Delivery was so far-off target that I'd have been better just getting a return flight. However, looking beyond that.. packed nicely, competitively priced. Will definitely keep in my bookmarks for futu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Item arrived well packaged and in perfect condition. There was a slight delay as it seems the package was recalled but it came a few days later and was exactly what I hoped for.
Company replied
All precise, what you see is what you get. It is reliable. To improve the search in the app, the filters doesn’t work well. It should have a link to shared directly the product. Also to improve, the d... See more
Company replied
Great website layout out. Plenty of different airsoft items available. Very good options with filters and choices.
Company replied
Company details
Written by the company
In your online extreme sports shop, we offer you a huge range of extreme sports products from leading brands as Hurley, Vans, Globe, Ion, DC SHOES, Dakine, Rip Curl, Billabong and many more. Looking for snowboards, skiing gear, skateboards, rollers, kitesurfing gear or windsurf equipment? We’ve got everything you need. We took on more and more in our aim to bring our customers the latest surfing, skating, snowboarding, BMX and stand up paddle boarding gear from their favourite brands. Today we stock all kinds of clothing, lifestyle gear and action and protective equipment from some of the most trusted names in the world. Whether this is your first time or you´re a returning customer, our awesome customer services team, 30 day returns policy, secure online ordering and fantastic price promise will keep you coming back to the Xtremeinn shop. Xtremeinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world, with fast delivery times and a 30-day returns policy. We rely on the opinion of more than 20 million customers who have trusted us and bought in a totally secure way.
Contact info
C/ Pirineus, 9, 17460, Celrà, Spain
- 932 20 00 89
- support@tradeinn.com
- xtremeinn.com
3.9
Great
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery missing Order number 67406887
Delivery missing. No information or whatsoever from the Shop. Only way to contact them is via website without any real agent (AI) so pretty much useless. No call center to talk to and when submitted ticket receiving only useless email stating to wait. No possibility to request refund if package is lost. Tracking number provided doesnt give any information
---------
UPDATE ( I wish I had any from them)
After almost 20 days that parcel has been shipped and stucked somewhere in Europe without any update in status since 26th March 2026 and today is the 9th April. I have repeatedly contacted the customer care that has been totally helpess repeating the I have to wait despite the package is defintely lost. Asked for refund. Totally ignored. They reply to my enquiries with copy and paste emails. I have never dealt with such not serious Company.
April 2, 2026
Unprompted review
Reply from Xtremeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
12-04-2026 14:38 The item is released by customs UNITED ARAB EMIRATES
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Competitive prices
Competitive prices, fast delivery & great quality hard wearing sports/work socks
March 24, 2026
Unprompted review
Reply from Xtremeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Very poor
Very poor - sent me new inliner wheels without sending any components to fit the wheel?!
What is the point of that?
What a waste of time !
March 25, 2026
Unprompted review
Reply from Xtremeinn
Dear Henry,
We are sincerely sorry to hear that our service did not meet your expectations.
If you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Please note that the product comes as advertised on the product website:
https://www.tradeinn.com/xtremeinn/en/tempish-radical-100x24-85-86a-skates-wheels-3-units/139823705/p
Wheel screws depend on the skate frame you are using rather than the wheels themselves!!
We apologize for any inconvenience.
Sincerely,
Reply from Xtremeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great product
Great product. However, expensive postage that took nearly 2 weeks.
March 2, 2026
Unprompted review
Reply from Xtremeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Sent wrong item and wont respond
Sent wrong item (Bern helmet didn't have MIPS as advertised) and customer service will only reply with automated emails.
Very disappointing.
February 6, 2026
Unprompted review
Reply from Xtremeinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have opened a complaint manually for you and investigated on the issue.
The product description doesn't mention that the helmet is equipped with MIPS. However, it can be upgraded with seasonal liners and MIPS protection. Please check carefully.
https://www.tradeinn.com/xtremeinn/en/bern-watts-2.0-helmet/139766189/p
In order to see the status, updated information and messages concerning your claim, please go to our website and log in to your account on the upper right hand side following the path: My Account > My orders > View return status
We are sorry for the inconvenience.
Kind regards
My 2.5y is happy to use them on ice.
My 2.5y is happy to use them on ice.
February 1, 2026
Unprompted review
Reply from Xtremeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great website layout out
Great website layout out. Plenty of different airsoft items available. Very good options with filters and choices.
December 1, 2025
Unprompted review
Reply from Xtremeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Don't do it
Delivery was shocking, never again would I buy from this company, after paying for delivery I had to travel 36 miles to pick up my parcel
December 22, 2025
Unprompted review
Reply from Xtremeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Ordered articles & refund did not arrive
Ordered articles did not arrive. Refund not processed.
November 20, 2025
Unprompted review
Reply from Xtremeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Reply from Xtremeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Excellent
Ordering was easy, delivery was as promised. Black Friday deal was excellent
November 30, 2025
Unprompted review
Reply from Xtremeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Ordered some skates.
Ordered some skates.
Initially ordered wrong size. Contacted within hour to change size but was told order was already processed and that I would have to return then order again.
After some discussion, the order did get cancelled before shipping, and I reordered.
The original cost was refunded to me within couple of days.
Only other gripe was the first pair size 40 had a black friday discount, the size 39 did not. On chat customer service said neither pair had discount, but as original order showed discount, they were wrong. Later I get an email saying that as they had processed order, they could no longer apply the discount. Obviously I was disappointed to have missed out on the discount.
The skates arrived within a week and were exactly as described.
November 25, 2025
Unprompted review
Reply from Xtremeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Thank you very much for your fantastic…
Thank you very much for your fantastic Customer Service. Ordered item, followed tracking, and have now received the parcel in good time. Thank you!
December 3, 2025
Unprompted review
Reply from Xtremeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Item arrived well packaged and in…
Item arrived well packaged and in perfect condition. There was a slight delay as it seems the package was recalled but it came a few days later and was exactly what I hoped for.
November 6, 2025
Unprompted review
Reply from Xtremeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Fast delivery and excellent product
November 4, 2025
Unprompted review
Reply from Xtremeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Xtremeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Very good service
Very good service. Was suspicious while ordering but all worked really good and fast. Also they delivered odd size tires that could not find other place. Will sure use them again. Thanks
July 10, 2025
Unprompted review
Reply from Xtremeinn
Hello,
Thank you for taking the time to write such a positive review. Your feedback is essential for our continuous improvement.
We hope you enjoy your product!
Have a great day!
Best regards
Quick and simple
October 10, 2025
Unprompted review
Reply from Xtremeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Thumbs up
Was very concerned when I read some of the reviews, but they appeared to be from a few years ago and the more recent ones were positive. My experience was great, delivery was on time and pleased with the bag I ordered.
October 16, 2025
Unprompted review
Reply from Xtremeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.