XMiles UK Ltd Reviews 5,086

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, competitive pricing, and the ability to purchase individual items, which allows them to try new things and avoid waste. Many appreciate the efficient and user-friendly website, along with the fast and reliable delivery service. The rewards scheme and free sample packs are also frequently highlighted as positive aspects, making it a go-to for sports nutrition. However, some customers experienced issues with delivery, including delayed or missing parcels, and one instance of damaged goods where gels had leaked. A few people also encountered problems with international shipping, noting delays and communication issues with carriers.

What people talk about most

Product

Consumers find products to be positive, highlighting their quality and effectiveness. Many reviewers... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and reliable... See more

Price

Customers consistently note positive experiences with price. Reviewers frequently highlight competitive and... See more

Order

Customers had positive experiences with order. Many reviewers praise the easy ordering process, quick... See more

Based on these reviews

Rated 5 out of 5 stars

10/10 would reccommend. The choices on site are endless but not overwhelming as they are clearly merchandised and easy to search for. Once selected items are quickly dispatched and I feel ready f... See more

Rated 5 out of 5 stars

Wide range of products and competitive prices with fast and reliable delivery. Great that you can also purchadr other items such as socks, belts, caps etc. Like the rewards scheme where you gain po... See more

Rated 5 out of 5 stars

Great customer service, after an issue with an inpost locker, XMiles despatched a replacement order and it arrived the next day. Being able to pick n mix different brands to try is brilliant rather... See more

Rated 5 out of 5 stars

I decided to buy a lot of individual gels so that I could try them all and decide my favourite (the lemon drizzle by Torq, in case anyone is interested). And I love that I could get it all delivered t... See more

Rated 5 out of 5 stars

I had searched the internet with no joy to find the specific caffeine gel that I required. Not only did this company have it in stock, the price was much lower than any of the other providers I had se... See more

Rated 5 out of 5 stars

I had searched the internet with no joy to find the specific caffeine gel that I required. Not only did this company have it in stock, the price was much lower than any of the other providers I had se... See more

Rated 5 out of 5 stars

Saw them at the National Running Show in Birmingham and was very informative about the products. Have visited their website and they have a great range of products and also sell gels individually so... See more

Rated 5 out of 5 stars

All good; easy navigation on website, good gear (if slightly pricey - but isn't everything nowadays. Time will tell if quality of product stands up to description) Quick, safe & secure packaging. Chee... See more

Rated 5 out of 5 stars

I can't rate this company highly enough; they set a standard seldom seen. Every time I use XMiles, I find the website extremely informative, and I receive my orders swiftly. They are a breath of fres... See more

Rated 5 out of 5 stars

Straightforward, easy and a great way to organise nutrition ahead of race day. I love the effort XMiles puts into the customer experience including the nutrition calculator! Really great and delivery... See more

Rated 5 out of 5 stars

Recommended by our son as he is an elite athlete. He gave me a box of different gels from XMiles last month. I am training for the Barcelona half marathon next month and I have to say that the ‘Go... See more

Rated 5 out of 5 stars

Good price and excelent customer service. I had a problem with a missing parcel due to carrier poor handling, but Olivia was quick to solve the problem in the best possible way. Good comunicati... See more

Rated 5 out of 5 stars

great website with great options to try new things. I wanted to test a few different gels etc without having to buy a big batch. Competitive prices and great process from ordering to delivery. Would r... See more

Rated 5 out of 5 stars

Great customer experience so far. They have a huge range, great loyalty program - especially 10% credit back on your first order. They seem open to new product suggestions as well.

Rated 5 out of 5 stars

Small friendly personalised approach to shopping. You can order single units of things (gels etc) which was great for me. I ordered exactly what I needed, no need to over order. I’ll definitely be sh... See more

Rated 5 out of 5 stars

A great selection of products at competitive prices , fast shipping, free if over £30, I normally have the items within 48hrs. Free sample packs when you spend £40 or more, it's always nice to try new... See more

Rated 5 out of 5 stars

I recently ordered a selection of protein powders and supplements from XMiles and couldn’t be happier with the experience. The whole process was smooth from start to finish – easy ordering, quick d... See more

Rated 5 out of 5 stars

Super quick delivery, easy to use website and loads of choice! Loved the follow up email with a discount for next purchase too, will deffo be Re buying from here for my half marathon

Rated 5 out of 5 stars

Amazing customer service. I made a mistake on my order, contacted them and they changed it without any fuss. They have good prices, prompt delivery and well-packed, so no issues with gels bursting.

