Xero ShoesReviews 

1,797
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Many customers find the shoes to be very comfortable, lightweight, and well-made, suitable for various activities and everyday wear. People appreciate the wide toe box and the natural feel of the shoes, which can be beneficial for foot health. The customer service is often highlighted as exceptional, with staff being responsive, helpful, and making efforts to resolve issues. However, some reviewers were not happy with the durability of the shoes, reporting issues like soles separating or materials wearing out quickly, especially with regular use. There are also complaints about slow customer service responses, difficulties with returns and exchanges, and sizing inconsistencies, particularly with clearance items. Some customers also found the shoes to be expensive for the quality received and experienced discomfort with certain styles.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit, with many praising the comfort, style, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the shoes as well-made, comfortable, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction due to... See more

Return policy

Customers consistently note negative experiences with the return policy, describing it as highly... See more

Price

Users describe negative interactions with price, finding the shoes quite expensive and often overpriced for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great shoes and great service! I got a few pairs of the original Denvers on sale to last me between work and everyday use and they held up great. My only complaint was that when I tried the waterproof... See more

Company replied

Rated 4 out of 5 stars

The Genesis women's sandal arrived two days after ordering via DPD. I liked that minimalist packaging was used for transit of the sandals. They're instantly comfortable and easy to adjust and have suf... See more

Rated 5 out of 5 stars

On behalf of a member of the household, "My Xero shoes are so comfortable - and they've been from the start. They are also fun and have been admired by passers by. The shoes come in different sty... See more

Rated 5 out of 5 stars

I bought the Mesa Trail II shoes. They are the most amazing, hard-wearing and comfortable shoes I have bought for the outdoors. I have walked in different stoney mountain terrains, including volcani... See more


Company details

  1. Shoe Store

About Xero Shoes

Written by the company

The most comfortable and versatile shoes, boots and sandals your feet will ever love. Barefoot and minimalist footwear for running, hiking, walking, travel, yoga, working out, and more. As seen on Shark Tank.

Xero Shoes

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(1,797)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent small manufacturer

Xero is a small company that makes minimalist shoes and sandals. I find that their products work well on my feet, and they have been durable. I am always pleased with their customer service and shipping policies. Thus far, I have two pairs of Xero sneakers and one pair of sandals, and am totally happy with my purchases.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

No customer service!


One of the shoes I received last Friday is dented at the toe, as if a circle has been punched into it. I immediately e-mailed to the support address, but have not received a response yet. Chat messages on the website are also not answered. When I indicate on the website that I want to exchange the shoes I ordered on May 7, the website indicates that this is no longer possible because the 45-day period has expired. It is May 20. Cuckoo!
So now I am stuck with a pair of shoes that I cannot wear and cannot return, because then I have to pay for the shipping and I also do not trust the company anymore.

May 16, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Klant,
We are sorry to hear about the issue with your new order.
We are not seeing any emails associated with this name in our inbox.
Please reach out to support@xeroshoes.com and they would be happy to assist

Rated 5 out of 5 stars

I have tried 'em ALL, these are about the best

I have been a Xero shoes customer for 5 years. I have many pairs. I am a lady with wide hard to fit feet with bone spurs, and these shoes solve a lot of problems. Sometimes I use the men's models. These are all very well made. I have many miles on some of them (literally). Some of them are quite cute, and they all look the very opposite of a "support" shoe or something (ack) orthopedic. I have returned and exchanged a few pairs, and they are super helpful about that. Love this company.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

No more aches and pains

Since I started wearing Xero Shoes I have not had my aches and pains on my ankles, knees and hips when I went on my long hikes. Got 7 pairs already and the family of Xero Shoes keeps growing.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

xero shoes

This company makes nice looking and useful footwear for the masses that is priced just right.

May 13, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Victor,
Thank you so much for your kind words! We're thrilled to hear you’re enjoying our footwear and appreciate your support. It means the world to us to know we're hitting the mark on both style and value. We hope to keep you walking happy for a long time!

