XVI Latorre Reviews 193

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, particularly the rings, for their stunning appearance, high quality, and remarkable sparkle, often comparing them favorably to real diamonds. Many people express satisfaction with the overall quality and value for money, frequently making multiple purchases and receiving numerous compliments on their jewelry. However, some customers have reported significant issues with order fulfillment and customer service. There are instances of orders not arriving, being delayed for extended periods, or containing incorrect items. Additionally, a number of people have expressed frustration with the lack of response to their inquiries and emails regarding these issues, leading to a loss of confidence in the company's ability to deliver.

What people talk about most

Product

Users describe positive interactions with product. Many customers express satisfaction with the quality and... See more

Order

People report ambiguous experiences with order. Many customers express frustration over unfulfilled orders,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are surprised by how "real" and gorgeous the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast and... See more

Response time

Consumers express significant frustration with the company's response time. Many report sending multiple... See more

Based on these reviews

Rated 5 out of 5 stars

The ordering process was really easy and my ring was delivered well within the time limits indicated. I absolutely love my 2 carat oval, half pave moissanite ring and I can't stop looking at it's s... See more

Rated 5 out of 5 stars

My first ring came in a beautiful box, which made it more special. It is beautiful sending g out shats of rainbow colours. I loved it so much I bought another one bigger in carats 3 my first one was 1... See more

Rated 5 out of 5 stars

It was a fast clear, and efficient order and assistance with size as well on your chat facility. I received my 1st order, packed beautifully with an interesting history of the product. I even had a... See more

Rated 5 out of 5 stars

Amazing and beautiful rings. They look stunning an feel great. I've been using the ring now for months and it still looks as beautifull as day one. Delivery is fast and safe. I love that you can take... See more



Contact info

3.9

Great

TrustScore 4 out of 5

193 reviews

5-star
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1-star

Replied to 26% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Amazing and beautiful rings

Amazing and beautiful rings. They look stunning an feel great. I've been using the ring now for months and it still looks as beautifull as day one. Delivery is fast and safe. I love that you can take extra insurance to delivery if you want. I highly recomend.

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

My first ring came in a beautiful box, which made it more special. It is beautiful sending g out shats of rainbow colours. I loved it so much I bought another one bigger in carats 3 my first one was 1.

April 13, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 10 days ago

I ordered 10 days ago. Within a few hours I noticed that one of the rings had defaulted to size 4.5. I immediately reached out and heard nothing. Multiple times a day, every day I emailed and messaged their website to attempt to correct the mistake I made. Nothing. No feedback whatsoever. My order still hasn’t been shipped 10 days later so I don’t know. I wanted to love this company but not feeling it right now. Hoping I’m not out hundreds of euro.

Order #6752

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully made ring

Beautifully made ring! Absolutely exclusive. It’s sparkles so brightly. Fantastic customer service from the company and prompt delivery. Very happy! Will be ordering more!!

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

Ring is stunning and shines so brightly…

Ring is stunning and shines so brightly 😍 great communication and quote quick delivery. Can't wait to propose with it.

Editing this review because since having the ring it has tarnished. Multiple attempts to contact the company and each time not received one reply despite trying all contact methods. Ring was lovely at first now quite disappointed. Also found the exact one on ali express for alot cheaper than they sell them for. Guessing this is a drop shop and they're just boosting the price.

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

NO CUSTOMER SERVICE - UNCONTACTABLE

I purchased the 5 stone bridge ring, one of the stones looks like a piece of glass and totally ruins the ring, making it unwearable.
I’ve tried contacting this company many times to give them the opportunity to fix the issue but no response from them.

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Warning - Avoid!!!

I deeply regret buying from this company. The earrings were completely unusable—the stems were so thick they couldn’t even fit through my piercings. I reached out and was told how to return them, which I did immediately. Since then? Total radio silence. No refund. No response to emails. Chat is useless. The phone number isn’t even connected. I’m now out $520 and have nothing to show for it. This feels like a complete scam. Do not trust this business.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about this jewelry shop! The customer service is top-notch—attentive, knowledgeable, and genuinely invested in making sure you find the perfect piece. As for the jewelry itself, the photos don’t do it justice—the pieces are even more stunning in person. If you’re looking for high-quality craftsmanship and a fantastic shopping experience, this is the place to go. Highly recommend!

March 31, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery!

I have ordered from this site several times, and I am extremely satisfied with all my purchases. Beautiful jewellery of fantastic quality!

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful


Absolutely beautiful, I also have a ring,devine. Just bought another pair of earrings. They are beautiful and better than anything I've ever bought. Thank you. You service is quick and tracked everywhere from start to finish. Thank you for bringing joy to my life with beautiful diamonds at affordable pricing.

Show quoted text

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed more than I expected!

Considering that I live the otherside of the world to this company,I received my ring within 10 days. XVI kept appearing on instagram and after reading the reviews,I thought I would give it a chance. The ring speaks for itself and sparkles more than a diamond! I was that impressed that I have ordered the Tennis bracelet aswell. Looking forwards to receiving that also.

March 29, 2025
Unprompted review

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