Terrible brokerage, once you put your money in they will make it immensely hard to get it back out. Advertises false deals to get you to join then once you join the deal miraculously disappears. Custo... See more
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Misleading Intro offer - hard to get money out. Signed up for the free share offer with a view to moving my portfolio, then once funds deposited it took two days for them to show despite bein... See more
I was wary at first as XTB's cash ISA offer is very new. Account easy to open and once you get your head around adding money to free cash, then moving it to the cash ISA. Transfering £15k was held and... See more
Company replied
Investment platform which is very easy to get started and use. Customer care is nice, and their fees are relatively low for starters.
Company replied
Company details
About XTB Online Investing
Written by the company
XTB is a global leading Brokerage house and provider in retail trading of investment solutions, committed to delivering cutting-edge and accessible options for clients worldwide. Licensed and regulated by the UK Financial Conduct Authority, XTB Group has gained over 1.7 million customers.
With over two decades of industry expertise, XTB has secured its position among the biggest Stock and CFD brokers registered on the stock exchange.
XTB specialises in providing market access, by offering 10,900+ instruments, including Stocks & ETFs, a Flexible Stocks & Shares ISA, CFDs, Commodities, Investment Plans, and more, tailored to the needs of both institutional and retail investors. You can also earn 4.25% interest on your GBP uninvested funds! Since its inception in 2004, the company continues to strive to be the most open and transparent on the market, while also offering its clients innovative technological solutions.
With the aid of cutting-edge technology and immediate order execution, XTB is now able to provide access to thousands worldwide markets and the freedom to trade from any location. XTB is currently one of the fastest growing FinTech in the investment industry and has the experience in providing world-class trading services. Each branch is authorised and regulated by the appropriate inspection body, including CMB, KNF, BaFin, and the Financial Conduct Authority. VISIT OUR WEBSITE
Contact info
Level 9, One Canada Square, Canary Wharf, E145AA, London, United Kingdom
- +44 2036953086
- uksales@xtb.com
- xtb.com
Breach of guidelines
A bit early for a full review
December 1, 2025
Reply from XTB Online Investing
Totally understandable — thanks for the update!
Take your time to explore the platform, and if anything comes up along the way, we’ll be here to assist 👌
Hopefully this application will help my…
Hopefully this application will help my investment.
November 30, 2025
Reply from XTB Online Investing
Thank you for your comment! We hope the app supports your investment goals, and we’re here if you ever need assistance.
Withdrawal of my free funds took…
Withdrawal of my free funds took several days because instead of sending the money directly to my registered bank account, XTB kept sending it to my card linked to that account. After I submitted a complaint, they blocked my ability to deposit via card and left only manual bank transfers. They refused to give any clear explanation, hiding behind “regulations”(xtb internal department decision).That was enough for me — I stopped using their services because I don’t feel my money is safe with them.
November 28, 2025
Unprompted review
Reply from XTB Online Investing
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with withdrawals and deposit options. Please contact our support team through the app so they can review your case and provide clarification regarding the decision.
Reply from XTB Online Investing
Thank you for your feedback!
Still trying it out need more time
November 28, 2025
Reply from XTB Online Investing
Thank you for your comment! We hope the app continues to meet your expectations as you explore it further.
The best app for invest or trading.
November 27, 2025
Reply from XTB Online Investing
Thank you for your comment! We're glad to hear you're enjoying the app.
I'm not sure why I'm being asked to review the app during the account creation
For some reason the app is asking me for a review during the account creation. I didn't even start using the app. But until now it's great, it has buttons, andI see a lot of red, which I hope it's not the universe telling me I'll lose money with my investments once I finally start using the app. The text has no typos so far and I've seen a huge icon of a hourglass.
November 27, 2025
Reply from XTB Online Investing
Thank you for your comment! We appreciate the humour — and we’re glad your first impressions of the app are positive. If you have any questions once you start using it, our support team will be happy to help.
Reply from XTB Online Investing
Thank you for your comment! We're glad to hear the app is easy and simple to use.
Reply from XTB Online Investing
Bonjour,
Merci beaucoup pour votre retour ! Nous sommes ravis que l’interface vous convienne et que l’application vous soit facile à utiliser.
Bon trading avec XTB !
Reply from XTB Online Investing
Thank you very much for your kind words! We’re delighted to hear that you enjoy the app and are satisfied with our service.
We appreciate you being with us!😊
Reply from XTB Online Investing
Thank you for your positive feedback. We are happy to hear that you enjoy using our platform. We will continue to provide the best trading experience and offer for our Customers. Have a great day ahead!
Reply from XTB Online Investing
Thank you for your positive feedback. We are happy to hear that you enjoy using our platform. We will continue to provide the best trading experience and offer for our Customers. Enjoy your day!
Reply from XTB Online Investing
Thanks for sharing your opinion!
Getting worse and worse
The removed API, they removed fee-less currency exchange. The UI is clumsy and customizable only to some small degree. The mobile app is a junk, shows tons of info I do not need and makes it difficult to get to what I really want.
November 24, 2025
Unprompted review
Reply from XTB Online Investing
Thank you for your feedback. We’re sorry to hear you’re unhappy with the recent changes and the mobile app experience. Your comments about the removed features, interface and navigation have been noted and will be shared with our product team for review.
Reply from XTB Online Investing
Thank you for your comment! We're glad to hear you’re enjoying the execution, instrument selection, and ease of use.
simple to use
November 23, 2025
Reply from XTB Online Investing
Thank you for your comment! We're glad to hear the app is simple to use.
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