Rated 1 out of 5 stars

60-dollar girl shoes very stiff

60-dollar girl shoes, very stiff. My daughter will not wear them.

Yea, If you had a better return policy I could, but due to your return policies, I cannot. So, try to me more customer-focused instead of money-focused, which I understand you're trying for a third vacation home, But you could also not sell shoes that are so hard they are unwearable. I now see why they are on sale, they are garbage.

April 29, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Robert, We are very sorry to hear these shoes did not work out for your daughter.
Feel free to reach out to our support team if you are needing to make a return or exchange: support@xeroshoes.com

Rated 1 out of 5 stars

Still no delivery after nearly two weeks — no proper customer service response

I placed an order with Xero Shoes UK on 30 April (Order #6153565) and paid £106 including shipping. As of 12 May, the parcel still hasn’t been received by the courier (DPD), and I’ve had no meaningful update.

I contacted Xero Shoes but only received an unhelpful AI-generated reply, and no follow-up from an actual customer service representative. There was no mention of any extended lead time when I ordered, so I reasonably expected the shoes to have arrived by now.

Really disappointed by the lack of communication and transparency. I’ve now had to contact my bank to raise a chargeback. I had high hopes for this company, but the experience has been frustrating and unprofessional.

——

Update as of 15 May, the retailer has refunded my money or fulfilled the order. Despite having replied here, they have been completely unresponsive to my emails.

May 12, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hello,
Thank you for your feedback.
We are sorry to hear about the delay with your order. It looks like a representative has reached out as of today, May 12th, at 3:07pm Mountain Time.
Once they have more information, they will reach back out with next steps on reshipping your order or issuing a refund.
Please email support@xeroshoes.co.uk if you have any additional questions.

Rated 5 out of 5 stars

The first pair I ordered didn't fit but…

The first pair I ordered didn't fit right, and Xero was very efficient with the return and very helpful with recommending a better shoe fit for me

April 15, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Thank you so much for your feedback! We’re so glad to hear you’re enjoying your Xero Shoes now that you got a better fit option. It means a lot to us to know we’re delivering comfort, function, and style you can count on. Thanks for being part of the Xero Shoes family—we appreciate you!

Rated 5 out of 5 stars

Get these now!

I should have gotten them sooner! I love my Xero sneakers. I thought it would take some time to get used to them - I was wrong! They are so comfortable! They look great and feel great! Do yourself and your feet a favor and get these - you wont be sorry!

May 12, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Robyn,
Thank you so much for your awesome review! We’re so glad to hear you’re enjoying your Xero Shoes. It means a lot to us to know we’re delivering comfort, function, and style you can count on. Thanks for being part of the Xero Shoes family—we appreciate you!

Rated 5 out of 5 stars

Z trail sandal

I have been a barefoot girl my whole 75 years of life. This is the first shoe that makes me feel like I have come home. I hike three or four miles of forest trails daily and The Z Trail sandal is a dream come true. Thank you. I have gone from not wanting to put shoes on to not needing to take them off. If you are on the fence about buying these, just jump! You won’t regret it.

May 2, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Joyce,
We really appreciate your feedback! It’s always great to hear when our shoes are hitting the mark. Thanks for choosing Xero Shoes and for being part of our journey!

Rated 5 out of 5 stars

Great minimalist Shoes a lot of…

Great minimalist Shoes a lot of different models, looking good while feeling good. Been wearing Xeroes as everyday shoes as well as for marathon training. Big big fan here !!!

May 11, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Patrick,
Thanks for your feedback! We love hearing that you're enjoying your Xero Shoes. Your support means the world to us—here’s to many more comfortable, natural steps ahead!

Rated 5 out of 5 stars

I absolutely love my Xero shoes

I absolutely love my Xero shoes! I got the white Dillon leather for women in size 6.5. Quality materials, super comfy, and stylish look for home or office.

