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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, encountering significant delays and difficulties when trying to withdraw their winnings. Customers frequently reported issues with the response time from customer service, noting that support was often unhelpful, unresponsive, or provided inconsistent information. The website itself was a source of frustration for many, particularly regarding the verification process (KYC), which was described as endless and repetitive, leading to funds being locked for extended periods. Some people were satisfied with the quick payouts and the availability of various payment options, including cryptocurrency. They also appreciated the bonuses and the responsive customer support in multiple languages.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers report significant delays and difficulties... See more

Response time

Clients share negative opinions on response time, with many reporting significant delays in receiving replies... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over unhelpful... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers report issues such as hidden... See more

Refund

People report negative experiences with refund, often citing issues with withdrawal requests being cancelled... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice casino but slow in withdraw from 25 aug till now pending €850. And still on verification waiting from provider very disappointed

Company replied

Rated 3 out of 5 stars

support helps with everything, I reply to emails from online support almost every moment. They helped me a lot in the beginning, and if I get paid or what I won, I will give it five stars. Best re... See more

Company replied

Rated 2 out of 5 stars

So i register with ybets.net, make deposit receive bonus play slots and win. When i make a withdrawal, it shows being processed then after 4 days gets cancelled. I go to chat, they say nothing. Then... See more

Company replied

Rated 2 out of 5 stars

Insane practice!!! They limit my account on sportsbetting, still force me to do rollover (already shady). I do it in casino, they say I have to do in sports. 500€ x3 (did not use any bonus this is j... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

Launched in 2023, Ybets Casino bursts onto the scene with a dazzling array of over 6,000 casino games, sourced from over 100 top-tier providers. Ybets understands the importance of choice and convenience. Alongside a range of supported cryptocurrencies like USDT, BTC, TRC, ERC, etc, the platform seamlessly integrates fiat payment options, making it accessible to a wide audience. Just choose what Visa or Master card you want to use for the payment. No crypto but you really want to play using it? No worries, we got you covered. Our Mood Pay method can provide you with this opportunity. New players are greeted with an impressive 500% welcome bonus, giving their initial deposit a significant boost. The rewards continue with a 20% cashback offer and the chance to win up to 5 BTC on the exhilarating Engine of Fortune. Ybets ensures a hassle-free gaming experience. With no minimum deposit required for cryptocurrency users and a streamlined registration process (including SSO options), getting started is quick and easy. Beyond the extensive game library, Ybets offers an immersive live casino experience, thrilling jackpot games, and instant-win options for those seeking immediate thrills. A user-friendly interface, available on both desktop and mobile devices, ensures seamless navigation and gameplay. Ybets prides itself on exceptional customer service. A dedicated multilingual support team is available 24/7, offering assistance in 26 languages to ensure a smooth and enjoyable experience for all players.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my first experience with…

This was my first experience with crypto at a casino. I was hesitant for a long time, but it seems pretty easy here. I deposited USDT, and there's no minimum dep, which is a plus.

September 26, 2025
Unprompted review
Ybets logo

Reply from Ybets

Harvey, Hello, thank you for your feedback!

Rated 5 out of 5 stars

Wrong

When I was losing, everything was fine with my account. But as soon as I won back my losses and my balance dropped to $1,300, my withdrawal was blocked. They said the account was being verified, and they haven't responded to my request for photos for 10 days. In total, verification has been going on for five weeks now, and the situation hasn't improved.
Administration, if you see this, please help. User431132722

September 15, 2025
Ybets logo

Reply from Ybets

We appreciate you taking the time to reach out.

Best regards,
Ybets Team

Rated 4 out of 5 stars

Exciting Bonuses and Top-Notch Support

I was blown away by Ybets Casino’s 500% welcome bonus—it gave my first deposit a huge boost! The 20% cashback and jackpot opportunities keep the experience thrilling. I also appreciate the multilingual 24/7 support, which made me feel well taken care of. Navigating the site is intuitive, and the live casino games feel really immersive. For Canadian players wanting a reliable and exciting online casino, Ybets is a top choice!

October 3, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Quincy,

We’re delighted your visit was enjoyable, thanks for sharing!

Best regards,
Ybets Team

Rated 1 out of 5 stars

False advertisement (no instant…

False advertisement (no instant withdraw)

They claim to have instant withdraws and advertise it all over, I go to make a withdraw and they tell me usually takes 24 hours but some cases 72. If a casino is going to false advertise when they will pay you. They are obviously a scamming casino. What else are they lying about? Just another bunch of crooks!!!!

