XD Design
Hi DB,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
recommends
1. Long Delivery, order was made on 28 FEB 23 and received on 08 MAR 23
2. backpack is very nice, comfortable but also very heavy.
March 13, 2023
Unprompted review
Reply from XD Design
Hi Kostyantyn,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
We do our best to deliver a smooth ordering experience, in partnership with our third-party providers and apologies if you have encountered delays.
As we are aware of customers delays throughout this period, please reach out to our customer support chat on our website we would like to offer you a 10% Discount code as a courtesy of your delay.
Thanks & regards,
Nick
XD DESIGN Team
Quick delivery of an outstanding…
Quick delivery of an outstanding product of which the last bought is the 6th purchased.
Elegant, extremely useful, smart solutions
The description and videos give you a clear idea of the products characteristics
Easy tracking of delivery
March 11, 2023
Unprompted review
Reply from XD Design
Hi Christina,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
Quick delivery,good discount and…
Quick delivery,good discount and excelent quality
March 3, 2023
Unprompted review
Reply from XD Design
Hi Alex,
Thank you so much for sharing your positive experience with us! We are absolutely thrilled to hear about your satisfaction. Our teams put great effort into ensuring a seamless ordering process, fast delivery, and exceptional products.
Your feedback is truly valuable and encourages us to continue providing the best service possible.
Thanks & regards,
Nick
XD DESIGN TEAM
It has nit been possible to retur the…
It has nit been possible to retur the article because Therefore is no etiquete
March 2, 2023
Unprompted review
Reply from XD Design
Hi Anna,
Thank you for sharing your feedback regarding your issue. We apologize for any inconvenience this may have caused you.
we apologies if our third-party provider perhaps forgot to place teh return label, as we understand mistakes can happen please reach out to our customer support chat on our website, our agents will provide you with the return label right away.
Thanks & regards,
Nick
XD DESIGN Team
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