Xtremegapyear Reviews 141

TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

No need to book through them, as they buy their tours from other companies and when there is an issue, a very serious complaint actually, they will simply copy paste their Ts and Cs to you. They also... See more

Rated 1 out of 5 stars

Not happy with this company. I was promised a refund. Didn’t get it. They’ve stopped responding to my emails hoping that I would just “go away”. I will be posting my thoughts regularly on social medi... See more

Company replied

Rated 1 out of 5 stars

Do not book your vacation here! I was very excited to go here but when I arrived I didn’t see Xtreme Gap at all. It’s called differently. It’s all waaaay to expensive for what you get and on t... See more

Rated 5 out of 5 stars

I stumbled across Xtreme gap year online, thought it looked fantastic but had sooooo many questions. I had been emailing Shannon Coleman when I was unsure and she made me feel completely at ease and a... See more

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2.2

Poor

TrustScore 2 out of 5

141 reviews

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Rated 4 out of 5 stars

I am already planning another trip via your website!

I was added to three different WhatsApp groups so communication was confusing and we weren't sure where to meet the lady who picked us up at the airport. I wish I was told that I was the only person staying for two weeks out of a group of 10 staying 3 and 4 weeks. If I was advised that this was the case, I probably would have paid to stay longer. Otherwise, my tour guide was brilliant. He was very helpful on our free days and suggesting places to go/eat. He even helped someone get their suitcase back when it was left behind. He showed an interest in the group as well which was really nice. Highlights were the ethical elephant project and waterfalls. The people I met were a lot of fun and I am already planning another trip via your website for Bali! Fantastic experience.

March 6, 2020
Unprompted review
Rated 1 out of 5 stars

I attended UF Bali camp in November…

I attended UF Bali camp in November 2019

How UF portray themselves on social media especially Instagram is NOT a true reflection of the service provided and since being on the trip experiencing it I find it insulting. It’s a complete false representation of what actually goes on at the camp. They share posts of other camp members pictures such as when they have ordered food themselves (externally) and UF post as if they have provided it, or when camp members have taken themselves to a beach club or on a tour, UF post as if they have arranged the trip and its been facilitated by them which is not the case UF actually did very little.

Nobody spoke to any of us about our health questionnaires, nor ask of any injuries or tailored anything to our own needs. There was no nutritional support given and when one of the camp members decided to sign up to a meal plan via Wanderlust she was initially told she would not be able to store her prepped food in the fridge in the kitchen as others may wish to do the same, we were not able to store anything in the fridge such as our water bottles so we could have cold water and on 2 occasions there was no drinking water available at all.
Somebody went home with the key to the fridge one evening so the following morning we were unable to get to any breakfast.
In regards to the trainers Aldhy and Emily
Our measurements were taken and kept these on her phone. When it came to people leaving the camp  people had to chase for their details to be sent to them. These people are ‘supposed’ to be providing support and claimed at the welcome speech that they would be with you every step of the way, not the case at all.
Some classes were cancelled due to a trainer (there was only 2) being unwell and they had no back ups in place.
We overheard a trainer and the manager having an argument in the villa kitchen.
It felt like one of the trainers was using the classes as an opportunity to work out himself, as he would rarely come round and assist people or give them alternatives to do if they were struggling.
We were taken too really unhealthy places for dinner.
Communication was poor. Every day there was issues with the shuttle service to dinner.
There was always issues with the excursions being dropped off in places without info then being told no bookings had been made despite this being part of the 'package'

In the 2 weeks I was at the camp the only excursions offered were 1 surfing lesson and trip to a Temple. We were told if you wanted to join the surfing trip the following week you need to pay an additional 600k IDR when this should have been included.
For 2 days we had no hot water in any of the rooms. One camp member had 3 cockroaches in her room, one of which she found crawling on her when she woke up! Bedding and towels were only changed once per week. The bathrooms were never fully cleaned or tiles wiped down. A room of 4 people coat £2000 per room per week!
The website promotes single sex rooms, on 2 occasions 2 female guests had to share with other males.
UF camp is completely overpriced and I feel we have been ripped off.  We have simply paid for a massively overpriced Hostel.