October 7, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Mike,

We appreciate your honesty and are sorry for any inconvenience you experienced. The speed of withdrawals depends on the method chosen, among other factors. Some withdrawals are indeed made almost instantaneously, while others may take slightly longer, based on the processes involved in a transaction.

For the purposes of clarity, expected timelines are always listed in the Terms and Conditions, available for all players via the footer of every website page.

Best regards,
Ybets Team

Rated 2 out of 5 stars

Thx for the reply ybets but it doesn't…

Thx for the reply ybets but it doesn't solved the problem

October 2, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Usha,

We regret that your experience didn’t reflect our usual quality. We are committed to fairness and transparency throughout all games. Our providers play a vital role in monitoring activity and enforcing rules. Sometimes, this requires additional checks, which are not an accusation but a safeguard. They must be completed before uninterrupted play can continue, helping us maintain a trusted gaming environment.

Best regards,
Ybets Team

Rated 1 out of 5 stars

They don’t pay you guys,don’t play here

They don’t pay you guys,don’t play here

October 2, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Mirgian,

Thank you for sharing your experience, we’ll use this as a learning opportunity. Our team strives to ensure fast and efficient withdrawal handling, mindful of financial and compliance obligations. We value your patience as we continue to improve.

Best regards,
Ybets Team

Rated 4 out of 5 stars

Good website clear colors for the lazy…

Good website clear colors for the lazy days for me a lot.
Chat aways fast en chat window doesn't close when you leave the site.
Easy menu also for me I am not smart my mom sad that that's why.

Lots of pleasure friends.
clear maximum dep en thinking good before en if you play what you do.

Groetjes Peter piemel

May 31, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Kevin,

We’re happy you chose us for your entertainment, come back soon!

Best regards,
Ybets Team

Rated 1 out of 5 stars

What a dodgy site

What a dodgy site.
Could not deposit on mifinity and chat told me to use a vpn and wait a while OMG what a joke. Think I dodged a bullet there.
Also they advertise paysafe but there is no option.

September 27, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Col,

Your experience is important to us, we regret that we didn’t get it right. We strive to offer the largest variety of available deposit and withdrawal methods by partnering with reputable payment processing companies for both crypto and fiat transactions. However, not all methods may be available in every region due to regulatory restrictions or lack of service by the processor at that location. We constantly work with potential new avenues of transactions to expand the selection!

Best regards,
Ybets Team

Rated 5 out of 5 stars

I play at many cryptocurrency casinos

I play at many cryptocurrency casinos, and of all of them, Ybets has the slowest payouts. Casinopunkz and Betpanda pay out instantly, while Ybets takes at least 24 hours, and often much longer.

September 24, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Patryk,

We apologize for your negative experience and appreciate your honest review. Fast withdrawal processing is a priority, though dependent on financial protocols and system bandwidth. We are actively improving this with our partners. Thank you for your understanding.

Best regards,
Ybets Team

Rated 1 out of 5 stars

Best scam casino ever

September 18, 2025
Unprompted review
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Reply from Ybets

Dear Player,

We’re sorry you were dissatisfied with your visit. Please contact us directly so we can help. Our team can be always reached via email or live chat to assist in concerns you might have.

Best regards,
Ybets Team.

Rated 5 out of 5 stars

I've been playing here for a couple of…

I've been playing here for a couple of months. I don't have a problem with withdrawals, which is the main thing for me. I withdrew money from both my card and crypto, and the cash was in my account in no time.

September 1, 2025
Unprompted review
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Reply from Ybets

Dear Edward,

Your words mean the world to us, thank you for the support!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Terrible terrible casino

Terrible terrible casino, DO NOT PLAY HERE UNDER NO CIRCUMSTANCES, if you win more than what you deposited initially you will never get your money back. READ ALL OTHER REVIEWS THIS COMPANY IS A SCAM AND YOU WILL NEVER GET YOUR WINNINGS OR MONEY BACK. I don’t know what operation they are playing but they are terrible individuals. YOU WILL LOSE YOUR MONEY AND BE SCAMMED NEVER DEPOSIT HERE.

35 others legal law suit INTERPOL

September 15, 2025
Unprompted review
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Reply from Ybets

Dear Mathias,

Thank you for your feedback. We apologize that we didn’t meet your expectations and will work to improve. Fairness and completion of services are of utmost importance to us. On our end, a withdrawal may only be paused or canceled for reasons noted in our Terms, of which we always strive to inform players both in advance via displaying those Terms fully, and in the occurrence of the issue, to make sure information reaches the players.

