Mt5 300097482 withdrawl not recived yet 500 placed on 14 april now xm need more days dont know what happening . if u dont follow the timefram rule then why u give your clients....indian support email... See more
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My trading account 323966288 was disabled due to trading nfp I wanted to trade cpi I couldn't xm i have sent an email requesting that can they please reopen my account they didn't respond now I can't... See more
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Xm broker is my most favourite. These guys offer a 100% upon deposit. They have simple deposit /withdrawal methods They offer real paid completions, I personally has won and withdrew from the c... See more
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No Response After Reporting Incorrect IFSC Transfer – Very Disappointing I already contacted the XM support team regarding a serious issue with my withdrawal (Ref ID: 602812625788), where... See more
Company details
About XM
Written by the company
Our values
Having clients from over 190 countries all over the world, we proudly consider ourselves to be amongst the best globally known brokers in the trading industry. Since our motto is BIG, FAIR, HUMAN, we believe that focusing on our clients is what differentiates us from the other competitors. Our clients always come first regardless of net capital worth, account type or size of investment. All our clients receive the same quality services, the same execution, and the same level of support. We were founded on these values, and that will not change.Customer Experience team
Our awarded Customer Experience team, established by well-trained, human-focused officers is available to assist our clients 24 hours a day.Easy and Convenient
Our systems are built and updated in such a way that we offer our clients the best available trading experience. Between the several platforms offered and the new all-in-one XM App, our customers can easily trade on the go whilst having the ability to manage their accounts at the same time.About us
XM Group is a trusted global broker with clients in almost every country of the world. The four entities of the Group are each regulated by established and well-known regulators and they all adhere to enhanced regulatory standards.Our wide range of CFD trading instruments offers to our clients the power to choose easily and efficiently between stocks, forex, precious metals and several other asset classes. Our clients also enjoy trading from a single multi asset platform with some of the most competitive spreads and with our no rejection of orders and no re-quotes execution policy.
Please visit our official website to check the percentage of retail investor accounts losing money when trading CFDs with us. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.Contact info
12, Richard and Verengaria Street, Araouzos Castle Court, 3rd Floor, 3042, Limassol, Cyprus
- support@xm.com
- xm.com
Breach of guidelines
Scammer broker yesterday I funded R 5…
Scammer broker yesterday I funded R 5 000 to trade CPI and I made profit, but they took the profit didn't allow me to withdraw, they say my account is connected to a blocked account that time my account was new
March 11, 2026
Unprompted review
Reply from XM
Dear Nkosinathi,
We are sorry to hear about your concerns. Please note that XM conducts regular account and trading activity reviews to ensure compliance with our terms and to maintain a fair trading environment for all clients.
We would like the opportunity to review your case in detail. Kindly reply to the “Find Reviewer” request we sent on Trustpilot and provide your personal details so our team can locate your account and investigate the matter further.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Nkosinathi,
Following a thorough review by our specialized departments, our records show that your account was identified as being connected to another profile that was previously restricted for violating our Terms and Conditions. This connection, specifically related to the misuse of deposit bonuses through hedging across multiple accounts, is a breach of our agreement. As a result, the decision was made to nullify the associated profits and permanently close the account.
Additionally, we would like to clarify that our records show your first account with us was created in February 2019, and the deposits recorded for the month of March total R 3,000. These security measures are necessary to ensure a fair trading environment for all our clients. Please be aware that this decision is final and was taken in strict accordance with the rules established when the account was opened.
For more information, we suggest checking the Important Notice email sent to your registered inbox. If you have any further questions, please feel free to contact our Customer Experience team at support@xm.com.
XM Team 🚀
BIG. FAIR. HUMAN.
deposit not credited
XM account number 323717988
I deposited 99999rs on 13th feb, it has been a month, still the funds are not credited to my account, nor refunded to source account. The customer support has copy paste msg saying that investigation is on.
beware of depositing with the broker via upi
February 13, 2026
Unprompted review
Reply from XM
Dear Sajan Kumar Agarwalla,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Sajan Kumar Agarwalla,
Following an investigation by our team, we can confirm that your case is currently with the third-party payment provider. Because these providers operate independently, we must wait for their verification to locate the funds. To move this investigation forward, our provider has requested an up-to-date bank statement from the date of payment in PDF format.
