I have cancelled Total AV a number of times and received letters from you confirming that the subscription has been cancelled. Yet I am still being charged despite your so called intervention can... See more
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Review summary
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What people talk about most
Reviews shaping this summary
After everything was said and done, I received a billing from Starlink. I told them that I had cancelled through your company and they said they did not accept cancellations by mail. I had to go on li... See more
Company replied
Be sure to real ALL their fine print and in between EVERY line because they will REALLY trip you up and slam you with additional charges.
Company replied
You took my money but you didn't ado anything. It took nearly a month to supposedly cancel a subscription to Netflix, but the very same day Netflix notify that my account is still active. Your compa... See more
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Company details
About Xpendy
Written by the company
Welcome to Xpendy, the smart way to cancel subscriptions and contracts.
At Xpendy, we believe cancelling a subscription should be simple, fast, and stress-free. Since 2019, we’ve helped consumers worldwide easily cancel services they no longer need, all in just a few clicks.
Many companies make cancellations unnecessarily complicated. Hidden contact forms, long phone calls, unclear instructions, or slow responses can make the process frustrating. Xpendy removes that hassle by offering a simple online cancellation service that takes care of the process for you.
How Xpendy works
- Select the organisation you want to cancel
- Enter your details
- We generate and send your cancellation request
Our system automatically creates a legally formatted cancellation letter and sends it to the correct address of the service provider.
Whether you're cancelling a gym membership, streaming service, insurance policy, magazine subscription, or telecom contract, Xpendy helps you handle it quickly and easily.
Our service is secure, reliable, and trusted by thousands of users worldwide.
Need help?
Find answers to common questions in our FAQ:
https://xpendy.com/us/faq/
Still need assistance?
Our support team is happy to help at:
support@xpendy.com
Find answers to common questions in our FAQ:
https://xpendy.com/us/faq/
Still need assistance?
Our support team is happy to help at:
support@xpendy.com
Our mission
Make cancellations effortless and give people back control over their time, subscriptions, and money.
Make cancellations effortless and give people back control over their time, subscriptions, and money.
Contact info
Netherlands
- support@xpendy.com
- xpendy.com
2.4
Poor
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My subscription was never canceled
My subscription was never canceled. I was charged today for GPS capsules
April 9, 2026
Reply from Xpendy
Hi,
Thank you for your review.
How sorry to hear, I understand that this is annoying! If you have any questions about your order you are welcome to send an email to complaints@xpendy.com. We will see what we can do for you.
Sara | Team Xpendy
Reply from Xpendy
Hi,
Thanks for your review! How nice that you experienced our service as positive, that's what we do our best for! We would love to see you back on our site in the future. 🤗
Sara | Team Xpendy
Reply from Xpendy
Hi,
Thanks for your review! It's great that you have had a positive experience with our service, we do our utmost for that! We look forward to seeing you back on our site in the future.
Sara | Team Xpendy
Can not yet account canceled
I have contacted them repeatedly by email, which is the only way that you can contact them, to cancel my subscription. I never get a reply, although it's promised within about four days.
April 9, 2026
Unprompted review
Reply from Xpendy
Hi,
Thanks for your message! We are currently very busy. We would love to help you. You can contact us via email. We look forward to your reply.
Sara | Team Xpendy
I was told there would not be a…
I was told there would not be a cancellation fee, yet I was charged nearly 10 pounds to get my netflix account cancelled
April 8, 2026
Reply from Xpendy
Hi,
Thanks for your review.
I'm sorry to hear that! Our costs are stated before confirmation and we only want to support our customers in the best possible way.
If you have any questions about your order, please feel free to email us so we can check with you.
Sara | Team Xpendy
Britbox wanted all new details put in…
Britbox wanted all new details put in TV so I could continue watching. I didn't want to go thru that again after initial connection, so decided to cancel subscription. on 18th March '26 I cancelled subscription and paid $24.95 for the pleasure. It only had to go to Sydney yet it wasn't received by Britbox until 8th April, '26, 19 days later. I have been charged for April and looks like I will be charged for May. I think I am entitled to a refund don't you?
March 18, 2026
Reply from Xpendy
Hi,
Thank you for your review.
How sorry to hear, I understand that this is annoying! If you have any questions about your order you are welcome to send an email to complaints@xpendy.com. We will see what we can do for you.
I was still charged $50.00 this month
I was still charged $50.00 this month. You did not cancel my subscription.
April 6, 2026
Reply from Xpendy
Hi,
Thank you for your review.
I am sorry to hear that your cancellation has not yet been completed. I would like to check the system to see what I can do for you.
To do this, I need your details. I can find the order under the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
Based on this, I will contact you further regarding the options.
I hope to hear from you and wish you a pleasant day!
Sara, Team Xpendy
Ipsy still refuses to cancel my…
Ipsy still refuses to cancel my subscription.I paid you to have this membership canceled. I even paid you?
April 6, 2026
Reply from Xpendy
Hi,
Thank you for your review.
I am sorry to hear that your cancellation has not yet been completed. I would like to check the system to see what I can do for you.
To do this, I need your details. I can find the order under the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
Based on this, I will contact you further regarding the options.
I hope to hear from you and wish you a pleasant day!
Sara, Team Xpendy
What should take a week took 2+ months!
