Xero used to be a fantastic company
Xero used to be a fantastic company; responsive, leading edge, the best UI in the accounting field, and smart logic to semi-automate things like reconciliations.
These days, every change is for the benefit of the shareholders, and many changes are not just +/-0 for the users, they are downright hostile changes.
One example is a popup banner that pleads with the user to enable online payments (which Xero makes a tidy margin on). That kind of feature used to live in an appropriate place (settings/invoices or settings/payments) but now gets plastered on the invoice page, with a "dismiss" button that only dismisses it for a few days. This kind of abuse of the user experience is now routine with Xero - if it might make a few cents for the shareholders, then its OK to crap on the user experience.
There are bugs that negatively affect our productivity on everyday tasks that are now years old - these get no attention, and reporting them gets you a "we value your feedback" reply.
We have multiple companies on Xero, this is not a user-skills issue. If you are considering Xero, take a close look at Xero Central (where some of the bugs and feature requests are listed, almost all are ignored) before you consider boarding this ship.
The first thing you will notice is that almost every post from Xero will start with "we value your feedback", and "we are listening" as if every re-reporting of an issue is something new to them. Xero have no intention of fixing some of the issues - there isn't enough shareholder value in working on things that make a better *user* experience, its only worth they time working on things that make for better shareholder value.
I wish that Rod Drury was still CEO - back then, the productivity of the user was the most important thing. Now its far down the list.