November 24, 2019
Unprompted review
Rated 5 out of 5 stars

I had a wonderful time during my Xtreme…

I had a wonderful time during my Xtreme Gap year thailand x experience. I believed I payed around €1,600 for the entire month which included all accomodation, transfers (which was a lot) and a lot of activities and food. I asked many other friends who had travelled Thailand for approximately a month on their own how much they had spent on all those things and it turned out they had spent more.

I paid an extra €30 euro for the week in Koh Tao for a large shared air conditioned room. I didn’t mind paying it as I knew from the email it was only a fan room. I would definitely reccomend Xtreme Gap to sort out AC rooms from now on and just add it onto the overall cost to combat the issue on arrival to Koh Tao!

I would highly reccomend paying the little extra and spend the 4 days doing your PADI scuba course. It was 100% worth it and Davy Jones locker scuba instructors are amazing and friendly!

Be prepared to live in a little less Luxery in Surin for a few days. I didn’t mind at all but some others would have preferred a little more comfort! But it is stated in the email that it is a homestay!

I’ve had so many people ask about Xtreme Gap year from watching my trip on instagram and if I would reccomend them- to all repsonses I said YES.

If you’re wondering how much I spent I think it was around €800-€900 euro for the month including a return flight from Koh Samui to babgkok at the end, eating out every day, renting jeeps and scooters, nights out and lots of other things!

June 30, 2019
Unprompted review
Rated 3 out of 5 stars

Good trip

It is an unforgettable experience however, the amount you pay for 4 weeks with this company, which doesn’t include flights, is a bit expensive for what it is.

You do get small things included in the price such as breakfast at some of the hotels/resorts not all, the last two hotels we were at did not have anything included when we were there for 5 days or more which is a long time

Even though the country is cheap, the ATM’s charge you £5 every time you take money out. I do think the company should explain it better how the currency works there. The company do advise you to take out 3000 Baht which is £77 to start with, but including food and transfers, depending where you are and what you want to do/spend it on, goes quickly.

The last place that was included in the travel, Asia Diver Resort, was ridiculed with bed bugs and you have to pay an extra £100 if you want air con which is ridiculous. Paying for the money that myself and others did, air con should of definitely been included without a doubt.

I do think as well Xtremegap should break down that you should pick and choose wisely how long you want to travel for as you are in a totally different place with the same people in your group every single day. Of course it’s entirely up to you who you spend your time with and what to do with it, but if you’re not used to being away from home or comfort, you may find it quite overwhelming and intense. The company should provide some advice about that.

June 29, 2019
Unprompted review
Rated 5 out of 5 stars

I found the 4 week thialand trip…

I found the 4 week thialand trip exciting and jam packed. I feel satisfied with how much of thialand i have now seen. It was well planned out and i thought much of the tour guides.

The accommodation at most places was fine, excluding the accommodation in koh tao, where we had no AC. In 30*+ heat some nights were unbarable there.

I will always remember the experience’s and the people i have met on this trip. Its gave me the confidence now to go travelling myself.

May 25, 2019
Unprompted review
Rated 5 out of 5 stars

Best thing I've ever done.

Two weeks in Thailand for me just wasn't enough! I absolutely loved every moment of it and for a first time solo-traveller, this couldn't have been better organised, I felt at ease and put trust in my guide and never felt uncertain. The people in my group are some of the best people I've ever met and we all got on so well. From start to finish this trip has been thoroughly organised and fun. I would recommend it to anyone.

March 16, 2019
Unprompted review
Rated 5 out of 5 stars

Bali Bootcamp amazing!!!

I booked 4 weeks at the Bali fitness bootcamp and loved it so much I ended up staying an additional two weeks!
The guest house is lovely and clean, location was great and the trainers are amazing! My fitness levels were not great and I was a little intimidated by the CrossFit gym to start but the three workouts a day held at the resort by Emily and Aldhy were more than enough to improve my fitness levels. Thank you also to Teresa, Ida, Putu, Made and all staff for making my stay the most enjoyable.
I can not recommend the bootcamp enough and will for sure be visiting again in the future thank you all!

March 5, 2019
Unprompted review
Rated 5 out of 5 stars

3 weeks in Bali

Stayed in the Bali bootcamp for 3 weeks and it did me SO good! The people where super friendly the vibe was good and the bootcamp was sweaty! Overall experience was awesome and i would definetely recommend!