April 4, 2026
Reply from Xpendy
Hi,
Thank you for your review.
I am sorry to hear that the cancellation took so long. I would like to check the system to see what I can do for you.
For this, I need your details. I can find the order under the following information: the email address you used to place the order or the order number. You can email this information to complaints@xpendy.com.
Based on this, I will contact you further regarding the options.
I hope to hear from you and I wish you a pleasant day!
Sara, Team Xpendy
(The choices you make here depend on the type of complaint they are submitting. You can use this for all countries. Klachten@xpendy.com only for the Netherlands and complaints@xpendy.com for all others.)
Fast help!The Xpendy reps responded very quickly…
The Xpendy reps responded very quickly and fixed my problem. I appreciate it.
April 7, 2026
Reply from Xpendy
Hi,
Thanks for your review! It's great that you have had a positive experience with our service, we do our utmost for that! We look forward to seeing you back on our site in the future.
Sara | Team Xpendy
I don't know.
April 7, 2026
Reply from Xpendy
Hi,
Thank you for your review.
Great that you submitted your cancellation letter via Xpendy! 💜 We hope to welcome you back on our website in the future, if you wish to cancel another subscription.
Sara | Team Xpendy
They keep on updating on how is going with cancelling subcription
I dislike the fact that when you use this to cancel subcription requires to pay for that, whereas the subcription that you cancelling keeps on charging.
April 6, 2026
Reply from Xpendy
Hi,
Thanks for your review! We value feedback from our customers and greatly appreciate that you took the time to let us know about it.
Sara | Team Xpendy
Painless cancellation
The initial cancellation process was easy to do. I was surprised at how long it took to be completed (about 1month).
April 6, 2026
Reply from Xpendy
Hi,
Thanks for your review! We value feedback from our customers and greatly appreciate that you took the time to let us know about it.
Sara | Team Xpendy
No progress was made on my problem
No progress was made on my problem. All you did was take my money! Frank Lock
April 6, 2026
Reply from Xpendy
Hi,
Thank you for your review.
I’m sorry to hear that you’re not satisfied with our services. I’d like to check our system to see how I can assist you.
To do this, I’ll need your details. I can locate the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
Based on that, I’ll get back to you regarding the options available.
I look forward to hearing from you and hope you have a great day!
Sara, Team Xpendy
MY SUBSCRIPTION WAS NOT CANCELLED
MY SUBSCRIPTION WAS NOT CANCELLED. THIS IS A BOGUS SITE. PLEASE WATCH CAREFULLY AND DO NOT USE THIS SITE TO CANCEL A SUBSCRIPTION. THEY WILL TAKE YOUR MONEY FOR ABSOLUTLEY NO SERVICE.
March 20, 2026
Reply from Xpendy
Hi,
Thank you for your review.
I’m sorry to hear that you’re not satisfied with our services. I’d like to check our system to see how I can assist you.
To do this, I’ll need your details. I can locate the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
Based on that, I’ll get back to you regarding the options available.
I look forward to hearing from you and hope you have a great day!
Sara, Team Xpendy
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
As long as the cancellation as gone…
As long as the cancellation as gone through to me that's good enough
April 6, 2026
Reply from Xpendy
Hi,
Super thanks for your 5 star review! We know how difficult it can sometimes be to get rid of a subscription, that's why we are here to help with this. Spread the word, and tell your friends and family about Xpendy, we want to assist as many people as possible with canceling subscriptions. 😃
Sara | Team Xpendy
The cancellation was not effective
The cancellation was not effective. Over a week later, they informed me that they were sending me a refill of my initial order. I notified them that they were cancelled, and they said the cancellation was not in time. I thought it would have been. Can't tell you exact dates.
April 4, 2026
Reply from Xpendy
Hi,
Thank you for your review.
I’m sorry to hear that you’re not satisfied with our services. I’d like to check our system to see how I can assist you.
To do this, I’ll need your details. I can locate the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
Based on that, I’ll get back to you regarding the options available.
I look forward to hearing from you and hope you have a great day!
Sara, Team Xpendy
Do not use Xpendy.
Do not use Xpendy.
Tried to get them to cancel an account which they failed.I had to go to the bank to cancel which was successful. Xpendy is still taking money from my account. I will have to go to bank again to cancel Xpendy as they ignored my request to cancel.
April 7, 2026
Unprompted review
Reply from Xpendy
Hi,
Thank you for your review.
I’m sorry to hear that you’re not satisfied with our services. I’d like to check our system to see how I can assist you.
To do this, I’ll need your details. I can locate the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
Based on that, I’ll get back to you regarding the options available.
I look forward to hearing from you and hope you have a great day!
Sara, Team Xpendy
Cookie scam
Visited the site, did not enter any user details. Next minute i get an email from then asking if they should cancel my Netflix. Obviously using cookies and a total scam
April 7, 2026
Unprompted review
Reply from Xpendy
Hi,
Thank you for your review.
I’m sorry to hear that you’re not satisfied with our services. I’d like to check our system to see how I can assist you.
To do this, I’ll need your details. I can locate the order using the following information: the email address you used to place the order or the order number. Please email this information to complaints@xpendy.com.
Based on that, I’ll get back to you regarding the options available.
I look forward to hearing from you and hope you have a great day!
Sara, Team Xpendy
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