XPO Reviews 1,204

This isn’t about a terrible delivery, but how a driver one of these big lorries were rude, a bully, dangerous and arrogant! A family member was on a roundabout and one of their drivers decided he had enough of waiting and pulls straight out causing a day old car a write off as he tears the front off the car causing damage beyond repair. Then has the audacity to blame the crash on family member who has right of way! What the heck?! It’s all on camera mate, YOU were and are at FAULT! He was extremely rude, shouted at other folk who were taking time out of their day to help my family member, as she was shaken up. Clearly this company employs driver who are dangerous and bullies. Oh, and the cherry on top, no apology from anyone at this company, disgusting.

Picked up furniture from Jysk on 6/12/24. Today is June 28th, and nothing. Have sent multiple emails, contacted customer service, calling on a daily basis since 20 june 2024. I just receive a call, from their number, but when I answered no one was there. Tried to call back but the phone rings and rings nobody answers. Will try after 3 pm, maybe I will get lucky. Delivery nightmare!!!!!!!! Shortly after placing this review they called to say they are delivering on Monday, 1 of july.

I join the list of unsatisfied customers. Ordered 4 bags of dog food from Tractor Supply 5/30/24 and was delivered 6/26/24!!!! Went all over North America before getting it to me. When I called, they did keep me abreast of where it was at but no apology just “it got lost…”. If there is anyway to avoid this company, do not use them. Can’t imagine how they are still in business.

I ordered a garden furniture set from Homebase. On the day of the initial delivery, a delivery driver came with 3 chairs missing. He only brought a table, a parasol, and one chair. He told me the remaining chairs didn’t fit in his truck… and that he would bring them the next morning. I accepted part of the order (in hindsight, shouldn’t have done that), and in the system immediately everything was ticked as delivered. Also, no one showed up the following day and I had to contact Homebase. Then I had to wait 3 working days for xpo to reply. They rescheduled the delivery for the missing chairs (another two weeks of waiting!), but when the day came, again no one showed up. I had to contact Homebase again, and this time xpo told them that the chairs had never arrived in their warehouse/depot in the first place! So which version was true? So Homebase sent 3 new chairs (another week of waiting), and this time frankly everything was as it should be (including the expected delivery time, which the first time kept changing throughout the whole day and forced me to be stuck at home for hours, waiting). The whole experience was extremely frustrating and will keep me away from ordering from Homebase in the future and from using xpo services.

Horrendous delivery,can’t possibly be any worse if you planned it
No customer service,no tracking
Zero communication
Abysmal

I’m leaving this review after my Homebase order was delivered yesterday (Saturday) as a thank you for the kindness shown & excellent service provided by the XPO delivery gents.
I don’t review a lot however I think when you receive a good service it’s nice to let the company know. I see that everyone has differing experiences with their orders but I can honestly say that Grish & his pal were fantastic.
They turned up & it was heaving with rain ☔️ I had a bad back & they placed all my order safely & securely inside for me so I didn’t need to worry, without me even asking 😊
Grish took the time to tell me about a natural remedy his family used to help with my back pain & I was so grateful to try anything that could help.
What struck me was how warm & friendly these guys were despite getting soaked threw & despite my little westie 🐶 giving his pay out at the top of the stairs 🤣 they where so helpful kind & courteous it was really refreshing.
You could tell upon first meeting Grish he was one of those rare naturally kind & compassionate people, nothing was a problem, not even the rain 😊
Upon ordering from Homebase I did think the delivery fee was a little too expensive but now after the service I received I can honestly say it was worth every penny. I just hope the company appreciates and recognises this man is an asset to their company and in my humble opinion his skills are wasted delivering, I would have him right at the heart of my business, Because he’s a natural people person and a great reflection of good customer service for for the company.
I haven’t been able to open all my order as of yet, but I will do later today.
Thank you to both gents 😊

Our delivery was from Homebase. The drivers arrived on time and delivered the items. Grish Babayan was one of the delivery men and couldn't have been more helpful. He offerd to take the delivery to where it was needed and couldn't have been more polite.
Thank you

Appalling - you deliver for Homebase - I have told them to get another company. Delivery last Friday - a text saying by 12am... well I guessed this meant noon or 12pm. Nothing by 3pm - phoned several times - same message - no one to take your call. IS THIS YOUR IDEA OF SERVICE? It isn't mine. Phoned Homebase who helped - told me it would be with me by 7pm (not greatly helpful)... then a text from you saying delivery by 6.30pm.. WELL WHAT TIMEZONE ARE YOU PEOPLE ON??? DO YOU HAVE ANY MANAGER? Waited in all day and yes 7.30pm (19.30 since you seem to mix up am's and pm's) a van from VOYAGER LOGISTICS arrived with 2 nice guys no doubt on minimum wage. I FELT SORRY FOR THEM HAVING TO DEAL WITH YOU LOT.... SO YOU SUB CONTRACTED... anyone out there reading this with a choice of carriers - YOU HAVE BEEN WARNED

PS Forwarded to Homebase.

Avoid companies or manufacturers that uses Xpo this service sucks, takes forever, no way you can track your package, is frustrating the services they provide on the automatic system.