We understand that waiting for a month is difficult, and we are committed to resolving this as quickly as possible once we have the required document to share with the provider.
A member of our team will reach out to you soon to assist you with submitting this document and to provide you with a direct update on your case.
XM Team 🚀
BIG. FAIR. HUMAN.
This broker is Total scam
This broker is Total scam. Don't make any deposit here .
I made 50.30 usd deposit on 3rd March but it not credited in account . No one could help me . Customer support reply like bot. I beleived that i will never get my fund . Customer supprt reply same thing again and again. Company cheats on clint so please don't make deposit it is totally scam.
March 3, 2026
Unprompted review
Reply from XM
Dear Subay kamat,
We are sorry for the frustration caused by the delay in crediting your deposit. We understand how disappointing it is to feel that wayl.
As a regulated broker, we take the security of your funds very seriously. Please reply to the "Find Reviewer" request we sent on Trustpilot and provide your account number and personal details. This will allow our team to locate your account and investigate the matter further.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Subay kamat,
Following an investigation by our team, we can confirm that your case is currently being traced in coordination with the third-party payment provider. Because crypto transactions involve external processing partners, we must wait for their manual verification to ensure the funds are correctly allocated to your account. We have followed up on this matter to speed up the process.
Please be assured that we are monitoring your case closely and will notify you the moment an update is available. A member of our team will reach out to you soon to provide further assistance and ensure this is resolved for you.
XM Team 🚀
BIG. FAIR. HUMAN.
WARNING: Withdrawal led to Cyber Crime Investigation and Bank Freeze.
I am a long-term trader at XM Acc#331783613 but I am currently facing a legal nightmare caused by their withdrawal process.
After requesting a withdrawal of INR 1,50,000 XM utilized unverified third-party vendors to credit my SBI account. These transactions were flagged as "Layered Transactions" and "Money Laundering" by the Indian Cyber Cell. Consequently, my bank account has been frozen (Lien) with Complaint Code
Despite providing XM’s India support with the UTR numbers, complaint codes, and official bank notices, they have done nothing but send automated "under investigation" emails. Because of their negligence, I am unable to pay my children’s school fees and am being interrogated by authorities for "tainted funds" sent by their vendors.
Warning to Indian Traders: XM does not follow its own "Same Source" policy for withdrawals. They use high-risk, blacklisted vendors that can get your personal bank account blocked. Avoid this broker until they take responsibility for their payment processors.If required I can provide all the email communication, cybercell complaint #, transaction details and written communication from bank.
January 5, 2026
Unprompted review
Reply from XM
Dear YUVARAJ,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
Customer service
Trading conditions, customer service, I like everything about the broker except for spread especially on the forex markets
You also receive your withdrawal within few minutes✅️✅️
October 9, 2025
Reply from XM
Dear John Laurence,
We really appreciate you sharing your XM experience with us!😎 Thanks for being such a valued customer. 😊
XM Team 🚀
BIG. FAIR. HUMAN.
Scam company don't try you will loss…
Scam company don't try you will loss your money
March 11, 2026
Unprompted review
Reply from XM
Dear Abdushakur,
We are sorry for the concern expressed regarding the safety of your funds. We understand that trust is essential when choosing a trading partner.
As a regulated broker, we take all feedback seriously and aim to maintain a secure environment for our clients. Please reply to the "Find Reviewer" request we sent on Trustpilot and provide your account number and personal details. This will allow our team to locate your account and investigate the matter further.
XM Team 🚀
BIG. FAIR. HUMAN.
