Real Human Support When It Matters Most After nearly 2 hours on the phone, Rene at Xneelo didn't solve my problem—because it turned out to be outside their scope entirely. But here's why I'm writi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed help navigating Xneelo and setting up Collaborators and security codes etc. Called Xneelo and spoke to a very helpful person called Chloe. The entire process was made simple and painless with... See more
Company replied
I would like to say thank you to the Xneelo support team, Zane in particular, for going the extra mile in assisting with a complex migration. They kept full control of the situation, was available l... See more
Company replied
I’ve been with Xneelo for over 10 years, and today was another reminder why. Zane V went well beyond expectations helping me resolve a complex query. As a web developer who deals with many hosting pro... See more
Company replied
Company details
Written by the company
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Contact info
South Africa
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4.8
Excellent
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Seymone for all your…
Thanks to Seymone for all your assistance this morning!
August 5, 2024
Unprompted review
Reply from xneelo
Hi Mandy,
Thank you for you taking the time to share your feedback with us.
We are happy to hear that Seymone was able to assist you with your query.
Thank you for your ongoing support.
Warm regards,
Your xneelo team.
Customer Support off the chain
Izak From Xneelo was extremely helpful in identifying and assisting me with a domain issue resulting from wix.com migrating my .co.za domain.
Fantastic! I recommend Xneelo to all small and medium businesses', to help bring your brand online!
August 2, 2024
Unprompted review
Reply from xneelo
Hi Chris,
Thank you for your fantastic feedback!
It's lovely to hear that Izak was so helpful. Our consultants are extremely passionate about our customers, and delivering the exceptional level of support we know you deserve. We trust this will continue to be your experience.
We truly appreciate your heart-warming support in recommending xneelo to others, thank you!
Warm regards,
Your xneelo team.
Xneelo is the best in South Africa
Xneelo is the only hosting company I recommend in South Africa. I am a web designer and started in 2015. Every other hosting company in South Africa fails to compare to Xneelo.
August 1, 2024
Unprompted review
Reply from xneelo
Hi Riaan,
Thank you for your heart-warming review!
We are committed to providing exceptional support and great products that hold true to our brand promise of "Trusted in Hosting", and your encouraging feedback is a testament to this. We trust that we will continue to deliver on our promise and look forward to further supporting you for years to come!
Warm regards,
Your xneelo team.
Reply from xneelo
Hi Silmare,
We're very happy to hear that you are enjoying the support offered by our team.
We appreciate your continued support and look forward to being there for you in the future.
Warm regards,
Your xneelo team
Dylan was genuinely amazing!
Dylan was genuinely amazing!! Helped me so well and got my query and website sorted!! Will keen trusting Xneelo based on the service I received this evening!
July 30, 2024
Unprompted review
Reply from xneelo
Hi Pierre,
Thank you for the wonderful feedback! Dylon is definitely one of our best and we're sure the team and himself will greatly appreciate the kind words.
We look forward to continuing to provide you with trusted in hosting experiences in the future.
Warm regards,
Your xneelo team
I've only ever experienced exceptional…
I've only ever experienced exceptional support from Xneelo and have been with them since the Hetzner days.
Izak especially recently assisted me with a hosting and billing issue (that turned out to be my own mistake), yet resolved this without any complaints and sorted out the entire problem we were experiencing quickly and effectively.
July 19, 2024
Unprompted review
Reply from xneelo
Hi Juan,
We are delighted to hear that Izak has continued to offer you with the exceptional level of service that you have come to expect from xneelo.
I will be sure to share this great feedback with himself and the team and we look forward to offering you exceptional support for many more years to come.
Warm regards,
Your xneelo team
Amazing technical support
Amazing technical support. Very much recommended!
July 24, 2024
Unprompted review
Reply from xneelo
Hi Malan,
Thank you for your kind recommendation!
It's lovely to hear that you have found our Technical Support so amazing. We are passionate about delivering on our commitment to exceptional service and we trust this will continue to be your experience into the future.
Your lovely feedback has been shared with the team.
Warm regards,
Your xneelo team.
Xneelo gets it done!
Thank you for helping me fix some errors on my website! Xneelo tech support is amazing!
July 24, 2024
Unprompted review
Reply from xneelo
Hi Bronwyn,
Thank you so much for taking the time to share your feedback. We truly appreciate it!
At xneelo, we're always striving to meet customer expectations, and your input helps us do just that.
We look forward to continuing to provide you with excellent service in the future.
Kind regards,
Your xneelo team
Tristan at Xneelo impressed me
I've never been more impressed by Xneelo's support. Tristan went the extra mile for me when I didn't have that expectation when dealing with Xneelo. 10 / 10
July 22, 2024
Unprompted review
Reply from xneelo
Hi Jèan-Pierre,
Thank you for taking the time to share your feedback with us, we appreciate it!
Our team is truly passionate about delivering the exceptional service we know our customers deserve. It's lovely to hear that this passion has led to a service experience that has exceeded your expectations, and we trust this will continue to be the case into the future.
Your lovely feedback has been shared with Tristan and the team.
Warm regards,
Your xneelo team.
Keegan went above and beyond to help me…
Keegan went above and beyond to help me out. So impressed with his service. Thank you Keegan!
July 21, 2024
Unprompted review
Reply from xneelo
Hi Claire,
We're glad to hear that Keegan's dedication made a difference! Your kind words inspire our team to continue delivering outstanding support to our customers.