I am writing to formally lodge a complaint regarding the behavior of one of your drivers on June 9, 2024, between 16:00 and 16:30. The vehicle in question has the license plate BV73PAO.

During this time, I was attempting to park when the driver aggressively maneuvered his truck, driving in the opposite direction of the road to forcefully take the parking space I was indicating to use. Subsequently, the driver proceeded to walk around my car, taking photographs in my absence.

When I approached him to ask for an explanation, he responded with insults rather than addressing the situation. He also pointed to a camera without sound as supposed evidence against me, despite the fact that my hands were clearly behind my back in the footage.

My wife frequently works with your company, and she has assured me that she will look into this matter internally. However, I felt it necessary to report this incident directly to ensure it is properly addressed. It is unacceptable for your drivers to engage in such bullying behavior over parking spaces, particularly when breaking traffic laws by driving in the opposite direction to do so.

Had the driver simply requested the space, I would have gladly accommodated him. His actions suggest a lack of proper training in both ethical conduct and professional courtesy. I urge you to review your hiring and training processes to prevent such incidents in the future.

Thank you for your attention to this matter. I look forward to your prompt response and the necessary actions to address this behavior.

If I could award minus stars I would give them 5. Please just do not use them they are absolutely appalling, seriously the most worst delivery firm I have ever had to deal with. Also they are getting Homebase (who they deliver for) a bad name. I ordered some expensive garden furniture from Homebase and was informed by text from XPO that it would be delivered on a certain date at 12 noon. Needless to say that it did not arrive at 12 noon. At 3pm I contacted Homebase and informed them that it had not arrived. They rang me back to say that XPO had it out for delivery to me and that it would be delivered before 7pm that same day. At 4pm received a text from XPO saying sorry they had missed us and that it would not be delivered that day and to contact Homebase for another date. We were in all the time and no one called at our house. Doorbell footage proves that. Arrangements were made with Homebase for it to be delivered on another day and the same thing happened. I emailed the CEO of XPO Logistics twice and they have not had the decency nor manners to reply or offer any apologies. Eventually the goods did arrive, but because of missing parts had to send some back. Homebase arranged with XPO to send me more which again did not arrive on the arranged delivery day and were wrong. Making further arrangements with XPO to call and collect them was an absolute nightmare, did not call and collect them on the days promised. Would put me off from any store that uses this company to deliver their goods.

Abysmal delivery of an appliance ordered at Home Depot. The two guys who were supposedly employees of Home Depot, which I was originally told when I purchased the item at the store said that was not the case. I had a major issue a few years prior with a third-party delivery service from an HD order. Once again, I was lied to by the sales person at the local Home Depot. The guys were so unprofessional, and then openly said where was their tip. In the future if Home Depot continues using XPO for their delivery service I will take my business elsewhere.

DEAN & SABBY delivered us a commercial fridge today. Never had such professional and helping delivery handover than that in my life. Both team members are an asset to the company! Legends.

Ordered multiple items from homebase and 5 out of 6 items were delivered no problem.
The item getting delivered from XPO was a nightmare.
Tried for literally 3 hours over 6 phone calls to arrange delivery but no answer in a automated queue they do not even tell you what number position your in.
I contacted customers service at homebase and they arranged delivery for me only for XPO to cancel that delivery and give me one a week later. Still dont know if I will receive it. Homebase should be ashamed of using this company.

Ordered a Fridge from Nisbets. On the delivery day. XPO only sent out only 1 driver to complete the job. The driver seemed inexperienced because he could not unload the fridge from the lorry by himself. My dad was kind enough to help him unload the fridge. Shortly arriving to the shop, my dad kindly asked him to help move the fridge 5 meters into the premises. The driver refused and said it’s the company policy that they are not allowed to do that… frustrated to hear that from the driver after my dad kindly helped him do his job. He refused the delivery and told the driver to take it back. The whole ordeal was just extremely disappointing and looking at other reviews that people have made. I am not surprised after all.

As previous review, would give this no stars if I could. Worse delivery company ever. Unable to phone them on the number they provide. Goes to a answerphone but box is full so can’t leave a message. Delivery from 7am. It’s now 4.30 pm. No update on delivery time. Text message with tracking info doesn’t work. Complete waste of a day. This is second delivery from XPO and same thing happened with the first delivery. Homebase need to ditch this company as it’s a reflection on them!

Ordered a loo from Homebase every thing arrived on time but the boxes were soaking wet and the bigger box was covered in thick wet dust .

Got a delivery 4 days late to a jobsite in Bronx. 18 guys on the job driver said we need a forklift to unload. Units weigh about 150 to 200 lbs. Driver would not let the guys unload them. 40 years in construction and never had a problem like this. Do not use XPO ever!

One star because I cannot give zero.

I ordered a tool chest with Homebase. XPO were their chosen courier. I receiver a prompt message saying we will deliver on Wed 8th at approximately 12:00. Wednesday came and went with no update and no tool chest. I contacted Homebase who chased with XPO. After 4 days they were still waiting on a response. One week after the expected delivery and I have had no update from XPO. In an era of fast delivery by efficient couriers, how XPO are still in business is beyond me.

Tried to set up an account with this company actually spoke to a sales rep in Ledgewood, NJ and still have not received follow up paper work to open an account.
After reading all these 1 star reviews I consider myself lucky.