This is the second time this has…
This is the second time this has happened to me. I took the bonus and then you put my account under violation. If you people already know that my account is violating the rules, then you should block it before allowing me to deposit or at least email me. But you only do this when we make a profit. This is such a nonsense company. This has happened to me for the second time. Whenever I make a profit using the bonus, you say it is a rules violation. What kind of nonsense violation is this? If you don’t want to pay the money, then just say it directly.
Important Notification About Your Account
Dear Valued Client,
We’re reaching out today regarding your account number 381611473. After a thorough review of this account, we’ve identified that it is connected to another account which was terminated following violations of our Terms and Conditions.
Being connected to a blocked client is also in strict violation of our Terms and Conditions, and as a result, we are required to:
Close this and any other trading account you may have with our Company and any other sister companies.
Nullify trades which were linked to the above-mentioned activities that were carried out in your trading account.
Nullify all profits or losses garnered from the trading accounts you hold with us and any of our sister companies (your deposited amount will not be affected).
They sent me this email my account I just creat on my account and they said it connected with other violated account whose the violated account I don't know that account so y you connected my account to other I make profit that's y
March 11, 2026
Unprompted review
Reply from XM
Dear haniya khan,
We are sorry to hear about your concerns. Please note that all bonus offers are subject to specific terms and conditions, and accounts may be reviewed if any activity appears to be in violation of those rules. These checks are in place to ensure a fair trading environment for all clients.
We would like to review your case in detail. Please reply to the “Find Reviewer” request we sent on Trustpilot and provide your personal details so our Customer Experience team can locate your account and investigate the matter further.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear haniya khan,
We tried to get more details via Trustpilot's Find Reviewer feature, but we haven't received a response from you. This lack of information makes it challenging to address your concerns effectively.
Please provide your account details or any other pertinent information so we can assist you further.
XM Team 🚀
BIG. FAIR. HUMAN.
Deposit issue fake App
Deposit issue I hope it’s fake App kindly think before it to Depo o have done 15000 rupees please don’t trust this app
Worst app I have ever seen I deposited 2 Times through UPI AND CRYPTO ALSO
NO reply to my mail also I lost my money
Soon will rise n I move legally because it might b happened to so many so
It should not happened again
March 5, 2026
Unprompted review
Reply from XM
Dear Raj shekar,
We are sorry to hear about your concerns regarding your deposits. XM takes all payment matters seriously and we would like the opportunity to review your case in detail.
Please reply to the “Find Reviewer” request we sent on Trustpilot and provide your personal details so our team can locate your account and investigate the transactions further.
We appreciate your cooperation and look forward to assisting you.
XM Team 🚀
BIG. FAIR. HUMAN.
Fraud by XM Global
Fraud by XM Global
Subject: Urgent: Deposit Not Credited (72+ Hours) | Trading ID 391334517 | UTR 813556244550
Dear Support Team,
I am writing to report a serious delay regarding a deposit made to my trading account on 08/03/2026. Although more than 72 hours have passed and the funds were successfully debited from my bank, they have not yet been credited to my trading dashboard.
Transaction Details:
Trading Account ID: 391334517
Deposit Amount: ₹10,000
UTR / Reference Number: 813556244550
Receiver UPI ID: paytmqr1wpgbglv1a@paytm
Date of Transaction: 08/03/2026
I am concerned about this delay as it is preventing me from executing planned trades. I have attached the payment confirmation screenshot from my UPI app for your immediate verification.
Please investigate this transaction and credit the funds to my account as a priority.
Regards,
March 8, 2026
Unprompted review
Reply from XM
Dear Nitin Kumar,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Nitin Kumar,
Following an investigation by our team, we can confirm that your transaction from March 8th is currently being traced with the third-party payment service provider. Because these providers operate independently, we must wait for their manual verification before the funds can be credited to your account. We have sent a priority reminder to expedite this process and ensure your deposit is reflected as soon as possible.
We appreciate your patience while we work to resolve this. A member of our team will reach out to you soon to provide a direct update on the status of your funds.
XM Team 🚀
BIG. FAIR. HUMAN.
