xrsbeautyhair.com Reviews 

129
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

Body Wave Human Hair 13x6 HD Lace Front Wig [LFW12] I’ve ordered this same wig four separate times over the years, and unfortunately the experience has been consistent every time. Straig... See more

Rated 5 out of 5 stars

The hair I bought is amazingly soft, light weight, lace is transparent, easily melts into my skin. Frontal looks amazing & I did no extra plucking. Company is very accessible quick to answer messages... See more

Rated 4 out of 5 stars

Fast shipping, quality hd lace (ripples, obviously lol), hair was soft and true to length and density. my only issues, and why i didn't give it 5 stars, was that the hair had a lot of those weird litt... See more

Company replied

Rated 5 out of 5 stars

I'm really impressed by this company so far. This is my second Kinky Curly wig from XRS. I was skeptical about trying a new company but my first order went smoothly and the quality and description mat... See more

Company details

  1. Wig Shop
  2. Hair Extensions Supplier

Written by the company

Your go-to shop for luxurious human hair wigs


Contact info

3.5

Average

TrustScore 3.5 out of 5

129 reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(129)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect curls

Perfect curls
I absolutely LOVE this hair so many
compliments. I will definitely order again. I have seriously found a new love. Shipping time was decent and Customer service was great too which makes it even better.

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

I am loving my wig

I am loving my wig. The hair is so so soft, i don’t have any tangles. I even bleached and colored the hair. The hair line came down really far so I had to cut and remake the hairline but it came together nice. Happy with my purchase

October 29, 2022
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE! They remove bad reviews!

I purchased a straight 13 x 6 undetectable lace frontal and I got a HORRIBLE wig! If I could add pictures here, I would! When I tried to post on their site, they pulled the review down!

Thank GOD I used PayPal! XRS Beauty is trying to say I did something to the wig implying I cut it or styled it. I have receipts that as soon as I got the wig, I sent an email saying this was not the wig I ordered. I was told to send it back and THEY would decide if they would refund my money. So, I guess that insurance they are offering with purchase is useless!

At this point, PayPal is intervening.

Ladies, PLEASE search for sites like these that allow for real reviews that cannot be scrubbed. There are alot of these wig sites popping up all over the internet from China and they all pull down bad reviews! This is my 3rd site and they are all about the same. The wigs are sub-par and the companies pull down the bad reviews.

BEWARE of ANY site that has all positive reviews!

PLEASE be careful! We work too hard for our money to be taken from us fraudulently!

In response to XRS Beauty: If possible, I would love to upload photos and let the viewers decide.

If you are sincere, upload my review to your website with the photos and let the shoppers decide. If you won’t allow the review with photos to be posted, buyers, that’s your confirmation as to what I am saying about the quality, as well as XRS pulling down negative reviews.

IN RESPONSE TO XRS:
I only have one email address. Actually, you sent me a link to make a comment.

Let’s see what happens. Here goes!

UPDATE: Please pay attention to the flurry of positive reviews that have popped up since my review. Most notable, please pay attention to grammatical and spelling errors. This is usually an indication of a potentially fraudulent review…google it.

Again, I have done all I can do to be completely transparent and provide a real review.

August 27, 2022
Unprompted review
xrsbeautyhair.com logo

Reply from xrsbeautyhair.com

Dear Michele

Thank you for taking the time to comment for us, I'm sorry the wig did not satisfy you completely,Our website does not have the option to remove reviews, sorry to cause you some trouble, but sometimes some reviews may not be approved, so they are not displayed, could you please tell me your email, we can check it for you where is the problem,dear Michele

According to our website return policy, If for any reason you do not absolutely love the item you ordered, we gladly offer returns and Free exchanges service. but Please do not cut the lace, make sure the wig is BRAND NEW unaltered, For the package returned for refund, don't worry please, after we receive the package, we will refund the customer after confirming that the product has not been altered.our company have begin processing wigs since Apr.2013,We also have a branch in the United States, we ship from China to customers, but if you are not satisfied with the wig, you could return the wig to our US branch, we will provide a US warehouse return address,we can promise the wig quality is good,and we have also been committed to serving every customer well.

We sincerely apologize for not giving you a good shopping experience. We are also very sorry for making you misunderstand our products. We understand your feelings and will do our best to solve the problem for you. We will not delete customer reviews, nor will we The uploading of pictures is restricted. Could you please check whether the email address you left a comment is the same as the email address you placed the order with. Sometimes, if the email address is inconsistent, the comment may not be approved. we apologize for the inconvenience caused to you Once again. We will search and check through your email,dear Michele

Rated 5 out of 5 stars

Love XRS beauty

Love XRS beauty. Hair quality is soft, very minimal shedding, HD lace. shipping was fast. Love XRS and will continue buying from them

September 7, 2022
Unprompted review
Rated 3 out of 5 stars

Not worth the money

I just purchased a unit, thank the ✨ I didn't pay 500.00 plus for this unit. The lace is made mediocre. The hair texture is nice however, there is quite a bit of brassy and grey strains that I had to remove. Not to mention its a China-based company.