Thank you for your feedback and appreciation!
Kind regards,
Your xneelo team.
Great customer service
Izak is one of the customer service consultants and he really helped. It was a Saturday! Excellent service.
July 20, 2024
Unprompted review
Reply from xneelo
Hi Mbongeni,
Thank you for putting your trust in us.
We are delighted to hear about your positive experience with Izak. At xneelo, we are committed to excellent service delivery and always strive to meet our customers' expectations and requirements.
Thank you for your kind review.
Kind regards,
Your xneelo team
The best hosting company in South Africa
Xneelo, you are honestly the best hosting company I have ever used (I've been through a lot of them). Your chat service is instant, the support consultants are ALWAYS friendly, knowledgeable and helpful. I never wait in a long queue, and it's very easy to get in contact with a real person. Your servers are always extremely reliable (I have about 200 websites hosted at Xneelo in total across various accounts) and they NEVER crash due to high load. I like that you are actually constantly improving your products and services, and I dream of joining your SWE team one day. It must be heaven working there. Thanks to Tristan for the quick help and for reminding me to review you guys, and thanks to Xneelo for actually caring about their customers.
July 20, 2024
Unprompted review
Reply from xneelo
Hi Francois,
Thank you for taking the time to share your positive experience with our business.
We are so pleased to hear that you had a fantastic Live Chat experience. At xneelo, we’re passionate about offering you good value without compromising our service quality. It’s truly our pleasure to serve you.
Once again, thank you for letting us know how you feel. We truly appreciate your business and always strive to make your experience a positive one.
Kind regards,
Your xneelo team
Xneelo Has the Best Support
Xneelo has the best hosting support I have ever experience in South Africa. I would highly recommend doing business with them.
July 20, 2024
Unprompted review
Reply from xneelo
Hi Anica,
Thank you very much for taking the time to share such kind feedback.
At xneelo, we’re passionate about offering you good value without compromising our service quality. It’s truly our pleasure to serve you.
Thank you again for your feedback, Anica. It’s your continued support that keeps us improving.
Kind regards,
Your xneelo team
Xneelo Customer service
Tristan provided exceptional service during our interaction. Xneelo's commitment to excellent customer service is evident, and I highly recommend them to anyone.
July 19, 2024
Unprompted review
Reply from xneelo
Hi Brendon,
It's fantastic to hear that our team's commitment to excellence was so evident in the support Tristan provided! Our team's pride in the service we deliver is rooted in our dedication to our brand promise of "Trusted in Hosting", and we look forward to maintaining the high level of support you have come to expect.
Thank you for your lovely recommendation, and your support.
Warm regards,
Your xneelo team.
Seymone was very helpful and patient in…
Seymone was very helpful and patient in assisting us in resolving the issue we were facing with our dedicated server. Thank you.
July 18, 2024
Unprompted review
Reply from xneelo
Hi Ben,
We appreciate you taking the time to share your experience with us!
At xneelo, we aim to provide helpful, patient and efficient service consistently; your feedback is a testament to this! We will be sure to share your kind words with Seymone and the team!
We look forward to supporting you in the future!
Warm regards,
Your xneelo team
Very satisfying end result
Very satisfying end result. All of the tech consultants were great.
Seamone solved the issue in the end.
Thank you so much.
July 18, 2024
Unprompted review
Reply from xneelo
Hi Rocky,
Thank you for taking the time to share this wonderful review.
We will be sure to share it with Seymone and the team.
We look forward to providing you with excellent service for many more years.
Warm Regards,
Your xneelo team
Clear and concise instructions
July 18, 2024
Unprompted review
Reply from xneelo
Hi Julian,
Thank you for taking the time to share your feedback with us!
Our team is dedicated to providing clear and efficient support that you can rely on. We trust this will continue to be your experience.
We appreciate your support.
Warm regards,
Your xneelo team.
Customer Service is world class
Customer Service is world class. Thought it may have just been an isolated interaction - but in more than 5 occasions they delivered on that standard.
July 18, 2024
Unprompted review
Reply from xneelo
Hi Johannes,
Thank you for your heart-warming review, we appreciate it!
It's encouraging to learn of the consistently exceptional support you have received. Our team is whole-heartedly committed to delivering the best possible service and your feedback is a welcomed testament to this. We have shared your kind words with the team.
Thank you for your ongoing support.
Warm regards,
Your xneelo team.
Best Customer Support
Best customer support I have ever encountered! Fast, efficient and always helpful!
July 15, 2024
Unprompted review
Reply from xneelo
Hi There,
Thank you for taking the time to share this fantastic feedback with us!
Our team is passionate about providing top-notch service that is efficient and helpful, in pursuit of our promise of being a trusted host. It's encouraging to know that this has been your experience and we look forward to further supporting you into the future.
Warm regards,
Your xneelo team.
Thanks so much for the assistance with Domain issue
Thanks so much for the assistance specifically Tristan with my domain pointing issue. You were an amazing help.
July 13, 2024
Unprompted review
Reply from xneelo
Hi Aslam,
Thank you for your wonderful review!
We are thrilled to hear of the amazing support you received from Tristan. Our team takes great pride in upholding an exceptional level of service, and we trust this will continue to be your experience into the future.
We have passed on your kind appreciation to him and the team.
Warm regards,
Your xneelo team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.