Never in my 20 years of trading had…
Never in my 20 years of trading had…
Never in my 20 years of trading had such horrible experience with a broker !!!!!!
My account (86171958) with XM Group had $720 in legitimate trading profits removed and the account was closed for alleged arbitrage. I formally disputed the decision but received only a generic response stating the decision is “final and irrevocable.”
I am requesting the full restoration and refund of the $720 profit that was removed from my account. I expect XM to review this case fairly and return the funds that were taken.
March 6, 2026
Unprompted review
Reply from XM
Dear Ahmed G,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Ahmed G,
Following a detailed investigation by our specialized departments, our systems identified irrefutable evidence of "opposite trading" linked to your account. This practice involves opening contrary positions to take advantage of price movements in a way that exploits our trading conditions, which is a direct violation of our Terms and Conditions. As a result of these findings, the decision was made to nullify the associated profits and close the account.
Please be advised that this decision is final and remains unchanged. These measures are necessary to ensure a fair and secure trading environment for all our clients. You were previously sent a formal explanation regarding this matter via email, outlining the specific policies that were breached.
For more information, we suggest checking the Important Notice email in your inbox. If you have further questions, you may contact our Customer Experience team at support@xm.com.
XM Team 🚀
BIG. FAIR. HUMAN.
Problem with withdrawals for more than 6 months
I've been having trouble for over six months trying to withdraw the money I deposited, but to no avail. Every time, I get a new request. My latest request is to send a bank statement because they won't refund the money via cryptocurrency, only through the bank. Despite sending all the required information, neither support nor my account manager has responded to any of my messages for over a month.
March 11, 2026
Unprompted review
Reply from XM
Dear Maryam Maryam,
We are sorry to hear about your experience and understand your frustration. Please note that withdrawals must be processed according to our payment procedures and verification requirements, which may include requesting additional documentation to ensure the security of transactions.
We would like to review your case in detail. Kindly reply to the “Find Reviewer” request we sent on Trustpilot and provide your personal details so our team can locate your account and investigate the matter further.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear Maryam Maryam,
Following a thorough review of your case, we can confirm that your withdrawal request was processed on March 13, 2026. According to our records, there is currently no remaining balance in your account. The delays you experienced were due to the need for specific documentation that met our security and regulatory standards. Our teams required a valid bank statement in PDF format that clearly showed the full name and account number to ensure the funds were sent to the correct, verified source.
As a regulated broker, we must follow strict verification procedures to prevent third-party involvement and ensure the security of all transactions. We apologize for any gaps in communication you felt occurred during this verification period. These steps are necessary to protect both our clients and the integrity of our platform.
For more information regarding the finalization of your account and the withdrawal, we suggest checking the Important Notice email sent to your inbox. If you have any further questions, please feel free to contact our Customer Experience team at support@xm.com.
XM Team 🚀
BIG. FAIR. HUMAN.
I was scammed out of $31,200 by XM in…
I was scammed out of $31,200 by XM in 2024. They opened an unauthorized trade, and there is ample evidence, including a journal entry showing problems. They keep giving different explanations, but I have proof. They also told me my account was hacked. When I asked a depositor, he told me I was the victim of a conspiracy and robbed by XM.
March 11, 2025
Unprompted review
Reply from XM
Dear Mohamed Mohamed,
As we previously communicated, a thorough review of your account was conducted, and our investigation found no evidence of unauthorized trades, system errors, or connection issues. Your account actions were consistent with standard trading activity, and no security breach was detected.
We understand trading losses are distressing, but our findings confirm that the trades were placed under your account credentials. Our Customer Experience Team remains available to discuss these findings and provide clarity. You can reach them via support@xm.com or live chat.
XM Team 🚀
BIG. FAIR. HUMAN.
₹70,000 Missing Since Jan 19, 2026 (Over 2 Months) – Worst Customer Service and No Resolution
Since I do not have an option to reply directly to your previous communication, I am writing this to formally raise my concerns and ensure this message reaches the appropriate team.
