We buy consumables and parts (Xerox) from Xentair quite often now and they are very good. They try to go the extra mile, ship the orders in good time and generally do a very good job. Their prices a... See more
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Review summary
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Reviews shaping this summary
I received absolutely amazing service from this company. Paul in particular was outstanding. I had a Xerox printer that looked like a complete write-off, especially with Xerox restricting access... See more
Company replied
I had a truly excellent experience with this seller. I ordered a WiFi kit for my printer, which was dispatched the same day—impressive speed! Unfortunately, the first kit wasn’t recognized by my p... See more
We've been frequently purchasing Xerox consumables and parts from Xentair and have been thoroughly impressed. They consistently strive to exceed expectations, delivering orders promptly and maintainin... See more
Company details
Written by the company
We are Xerographic specialists and supply parts, toners, drums, spares and fusers for all types of Xerox, Konica, HP, Ricoh and other devices.
Contact info
Unit 4C, Ash Park, Ash Lane, RG26 5FL, Little London, United Kingdom
- 01256 886 420
- sales@xentair.com
- xentair.com
4.9
Excellent
386 reviews
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Always quick to respond > Do what they…
Always quick to respond > Do what they say on the tin is the ebst way I can describe Harry and the team
March 4, 2024
Excellent company
Excellent company, nothing too much trouble!
I had a problem with my printer which my usual engineer gave up on. Although I am well out of their area Xentair took the time, and several phone calls,
to explain how to solve the problem.
March 11, 2024
Unprompted review
Reply from Xentair International Ltd
Thank you Headley. Always here for you.
Highly recommended!
Paul was fantastic, made a huge effort to help even though we were out of his way, and he fixed what seemed to be an unsurmountable problem through sheer tenacity - would highly recommend this company
March 11, 2024
Unprompted review
Reply from Xentair International Ltd
Thank you Caroline.
I've never used this company and a…
I've never used this company and a payment was taken from my bank account this morning at 8.50am. I can't find any way to contact this company other than here. I will be contacting my bank!
March 3, 2024
Unprompted review
Reply from Xentair International Ltd
Hi Lucy, we've not taken any money from your bank account and searching for our company on any search engine shows our contact phone number and email address etc. So you must've left a review for the wrong company.
A spare part for my Xerox Phaser 6600…
A spare part for my Xerox Phaser 6600 was easy to find on the website. Price for the item (a small plastic slider for the paper tray) was way too high. Unfortunately I had to pay almost 23 euro for import taxes and delivery outside the UK (Belgium), but that's not something Xentair to blame for. Delivery was prompt after paying import duties. And most important: no need to replace this laser printer for a new one, it's again working fine after installing the spare part.
December 13, 2023
First rate service
I required a small but important part on a 7 year old machine. I was delighted to find that you had one in stock and by opting for fast delivery it was with me the next day. It fitted perfectly and solved my printer problem.Can’t get better service than that!
December 4, 2023
very helpful
November 28, 2023
Needed a replacement bypass tray
Fits into the printer fine but it does not feed the paper into the printer, theres a gap between the wheel and the paper. May have to return it.
November 3, 2023
Your company is great because of the staff you have.
Your company is great because of the initial contact person - Harry Piggott. Harry was most helpful. He promised to check something out - and he did it and got back promptly. Very impressed with customer service including courtesy and professionalism.
October 31, 2023
Great communication and super fast…
Great communication and super fast shipping.
Thank you
October 31, 2023
Quick service and good price.
October 26, 2023
Outstanding customer service!
Outstanding customer service. I've bought an IP Board for my Xerox WorkCentre, and the help I have from Paul every day to solve the issue, it's above every expectation. The best experience I ever had. Many thanks for all.
October 17, 2023
This was a great purchasing experience
This was a great purchasing experience. I needed fast replacement of some printer parts that the official Xerox store was not able to provide before at least 3 weeks. Here they were announced in stock, but I wanted to make it sure (I had to cancel orders made the same day to other shops because items announced in stock in fact were not) so I contacted the Xentair customer service, got confirmation within minutes, placed the order, material shipped the same day and delivered few days later (from UK to France).
Thanks, and keep up the great work.
October 19, 2023
Reply from Xentair International Ltd
Merci beaucoup pour votre incroyable avis et nous sommes très heureux que vous ayez trouvé notre service excellent. Chaque avis comme le vôtre compte beaucoup pour nous et aide les autres comme vous à voir que nous nous soucions de nos clients. Merci.
Excellent professional service
October 17, 2023
Reply from Xentair International Ltd
Thank you for taking the time to leave us a review Mark.
Excellent service as usual
October 11, 2023
Happy to deal with you soon
October 10, 2023
Reply from Xentair International Ltd
Thank you so much Jean.
Reply from Xentair International Ltd
Thank you so much for taking the time to leave us a review.
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