Yet Another Mail Merge (YAMM) Reviews 400

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and prompt responses, often resolving issues quickly and efficiently. Many people highlight the excellent customer service, noting its speed and effectiveness in addressing their needs. The overall user experience is frequently described as easy and reliable, making the service a valuable tool for consumers. Reviewers appreciate the professional and knowledgeable approach of the support team, who are often commended for their genuine interest in problem-solving and going above and beyond expectations. The quick response times and clear communication from the staff are consistently mentioned as key factors contributing to a positive experience.

What people talk about most

Response time

Users describe positive interactions with response times. Customers consistently report prompt and quick... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the prompt, helpful, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the app's usefulness and ease of use.... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the team's helpfulness, quick responses, and... See more

Based on these reviews

Rated 5 out of 5 stars

I used YAMM for a few music releases. It was really easy to use and very effective at integrating my releases out to industry. I've since changed tactics and no longer require it but highly recommend.... See more

Rated 5 out of 5 stars

The fastest and most effective support I've seen so far. Got an email back almost instantly after submitting my ticket, and would get replies in minutes. I've got everything I needed solved in a... See more

Rated 5 out of 5 stars

I was considering the YAMM platform but wanted a specific functionality. I emailed and received a prompt reply from the company. Although they did not have the functionality I wanted, we found workaro... See more

Rated 5 out of 5 stars

I used YAMM for a mail merge and determined that a particular functionality of the software was not working. I reached out to customer support, explained my issue and within 15 minutes the problem wa... See more


Company details

  1. Email Service Provider
  2. Software Company

Written by the company

Send mass personalized emails in bulk directly from Google Sheets and Gmail. Get an open rate up to 20x higher than with traditional emailing solutions. With a 4.8/5 rating on over 19,000 reviews and 10,000,000 installs in the Google Workspace Marketplace, YAMM is a top-rated app trusted by 150,000 organizations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product is FANTASTIC

The product is FANTASTIC. The support is FANTASTIC. I just have one thing to say: F A N T A S T I C. 💫

Seriously tho, I couldn't have asked for an easier tool. I've used all the CRMs and other mail merge tools and I literally just want something that does exactly what this tool does. I'm in control. Easy breezy

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Success! Transferring the YAMM License

I have been designated by high school classmates to send out mass emails for our class reunions. Mind you, we graduated decades ago. I initially set up YAMM with my personal email but quickly realized this was not the right way to go. I needed to send the mass reunion emails out from out the reunion email account. I put in a request to YAMM to please transfer my YAMM subscription over to the class reunion account. YAMM responded quickly and fixed it for me.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Suggestion for Improving Email Quota Management in the Plugin

This plugin is very useful and also allows tracking of whether recipients have opened the email. However, one area for improvement could be that test emails sent to oneself also count toward the quota. Perhaps a feature could be developed to preview the email content without using up the sending limit. Also, if the free quota can slightly rase to 30, it would be really helpful.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service Experience

Been using Yamm for a very long time. Fantastic product. Last year, I used it briefly for a client...I have since stopped working with said Client. I reached out to YAMM as I couldnt remember why the charge occured. They answered incredibly timely (within an hour) and didn't push back at all on my request for a refund. Great tool and great CS.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great support

I was not able to find what I needed through search and even though I am currently in demo mode YAMM answered my questions within a day even though it is a weekend.

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

YAMM For Uncomplicated Mailing.

For the sake of clarity, I have only just started to use YAMM. However, having tried several mailing services over the last 3 years, I had all but given up on mail campaigns. I don't send huge quantities of bulk emails, usually no more than two per week, each with less than 100 addresses. You'd have thought most systems would handle this adequately, but they don't. They are filled with complexities, challenging to use mail formatting tools, people end up unsubscribed, and I have no way to resubscribe them, just painful complexity. Then I found YAMM. I created a spreadsheet in minutes, formatted an email using Google Layout and sent it to 90 addresses easily and quickly. I now have clear reporting of who is opening and clicking. It's such a great application and at $60 per year.... Wow! Great work YAMM

March 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look