February 24, 2019
Unprompted review
Rated 3 out of 5 stars

A fantastic experience let down slightly by the company

I went on the Thailand 4 week experience. The 4 weeks were jam packed with activities and our tour guide (for the first 2 weeks) was brilliant. She was very friendly and, despite a slight language barrier, was able to help us and take us through the country with no serious problems.

However this is where the good stuff ends. Despite the website saying that the accommodation is clean and tidy it was anything but. Some of us got a nasty helping of bed bug bites during the stay in the elephant village and in other rural areas such as Pak Chong. As well as this, air con in rooms was not always a guarantee, making some nights especially at the beginning very uncomfortable.

The elephant village experience for most of us was the turning point. It was something we were looking forward to the most and we were deeply let down. It was a three day stay in village that claimed to be cruelty free, by the extreme gap website and when we had our induction, where no riding was to be had on the elephants etc. We only had one afternoon with the elephants themselves, (which was amazing), but after that we didnt have any other activities with them again. Elephants were also chained up in the pen which meant they had only little room to move around. While there were opportunities for other activities during the 3 day stay they were only short and did not include being with the elephants themselves, which made us all lose enthusiasm.

Not only were the elephants chained, but one of our group saw a elephant ride by with a saddle on its back. Its clear that this village had other activities for other groups such as riding and elephant shows, which was hidden from us at the start. The village is called Ban Taklang elephant village, near Surin. I suggest to everyone wanting to do this experience they do thorough research first.

Whilst communication at the beginning was good and quick, such as emails asking for advice, its clear to me that the people you talk to are based in the UK and havnt actually been on this specific experience. I asked whether i would need a backpack or suitcase, and they said a backpack would be much better. This was not the case. The only time you carry large luggage on this experience is when you travel from location to location. Other than that you carry a small bag for day trips. Travelling light is definitely the best option here but a small suitcase would of been WAY more convenient.

Onto Koh Tao, again the accommodation was lacking massively. The rooms were not air conditioned and had no warm water. For two weeks that began to get on everyone's nerves. The hotel itself was okay. Food was cheap and the pool was good. The island itself is beautiful and has some brilliant nightlife and activities.

Our guide/rep changed when we got to Koh Tao, and despite our first rep being brilliant, our second one was terrible. She was supposed to help organise our trips home hassle free, but in the end communcation was so bad (ie messaging to arrange appointments) that most of us arranged trips home ourselves. Lacking massively in people skills and all i would say is just be prepared to organise with friends or on your own at that point, because you wont get much help.

All in all the trip is made by your fellow travellers. If you can ignore the negatives of the company you can still have an amazing trip, just be aware that this company is no way near as good as it claims to be. Next time i travel in a group it wont be with extreme gap unfortunately, despite it being well priced.

Edit: Just as a side note, before and after the trip I have noticed many reviews on sites like this that follow a similar pattern and are worded the same, especially reviews that indicate that they are yet to go on the trip but still leave a 5 star rating. In my opinion these reviews are not to be trusted, so again make sure to research review websites thoroughly to see for yourself.

January 10, 2019
Unprompted review
Xtremegapyear logo

Reply from Xtremegapyear

Hi Tom, thank you very much for taking the time to leave a detailed review of your experience. We are pleased you had a fantastic time! We would like to take the opportunity to respond about the Elephant section of the trip.

Our elephant village homestay in Surin is actually in Baan Tahtit, 3km from Baan Takhlang.

Baan Takhlang is part of an 'elephant research centre' where locals are still very much involved in riding and using elephants as entertainment for local schools and other communities. Much more of a local circus affair.

We do not support this particular village in any way.

Our elephant village we can assure you is as ethical as we can help to be at the moment, with Elephants spending some time in their enclosures for safety reasons.

They are domesticated elephants who have only ever known life in the elephant village, and we try our best to ensure all customers are aware that we are not running a sanctuary where elephants have been rescued and are in distress from being disallowed to roam the landscape freely. Elephants have their own individual personalities and some can be incredibly dangerous to themselves if allowed to roam the village, with risk of injury, and damage to the surrounding areas, and villagers.

There are very long single chains on elephants during the night time and certain times of day to inhibit the elephants from causing damage to their fellow elephants, and the mahoots who sleep in the enclosure with them.