September 22, 2022
Unprompted review
xrsbeautyhair.com logo

Reply from xrsbeautyhair.com

Dear Renee ,

Thank you for taking the time to comment for us, I'm sorry the wig did not satisfy you completely,there are many kinds of lace products on our website, only some of them are our new clear lace, ccould you please tell me your order number, if you are not satisfied with your product, you can return or exchange according to our return and exchange policy,dear Renee

We apologize once again that the wig did not fully satisfy you, you could contact our after-sales team email@xrsbeautyhair.com. we will do our best to solve your after-sales problems for you

Rated 5 out of 5 stars

Superior Quality & Customization

This is my 4th wig from XRS Beauty, the hair quality is superior & natural hairline is the best. With the exception of adding a small amount of tint spray to clear lace & clean hairline (LFW13 150% density) as I have a very dark complexion and find there is still a slight white cast, however the customization needed to my wigs are very minimal. It saves me so much time which is everything to me. This is the only company I will purchase from. The delivery is extremely fast and overall great experience. Thank you XRS Beauty!

July 11, 2022
Unprompted review
Rated 5 out of 5 stars

I've been buying their wigs for over a…

I've been buying their wigs for over a year. I've purchased both the clear lace in a yaki and loose wave texture. I absolutely love both wigs, but the yaki texture is my favorite.

I recently purchased the layered edge wig in a body wave texture. It is melted!!! I got 180 density and it's thick and gorgeous. I highly recommend this company they never disappoint me. More importantly, the customer service is very responsive and kind.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Love my wig only problem is it only…

Love my wig only problem is it only comes in one size and I always have to make adjustments for it to fit perfectly it does shed some when I comb it but I like the natural look of it !

September 2, 2022
Unprompted review
Rated 4 out of 5 stars

Great But Almost Excellent!

18 inches
200% Density

I received it & I was shocked by how thin the lace was.
I did have to tint but I did not have to bleach or pluck which is a huge plus. My only issue is that the wig is big AF! It only comes in a one size fits all. Besides that I have no issues. I love the density, its soft, however it's still a lot of hair but in a good way.

For the newbies, always opt in to get 180% density or more! No one should be able to see through your hair.

You should always be able to bring hair to the front of your shoulders on BOTH sides & have the back of your head still be presentable. The 200% density does a great job on that. .

It only sheds when I comb too rough but that's my fault. They put a lot of thought into this wig. The particular area where they placed the wig clips, allows your wig to lay flat. They did a great job except the sizing part!

I get a ton of compliments because people think I got hang time LOl.

s/O to XRS Beauty but fix that sizing!

August 23, 2022
Unprompted review
Rated 4 out of 5 stars

Fast shipping, quality HD lace

Fast shipping, quality hd lace (ripples, obviously lol), hair was soft and true to length and density. my only issues, and why i didn't give it 5 stars, was that the hair had a lot of those weird little fuzzy things, in the sunlight some of the hair was almost a bright red, and when flat ironing the hair some bits burned like synthetic hair. otherwise good wig to literally throw on your head when you get it... may have to rebleach the knots though.

August 9, 2022
Unprompted review
xrsbeautyhair.com logo

Reply from xrsbeautyhair.com

Dear Kelli


Thank you for taking the time to comment for us, I'm sorry the wig did not satisfy you completely, the red hairs are normal human hair, just like some people have darker hair and some lighter ones. Some people have some yellow and red hair, but those are very few. You can just take them off.

The Hair material is 100% human hair dear Kelli, and the wig is bleached. You can see that the roots of the hair are bleached by looking at the inside of the lace cap. We adopt a light bleaching method, which can bleach the knots of the roots and make the hair more natural. In addition, it is lightly bleached. The buckle will cause less damage to the hair, make the hair more durable and not easy to fall off

We apologize once again that the wig did not fully satisfy you, you could contact our after-sales team email@xrsbeautyhair.com. we will do our best to solve your after-sales problems for you

Rated 1 out of 5 stars

I"ll NEVER USE THEM AGAIN.

I"ll NEVER USE THEM AGAIN.
On the website it said that the wig was in stock and ready to ship. 8 days later after i complained they said it was being made. The day after it was sent. I paid an extra €16 for fast delivery. Its been 9 days and I've just been told by fedex that it will be another 4 days. 3 weeks is ridiculous. I'll never use either service again

August 4, 2022
Unprompted review
xrsbeautyhair.com logo

Reply from xrsbeautyhair.com

Dear Florence
We apologize for not giving you a good shopping experience,I'm very sorry to cause you trouble, you ordered the wig is hot sale, our stock is running fast,many textures are sold out after order been placed, so we need the factory to expedited make new one for you,to ensure product quality the processing time is 3-5 working days ,we noticed that you placed your order on July 20th, and we shipped it to you on July 27th, which is exactly five working days,dear Florence
Now due to the impact of the epidemic, the international shipping time has been affected, and the fastest shipping time now takes about 3-5 working days. we apologize for not giving you a good shopping experience again, in order to express our apologies, you could contact us before placing an order, we will check the wig if instock for you first, and we will also choose the fastest shipping method for you, and choose priority delivery service for you.

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