I ordered a cute highland cow, it is lovely but came without a microwave pouch. I emailed customer service, who said they would send another one but I had to pay postage. They sent me a link, but that... See more
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Avoid like the plague! A pair of 4way stretch mens cargo trousers arrived and were disgusting, nothing like advert! Material was cheap shiny non stretch material that smelt highly of toxic chemicals!... See more
Company replied
On the whole I'm a little bit disappointed with the product as I thought the pads would be bigger and the foam doesn't last as well as I thought. They still do the job of cleaning my toilets, which... See more
My previous comments were intended for another company that I had dealt with at the same time. The only comment would be the length of time it takes to prepare and send items.
Company replied
2.7
Poor
155 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Absolute rubbish!
Absolute rubbish!
The trousers arrived today and are going straight to the charity shop.
I know they were cheap but I did expect to be able to wear them.
I ordered size 4XL because I wanted them baggy.
Well I know the sizes are different in China but I couldn’t even get the trousers up my legs!!!!
As for the quality, disgraceful!
PLEASE DO NOT BUY FROM THIS AWFUL COMPANY UNLESS YOU WANT TO WASTE YOUR MONEY!!
June 1, 2026
Unprompted review
Reply from Xigoot
Dear Customer, thank you for your honest feedback. We are deeply sorry to learn that the sizing and product quality did not meet your expectations. Delivering reliable products is something we take very seriously, and we understand how concerning this situation must be for you. Please send your order details and a brief description of the issue to service@xigoot.com. Our customer service team will carefully review your case and contact you within 24 hours to provide a suitable resolution. We apologize for any inconvenience and thank you for your support.
Improve delivery ordered 13 th May …
Improve delivery ordered 13 th May still not delivered my order and the tracking shows it has not moved yet
May 27, 2026
Unprompted review
Reply from Xigoot
Dear Customer, thank you very much for taking the time to provide your feedback.
We sincerely apologise that your recent shopping experience did not meet your expectations, and we fully understand how you feel. We are committed to prioritising your issue and resolving it as soon as possible. If you have not yet received your goods, please contact our after-sales service team. We take responsibility for every single product. Please send your details to our customer service email address: service@xigoot.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us the opportunity to rectify this matter; thank you very much.
This is the only way that I get a…
This is the only way that I get a response from this company. I ordered vacuum travel bags with pump, it arrived but no pump, I contacted you and finally said that you would send a complete new bags and pump. SO PLEASE DO SO IM FEED UP EMAILING YOU AND GETTING A AI ASSISTED RUBBISH COMPANY WOULDNT TOUCH YOU NOW WYA BARG POLE
To your response I have emailed you 19 times with same information READ YOUR EMAILS
May 8, 2026
Unprompted review
Reply from Xigoot
Dear Customer, we have received your feedback and would like to thank you very much!
We sincerely apologise for the inconvenience you have experienced. We would like to offer our sincere apologies and hope to resolve this issue for you immediately. Could you please send the details of your order to our customer service email address? The email address is: service@xigoot.com. Our after-sales team is ready to assist you and will provide a satisfactory response within 24 hours!
Please give us the opportunity to make amends. Thank you for your understanding!
Simple and easy to order clear…
Simple and easy to order clear description.
May 1, 2026
Unprompted review
No more bag bulges
Had to swap out my old joggers because none of them kept my phone from falling out the side. Used these for a week now, the pocket stitching actually holds up way better than the department store pairs. Cuffs stay put even after a day moving boxes.
May 18, 2026
Cheap Chinese
Yet another company seemingly just drop-shipping stuff from China. Poor quality that can be bought for a fraction of the price from Chinese stores such as Temu and Aliexpress.
May 1, 2026
Unprompted review
Reply from Xigoot
Dear Customer, thank you for your feedback.
We are truly sorry that the product quality failed to meet your expectation and you feel the price is not worthwhile. We sincerely apologize for the unsatisfactory shopping experience we brought you.
Please send your order details to our customer service email: service@xigoot.com . We will listen to your demands carefully and try our best to handle the issue properly. We highly value your opinion and will make improvements actively.
airtight bags NO pump !
I ordered airtight bags with pump they arrived without the pump !!
Pump was the main thing anyways .
Not happy 😒
May 13, 2026
Unprompted review
Reply from Xigoot
Dear Customer,
Hello!
Thank you very much for taking the time to contact us despite your busy schedule. We are deeply sorry to learn that the travel bag you received was missing a critical pump head accessory upon delivery, and we sincerely apologize for the inconvenience and poor shopping experience this has caused you.
We fully understand the disappointment and frustration you must have felt when you eagerly opened your package only to find that the product was incomplete. This falls far short of our consistently high standards of service and is certainly not the experience we intended to provide. Please rest assured that we take this matter very seriously and have immediately launched an investigation to ensure that such oversights do not occur again.
To rectify this error as soon as possible, please send your order number to our dedicated customer service email (service@xigoot.com). Upon receiving your message, we will immediately prioritize your case.