Best regards,
Ybets Team.

Rated 1 out of 5 stars

More than 5 days waiting for withdraw

More than 5 days waiting for withdraw! Support are getting out of ideas and pasting the same text over and over. Its just 330€ 😂 avoid this.

September 4, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Pēdējais,

Thank you for sharing your concerns, we take them seriously and are reviewing them with our team. Timely withdrawal processing is very important to us. We work within financial timelines and processor capacity, while seeking constant improvement. Thank you for your patience.

Best regards,
Ybets Team

Rated 1 out of 5 stars

This casino scammed me for over 100k

This casino scammed me for over 100k. Played here for 1.5 years, everything was fine until you make a big win. Contact support is hiding behind a 'department' that 'accepted my appeal', however if u contact live support they ban u after asking questions. No one contacts me and the live support messages say that I will be contacted soon. it has been 2 months, I havent seen my money, nobody is letting me know what is being done about it. For now, my conclusion is that ybets is a total scam, they are not looking to pay out. I will change my review once I get my 100k, but I dont see that happening as they are ignoring letters by my lawyers as well. The next step will be police/ interpol for cyber crriminal activty. The are actively ignoring my emails, i sent other emails regarding different topics where I get a reply within an hour, I also have videoproof of me winning the 100+k fairly. If anyone knows an atourney for international law as well, please let me know. I got all the proof that complies with the terms and conditions. Willing to give away 50% of the total winnings to anyone who gets my money back. All other reviews that are positive are probably bought and i woudln't trust them. If Ybets responds to this review, please provide contact details other then the 'normal'support email where I get ignored for over 2 months. I'll update the review after I got my money back or police/ interpol charged this criminal organisation.

Update:
I did use a bonus, as my videoproof shows: I transferred the bonus funds to my own funds after completing from YBS currency to USDT. The max cashout was in place as 1YBS= 1 USDT, my cashout was limited to 800 YBS. When I tried transferring 1328 YBS (bonus funds), I was rewarded with 800 USDT, completing the bonus. After that I continued playing with USDT (my own money, without a bonus) and I made the 100+k,

Concluding, I completed the bonus terms by your own terms and conditions. This reply showcases that you are lying, defintly a scam. Here is the private link to anyone who want to watch that they are lying. You can see accepting the bonus terms of max cashout 800, cashing out 800 and continuing to play and win 108k fairly. They took the money under false pretences. If you would like to see the video with the evidence that even the comment below is a lie, you can add the link together: youtube. com/watch?v=HhqRbIlzCwg

The video is private and willbecome public in 48 hours, I’ll take the video down once Ybets paid me and change my review accordingly. For now I suggest that you will not play at this website as they steal your funds when you win.

Update on the update: First of all first you say max cashout, then you say max withdrawal after the max cashout. This isn't in your bonus terms as shown in the video and also isnt in your terms and conditions: your terms state: after cashing out the funds are mine --> Completion of the bonus. Besides that you took my funds illegaly, if I had withdrawn all of the funds and deposited it back it wouldnt have made a difference. The replies of you show that you are making up reasons, I have a copy of your terms and conditions from 2 months ago (on video also) which proves you are lying and scamming everyone.

Your terms 2.10 say: 'It is important to note that many bonuses come with a maximum cashout limit. When withdrawing the total amount, any excess funds above the limit will be deducted. For instance, let's consider a scenario where a player receives 30 YBS with a maximum cashout limit of 150 YBS. If this player wins 800 YBS and decides to withdraw the entire amount, only 150 YBS out of 800 YBS will be converted to the USDT balance, while the remaining 650 YBS will be deducted automatically. Similarly, if the player chooses to withdraw only 50 YBS out of 800 YBS, 50 YBS will be converted to USDT, and the remaining balance will be deducted to 100 YBS, which equals 150 YBS maximum cashout limit.' As shown in the video I complied with these terms, In all of your terms and conditions, nothing is said about withdrawal, even in your terms and conditions 2.10 its stating cashing out to USDT is equal to withdawling.

July 8, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Tim,

Thank you for sharing your feedback with us. We’d like to clarify an important detail: in this case, you were playing with bonus funds. As outlined in our Terms and Conditions (paragraph 2.10 of the Bonus Policy), all bonuses are subject to a maximum cashout. This is a common practice across online casinos and is in place to ensure fairness for all players. The bonus funds are subject to limits until they are withdrawn, as per the noted Terms.

