XGLOBAL FX Reviews 219

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

There is a large selection of Forex and CFD pairs One of the main advantages of globalfx, in my opinion, may lie in the large number of trading instruments provided. Yes, some of them are known to be... See more

Rated 4 out of 5 stars

Xglobalfx is a quite good broker it's been established at 2012. The broker has various accounts including Islamic account it good News for Moslem. On this broker you can trade such as forex, energies... See more

Rated 5 out of 5 stars

TRUSTED BROKER I recommend to all of you, if you choose a broker at this time you have to be careful, maybe your money runs out of the broker's trick. So choose xglobalfx broker because it is a... See more

Rated 5 out of 5 stars

I am a new user in the world of forex trading broker XGLOBAL MARKETS is the best for newbie to learn and get the perfect experience with low spreads and with various types of accounts offered shows... See more

Company details

Written by the company

Forex and CFD broker offering OTC financial trading in a regulated environment.


Contact info

4.1

Great

TrustScore 4 out of 5

219 reviews

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Rated 1 out of 5 stars

I was charged with hedging while i was…

I was charged with hedging while i was trading ny session so i wanted xglobal to fix my account

July 19, 2024
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Reply from XGLOBAL FX

Our risk management team identified your sole trading strategy was to make risk free profits by hedging the bonus between two accounts. This is considered bonus abuse and is against clause 12 of the general bonus terms here: https://www.xglobalfx.com/general-bonus-terms/
Bonuses are given to provide clients an edge when trading on a speculative basis. We are unable to issue them to provide a risk free method of making money.

Rated 1 out of 5 stars

Horrible withdrawal

Horrible withdrawal, did not reach my account

June 19, 2024
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Reply from XGLOBAL FX

We can see you have successfully withdrawn many times. If this issue still exists please contact clientsupport@xglobalfx.com or your relationship manager so we can resolve this. Withdrawals should always be received.

Rated 4 out of 5 stars

Its a good broker, problem comes when it comes to withdrawals

Good broker ,but you should improve in your withdrawals,it's difficult to get money when doing withdrawals

June 10, 2024
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Reply from XGLOBAL FX

Thank you for your comments, we are glad you consider us a good broker. Your comment regarding withdrawals are noted. Withdrawal requests are typically sent within 24 hours. If KYC documents are out of date we do request up to date documents before processing withdrawals, which is a legal obligation.

Rated 4 out of 5 stars

This experience could be the best the…

This experience could be the best the only biggest problem is when it comes to withdrawals. They take forever to be processed and reach us clients.

May 17, 2024
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Reply from XGLOBAL FX

Thank you for your comments, we are glad you consider us a good broker. Your comment regarding withdrawals are noted. Withdrawal requests are typically sent within 24 hours as long as KYC documents are up to date. The time it takes for withdrawals to reach clients accounts can vary depending on the payment processor used. We do have near instant options available like Skrill and Neteller if speed is important.

Rated 1 out of 5 stars

Crypto deposit is the quickest way to…

Crypto deposit is the quickest way to lose hard earned investements.... OK let that slide

Then suddenly I just learnt that they require a new proof of residence every 5 months before they will let you withdraw. The only broker in the world....

I have registered with brokers for over 10 years and not once would the ask for new proof of residence each time I needed my money back....
So long story short....they are proving what my peers said about fly by night chance brokers....that cannot be trusted...

Date 20/05/23

Follow up to the review I sent the utility Bill which has both my residential bill as well as my physical address the agent seems not interested in verifying this with my profile. He responds with an emotional filled email as follows :

Hello Mpendulo,



Hope you are well,



Please note that the POA document provided cannot be accepted. Kindly provide me with another POA document that includes your full residential address (Bank statement, confirmation of address from municipality) not your PO BOX.



Regards.



Hassan Farhat

Backoffice Officer

May 17, 2024
Unprompted review
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Reply from XGLOBAL FX

Hello,
I'm sorry you are not satisfied with the service on this occasion. Our firm is regulated in multiple jurisdictions including the EU so we apply due diligence procedures that meet European standards. This includes ensuring our clients have updated documents when performing transactions. We require proof of address documents that are less than 6 months old and identification that is not expired. We have reviewed our back office officers email and we can see he is following company protocol. Your withdrawal will be promptly processed once we receive the requested documentation.

Rated 1 out of 5 stars

When I exacute a trade the execution…

When I exacute a trade the execution doesn't happen where the spread is like it used to do, you guys went from A book broker to C book broker 🤦‍♂️

May 10, 2024
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Reply from XGLOBAL FX

We have reviewed trade execution and liquidity setup with our brokerage team and no changes have taken place recently. Execution should have remained the same fast and accurate performance you initially experienced. If you experienced poor execution during liquid market hours such as during the London or New York sessions we would gladly look into it as the market is liquid and spreads are tight around such hours. If this is the case please email clientsupport@xglobalfx.com with ticket numbers and we would gladly look into it for you. Liquidity does dry up in the interbank market around midnight (server time) as most major banking jurisdictions close then. So if you experienced poor execution or wider spreads around midnight server time this would be the explanation and all brokers and banks are affected.

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