yachting.com Reviews 629

I highly recommend Yachting.com they have been excellent right from the very start in helping secure the right boat all the way to resolving some issues I had with the actual Charter Company. Yachting.com are like the booking.com of the Yacht Charter world and link the Charter company with customers. The fact that they stayed fully involved until issues with the Charter Company were resolved was highly appreciated and for me is a stand out point in terms of high quality client service, which is sadly lacking is so many businesses these days. Special word of thanks to Denisa.

Great help finding ideal boat with my requirements and price range. All people I have talked to are very friendly.

Renting and advertising boats that are not fit for purpose. Do not trust this company or management, broken windows, toilets that had not been emptied (I kid you not) broken fridge, no chairs to sit on, no cover or awning to hide from sun, no pillow cases - paid over 6,000 euro - Even after highlighting all of these issues and request a 5% reimbursement they did not listen. Rent from Istion direct and remove this ineffective middle man yachting.com from the sector.

The team at yachting.com is helpful, and their website is great, but as an American customer, there were serious deficiencies that they should be much more upfront about. The website indicated that deposit insurance was included with the purchase, but it didn't cover an American purchaser. I got an email indicating that I didn't get the included insurance after id made the first payment on the contract, and nothing more, despite asking for some kind of refund for insurance costs. There were also hidden costs that you only find out about after making a booking on the website.
Finally, after finalizing the booking and payment and getting close to the charter timing, Yachting.com essentially left me hanging - slow or no responses to email requests. Thankfully I reached out the the charter company that my charter was actually with, and had an excellent experience with them directly. Do yourself a favor and do some research to find charter companies in the area you're planning to go, and deal with them directly from the start.

I did give yachting.com this feedback in an after-charter survey and to their credit they did respond to apologize. They even offered a €100 voucher for future charters within 6 months... But my advice above stands. I won't be taking them up on their offer, because I'll save more than that by dealing directly with charter companies.

Thank you so much!The sailboat met all conditions for safe navigation.Thanks to Ms Olga and Mr Giannis,kindness people!

Very friendly professional and helpful with everything!

Serious lack of maintenance to the point of being dangerous for a family charter!

NO STERN LADDER!
This was a serious issue for me and my family, especially for my 13yr and 10yr old children! Boarding the boat from the sundeck was almost impossible for me and a total no go for my wife and kids. I stopped my children from swimming for the first 3 days until a ladder had been added to the boat. I received some excuse about it being put on the wrong boat! Hopefully you can see from the pictures that the height of the sundeck over the water made it impossible to pull yourself up out of the water and I have no idea how I would have performed in a Man over Board situation with this serious safety issue!

Paddle boards with no safety leg strap!

NO KILL CORD on outboard! Just too dangerous for words! A zip tie had been used (which looked like a permanent feature) so I refused to use this for the first 3 days - I complained and a killcord was brought out to me along with some other repairs including the ladder). If I had fallen out of the tender there is a serious risk that the boat could go into a turn and I would received a propeller blade to the head over and over again!

Broken Fridge Door - which would not close (unless you used a special technique) and therefore caused food to perish quickly. This was again a lack of maintenance and abuse!

Generator and AC unit broken! the generator would run for 60 secs before the Exhaust over heated and then cut out...causing battery power issues as well as NO AIR CONDITIONING! The generator was finally fixed after day 4, so that the AC would run...however there was no AC in any cabin! I discovered the reason for this on the final day, the pipe that came off the AC Unit had been taped on and had pulled away due to a poor repair and lack of maintenance!

Really bad experience. Please don't trust this agency. The promised me some terms for yachting exam in November, but I still didn't get nothing!! I call them lots of time but, they ignore me. Really arrogant and ignorant company.

Clear, concise, relaxed and fun

Eversthing worked out perfectly + nice and frendly skipper

Everything was fine. Only our boat had a defect during the cruise. But we called technicians, they arrived promptly and eliminated the problem.

Yachting.com is always on the top. Only one thing could be better, to somehow filter damaged and not-repaired boats.

Everything went smoothly. Great customer service from yachting side

All services were very good, receptionists were pleasant and kind, everything was fine.

Very satisfied from booking on yachting.com to check-out in marina. Very good prepared boot, not the youngest, but excelent. Marina staff very competent and considerate.

Quick, helpful and friendly support and response

Last week we had the postponed sailing trip from 2020 (because of the COVID situation in 2020) and the first time we sailed in Mallorca. Although we were scared, that border had could be closed again, finally, everything was perfect. Nice sea, warm water, the weather was OK and finally good catamaran Lagoon 40 - SUNRISE. Only small details - the engine on the outboard had a dirty fuel filter, so we had to change a whole engine. The biggest support we had from a local charter company, I mean it is important to have contact direct in the port, not only in the brokerage company. The first time we used check-in video - a good idea, its saves time and gives everybody a chance to return to problematic issues during the sail.

As usual, everything was without any problems.
We enjoyed sailings.
Thank you.

Everything was perfect, Thanks