I am extremely disappointed with the handling of my case over the past four months. Despite multiple interactions with your customer support team and providing all the requested details on more than one occasion, there has been no meaningful resolution.
I continue to receive calls from your support representatives; however, each time I am asked to explain the issue again, as if my previous emails and communications have not been reviewed at all. This indicates a serious lack of coordination and accountability within your support system.
For your reference, my details are as follows:
Trading Account Number: #331915584
To reiterate my concern clearly:
I have already submitted all required information via email multiple times.
Your team repeatedly claims they have not received my emails.
I am being asked to restart the process again and again without any progress.
Additionally, I was informed that Mishra Enterprises has not received the payment. However, my bank records clearly indicate that the payment was successfully processed and the merchant has confirmed completion of the order and cancelled the request of refund. This contradiction has not been properly addressed by your team.
Furthermore, I am currently unable to log into my XM account, which adds to the seriousness of the issue.
This entire experience has caused unnecessary stress and frustration. I request the following actions on an urgent basis:
A clear and final update on the status of my payment.
Immediate resolution of my account access issue.
A proper review of all my previous emails and communications to avoid repetition.
If this matter is not resolved promptly, I will be compelled to escalate the issue to the appropriate consumer protection authorities.
I expect a detailed response and resolution at the earliest.
Previous Feedback:
I am extremely disappointed with the experience I have had with XM. This has been one of the most frustrating customer service experiences I have ever encountered.
I made a deposit of ₹70,000 via UPI using the official QR code provided by XM’s payment gateway more than 60 days ago, which directed the payment to “Mishra Enterprises” (UPI ID: 9125562248@indianbk). The payment was successfully completed, and the amount was debited from my husband’s bank account. I have already shared full proof of the transaction, including screenshots and the transaction ID with XM support.
However, the funds were never credited to my XM trading account.
When I contacted support, I explained multiple times that the payment was made from my husband’s bank account. I later learned that XM does not allow third-party payments, which is why the deposit was not credited. I completely understand that policy, and I even provided identity proof confirming that the payer is my husband.
At that point, I simply requested that the money be refunded back to the original bank account, so I could deposit again using my own bank account in compliance with their rules.
Instead of resolving the issue, XM’s response after more than "60" working days was that their payment processor has not received the funds.
This is extremely concerning because:
• The payment was made through XM’s own payment gateway
• The UPI transaction was successful
• ₹70,000 was clearly debited from the bank account
• All transaction proofs have already been submitted
Despite providing all this information, the support team has been slow, unhelpful, and repeatedly sending generic responses without properly reviewing the case.
The lack of accountability and the delay in resolving a ₹70,000 missing payment is unacceptable. A financial platform handling client deposits should have a proper system to trace transactions and assist clients, but unfortunately that has not been my experience.
At this point, I am still waiting for a proper investigation and resolution. Until this matter is resolved, I cannot recommend XM to anyone.
If someone from XM is reading this, I strongly request that this issue be escalated and investigated properly so that my funds can either be credited to my account or refunded to the original source account immediately.
This situation has caused unnecessary stress and disappointment.
January 17, 2026
Unprompted review
Reply from XM
Dear Anam Ansari,
To address your concerns effectively, we kindly request more details about your account or specific issues. Unfortunately, without this information, it's challenging for us to assist you fully.
Please provide your account details so we can investigate and resolve the matter promptly. Your satisfaction is our priority, and we're committed to resolving any issues you may have.
XM Team 🚀
BIG. FAIR. HUMAN.
Hello XM Support Team,Regarding Delayed Deposit of ₹13,000 - Dated 02/03/2026
Hello XM Support Team,
I am writing to bring to your attention a delay in my recent deposit.
On March 2, 2026, I deposited an amount of ₹13,000 into my XM account, but the funds have not yet been credited to my trading account balance.
Here are my account and transaction details for your reference:
XM Account ID: [#321639352]
Deposit Amount: ₹13,000
Date of Transaction: 02/03/2026
Payment Method: [UPI]
Kindly look into this matter as soon as possible and credit the amount to my account.
