Xtreme Lashes by Jo Mousselli Reviews 800

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Best money I’ve spent on skills training. Everything was too notch, well organized, excellent support system. Gigi my trainer was incredibly supportive and thorough with her students. I even perso... See more

Company replied

Rated 5 out of 5 stars

I've love my education experience with Xtreme Lashes. From start to finish, I've received plenty of support and interaction with various staff members. But the classes themselves were so great! My ed... See more

Company replied

Rated 3 out of 5 stars

I have loved Xtreme Lashes for a few years now and stand behind the brand however the last year have been a little dissatisfied with the shipping. I understand the last couple of years have taken a to... See more

Company replied

Rated 5 out of 5 stars

I initially had difficulty in ordering on line as I had questions concerning product I was interested in purchasing. When I called Monday , the customer service young man, I wish I remembered his... See more

Company replied

Company details

  1. Cosmetics Industry
  2. Career and Education Provider

Written by the company

Xtreme Lashes by Jo Mousselli was founded in 2005 by former Pediatric ICU nurse, Jo Mousselli, RN, BSN, and her family. Xtreme Lashes has pioneered the eyelash extension industry globally and continues to innovate the beauty industry. Kickstart your rewarding and profitable career with Xtreme Lashes eyelash extensions training. We offer eyelash extension certification for beginner, intermediate, and advanced lash stylists! Give your clients longer, fuller, darker and more voluminous lifted lashes using our extensive line of high-performance eyelash extensions supplies. Generate thousands of dollars in profit utilizing Xtreme Lashes’ comprehensive eyelash extension kits to complete hundreds of lash applications! Extend the life of your clients’ Xtreme Lashes Semi Permanent eyelash extensions with eyelash extension compatible aftercare and cosmetics products developed by Registered Nurse Jo Mousselli and a team of scientists, chemists, engineers, professional lash stylists, and quality control experts. Xtreme Lashes professional supplies and aftercare products are formulated to combine science and nature at the highest concentration to achieve maximum efficacy, as well as nourish, rejuvenate, and Extend Your Beauty™.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

800 reviews

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Rated 5 out of 5 stars

Samantha is awesome ...

Samantha is always awesome she is still by far my most favorite assistant with your company. She is warm and friendly to deal with and always professional. 💜🙏

July 13, 2021
Unprompted review
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

Lashes are just super

Lashes are just super, great quality at an inexpensive price!!! Many thanks for the fast delivery and friendly service. I recommend that for everybody!!!

July 12, 2021
Unprompted review
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

Great customer service, very helpful

I was able to get to a live person immediately & the representative was very friendly & helpful.

July 4, 2021
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Reply from Xtreme Lashes by Jo Mousselli

We are thrilled to hear that you enjoyed our customer service, Tanya. Xtreme Lashes strives to deliver legendary customer service to all of our clients. We thank you for choosing Xtreme Lashes!

Rated 4 out of 5 stars

My reason for a four star is due to…is because you haven’t brought back the in person classes.

My reason for a three star is due to you not having in person training. I have been wanting to take the Omni class for over a year now. The pandemic as come to a all time low and the CDC guidelines have calmed down to a point where we could do in person classes. Please bring them back.

June 30, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for your positive review :).

Rated 1 out of 5 stars

Eyeliner doesn't stay and looks…

Eyeliner doesn't stay and looks horrible a very short time later, gross!

June 27, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Crystal, thank you for your feedback. We regret to hear that you are dissatisfied with your Glideliner.

Xtreme Lashes GlideLiner's unique, eyelash extensions compatible gel formula is intended to glide on gently and easily, allowing you to achieve a precise, perfectly defined application with ease.

If you have any additional questions or concerns, or feel that your product may be defective, please don't hesitate to speak directly with our Customer Success Team at 844-244-5274. Your satisfaction is our #1 priority!

Rated 5 out of 5 stars

Samantha was very nice and…

Samantha was very nice and accommodating. I missed her call and she offered to call me back so we can complete the process. She is very nice and explained everything well.

June 22, 2021
Unprompted review
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

great educator and class

i was nervous about learning online since i’m a hands on learner, but having Naytanda as an educator made everything so easy. i felt like i was sitting face to face in a real class with her. this class is worth every penny.

June 22, 2021
Unprompted review
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

Outstanding customer service

I spoke to Samantha and she was super friendly and professional she was able to resolve my concerns about my delivery and was very understanding. I am surely looking forward in trying Xtreme Lashes products. Excited for the results. Thank you Samantha!

June 21, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

Great quality!

June 19, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Carmen, Thank you so much for your review.

Rated 3 out of 5 stars

I’m unimpressed that you promote free…

I’m unimpressed that you promote free shipping for orders. But when I go to use that, it doesn’t count for Alaska. I could see if it was international, but we are part of the United States and it could very well be sent USPS for a lot cheaper than what you charge for shipping. Very disappointing. The products are not worth the shipping prices. Will be ordering elsewhere.

June 16, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thanks for your review. We'd love to provide a better experience moving forward. Please call 877-244-5274 to speak with a Customer Success Manager. We're available 7 days a week.

Rated 5 out of 5 stars

Kathleen was great!

I was very impressed with the quality of the tools sent as well as how easy it was to set it up. I did not know what to expect and it exceeded my expectations. Kathleen was very informative and helpful. I ended the class feeling confident and ready to apply! I can not wait to take the Omni Volume class. Thank you!

June 15, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Olivia and thank you so much for this amazing review. We are super excited to hear that you enjoyed you live hands on virtual training.

Rated 5 out of 5 stars

I had no idea what to expect with the…

I had no idea what to expect with the learning experience being online however I was very pleased and impressed with the structure of the class and how I was able to learn this new skill!

June 15, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your kind review, Megan! We are grateful to have you in our Lashista family and are glad to hear you had a good experience. We will be sure to pass this along to Amy!

Rated 5 out of 5 stars

Awesome

Awesome! Came fast! And love the products! Thank you!

June 13, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you, Sweet! Xtreme Lashes strives to bring you quality products quickly and efficiently to our clients!

Rated 3 out of 5 stars

I paid $13 for priority shipping to…

I paid $13 for priority shipping to ensure the products arrived on time for my upcoming appointments. I was not receiving any shipping updates until the day the order was supposed to arrive notifying me that the order was going to be 2 days late with no reasoning. I reached out to customer service with no response and no returned call or email.

June 13, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you for your business. We regret that you did not receive your order on the estimated delivery date. After further review, we found that your order did indeed ship on time, but was delayed in transit due to severe weather. We've reached out to you via phone and email to discuss a resolution. Please call 877-BIG-LASH at your earliest convenience and we look forward to speaking to you soon.

Xtreme Lashes

Rated 5 out of 5 stars

Excellent program

Excellent program! Highly recommended! I’m

June 12, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Hi Angie, Thank you so much for your review. We are glad to hear you enjoyed the training.

Rated 5 out of 5 stars

Great Navy eyeliner pencil.

I ordered a navy eyeliner pencil. These are very hard to find these days and this is a great one!

June 10, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

Everything about extreme is amazing the…

Everything about extreme is amazing the lashes, adhesive and training all top notch!

June 9, 2021
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Reply from Xtreme Lashes by Jo Mousselli

Thank you Tanis, we appreciate your positive review. It makes me very happy hearing that you think our lashes, adhesive and training are all top notch.

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