May 11, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Marina,
Thank you so much for your feedback! We’re thrilled to hear you’re enjoying your Xero Shoes. It means a lot to us to know we’re delivering comfort, function, and style you can count on. Thanks for being part of the Xero Shoes family—we appreciate you!

Rated 5 out of 5 stars

Great shoes and fast shipping

Great shoes and fast shipping. Shoes fit well and are well made. My feet don’t hurt after a run or an 8 hour shift on my feet.

April 16, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Kevin,
Thanks for your feedback! We love hearing that you're enjoying your Xero Shoes. Your support means the world to us—here’s to many more comfortable, natural steps ahead!

Rated 5 out of 5 stars

These are the most comfortable shoes…

These are the most comfortable shoes I’ve ever worn. I love them so much, I bought another pair in a different color. I’m sure I will be buying more of this brand. The price is very reasonable also.

March 7, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Jeanette,
Thank you so much for your feedback! We’re thrilled to hear you’re enjoying your Xero Shoes. It means a lot to us to know we’re delivering comfort, function, and style you can count on. Thanks for being part of the Xero Shoes family—we appreciate you!

Rated 5 out of 5 stars

It’s the best cheep minimalist shoe out…

It’s the best cheep minimalist shoe out there!!
Get these things on you feet now!

May 10, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Logan,
Thanks for your feedback! We love hearing that you're enjoying your Xero Shoes. Your support means the world to us—here’s to many more comfortable, natural steps ahead!

Rated 5 out of 5 stars

Love these!

I bought these shoes specifically for my trip to Italy, I wanted to wear a cute but comfortable shoe when going out for dinner. I did not need to break these shoes in at all and were so comfortable even with walking several miles on cobblestone streets and sidewalks. I really want another pair! The only down side is the shipping cost.

May 1, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Rachel,
We really appreciate your feedback! It’s always great to hear when our shoes are hitting the mark. Thanks for choosing Xero Shoes and for being part of our journey!

Rated 5 out of 5 stars

These shoes changed my life

What made my experience so memorable as I’ve dealt with foot pain for years planner fasciitis numbness in my toes and recently was diagnosed with flat foot. I’ve lost my arch. I used to wear sketchers for years and they seem to help until the flat foot problem they actually made my pain worse so I researched shoes for flat foot and came across their website. I ordered a pair of shoes and also ordered to list compression socks specifically for plantar fasciitis and numbness between the shoes and the socks. I’m now pain-free and it’s just amazing. I just ordered a pair of boots and I’m waiting for them to get here. I can honestly say that these shoes changed my life.
The ordering process was easy. I actually called the company and actually got a human that helped me decide which you would be best for me. I have to say that this company goes above and beyond anything that I’ve ever experienced. They’re really a great group of people.

May 9, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi John,
Thank you so much for your feedback! We’re thrilled to hear you’re enjoying your Xero Shoes. It means a lot to us to know we’re delivering comfort, function, and style you can count on. Thanks for being part of the Xero Shoes family—we appreciate you!

Rated 5 out of 5 stars

Always quick shipment and quality…

Always quick shipment and quality products. The one time I ordered the wrong size the return process was also quick and easy.

April 29, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Thanks for your feedback! We love hearing that you're enjoying your Xero Shoes. Your support means the world to us—here’s to many more comfortable, natural steps ahead!

Rated 5 out of 5 stars

AMAZING!

Wow, unreal! Having a wide toe box on a basketball shoe is game changing..thank you xero for stepping up and being the first to make a barefoot minimal basketball shoe..I just wish I had these growing up!

May 7, 2025
Unprompted review
Xero Shoes logo

Reply from Xero Shoes

Hi Nick,
We really appreciate your feedback! It’s always great to hear when our shoes are hitting the mark. Thanks for choosing Xero Shoes and for being part of our journey!

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