Frustratingly Extremely Late Refund Response
AI-powered platform, yet too slow. I submitted a refund request about four weeks before the event, even though they state refunds are usually processed in about 10 days. I only received a response with rejection on the day of the event, that left me with no way to resell the ticket. There are also no office locations listed on Google Maps, which makes the company feel very non-transparent.
Reply from Xtix
Hello Altynai,
Thank you for sharing your feedback. We understand how frustrating refund situations can be.
XTIX is a technology platform that enables event organizers to sell tickets and manage policies such as refunds and resale. Refund decisions are made according to the organizer’s rules for each event, which may affect the outcome and timing of requests.
If you believe your request was not processed correctly, please contact our support team at support@xtix.ai with your order information, and we will gladly review the case.
We appreciate your feedback and continuously work to improve the experience for both attendees and organizers.