Our volunteers are welcome to interact with the elephants from a distance at free will, and any feeding or close interaction is only under supervision from their mahoots and our staff. Volunteers are also involved in being inside the enclosure with the elephants during their time helping to clean the area.

Unfortunately we can't schedule constant close interactive activities with volunteers and the elephants as this is not beneficial to the animals or the community.

A typical four days at our elephant village includes elephant beneficial activities such as:
Bathing and swimming with the elephants in the river
Helping to clear the enclosures
Walks through the village
Excursions to make paper from elephant dung at a local foundation
Planting and harvesting crops for the elephants to eat

All days include overnight stays in housing next to the enclosures, and access for volunteers to observe the elephants from a safe distance at any time.

Our stance on the treatment of elephants in the elephant village is that we are here to improve the lives of elephants and support our sponsored elephants ongoing lives to stop villagers taking them and using them for entertainment purposes. With this comes the scheduled times for close interaction between the elephants and volunteers, as elephants in our area of the village are not a tourist attraction.

We try to ensure the groups get to experience life in the village for three days and take part in the activities which involve close interaction for the benefit of volunteers, and activities for the benefit of the elephants such as planting crops for future feedings.

The village is around 1-1.5hrs drive from Surin city centre, but the groups are at the village for 3 days for the village experience, not a day trip.

We hope that clarifies the situation on the Elephant camp. Regarding accommodation on Koh Tao, it is written clearly on the website that the rooms in Koh Tao are Fan rooms not airconditioned. This is one of the reasons why this trip is well priced. Feed back from previous clients (over a 10 year period) told us that hot showers were not nessassary as the average temperature is in the high 20´s so the water comes out fairly warm. Clients in general prefered to keep the price of the overall trip down. Upgrade options are available to aircon and hot showers (and quite reasonably priced).

Many Thanks

The Xtreme Gap Team.

Rated 5 out of 5 stars

Ultimate Fitness Bootcamp in Bali

I had a very good time in the UF Bootcamp! From the organization, to the resort, to the personal trainers and their workouts, everything was great!!! I recommend to everyone to have this experience!!!

January 1, 2019
Unprompted review
Rated 5 out of 5 stars

My Extreme Gap Year Bali experience

My Extreme Gap Year Bali experience, 3 Weeks in Paradise! This was exactly the holiday I needed, and was it worth the money? 110%! From my arrival to my departure, the staff made me feel so welcome, made sure I felt safe and secure, done their best to answer any queries I had, the guest house was stunning, clean and tidy always! Structure of days were very organised a day prior so you knew what was happening! Crossfit Wanderlust for any crossfit fans this gym is heaven for you, even if you are new to CF and just want inspiration or to boost your fitness 2/3 workouts per day could be crossfit, HIT or boxing (your choice)! Dinner in amazing restaurants with the amazing company of fellow campers and staff! Excursions to monkey forrest, rafting, rice fields, water parks, so much to do! I managed to lose almost 5kg in 3 weeks, body fat percentage dropped by 4% and gained muscle mass! My goal was to improve a couple of weaknesses and up my cardio, within my last week my fitness and my endurance had totally peaked! To top it all off the friends you make along the way! Get inspired and get booked on! You wont regret it!

November 21, 2018
Unprompted review
Rated 5 out of 5 stars

Change your life thanks to UF Bootcamp Mallorca

The Ultimate Fitness Bootcamp in Mallorca was a great experience for me.
We had a lovely group, experienced teachers Kate and Melissa and a perfect coordinator and coach Teresa. Also masseuse Cécile is top. The whole team cares for you and helps you to participate in every activity.

The food is healthy & nice and the villa is clean.

The view is nice and the free bikes are a perfect alternative for taxi or bus.

A must do!

September 16, 2018
Unprompted review
Rated 1 out of 5 stars

Bali bootcamp

Bali bootcamp, advertised as resort style accomodation and facilities, arrived to find it was called Asri guest house and was nothing more than that, a 5mt plunge pool, rooms where mouldy and smelt of sewage, when I questioned the level of accomodation I was told it is a resort because it has beds a pool and a restaurant (a kitchen where breakfast only is cooked), they charge 35£ a night where it was once a 10£ a night guest house. You can also book this holiday through Ultimate fitness holidays, this is the same holiday, don’t be fooled. They fired the trainer that was looking after us middle of the first week and took a boxing classes away from us, was told it's ok because another trainer will arrive in a week, we would be there in a week. The training claims is that it for fitness levels which it isn't, majority of the trading is done at a professional crossfire gym not run by either companies and not many guests had the fitness ability to keep up with these classes. Beware this holiday will continue to cost you money, I suggest if you have already booked that you organise your own drivers and tours outside of this company, it will save you a lot of money. Note this company does not exist on TripAdvisor and any attempt to list them cannot be done because some how they don't actually exist.
Maybe Xtreme gap year can provide the companies full details when they respond.

