YAY Images Reviews 190

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with the company's practices, particularly concerning claims and copyright issues. Consumers report receiving copyright infringement notices, often through a third party, for images they believe they have legally licensed. This has led to accusations of unethical behavior. People also report issues with the website and payments, alongside concerns about the company's ethical standards. The opinions toward the product is mixed, with reviewers expressing uncertainty about its value. Overall, reviewers suggest caution when dealing with this company.

Reviews shaping this summary

Rated 1 out of 5 stars

YAY Images used Copytrack to send an email to one of our customers trying to shake them down for money. YAY Images claimed the rights to an image that was actually purchased/licensed from Adobe Stock.... See more

Rated 1 out of 5 stars

Use Yayimages and approx 18 months later you'll get an email from COPYSCAPE begging for money. Bottom of the barrel, parasites. Just beware and ignore their false claims of copyright infringement... See more

Rated 1 out of 5 stars

This company should be shut down. Like everyone else on here I have also received a copyright infringement notice by Copytrack on behalf of YayImages to an image that was a free license image from 13... See more

Rated 1 out of 5 stars

Yay Images offers supposedly free or freemium images, then months later, you receive a copyright infringement notice via Copytrack, demanding hundreds of euros. This happened even though the ima... See more


Company details

  1. Photo Agency

Information provided by various external sources

A flexible and creative solution to your stock photo needs. Image streaming or subscription plans from as low as $9.90.


Contact info

1.2

Bad

TrustScore 1 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My favourite thing about Yay images is…

My favourite thing about Yay images is they have a lot of "natural" shots. They are less likely to be flagged as stock photos. Their search functionality needs work, bit I get at least half my images from them at a very reasonable price. It's my first stop for non-stick stock photos.

October 16, 2020
Unprompted review
Rated 5 out of 5 stars

I really love this site

I really love this site. There are a ton of images that you don't see everywhere all the time, they are diverse, there are tons of environments, backgrounds, structures, people, events, seasons... Anything you can think of to search for, they have it. Highly recommend this.

Also want to say I purchased a great deal and have never had any issues with weird charges. I did have several questions and they answered me quickly although it took a short while because they are located in another country/time zone.

October 13, 2020
Unprompted review
Rated 5 out of 5 stars

I’ve had a positive experience

I’ve had a positive experience, wide selection of images and videos. I received a very generous promotional offer through AppSumo plus that I’m happy with and recommended to my colleagues.

Maybe the other reviewers were trying to sign up for the free trial to abuse it. Then they were unhappy when they forgot to cancel and got billed (what did you think a free trial was?). It’s appalling to me that some people dedicate their time to ripping off a company then trashing them.

August 16, 2020
Unprompted review
Rated 1 out of 5 stars

BEWARE OF THIS SCAMMING COMPANY

BEWARE OF THIS SCAMMING COMPANY!

SHAME OF YOU CHARGING PEOPLE AND DO NOT REPLY TO EMAILS!!!

SHAME ALSO TO APPSUMO PROMOTING THIS!!!

I OPEN A DISPUTE TO MY BANK

August 4, 2020
Unprompted review
Rated 1 out of 5 stars

Horrible service.

Horrible service.

I got tricked into trying a FREE trial.

Ended up with them trying to charge my credit card even though I had removed it from the platform.

There's no way to actually close or change your subscription.

My bank actually had to close down the card since they kept trying to bill me for a service I didn't want and I had no way to refuse.

July 21, 2020
Unprompted review
Rated 1 out of 5 stars

I have same problem as above mentioned…

I have same problem as above mentioned balance deduction without any prior notice.
They deductited my $99 from account. Now they are not replying emails or messenger messages.
During this time $99 worths a lot for me.
I want my money back. Please reply if any body know the process. I shall be very thankful to you

July 8, 2020
Unprompted review
Rated 1 out of 5 stars

UNAUTHORIZED DEDUCTIONS

Today I noticed a bank deduction of US$29 on my bank account. Checking back, I noticed that the amounts had been deducted since November 2019. I was appalled!

I checked through my emails and saw that I had received an email i November stating that charges would be applied henceforth unless I opted out - and the billing began automatically.

I never ever authorized this and as far as I am concerned, it's illegal. I have never ever downloaded anything from this service.

I have requested cancellation and a refund - let's see what they say.

March 14, 2020
Unprompted review
Show reviews in all languages. (190 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look