XTB Online Investing 

Looks like a scam site for stealing idendity
I submitted all these
1)Passport- accepted after 5 attempts
Adress proof.. they need 2 documents which is unusual
2)Utlity bill 1 - rejected for being joint named and not single
3)Utility Bill 2-rejected for unknown reason saying digitally altered
4)Utility bill 3 (Monzo bank statement) accepted
5)Utility bill 4 rejected saying we want it from another provider without any justification
The local rep who called to push sell on day0 is not available for any explanation or help
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DO not go to them...
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Today they are asking for my proof of funds ==
Very intrusive and out of place and highly suspicious
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Dear Client,
Thank you for applying for a real account at XTB Limited. Having reviewed the data you provided, it has come to our attention that your stated source of funds were Savings.
Please note that as a regulated financial institution we are obligated to verify the information provided by our customers with special attention to the source of the funds they wish to deposit with XTB.
Therefore, we will require additional information relating to the declared source of funds.
Liquid net worth
In order for us to assess your source of funds please provide:
Bank statement credit balance and origin of funds
We appreciate that you may feel these requests are intrusive, however as previously explained we are required to conduct due diligence before providing a real account for you, therefore we appreciate your understanding.
If you have any questions, please contact us at: ukservice at xtb.co.uk or +44 (0)20 3695 3086

Applied the ISA transfer out since 21/10, the new ISA provided has contacted XTB a few times but didn't get any response.

I have been contacted with the customer services of XTB, which say have been forward to the related team. But till now, still didn't get any updates. Nothing can be do, can't do any investment or gaining any daily interest. Hundred pounds was lost and capital was locked without reason. You can't use your money if you have any emergency need.

I don't recommand !!! I put a stop loss and the platform didn't take it, they say tehnical errors !!!

As a taxpaying citizen in this country paying taxes for almost 20 years, I did not need this. Be aware of XTB!!
I'm sure XTB as a company may be great some employees are not. I signed up and Miles Chilton gave me a call

1. I went through the application process and uploaded my documents

2. Miles gave me a call and said he is my accounts manager

3. Was told he done his job and I must send a single line stating my nationality (even though I already submitted my certified passport picture via the app)

4. Called a couple days after was asked for a copy of ny passport picture again

5. Called Miles again and he told me the picture was not clear even though it was a perfect visable picture

Miles wasted my valiant time, phonecalls, emails and genuine efforts despite my polite manner and approach.

Scam broker.

sell order just didn't get executed, could not be deleted so that stock could be sold manually, shitty app that i can't recommend anyone use

Terrible experience activating the account. Useless support.

⚠️ Warning — Stay Away from This Company

They kept selling my shares without my consent. CFDs are completely useless, and this company is a joke.

It started off with high-pressure sales tactics — they called me daily until I finally invested. I gave them another chance, thinking the first time was my mistake, but they sold my investment at a loss the very next day!

This happened twice — both times, they sold at a loss. It feels like the system is stacked against you. After reading other reviews describing the same experience, I can confirm they’re true.

Stay away from this company.

Totally UNRELIABLE! They close orders at values they don't reach, before the instrument is dumping, just so they don't pay !
Absolute thieves!

Do not trade CFD there, it is rigged for you to lose the leverage everytime. I tested 20 scenarios and lost 20 times, yet my friend did the same moves opposite to me in the same time and lost as well.

I signed up for XTB after seeing they offered a free Uber share on registration.
That's where the positives end.

The account setup required "manual verification" and took around three working days. For context, I've opened two bank accounts recently and neither needed failed to go the automated system.

They then requested additional information, which I provided immediately. Another three working days passed before my account was finally ready.

My account manager rang to introduce himself and offer support, which seemed promising. When I contacted both him and support to express my frustration with the delays and ask if anything could be done about it, I got complete radio silence.

I contacted general support, waited a week, then contacted both general support and my account manager. It's now been another two weeks with absolutely no response from anyone.

I'm planning to close my account, but even withdrawing money is needlessly complicated. You have to submit a form that requires manual review, including your sort code and account number (fair enough) plus a full bank statement. Why they need a bank statement to return money to an account I've already verified is beyond me - NO other platform in the UK requires this, which makes it seem kind of fishy.

The whole setup feels half-baked. The lack of any customer support, combined with these odd requirements, makes the platform feel untrustworthy.

I'd recommend sticking with an established broker rather than be an unpaid beta tester for XTB's clearly still unfinished service.

Good clean interface on the app, plenty of opportunities to buy a range of stocks and commodities and a very generous free share offer. Overall very pleased with the platform.

They had a great welcome offer and overall very happy with the app and service. Verification could have been a little smoother, but no major complaints 👍

This is by far the worst trading platform I've ever used.

Signed up thinking what a great idea to start investing with them with a free Uber share being ongoing.

I signed up, completed their dragging registering process, deposited as required, and who would have guessed? No free share for you pal.

I reached out to the customer service, who told me it's only for limited number of customers. I asked for a goodwill gesture, since there is an ongoing Rolls Royce share otherwise, and I was told I am not a new customer and they would not award such.

Their withdrawal process, to withdraw MY OWN MONEY is as hard as they can make it so people leave abandon their own money in the system rather. Bank statements, extra ID cards just to make it more dragging for people to access, again, THEIR OWN MONEY.

I hope this site goes out of business to their fair competitors.

If i could give this company 0 stars, I would. No free shares - T&Cs not clear on their advertisements on the London underground. Takes ages to get verified - waste of time.

Really happy with xtb. I got a free share when I joined and the app is easy to use. There are a lot of educational content s that help you learn investing. Great experience overall.

Most sophisticated platform I have used. Offers opportunities others do not.

I want to give 1 star to XTB France for their lack of effort to fix a bug in their system which didn't let me verify my identity and thus be able to open an account with them. And what's worse is them asking me my nationality(which is not french) just to tell me, actually, they'll not able to help me. They are not able to fix the problem in their system to let me open an account, that is. I wonder if I had a french nationality, would they then be able to solve the problem. I'm sure they would. Shame on you.

Reliable and user-friendly platform. Withdrawals are smooth and customer service is responsive. Very satisfied with XTB!