Rated 5 out of 5 stars

Xmiles for the win! Best selection and decent prices for nutrition. Great for trying new products as well as the old favourites. Customer service and advice also top notch.

Rated 5 out of 5 stars

Love X miles It’s the first port of call I make for all my sporting nutrition. I came here originally because of my discount code from patreon from tea and trails (best podcast ever) but stayed... See more

Rated 5 out of 5 stars

First class from order to delivery ~ straightforward, hassle free website making it easy to place an order even for a technophobe like me . Order processed and dispatched promptly with regular updates... See more

Rated 2 out of 5 stars

XM-234028 -On March 24, I placed an order. It was supposed to be delivered by April 3. Today is April 8, and the order still hasn’t arrived. Is something wrong? I gave one star before; now I’ve added... See more

Company replied

Rated 5 out of 5 stars

I love Xmiles! Their products are excellent, they have discounts for subscribers and bulk buys, and they’re always super responsive. Can’t recommend them enough!

Rated 5 out of 5 stars

Excellent service as usual from XMiles. Easy to purchase goods, fast turn around time from buying to receiving. Great prices and the ability to choose, I wouldn’t go anywhere else.

Rated 5 out of 5 stars

Friendly and helpful team at this years National Running Show. Plus great value "bargain" box giving me the opportunity to try new and different products.

Rated 5 out of 5 stars

Dispatched and delivered quickly. You get the option to use inpost lockers to collect your order. With local delivery drivers getting worse, this is the best option, A* service.

Rated 5 out of 5 stars

Love being able to basically do a pic 'n' mix with sports nutrition! Gives me the chance to try so many different options in training ☺️

Rated 5 out of 5 stars

Always a good experience buying from Xmiles. I really like the option of buying single chews/gels etc. Prompt delivery and friendly emails.

Rated 5 out of 5 stars

Great choice of products at really good value. Exceptional, and personal, customer service. Every time. Definitely my go-to for gels etc.

Rated 5 out of 5 stars

Comprehensive selection. Delivered quickly and level of information on products great. I like the cashback/credit options for a bit of a discount off my next purchase and the occasional free trial th... See more

Rated 5 out of 5 stars

X-Miles are my go to for endurance nutrition. Great value and items are always received in good order and within a couple days of ordering. Brilliant customer service.

Rated 5 out of 5 stars

Really excellent customer service from Xmiles. I had an issue with an item that I'd bought through them and they contacted the manufacturer and sent a replacement in no time.

Rated 5 out of 5 stars

Will order again. Great selection, no more expensive than anywhere else and quick(ish) delivery, although I wasn't in a rush to receive the goods.

Rated 5 out of 5 stars

Great to be able to order just the quantities you need. Less waste and gels going out of date. Fast delivery and always trial offers.

Rated 5 out of 5 stars

My go to place for pre-race or training nutrition. Swift and accurate service with great range of products, descriptions and price.

Rated 2 out of 5 stars

4/6 of a pack of gels were opened and had leaked all over other packets, inside of box was full of gel

Rated 5 out of 5 stars

XMiles has a superb range of products at competitive prices and always provides excellent customer service. After using several other suppliers over the years they are now always my first choice.

Rated 5 out of 5 stars

Just what I needed, the ability to buy individual gels to test out, for a good price. Delivered promptly, will definitely buy from XMiles again!

Rated 5 out of 5 stars

Everything I ever need for my ultra marathons nutrition in one convenient place and at great value. Highly recommend

Rated 5 out of 5 stars

Really great service, quick delivery, good product and nicely packaged. Received a lovely personal email afterwards thanking me for purchasing too. I’d definitely order again and recommend to others... See more

Rated 5 out of 5 stars

All good. Product as described on site. Good pricing, safe, secure packaging. Delivery in time frame - if not quicker. Cheers

Rated 5 out of 5 stars

Great company and a brilliant one stop solution for nutrition. Always plenty of stock, quick delivery and great customer service. Would highly recommend.

Rated 5 out of 5 stars

It was a great experience. I run Chester marathon with smiles product range. I had three energy gel. 160 g was great. It was a tick consistency but great taste. This was my second marathon. I high... See more

Rated 5 out of 5 stars

Ordered from here twice now and it is now my go to for running gels and supplements. Fast delivery and great customer service.

Rated 5 out of 5 stars

Great website with so many options for all aspect of sport nutrition. The customer service is superb The nutrition calculator is very useful. Fast delivery and always some bundle offers...... See more

Rated 5 out of 5 stars

I had a fantastic experience shopping with Xmiles! Their dispatch and delivery times were impressively quick — my order was processed and shipped almost immediately, and it arrived much faster than I... See more

Rated 5 out of 5 stars

As always, great choice (buy 1 at a time or 6 or 12), quick delivery, always accurate. My go to for gels and energy bars.