August 27, 2018
Unprompted review
Xtremegapyear logo

Reply from Xtremegapyear

Hi Andy, thank you so much for your review. We are sorry that you have rated us one star.

You are quite correct, you will not find us on trip advisor, we did try to get listed, but due to trip advisor's policies of not listing travel agencies we were unable to. You would have to be an attraction, hotel or restaurant to be listed on Trip Advisor.

However we are listed on Trustpilot and Reviews.co.uk for people to feedback both positive and negative which we welcome.

While we are sorry you did not have a positive experience, there are always two sides to every story. As a company we genuinely value all feedback both positive and negative, as this can help us improve our programs and trips. Much of your feedback focuses on the resort where you stay, which is a surprise, as you did not stay in resort when you booked with us.

Having pre-booked alternative accommodation, you opted to stay there and just come and train with us. You were made fully aware at the time of booking that there would be no discount for just joining the training part of the programme, but you decided you wanted to join anyway.

Having checked with Ultimate Fitness the providers of the program, (you are quite correct you can book directly with them, as we act as a travel agency to their programme) it is true that there was report of one of the bathrooms smelling a bit due to the drains. As it turned out there was no water in the U bend of the basin. But this was immediately rectified, as soon as this was reported. Whilst this is not nice, this was taken care of with in minutes, this did not directly affect your experience personally. All rooms, bathrooms and the resort itself is cleaned by the cleaning staff on a daily basis.

We do have multiple trainers who run different training programs, during a stay one of the trainers who used to run a boxing classes moved on from the company. However we still laid on boxing, with a different trainer, Aldhy, it's just you chose not to attend the class. This was not taken away from you, there was a boxing session laid on.

We do recognise that people join holidays with all kinds of different levels of fitness, in fact the majority join with poor levels of fitness, so it's just not correct to state we cannot cater for people with low fitness levels.

It is also incorrect to state that most of the training takes place at the cross fit box.

We have yoga, body 360 (which is ideal for beginners), boxing, Hitt and personal training options all run exclusively for ultimate fitness in its own dedicated training area alongside the resort, as well as the cross fit classes at the crossfit box.

Whilst it could be said the normal cross fit classes are probably more appropriate to people with more advanced level of fitness, there is also Metcon, which is a lighter version of cross fit, plus all th additional classes Ultimate fitness run which we can tailor to all levels.

Whilst it is noted that you found some of our tours and excursions not to your budget, these were entirely optional and do prove very popular. Whilst yes it probably would be cheaper to book a taxi or an UBER than engage the services of our in-house driver, no one is forced to go on tours, many do appreciate the extra services that are provided.

Rated 4 out of 5 stars

The Thailand Experience

First two weeks travelling in and around Bangkok were absolutely amazing - definite 5 star experience. Our guide was fantastic, she was so personable and really made sure we enjoyed every aspect of the trip. She was also absolutely hilarious which really helped our group to gel quickly. The second two weeks spent in Koh Tao were amazing, but there wasn’t much structure. There was no set plan for a lot of the days and we rarely saw the guide which was a shame. Don’t get me wrong - I still loved the trip but the second two weeks did not compare to the first. Koh Tao is beautiful and the activities on the final week are so much fun. Great way to finish off. Overall, I would 100% do it again, loved it!

August 11, 2018
Unprompted review
Rated 5 out of 5 stars

Sarah has been amazing

Sarah has been amazing! from my first email she has always responded within the hour with detailed answers to my questions. she has given me all the information I need and was so lovely to talk to. I have booked to go on the Thailand entourage next summer and I am so exited! I'm sure that before I travel I will have lots more questions and I have no doubts she will be able to answer them. every process of the booking has been so easy and fast and would 100% recommend this company to anyone looking to go traveling.

August 10, 2018
Unprompted review

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