Looking forward to your quick response.
Best regards,
[satasiya parth]
[+91 8780976418]
March 2, 2026
Unprompted review
Reply from XM
Dear SATASIYA PARTH,
Thank you for providing us with the required information. Our team is currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear SATASIYA PARTH,
Following a thorough investigation by our team, we are pleased to confirm that your deposit of 13,000 INR was successfully located and credited to your trading account on 17 March. An automated confirmation email was sent to you at the time the funds were finalized in your balance.
While we strive for near-instant processing, certain transactions require additional reconciliation with third-party payment providers, which can lead to extended processing times. We appreciate your patience while we worked to resolve this matter.
A member of our team will reach out to you soon to ensure that everything is in order with your account and to assist you with any further questions.
XM Team 🚀
BIG. FAIR. HUMAN.
Request for Full Investigation & Accountability Regarding Unauthorized Trades
I opened a trading account with XM and deposited a trading amounting to $6,200+ last March 1, 2026.
During the trading hours of March 2, 2026, there were sudden UNAUTHORIZED / UNKNOWN Big Lot Sizes placed in my Trading Account that causes account liquidation and make my account blown away. The next thing i knew is that I lost all the money.
I already sent multiple mails to their support team, complaints team and got no proper response yet.
I need to understand how it happened:
1. Exactly who or what executed the unauthorized trades on my account.
2. The IP addresses, device information, and timestamps of the login sessions during the incident.
3. The server location and any traceable data associated with the unauthorized activity.
4. How my account could be compromised despite me taking all precautions.
5. XM’s accountability and what measures the company is taking to ensure this does not happen to other clients.
It is affecting my trading and giving me a lot of anxiety dealing with this issue.
Updates from the Day i experience this issue with XM
Day 10: Thank you for your response. I have accepted the Find Reviewer and shared account details as requested.
Day 12: Still waiting for XM Resolution.
Day 16: XM is not yet sharing the IP / Location / Device used for this unknown trades. This is too fishy and very alarming for a so called Trusted Broker, be careful on this broker. this incident is really giving a lot of stress to me.
Day32: It has been 1 month, still there is no update in the investigation. Unbelievable, stressful and a lot of headache XM brought to me.
I will continue updating this review until the issue has been resolved.
March 2, 2026
Unprompted review
Reply from XM
Dear Sara Oesmer,
We are sorry for the concern and anxiety caused by the unauthorized trades and subsequent liquidation of your account. We understand how distressing it is to lose your balance under these circumstances, especially after taking precautions.
As a regulated broker, we maintain high security standards and take any report of unauthorized activity very seriously. Please reply to the "Find Reviewer" request we sent on Trustpilot and provide your account number and personal details. This will allow our team to locate your account and investigate the matter further.
XM Team 🚀
BIG. FAIR. HUMAN.
Please be aware a scammer broker
Being a new trader in Pakistan right now is a nightmare. Between the 10% bank taxes and the removal of Binance Pay, there are no affordable ways to move funds. On top of that, brokers like XM are flagging accounts for 'connections' that don't exist. The barrier to entry is far too high for the average person.
February 4, 2026
Unprompted review
Reply from XM
Dear Fakhra Anwer,
To address your concerns effectively, we kindly request more details about your account or specific issues. Unfortunately, without this information, it's challenging for us to assist you fully.
Please provide your account details so we can investigate and resolve the matter promptly. Your satisfaction is our priority, and we're committed to resolving any issues you may have.
XM Team 🚀
BIG. FAIR. HUMAN.
DEPOSIT FRAUD BY XM
DEPOSIT FRAUD BY XM
Its been 10 days since my deposit is pending with XM and everyday they tell me only one thing which is we are working on this case and you will be updated tomorrow, while the tomorrow never comes.
I have a 9300 inr deposit pending from their side, have shared all the details to them yet its not resolving.
By looking at the reviews here every other person is facing the deposit issue so its not a glitch/error, its a planned fraud from XM.