It is important to note, that if you play with real money only, there are no such limits - you can always withdraw your full winnings without restriction.

Best regards,
Ybets Team

Rated 5 out of 5 stars

Love this Casino I recommended too…

Love this Casino I recommended too plenty of people I might start streaming on this platform soon as they confirm my Kyc which is taking longer then I expected too

December 17, 2024
Ybets logo

Reply from Ybets

Dear Ali,

Thank you for your kind words! We’re glad you had a great experience with us.

Best regards,
Ybets Team

Rated 1 out of 5 stars

Stay away from this casino at all…

Stay away from this casino at all costs!! I won around 12k USD well over 6 months ago and have had problems trying to withdraw it ever since, review after review with the KYC team who take atleast 3 weeks to reply each time. Just making it absolutely impossible for me withdraw! DO NOT PLAY HERE!!

August 22, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Sam,

Thank you for letting us know. We’re committed to improving and hope to serve you better. Your security is our responsibility. For this reason, additional verification steps may be required to confirm exclusive access to your account. These checks are completed quickly and with full compliance to licensing standards.

Best regards,
Ybets Team

Rated 1 out of 5 stars

I hope you like mascot spins...

Their "support" keeps changing my deposit bonus free spins from the offer to mascot spins.

Last time i contacted support i had to queue for 2.5hrs only to be greeted by the fact that their "support" can't actually do anything about anything except inform someone else about your problem and then you wont hear from them again and you won't get any help.

Also there is problems with cashback that they never want to give.

So far i would rate them 1/5 because you cant actually rate them 0/5 in this system.

August 19, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Kanye,

We’re sorry to hear about your experience and appreciate your honest feedback. We are committed to providing promised incentives to all players. If for some reason a game chosen is not available, we are determined to offer a similar one that you can enjoy fully!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Ybets best scamers i deposited 50 won 0…

Ybets best scamers i deposited 50 won 0 bo problem then i deposited 100 won 0 no problem. Than i deposited 20 won 6000 All of a sudden problems with ewerything i get baned. And my account got disabled in les than 10 min after i tried withdrawal. Stay away this IS scam AS imerion

August 1, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Player,

Our team strives for complete fairness for all players, requesting adherence to our Terms. To improve clarity, they are always available to see via the footer of the website page. Unfortunately, if we detect a breach of these Terms, we are forced to end our cooperation. We do not take such decisions lightly but we cannot breach the trust of other players and undermine the principles of fair play. We appreciate your understanding in this matter.

Best regards,
Ybets Team

Rated 1 out of 5 stars

Dont play here guys

Dont play here guys. Played many casinos. This is the baddest . They are a scam. They dont pay your money if you win. When you withdraw they let you wait 3 days. Then after 3 days they want kyc verification .then week later you hear nothing. So you gonna play with your money you won. And everything will be gone. This is business plan of them. Really a scam guys.

August 7, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Sjaak,

We are committed to the highest standards of account and fund security. As part of this commitment, we may occasionally request additional verification to ensure your account is accessible only to you and that your funds remain protected. Although required by our licensing obligations, we do our utmost to keep the process swift and efficient. Thank you for your understanding.

Best regards,
Ybets Team

Rated 1 out of 5 stars

BLOCKED BETTING 4 MONTHS AGO

BLOCKED BETTING 4 MONTHS AGO, STILL WAITING FOR VERIFICATION TO GET MY MONEY, THEY ANSWER EVERY 3-4 WEEKS AND ASK PIECE BY PICE FOR DOCUMENTS, IT IS OBVIOUSLY WHAT ARE THEY DOING. IF U EARN MONEY THEY WILL DO THE SAME TO ALL.

EDIT:

STILL DID NOT GET MY MONEY; DID NOT GET REPLAY FOR MONTHS AND THAT IS OVERALL 10 MONTHS SINCE I SENT FIRST DOCUMENT.
THIEFS

August 5, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Bruno,

We apologize for not meeting your expectations and will do better. Protecting your account and funds is of utmost importance to us. To maintain this security, additional verification may sometimes be necessary. This ensures that access is restricted to you alone and that your funds remain safe. While these steps are required by our licensing, we work hard to process them quickly and effectively. Thank you for your patience and understanding.

Best regards,
Ybets Team

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