At first as per the norm I was dubious about purchasing online but needed a bike helmet urgently and XLMOTO had the type that served my needs. Within just a matter of days I received it at a parcel co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got exactly what I ordered on the day it was supposed to arrive. Delivery went fine and goods arrived in good condition.Should be the norm, unfortunately isn't always the case when ordering online. Ha... See more
Customer service poor. Noticed an error in my post code straight away on the order. Emailed customer service to be told it was too late to amnend. I would have to wait for the item to be returned to... See more
Company replied
Delivery was supposed to be from 6 to 8 open days I think but I waiting 14 days to get it … this is the only reason why I put 3 starts more than 4 or 5 and this is why I am a bit disappointed. Howev... See more
Company replied
Company details
- Motorcycle Shop
- also in
- Tire Shop
Written by the company
Chez XLMOTO, nous avons pour mission de vous fournir tout l'équipement et les pièces nécessaires au motocross, enduro, moto, et pit bike. Notre objectif est d'offrir une expérience d'achat inédite ainsi qu'une large gamme de produits à des prix imbattables.
Bienvenue sur XLMOTO
Written by the company
- 60 jours pour changer d'avis
- En commandant sur XLMOTO, vous avez 60 jours de droit de rétractation.
- Livraison gratuite dès 150€
- Lorsque votre commande dépasse 150€, nous vous offrons les frais de port ! Tous les colis sont assurés et traçables.
Contact info
France
- info@xlmoto.fr
- xlmoto.fr
4.2
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excessive shipping costs.
January 31, 2026
Reply from XLMOTO France
Bonjour,
Nous sommes désolés d’apprendre que nos frais de livraison ne répondent pas à vos attentes.
Notre entrepôt étant situé en Pologne, les coûts de transport représentent une part importante des frais logistiques. Malgré notre volonté de proposer les tarifs les plus compétitifs possibles, il ne nous est malheureusement pas possible d’offrir la livraison gratuite à ce jour.
Nous comprenons toutefois votre remarque et prenons bien en compte votre commentaire, qui nous aide à améliorer continuellement nos services.
Nous restons à votre disposition pour toute question et espérons avoir le plaisir de vous satisfaire lors d’une prochaine commande.
Bonne journée,
L’équipe XLMOTO
Reply from XLMOTO France
Hi,
Thank you so much for your kind feedback.
We’re really glad to hear that the item matched the description and that the shipping was fast. It’s great to know you’d buy from us again without hesitation.
We truly appreciate your support and look forward to helping you with your next order.
Kind regards,
Reply from XLMOTO France
Bonjour,
Merci pour votre avis positif!
Excellente journée.
L'équipe XLMOTO
Reply from XLMOTO France
Bonjour,
Nous sommes ravis d'apprendre que vous êtes satisfait de vos achats sur notre site.
A bientôt.
L'équipe XLMOTO
Change the delivery company
Change the delivery company, use chronospost not GLS, that society had always sucks. It’s been 2 long weeks that i’m waiting for my delivery Time, and still nothing..
And the first package was exploded so.. please stop working with those assholes.
January 22, 2026
Reply from XLMOTO France
Bonjour,
Nous sommes navrés d'apprendre que vous rencontrez des problèmes de livraison avec ce transporteur.
Nous constatons que vous avez obtenu des réponses suite à votre contact avec notre service client.
N'hésitez pas si besoin.
L'équipe XLMOTO
super rapide et nickel
January 18, 2026
Reply from XLMOTO France
Bonjour,
Nous sommes ravis de votre retour positif suite à votre commande sur notre site.
Excellente journée.
L'équipe XLMOTO
Soooooo pro
January 18, 2026
Reply from XLMOTO France
Bonjour,
Merci pour votre commentaire positif.
Excellente journée.
L'équipe XLMOTO
the cheapest but very efficient
January 4, 2026
Nexx WST3
No problem to order but the helmet i ordered is very awfull. Too noisy. I wanted replace my HJC RPHA70, i regret my order.
November 25, 2025
Reply from XLMOTO France
Bonjour,
Nous sommes navrés d'apprendre que le casque ne vous convient pas.
Vous avez 60 jours après réception pour nous le retourner pour remboursement. N'hésitez pas.
Excellente journée.
L'équipe XLMOTO
West coast hoodies love
December 26, 2025
Because your site for this comment is…
Because your site for this comment is in English.
Because the size of the helmet was not adecate.
Because to return the helmet, it was difficult to find the appropriate shop.
December 16, 2025
Reply from XLMOTO France
Bonjour,
Notre site xlmoto.fr est bien en Français et nos services également.
Votre casque est bien en cours de retour et vous serez remboursé dès que nous l'aurons reçu en retour.
Bonne journée.
L'équipe XLMOTO
Very good costumer service.
Very good costumer service.
I accidentally ordered the two same items in separate orders and they took the extra step of reaching out and asking me if it was a mistake - it was. I was refunded.
December 14, 2025
Great as usual...fast delivery
Great as usual...fast delivery, good products and prices...I recommand this company. I used for years.
December 7, 2025
Good, a little slow.
Got the jacket in great condition at the requested pickup point.
Delivery is a little slow but worth the wait.
December 2, 2025
Its amazinggg
December 2, 2025
I didn't receive my package.
I didn't receive my package.
Today I received a call saying that GLS was going to deliver my package. I told them that I wasn't home and after that I receive a mail telling me that my package was delivered.
December 2, 2025
Reply from XLMOTO France
Bonjour,
Nous sommes navrés pour ce désagrément.
Nous vous avons envoyé un mail à ce sujet. Nous attendons votre retour pour vous proposer une solution.
Excellente journée.
L'équipe XLMOTO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.