I have entire proofs of their live chats as well as the payment made.
Update- I have been told that the payment proof is valid and still Xm is giving false reasons to delay the payment. Its not just me there are lot of people here who are facing the same issue.
March 2, 2026
Unprompted review
Reply from XM
Dear Ruchi rane,
We understand your frustration regarding the delay in your deposit and would like to clarify the current status of your inquiry.
While our team is eager to resolve this matter, the delay in raising a formal investigation with our third-party payment providers is due to the specific format of the payment proof currently on file. To successfully locate and verify funds within the banking network, our partners require a very specific type of documentation that includes all necessary transaction details. Without this exact proof, we are unable to proceed with the official reconciliation process.
We assure you that there is no intention to delay your credit, and we are committed to assisting you as soon as the required information is received. A member of our team will reach out to you soon to explain exactly which documents are needed and to help you resolve this matter as quickly as possible.
XM Team 🚀
BIG. FAIR. HUMAN.
Today at 8:16 am I had deposited amount…
Today at 8:16 am I had deposited amount of Rs 8000 paid through UPI to mishraenterprises4382@upgraminbank. Transaction no is T2603100816369006510257 utr no 249175462558 was deducted from my personal account but not credited in my XM trading account. I have already send query to customer service department.but my problem is not resolved today till now. I had bad experience with this app..i would not suggest anyone to trade with this app. My XM trading account no is323945955.
March 10, 2026
Unprompted review
Reply from XM
Dear zoya khan,
Thank you for your review. We are currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.
Thank you for your patience.
XM Team 🚀
BIG. FAIR. HUMAN.
-------------------
Dear zoya khan,
Following an investigation by our team, we are pleased to confirm that your deposit of ₹8,000 from March 10th was successfully located and credited to your trading account, on March 12th. While we aim for near-instant processing, certain UPI transactions require additional reconciliation with third-party payment providers, which can lead to a short waiting period.
We appreciate your patience while our team worked to resolve this for you. A member of our team will reach out to you soon to ensure that everything is in order with your account and to assist you with any further questions.
XM Team 🚀
BIG. FAIR. HUMAN.
XM is scam and fraud broker
XM is scam broker they are blocking payout without a reason and their support team is really third class in this industry do not work with this broker ever xm is scam scam scam, fraud
March 1, 2026
Unprompted review
Reply from XM
Dear Dikshita Mehta,
We apologize for the inconvenience you've experienced. Please respond to our message on Trustpilot with your account details so we can investigate this matter urgently. Your feedback is important to us, and we're committed to addressing your concerns promptly. Thank you for bringing this to our attention.
XM Team 🚀
BIG. FAIR. HUMAN.
🔴 Serious Security Issue – Unauthorized ETH Withdrawal from My XM Account
I am facing a serious security issue with my XM trading account (Account No: 391327436).
My deposit was made through Binance Pay, but someone managed to withdraw my funds through ETH. I did not request any withdrawal. For one week everything was normal, but today I suddenly saw that my balance was gone.
I also did not receive any email notification about a new device login or any withdrawal request, which makes this situation very concerning.
When I contacted the support team, they only told me that an investigation is ongoing. However, I was not given any clear timeline for when the issue will be resolved.
I want to understand how it was possible for a withdrawal to be processed through ETH when my deposit was made via Binance Pay, and how a withdrawal could be allowed to a third-party account.
This is a serious security concern and I hope XM will investigate this matter urgently and provide a clear explanation.
March 9, 2026
Unprompted review
Reply from XM
Dear shaymal chakma,
We are sorry for the concern caused by the unauthorized withdrawal on your account. We understand the gravity of a security issue involving your funds and the lack of notification you experienced.
As a regulated broker, we have strict security protocols and do not permit withdrawals to third-party accounts. Please reply to the "Find Reviewer" request we sent on Trustpilot and provide your personal details. This will allow our team to locate your account and investigate the matter further.
XM Team 🚀
BIG. FAIR. HUMAN.
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