I haven’t worn them yet they fell and…
I haven’t worn them yet they fell and look good quality
May 11, 2026
Unprompted review
Top men’s wear
These are great well made trousers,light and breathable,they ideal for all occasions.great colours too
May 11, 2026
Unprompted review
Cargo pants
I bought my husband 2 pairs of the Cargo pants at the beginning of April 2026. when they arrived they were too big even though I had measured my husband carefully. I immediately comtacted XIGOOT for a returns form to return the items. I just wanted to return these 2 pairs and get the next size down, waiting for the returns form.
May 8, 2026
Unprompted review
Reply from Xigoot
Dear customer,
We are truly sorry to hear about your terrible experience with the men’s cargo pants and our extremely poor customer support.
We sincerely apologize that the trousers you ordered for your husband arrived oversized even after you measured carefully, and most regrettably, we failed to reply to your repeated emails or send you a return form for such a long time. It is completely unacceptable that we did not honour our advertised return policy and left you waiting with no response.
We fully understand why you would never shop with us again. Please send your order number to our support email (service@xigoot.com ), and we will immediately arrange your return label and process your return and refund without any further delay. We deeply regret letting you down.
Great product
Great product. Love the feel and shape of them
Have already bought more.
Good bariety of colours too.
The black pair though are not the same size, too small
May 4, 2026
Unprompted review
I can only tell you that the goods that…
I can only tell you that the goods that I orded arrived on time, but I can not say a lot more as Ian yet to use them.
May 7, 2026
Unprompted review
Absolutely love these pants I have at…
Absolutely love these pants I have at least 10 pairs fit me perfectly I am 4ft11 inches and I get the petite if on show but otherwise I just order the size I want a uk size 20 and they seem to just hang perfectly with flats shoes or heels I wear them every day for any occasion they wash really well and dry fast I wore them last summer as well and whenever I can afford them I buy them especially when on a offer price love them and if any concerns about anything I get a response quickly and it’s solved thank you
May 1, 2026
Unprompted review
These pants are great good quality and…
These pants are great good quality and sizes fit well,they arrived on time can't fault them
May 8, 2026
Unprompted review
i paid £25 for some vacuum sealed bags…
i paid £25 for some vacuum sealed bags that were advertised with a handheld portable vacuum to seal the bags making it easier when travelling, it took nearly a month and a half to ship and deliver them from china, however when they have arrived, there is no handheld vacuum and the bags are very poor quality!
I would have been better of sourcing a local company for half the price and better quality, they then emailed me asking me to leave a review however its redirecting the page and not allowing me too, i have also emailed customer service and they were no help either, i would definitely avoid this company.
May 1, 2026
Unprompted review
Reply from Xigoot
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@xigoot.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Very bad service,do not buy from this…
Very bad service,do not buy from this company its a scam ,they don’t answer you’re email or calls and materials for the clothes are very bad ..awful
April 24, 2026
Unprompted review
Reply from Xigoot
Dear customer,We’re so sorry for your terrible experience. We apologize for our poor service, not replying to your emails and calls, and the quality of the clothing material.
Could you please send your order details to our customer service email: service@xigoot.com? We will arrange the return process for you promptly and resolve your issue properly.
Products not good ñvery light trousers.
April 25, 2026
Unprompted review
Reply from Xigoot
Dear customer,
We're sorry the trousers are too thin and not up to your expectation.
Could you please send your order details to our customer service email: service@xigoot.com ?
We will resolve your issue properly.
Pockets actually fit my phone
Already swapped out my old lounge pants for these since the pocket depth finally means my phone doesn’t fall out every time I sit down. Hadn’t expected them to feel this light for the size—someone actually thought about pocket placement here.
April 24, 2026
DO NOT BUY - TOTAL SCAM!!!!
Absolutely awful! Don’t buy these they are cheap nylon and nothing like the advert.
Also I have tried to email them to return them they don’t reply.
Complete scam and horrible product.
March 31, 2026
Unprompted review
Reply from Xigoot
Dear customer,
We sincerely apologize for the terrible experience and the huge disappointment caused by the product.
Please send your order details to our customer service email address: service@xigoot.com .
Our professional customer service team will provide you with the best solution within 24 hours. We are truly sorry for the frustration we’ve brought you.
AVOID!! SCAMMERS
I ordered vacuum bags and pump. Order arrived minus the pump! I've been waiting for over a week for their customer service to get back to me. Avoid at all costs!!!!
Finally a reply from Xigoot. I've emailed you yet again as requested below, lets see if you can finally get my order correct!
April 18, 2026
Unprompted review
Reply from Xigoot
Dear customer,
We sincerely apologize for the missing pump in your vacuum bag order and, most importantly, for our delayed response to your messages.
Please send your order details to our customer service email address: service@xigoot.com.
Our team will immediately arrange to send you a replacement pump or process a refund for you. We are truly sorry for the frustration we’ve caused.
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