Rated 2 out of 5 stars

I placed an order with them in late November after seeing on their website that they ship to the USA and had some of favorite products not sold by retailers here with reasonable shipping rates. My or... See more

Rated 5 out of 5 stars

Easy to find what I need at a very good price and super fast InPost delivery which is super convenient for me!!

Rated 5 out of 5 stars

This was my second order on Xmiles. Very easy to use the site, the things I wanted were competitively priced and the order arrived very quickly again. Happy customer 😎

Rated 1 out of 5 stars

A company that sells products of UCAN for longdistance races should be closed. I almost collapsed at an Ironman using this shit. - Reading the answer below I would like to add that I do not wish to tr... See more

Company replied

Rated 5 out of 5 stars

Had a little potential issue with the delivery but was resolved without any issues. Will be back for more. Thank you


Company details

  1. Sports Nutrition Store
  2. Fitness and Nutrition Service
  3. Running Store

Written by the company

XMiles Endurance Sports Store - Nutrition Specialists - Top Brands, Endurance Sports Race Day & Training Nutrition - Sports Nutrition Courses - Sports Nutrition Help, Planning, Advice and Guidance - Guides - Accessories - Apparel


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good variety

Loved the large range of variety of products.
Enjoyed the carb planner too which I ll use as a guide

April 13, 2026
Unprompted review
Rated 3 out of 5 stars

I really like xmiles so don’t want to…

I really like xmiles so don’t want to give it a bad review. However, I had a key week of training ahead so ordered gels and electrolytes with next day delivery, the order kept getting delayed and weren’t here for the full week.

April 1, 2026
Unprompted review
XMiles UK Ltd logo

Reply from XMiles UK Ltd

Hi there, thank you for taking the time to leave this review, we really appreciate your support and are sorry to hear about your experience.

Your order was placed on Bank Holiday Monday, so it was dispatched on Tuesday. It should then have been delivered on Wednesday, which unfortunately didn’t happen, and we completely understand how frustrating that is, especially with an important training week ahead.

For that reason, we’ve refunded your delivery cost as an apology.

We’re really sorry this let you down on this occasion, and we hope to get things back on track for you with your next order. If there’s anything else we can do to help, please don’t hesitate to reach out.

Rated 1 out of 5 stars

I'll let you know when my order arrives

I'll let you know when my order arrives

April 12, 2026
Unprompted review
XMiles UK Ltd logo

Reply from XMiles UK Ltd

Hi there, we’re really sorry. It looks like your order has been delayed with Royal Mail, which is unfortunately outside of our control, but we know that doesn’t make the wait any easier.

As a gesture of goodwill, we’ve refunded your shipping cost in full.

We’re keeping an eye on the delivery, and it looks like it will be delivered today. If there’s anything further, we can do in the meantime, please don’t hesitate to reach out.

Rated 2 out of 5 stars

Awaiting delivery

XM-234028 -On March 24, I placed an order. It was supposed to be delivered by April 3. Today is April 8, and the order still hasn’t arrived. Is something wrong?
I gave one star before; now I’ve added another one for the quick response to the reported problem. I hope for a happy ending.

March 24, 2026
Unprompted review
XMiles UK Ltd logo

Reply from XMiles UK Ltd

Hi Piotr,

Thank you for your review, and I’m really sorry to hear about the delay with your order.

We were not aware of this delay on your international shipment, but we are currently in contact with FedEx to investigate this as a priority. We will reach out to you directly with an update as soon as possible.

If there’s anything further we can do in the meantime, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Exceeded expectations

Exceeded expectations. I have to be incredibly careful about what gels to use (allergies). Unlike most other gels I have tried, these left my stomach feeling fine. Also, they were well-balanced: the gels delivered an energy boost that was strong enough to ease the tough midsection of a long run, but smooth enough not to impose a crash. The flavours also seem to work well with the slightly altered sense of taste that endurance athletes experience during active training.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great!

Great service, fast delivery, all packaged securely and fair prices. Will definitely be using again. Thanks!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, I received the shipment with all its contents and without any packaging, and two days before the delivery date, it was a good experience.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

A great selection of products at…

A great selection of products at competitive prices , fast shipping, free if over £30, I normally have the items within 48hrs. Free sample packs when you spend £40 or more, it's always nice to try new things. Nice follow up emails. A sound company to buy from, happy to recommend 

March 22, 2026
Unprompted review

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