yaga.co.za Reviews 50

Had a great experience with Yaga, purchased books and it arrived safely and well packaged - the courier was a bit slow, but nothing major.

They favour influencers and popular accounts. Some accounts are selected as editor's choice on weekly basis. One has better chances of selling on FB marketplace because some people's offers om Yaga are ridiculous, you might as well give the items for free. There's a new app in town and I hope more people move to it. Yaga has become a joke.

Camera srolen in Yaga.
Step 1 send camera, step 2, buyer receives camera, step 3 yaga cancel transaction and buyer gets refunded.
Opening a case of theft with SAPS.
Answer from Yaga: Your order is cancelled and buyer under no obligation to return item.

Yaga is helping other steal expensive photographic gear, worth R1650

Since joining Yaga, I’ve loved the platform — there’s truly nothing else like it. It’s user‑friendly, easy to navigate, and has become my go‑to place for buying and selling secondhand books. I trust the app and enjoy using it, especially because of the buyer protection feature, which gives me peace of mind in every transaction.
✅ What I Love
Smooth buying and selling experience
Reliable buyer protection that builds trust
A strong community of sellers and buyers
User‑friendly design that makes listing and shopping simple
⚠️ Suggestions for Improvement
Search results: Relevant items should appear at the top, followed by related ones.
Shop filtering: It would be great to filter within a seller’s shop. Scrolling through 100+ items can be tedious and time‑consuming.

Apparently return policy is selective, and is not guaranteed as it's stated on their website. Bought a dress that a seller advertised as a size Large (fits size M). The dress is a size Small petite at best. YAGA refused to assist with return, even though their own policy states its 48HRs. Beware! they are very selective with their policies and its changing all the time now apparently as well.

My shop was shut down allegedly for selling counterfeit items. I in turn sent and email explaining to them that there must have been a misunderstanding as the items i had posted were second hand items that i bought from a thrift market. I went on to send the exact same pictures of the the items that i had posted for them to at least review the issue but got response saying that i could not get a review of the issue. To make it all worse the shop went with all my funds for the sales i made over the festive season. I am no longer able to withdraw from there.
Im not sure if closing down sellers with no just cause is their way of making extra money. Im heartbroken really.

I had an extremely disappointing experience with Yaga's customer service. The representatives demonstrated a poor attitude, and I could feel the arrogance coming through in their email responses.

Based on my experience, I cannot recommend this company to anyone. If you do choose to use their services, be aware that you may face significant challenges if you need any assistance from their customer service team. Proceed at your own risk.

Apparently Yaga is strongly against sellers selling fake products but when a fake products was sold to me they were acting as if their hands are tied when there were still time to reverse the payment or not paying it out to the seller. And rather telling me to get in contact with the seller who was not even responding to messages...

Prices are almost as much as new after one adds up all the hidden fees plus delivery. Clothes look crumbled and hard to tell the condition!
I’d rather donate to charity and buy from charity stores like Vintage with Love!

Yaga Is not truthful I'm waiting for my refund till today they freez my account and say it's under review it's been 2 weekes now no communication they don't even respond on my messages I really don't know what to do now😡😭

Non-existent customer support. Even if you receive different item, they do nothing and advice you to list it again on Yaga (So that Yaga gets commission again).

"Buyer protection fee" is really just a Yaga commission for using the app (which is fine, but should be named differently instead of buyer protection), they offer no customer support.

Bought two jeans listed as men’s items — both turned out to be women’s cuts. One seller refused return outright, the other claimed she’d spent the money.

Yaga support gave me the runaround for weeks. They blamed me for clicking “Item Received,” ignored the fact that I complained immediately, and kept shifting the goalposts. I asked repeatedly to escalate to management — never happened.

They eventually issued a refund for one item (R250) to my Yaga wallet after pressure, which I withdrew. The second refund (R200)? Denied. Same issue, zero logic.

Their T&Cs are built to protect sellers while buyers carry all the risk. Their “support” hides behind policy and refuses to take accountability. This case is now with the Consumer Protection Commission and CGSO.

Avoid this platform if you value your rights.

I am deeply disappointed with how Yaga operates. The platform is blatantly one-sided, prioritising buyers while leaving sellers completely unsupported and in the dark. The experience on this platform has been nothing short of infuriating. A buyer was refunded without any prior communication to me as the seller. No explanation. No investigation. No opportunity to present my side, as a seller. Just a silent, unilateral reversal. Now I’m left without the item "sold" and without the funds. How is this justified? It’s beyond disheartening to see a platform that claims to support small sellers show zero accountability and even less respect. If sellers are not going to be protected or even acknowledged, then what is the point?

Yaga, this is not how trust is built, but how reputations are lost. Potential sellers, be warned. You may lose both your items and your money.

What initially seemed like a promising platform turned out to be a major disappointment. Yaga is flooded with counterfeit items, and reporting them is pointless — nothing ever gets taken down. It’s hard not to suspect that some of these sellers are either part of the customer service team or closely connected to them.

Speaking of customer service, the experience was unprofessional and rude. My account was suspended because they claimed to have sent me an email. Which I never received and the email address they referred to isn’t even mine. I lost all the photos and info, there were hundreds of euros or credit on my account which I’ll definitely be fighting to get back.

Also, I noticed that people named Anette, Karl, Cätlyn etc. have left a positive comments here. It’s worth noting that they all work at Yaga, which raises doubts about the authenticity of other positive reviews as well.

Echoing other reviewers, YAGA was a good site, but the buyer protection fees and 5% charge on the item’s price significantly inflates costs, making some second-hand items more expensive than buying new. It's often pricier than vintage shops that pay rent and overheads. Short-sighted and grasping. Hopefully someone will build another similar site with a better model.

Do not use this platform. I cannot recommend it at all.

Bought an item on the app. The purchase doesn’t appear but the money was deducted. They aren’t responding to my emails.

Bought an item on the app. The purchase doesn’t appear but the money was deducted. They aren’t responding to my emails. It’s been over 3 weeks